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Reviews of ibis Paris Gare de Lyon Reuilly

3 out of 5
ibis Paris Gare de Lyon Reuilly
9 Rue de Reuilly, Paris, Paris

Reviews

8.0

Very good

Rating 10 - Excellent. 96 out of 372 reviews" "
Rating 8 - Good. 183 out of 372 reviews" "
Rating 6 - Okay. 74 out of 372 reviews" "
Rating 4 - Poor. 10 out of 372 reviews" "
Rating 2 - Terrible. 9 out of 372 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

rana Rana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

6/10 Okay

Paul

Liked: Staff & service
Stayed 2 nights in Sep 2023

10/10 Excellent

Abdulla

Stayed 2 nights in Aug 2023

10/10 Excellent

Afaf

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean and very nice staff!
Stayed 1 night in Aug 2023
Response from Charles on 9 Aug 2023
Dear Afaf, We very much appreciate your comments regarding your stay at the ibis Paris Gare de Lyon Reuilly. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent breakfast. Not that close to Gare du Lyon. Good value however
Stayed 1 night in Apr 2023
Response from Front Desk on 29 Apr 2023
Cher client,Nous vous remercions pour votre bon commentaire.Nous sommes ravis que vous ayez passé un agréable séjour dans notre hôtel.En espérant pouvoir vous accueillir de nouveau lors d'un prochain séjour parisien,Julien - 1er de réception

10/10 Excellent

Patricia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think it was remodeled recently. Clean and nice.
Stayed 2 nights in Mar 2023
Response from Front Desk on 2 Apr 2023
Bonjour,Merci d'avoir pris le temps de laisser un avis sur votre séjour. Nous sommes ravis d'apprendre que celui-ci s'est bien déroulé.Nous espérons vous revoir très prochainement.L'équipe de réception.

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

MAURICIO, CALGARY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly fit for a short stay in Paris. Nearby Metro stations, close enough to Gare de Lyon and to the La Bastille area. Pretty clean, quiet and comfortable.
Stayed 2 nights in Jul 2022
Response from The reception on 28 Jul 2022
Dear Mauricio, Thank you so much for your very kind words – we are all delighted that enjoyed your visit. We do try hard to make our guests feel at home, and well taken care of, so it is very rewarding to know you had a nice experience at Ibis Gare de Lyon Reuilly. Looking forward to welcome you soon again. Best Regards, The reception

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I ended up checking in in the middle of the night quite distressed as all my money had been pickpocketed at the airport - the man at the desk at that point was fabulous and so helpful giving me numbers to call as well directions to the nearest police station. My mother and I loved the room that we stayed in which was quaint but perfect for a weekend away and the shower was clean and gorgeous. Breakfast was also lovely. Have booked the same hotel for another weekend break this comimg January so fingers crossed its as good as I remember!
Stayed 3 nights in Oct 2018
Response from Janlou on 24 Nov 2019
We very much appreciate your comments regarding your stay at the ibis Paris Gare de Lyon Reuilly. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jean-Loup - Adjoint de Direction

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2019
Response from Jean-Loup on 29 Aug 2019
Nous vous remercions pour vos commentaires suite à votre séjour à ibis Paris Gare de Lyon Reuilly. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame, Monsieur, en l’expression de nos sentiments les meilleurs Jean-Loup - Adjoint de Direction

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
It’s an okay stay if you just need a bed to sleep. Location is good near the metro.
Stayed 1 night in Aug 2019
Response from Jean-Loup on 29 Aug 2019
Nous vous remercions pour vos commentaires suite à votre séjour à ibis Paris Gare de Lyon Reuilly. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs Jean-Loup - Adjoint de Direction

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice area close to metro, breakfast is good, rooms are a little small. Staff are nice, but when I was checking out he wanted me to pay for breakfast and taxes which I already prepaid
Stayed 4 nights in Jul 2019
Response from Jean-Loup on 22 Jul 2019
Nous vous remercions pour vos commentaires suite à votre séjour à ibis Paris Gare de Lyon Reuilly. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs Jean-Loup - Adjoint de Direction

