Suite Bonaparte | Premium bedding, in-room safe, individually decorated

Reviews of L'Empire Paris

4 out of 5
L'Empire Paris
48 Rue De L Arbre Sec, Paris, Paris

Reviews

9.0

Wonderful

Rating 10 - Excellent. 627 out of 1001 reviews" "
Rating 8 - Good. 266 out of 1001 reviews" "
Rating 6 - Okay. 65 out of 1001 reviews" "
Rating 4 - Poor. 18 out of 1001 reviews" "
Rating 2 - Terrible. 25 out of 1001 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Darrin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff! Super friendly, helpful, informative and accommodating. Would definitely recommend and stay here again!
Stayed 2 nights in Mar 2024

10/10 Excellent

Frances

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, highly recommend!
Stayed 2 nights in Mar 2024

10/10 Excellent

Nghia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay! The location is right next to the Samaritaine shopping center. The Louvre is about a 5 minutes walk away. There are many restaurants nearby. The entire staff were friendly and helpful in every way. Aemir was a standout! We definitely would stay here again in the future.
Stayed 7 nights in Mar 2024

8/10 Good

Melissa

Travelled with group
Liked: Cleanliness, staff & service
Close to attractions and metro. Small, not a lot of amenities, older, not soundproof.
Stayed 5 nights in Mar 2024

8/10 Good

Atila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel location is great. Executive rooms are not very big. Just standard. Breakfast was very good.
Stayed 3 nights in Feb 2024

10/10 Excellent

Wong Hei

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Very responsive staff
Stayed 3 nights in Feb 2024

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service
Location and staff were excellent. Facilities and amenities felt like 3 star. No evening restaurant and night time bar
Stayed 3 nights in Feb 2024

10/10 Excellent

David

Stayed 5 nights in Feb 2024

10/10 Excellent

Keith D

Stayed 8 nights in Jan 2024

10/10 Excellent

Collette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Nora

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and clean
Stayed 1 night in Jan 2024

10/10 Excellent

Roy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice modern, location great for tourists. Access to RATP VERY easy. Bathroom toilet was very tight access. Breakfast staff very good. Food was great. Staff excellent.
Stayed 3 nights in Jan 2024

2/10 Terrible

Victoria

Travelled with family and small children

10/10 Excellent

steve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service
Wonderful property and the staff is the best. Centrally located to all the major attractions. Comfortable and inviting. A great hotel experience!
Stayed 3 nights in Jan 2024

10/10 Excellent

Wonho

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind
Stayed 4 nights in Jan 2024

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Pablo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so friendly. We got upgraded to their Executive Suite and it was amazing. One of the best stays of our Europe trip.
Stayed 2 nights in Jan 2024

10/10 Excellent

Lashawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet hotel, service was great and staff was friendly.
Stayed 4 nights in Dec 2023

10/10 Excellent

dan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a wonderful stay. The rooms were spacious and suited our family of five. The location was ideal and we would definitely stay here again. The staff were knowledgeable and helpful.
Stayed 2 nights in Dec 2023

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay, right near Les Halles and the Louvre. Would definitely book with l'Empure again.
Stayed 3 nights in Dec 2023

10/10 Excellent

Valerie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem in Paris.
Perfect location near the Pompideau and the Louvre. Just blocks from the Chatelet-Les Halles RER stop. Large room with comfortable beds, a safe and a mini fridge. Very friendly staff. We loved the area and the hotel. Definitely staying there again.
Stayed 13 nights in Dec 2023

10/10 Excellent

Aaron Jack

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is incredibly clean, breakfast is good as a continental, easy access to the Louvre and local train station that goes to airport and Disneyland or tube stations that take you around the centre. Great hotel for a city break.
Stayed 3 nights in Dec 2023

10/10 Excellent

Colleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent location, staff very helpful and friendly
Stayed 4 nights in Dec 2023

8/10 Good

Dominique

Stayed 2 nights in Dec 2023

10/10 Excellent

Jesus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Lorena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excelent !!!!
Stayed 2 nights in Nov 2023

8/10 Good

Nicole

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Pros: Spacious room in a great location. Bed was comfortable. The staff was AWESOME, they were extremely helpful and friendly. Cons: Noisy location and the hotel is located right across from bars and restaurants, we were woken up almost every night. The room was also very hot and it seemed the air conditioner did not work so our only option was opening the window which only made the noise louder.
Stayed 3 nights in Nov 2023

10/10 Excellent

Pavel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed as a couple for 7 nights in November 2023 - mix of business and leisure. You cannot wish for a better location - just across from Louvre and 2 min walk from the Metro Station. The hotel staff is so welcoming and accommodating, they all are willing to do everything to make your stay enjoyable. I visit Paris 3-4 times every year, and this was by far the best hotel experience in this price category. Thank you!
Stayed 7 nights in Nov 2023

8/10 Good

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central hotel, great for transport and amenities
Stayed 2 nights in Nov 2023

