Ratings based on 117 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
91% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom venezis

Ottimo vicinissimo al centro

Posted 23-Dec-2014
Assolutamente da consigliare: receptionist gentile, buffet di colazione da favola, camera pulitissima
Comment from Hotel Management
05-Jan-2015
Dear Madam, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly in one of the hotels of the Mercure network. Yours sincerely, Grégory Champenois – General Manager Mercure Paris Porte de Pantin
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Chester

Pitchfork Perfect

Posted 05-Nov-2014
An amazing location for Grande Halle de Villette. Clean.
Comment from Hotel Management
21-Nov-2014
Dear Sir, Madam, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly in one of the hotels of the Mercure network. Yours sincerely, Grégory Champenois – General Manager Mercure Paris Porte de Pantin
5 out of 5
Recommended
for Couples
by A verified travellerfrom London

Lovely hotel room, friendly hotel staff

Posted 04-Nov-2014
Pros: Cozy feeling Friendly staff Close to centre Close to Halle de la Villette
Cons: N/A
Location: Halle de la Villette Canal St Martin Boulangerie really close Very close to metro stops
We stayed at Mercure Porte de Pantin in October 2014, as we came for Pitchfork Music Festival. I'd thoroughly recommend this hotel to anyone looking for a cozy hotel in Paris in general. It's brilliantly close (walking distance) to Halle de la Villette, but also really close by metro to the city centre and nice areas such as - Canal St Martin. The room was very clean and it felt really cozy. Seemed like it had everything, it's really close to Metro stops, it has a boulangerie close as well. All together, I'd recommend this hotel to anyone.
Comment from Hotel Management
07-Nov-2014 by Champenois, Hotel Management
Dear Sir, Madam, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly in one of the hotels of the Mercure network. Yours sincerely, Grégory Champenois – General Manager Mercure Paris Porte de Pantin
2 out of 5
Recommended
for Couples
by Katefrom Cambridgeshire

Disappointing

Posted 21-Oct-2014 on Hotels.com
Location was fine as we were a 2 minute walk away from the nearest metro which was good value for getting around town. Hotel rather run down and rooms very pokey. Not even proper mugs for tea and coffee, just cardboard ones. No english speaking tv other than news which I wouldnt normally mind as you spend the days out of the hotel but somethimes it's nice to get back in the evening and put on something monotonous that you can actually understand. Outraged when trying to leave hotel as the reception man tried to tell me I had an outstanding bill to pay which related to the city tax. He was trying to tell me we had only booked a double room for 1 person so I needed to pay for the additional person. I have since checked my original booking and it clearly states the room was booked for 2 adults but the hotel has taken the money from my card automatically. I hope Hotels.com read this and seek to reimburse me in some way before I take it further.
2 out of 5
by A verified traveller

Hotel

Posted 13-Oct-2014
Very crammed rooms, won't be going back, will be looking elsewhere next time !
Comment from Hotel Management
14-Oct-2014 by Champenois, Hotel Management
Dear Sir, Madam, By answering our questionnaire, you have taken the time to give us your opinion about your stay in our hotel, and we thank you. We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies. Be assured that the necessary corrective measures have already been taken to ensure that the quality level meets your expectations and earns your trust when you next stay with us. Looking forward to welcoming you shortly in one of the hotels of the Mercure network. Yours sincerely, Grégory Champenois - General Manager
3 out of 5
Recommended
for Business Travellers
by A verified traveller

This traveller left a rating score only Posted 11-Oct-2014 on Hotels.com
4 out of 5
Recommended
by Joshua Yangfrom Taipei

Veri nice and clean hotel

Posted 02-Oct-2014 on Hotels.com
This is a very nice and clean hotel. However, it is not easy to get the cab to the downtown and takes around 20 mins, $14EU. Also, around the hotel, not many attractive places.
Comment from Hotel Management
03-Jan-2015 by Champenois, Hotel Management
Dear Sir, Madam, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly in one of the hotels of the Mercure network. Yours sincerely, Grégory Champenois – General Manager Mercure Paris Porte de Pantin
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Milano

Albergo intimo e confortevole vicino alla metro

Posted 23-Sep-2014
Pros: Comodità, personale accogliente e disponibile
Cons: Pulizia dei bagni
Location: L'hotel si trova a due passi da Grande Halle de la Villette, è a due passi dalla linea metropolitana
L'albergo è buono nel complesso, il personale è disponibile e cordiale, ben collegato con la linea metropolitana ma al tempo stesso in una posizione silenziosa
Comment from Hotel Management
28-Sep-2014 by Champenois, Hotel Management
Dear Sir, Madam, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly in one of the hotels of the Mercure network. Yours sincerely, Grégory Champenois – General Manager Mercure Paris Porte de Pantin
3 out of 5
Recommended
for Personal Event
by A verified traveller

bon accueil

Posted 22-Sep-2014 on Hotels.com
Bonne mais des trvaux à faire ( Climatisation.Chasses d'eau fonctionnant très mal )
Comment from Hotel Management
22-Nov-2014 by Champenois, Hotel Management
Madame, Monsieur, Nous vous remercions d’avoir pris le temps de nous faire part de votre avis concernant votre séjour dans notre hôtel. Mon équipe et moi-même sommes très sensibles à vos appréciations, elles nous encouragent à maintenir nos efforts afin que la prestation que nous vous apportons réponde au mieux à vos attentes. Dans l’attente de vous accueillir prochainement dans l’un des hôtels du réseau Mercure, nous vous prions de croire, Madame, Monsieur, en l’expression de nos sentiments les meilleurs. Grégory Champenois - Directeur Mercure Paris Porte de Pantin
3 out of 5
by A verified travellerfrom reggio emilia

Obbietività

Posted 20-Sep-2014
Questo hotel fa parte della catena Accor hotel. È risaputo che hanno dei prezzi un po alti. D'altra parte il personale, la camera, la colazione tutto ottimo. La pecca maggiore è la posizione, il quartiere non è bellissimo. Come posizione è appena fuori dal centro pero la fermata della metro dista solo 5 minuti a piedi.
Comment from Hotel Management
22-Sep-2014 by Champenois, Hotel Management
Dear Sir, Madam, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly in one of the hotels of the Mercure network. Yours sincerely, Grégory Champenois – General Manager Mercure Paris Porte de Pantin