10/10 Excellent

Chen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel.
Very friendly service. The room was clean and elegant. Though the room is compact, it matches the price. The breakfast was delicious.
Stayed 1 night in Jul 2019
Response from Jean-Loup on 22 Jul 2019
Nous vous remercions pour vos commentaires suite à votre séjour à ibis Paris Gare de Lyon Reuilly. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs Jean-Loup - Adjoint de Direction

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient
Convenient location. Friendly, knowledgeable, helpful staff.
Stayed 2 nights in Jun 2019
Response from Jean-Loup on 22 Jul 2019
Nous vous remercions pour vos commentaires suite à votre séjour à ibis Paris Gare de Lyon Reuilly. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs Jean-Loup - Adjoint de Direction

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel with excellent amenities. Good position for are de lyon
Stayed 1 night in May 2019
Response from Jean-Loup on 5 Jun 2019
Nous vous remercions pour vos commentaires suite à votre séjour à ibis Paris Gare de Lyon Reuilly. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs Jean-Loup - Adjoint de Direction

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff that allowed me early checkin after 48hr flight journey..much appreciated. Tea/coffee making tray in room would be appreciated.otherwise all very good thank you. Always use Ibis all around the world..good value.
Stayed 2 nights in May 2019
Response from Jean-Loup on 5 Jun 2019
Nous vous remercions pour vos commentaires suite à votre séjour à ibis Paris Gare de Lyon Reuilly. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs Jean-Loup - Adjoint de Direction

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to metro and wide variety of restaurants. Only issue was hotel didn't have face wash clothes
Stayed 4 nights in Apr 2019
Response from Jean-Loup on 5 Jun 2019
Nous vous remercions pour vos commentaires suite à votre séjour à ibis Paris Gare de Lyon Reuilly. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs Jean-Loup - Adjoint de Direction

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Overall okay
We stayed at Ibis as we had a pne night stop over in Paris. Overall the experience was okay, the positives included that the man at the front desk was friendly and accommodated us and the location is good as its 20 minutes away from Gare De Lyon. The room was clean. However the room sizr was small and the shower pressure was mediocre. All in all thought, it was okay.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location
Hotel was totally fine, somewhere cheap and clean and good location
Stayed 1 night in Jan 2019
Response from Jean-Loup on 11 Feb 2019
Nous vous remercions pour vos commentaires suite à votre séjour à ibis Paris Gare de Lyon Reuilly. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs Jean-Loup - Adjoint de Direction

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Decently priced, decent and clean amenities with a great location
Stayed 4 nights in Jan 2019
Response from Jean-Loup on 11 Feb 2019
Nous vous remercions pour vos commentaires suite à votre séjour à ibis Paris Gare de Lyon Reuilly. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs Jean-Loup - Adjoint de Direction

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Clean but small room
Tidy and clean. However the room ( the bathroom!) is a bit small.
Stayed 6 nights in Dec 2018
Response from Jean-Loup on 13 Feb 2019
Nous vous remercions pour vos commentaires suite à votre séjour à ibis Paris Gare de Lyon Reuilly. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs Jean-Loup - Adjoint de Direction

10/10 Excellent

DuarteRN, Seattle, Wa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very helpful and nice overall, close to most of places via metro. Excellent location close to restaurants and bars.
Stayed 3 nights in Oct 2018
Response from Jean-Loup on 20 Dec 2018
Nous vous remercions pour vos commentaires suite à votre séjour à ibis Paris Gare de Lyon Reuilly. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs Jean-Loup - Adjoint de Direction