10/10 Excellent

J E

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1) the way front desk personnel treated guests very kindly 2) excelent breakfast 3) I didn’t like the shower safety. It didn’t have holding bars to go in and out off the tub that has very high sides and the tub floor was very slippery and should have anti slippery stick on material.
Stayed 5 nights in Nov 2023

10/10 Excellent

YUSHI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Margarita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything in this hotel! Location, delicious breakfast, big room, spacy bathroom.
Stayed 4 nights in Nov 2023

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Paris Holiday Trip
Super friendly and helpful staff. Great location, convenient to attractions, transportation, restaurants and wine bars. Hotel staff was so friendly and spoke excellent English as we did not speak much French
Stayed 2 nights in Nov 2023

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
L'Empire Hotel Stay
Great stay. The hotel is fantastically situated to get to the main sights. The Louvre is 10 mins walk and Notre Dame about 20 min walk. Rooms are very well appointed with coffee making facilities and a mini bar. Very clean and the staff very accommodating
Stayed 3 nights in Nov 2023

8/10 Good

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Was a great place to visit shops and main paris attractions!
Stayed 8 nights in Nov 2023

10/10 Excellent

Denbigh

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I am not sure what constitutes a 4 star hotel in Europe, this was a good hotel but nothing exceptional except the staff. Max was absolutely amazing and really went above and beyond.
Stayed 3 nights in Nov 2023

6/10 Okay

Lora

Travelled with group
Liked: Staff & service
Location
Stayed 2 nights in Oct 2023

2/10 Terrible

Ashley

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was looking forward to staying in Paris, until the news broke of the bed bug outbreak in Paris. The customer service is beyond horrible for this hotel. We reached out numerous times to the hotel requesting accommodations due to the health crisis. Instead of being accomodated and provided helpful assistance, were given answers that are condescending in tone and offered no means of assistance since this hotel seemingly cannot work around their own policies. Did not end up going to Paris. The hotel stated it could guarantee there were no bed bugs whatsoever and there shouldn't be a problem since Paris Fashion Week was still happening. Terrible customer service. Would not recommend this place to anyone. If you want legitimate customer service, would recommend to look elsewhere on your trip.
Stayed 1 night in Oct 2023
Response from Jessé on 3 Nov 2023
BonjourI understand you are upset and shared this review as you didn't get what excepted. There is no "health crisis" here as some medias could describe. We have many guests every day, and there is no issue. Here we have no carpet but wooden floor, & new bedding. We also have daily controls, and system to detect bed bugs. We never had any issue here. So, you have chosen a non refundable rate, which means your reservation cannot be cancelled or modified. Based on this, and as we don't have any issue here, we cannot issue a refund.Hope you can understand the situation.Best regards,Jessé

10/10 Excellent

Yoshihiro

Stayed 1 night in Oct 2023

4/10 Poor

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little disappointed.
I was a little upset that they said at check in that I had been upgraded for free, but then charged me for the upgrade at checkout. One of the benefits was supposed to be a balcony, but I don't smoke so I didn't care for that upgrade. Also the lock on the door to the balcony did not lock, which was bit concerning.
Stayed 1 night in Oct 2023

10/10 Excellent

Jeremy Joseph, Phoenix

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so kind and helpful. The breakfast was the perfect way to start each morning. It's walking distance to so many places! It is easy access to 3 different metro stops. We are planning to stay here again when we go back. The only area for improvement i saw was there are no dressers in the rooms. So we couldn't unpack. We lived out of our suitcases for almost 2 weeks. Even with that drawback, it was such a wonderful stay that we look forward to staying here again.
Stayed 10 nights in Oct 2023

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Audrey

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near the Louvre and Pont Neuf on a quiet street. Streets in the area are one way so no uber driver dropped us off in front of the hotel but they did pick us up at the hotel. Our room was very spacious for Paris. We were close to shopping and best croissants at Bo&Mie. Great location for first time visitors to Paris.
Stayed 6 nights in Sep 2023

10/10 Excellent

Denise Diane

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in staff best I have encountered in over 20years of worldwide travel
Stayed 7 nights in Oct 2023

10/10 Excellent

Rose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property and amenities. Great location near all important sites in Paris.
Stayed 4 nights in Sep 2023

10/10 Excellent

Doug

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

8/10 Good

Marie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable and great location. Did not care for the breakfast
Stayed 5 nights in Sep 2023

10/10 Excellent

IZHAR, KIBBUZ SHFAIM

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A week's vacation in Paris. The hotel is perfect, excellent location near most attractions. Very close to main metro station 5 minutes walk. The hotel rooms are spacious, clean and well equipped. The breakfast is very good. The icing on the cake is the hotel staff who give a feeling of "they are happy to host you and go above and beyond to make you satisfied". The reception staff, especially Sonya, made us feel every time we approached that we were the most important guests. Highly recommend staying at the hotel to everyone, singles, couples and families. We will definitely choose again L'Empire hoyel next visit to Paris.
Stayed 7 nights in Sep 2023

10/10 Excellent

Troy

Stayed 3 nights in Sep 2023