8/10 Good

Dean, Vero Beach, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed in several other ibis hotel is in Paris in the past. Actually over 10 years ago. This property has it listed next to Gard de Lyon Station. But in fact, it’s about one mattress topper way still pretty close. But not walkable very easily. What I liked about the property is that it was between two metro stations-the Line 1 was the only station we used and it gave good connections to everywhere. Many of the stops we wanted to go we’re right on the Line 1 Metro. I will say having stayed at at least a dozen Ibis hotels around the world, The ram in this property was one of the smallest I’ve ever been in. Another negative is that the entire block across the street is being built pretty condos and they started grinding and drilling starting around 8 o’clock in the morning. Not a problem press because you’re ready to hit the road. But if you’re a late sleeper, this might be a distraction. Also, unlike most of the Ibis hotels I’ve stayed at before, the management at this property it was a little aloof. Also there was a bit of a communication problem. Just outside the front door to the right around the corner has a small grocery store to get your water, other items. And just outside of the entrance for the metro line 1 o’clock there is a fantastic bakery and pastry shop that’s always doing to good crowd. My general thoughts are and if I go back to Paris I probably would look at another property within central Paris there’s plenty of other Ibis properties.
Stayed 5 nights in Oct 2018
Response from Jean-Loup on 20 Dec 2018
Nous vous remercions pour vos commentaires suite à votre séjour à ibis Paris Gare de Lyon Reuilly. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs Jean-Loup - Adjoint de Direction

8/10 Good

JOCELYN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was in a great area to walk around...we found a bakery for our breakfasts, and plenty of bars and restaurants at night. It's also very close to two subway stations and walkable to the Seine (about 20 mins walk though). The hotel was clean, comfortable bed, good AC and friendly staff. My only complaint is that the subway could be heard from the room, which I thought would really bother me, but it wasn't too noticeable with the AC on. Also the subway stops running around 12:30 at night, so it didn't bother our sleep.
Stayed 4 nights in Jul 2018
Response from Jean-Loup on 9 Aug 2018
votre séjour à ibis Paris Gare de Lyon Reuilly. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs Jean-Loup - Adjoint de Direction

10/10 Excellent

Claude, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holliday
The room is a small only 15 m2 a little far from gare de lyon
Stayed 1 night in May 2018

10/10 Excellent

Manuel, Luanda Angola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Passed very good times, people are always ready to help
Stayed 2 nights in Apr 2018
Response from Janlou on 22 May 2018
Nous vous remercions pour vos commentaires suite à votre séjour à ibis Paris Gare de Lyon Reuilly. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs Jean-Loup - Adjoint de Direction

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location. just next to 2 metro stations, lots of restaurants & markets...
Stayed 6 nights in Apr 2018
Response from Janlou on 22 May 2018
Nous vous remercions pour vos commentaires suite à votre séjour à ibis Paris Gare de Lyon Reuilly. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs Jean-Loup - Adjoint de Direction

8/10 Good

see yin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Janlou on 22 May 2018
Nous vous remercions pour vos commentaires suite à votre séjour à ibis Paris Gare de Lyon Reuilly. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs Jean-Loup - Adjoint de Direction

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities, room comfort
We walked away from this booking.
We had chosen this hotel as (1) in New Zealand IBIS are recognised as a better quality hotel, and (2) "proximity" to Gare de Lyon. It is not particularly close to the Gare de Lyon (we chose a taxi), and it is not a "better quality" hotel. On viewing our prepaid room and seeing the size (there was little spare room around the bed which had a concave mattress and the "phone box" sized bathroom/toilet) we asked if there were any better rooms. The staff very politely said we had one of the best rooms and kindly showed us another room - no better. They said that is how it is in Paris. Not strictly true - we had stayed in Paris a "month" earlier and had a very comfortable few nights in an historic hotel in Saint Germaine des Pres . The lift here is listed for 6 persons. My wife and I with 70L and 60L suitcase filled the lift. There is only one lift to service all floors (42 rooms) including service staff. The corridor felt claustrophobic (I am prone to mild claustrophobia) and felt like a potential fire hazard as when we arrived a cleaning trolley was in the passage and our suitcases barely fitted past. You would need a particularly strong reason to stay here when there are many better hotels at similar prices in areas much closer to the areas which make Paris so wonderful.
Stayed 3 nights in Dec 2017
Response from Jean-Loup on 10 Jan 2018
We appreciate your sharing your concerns, Thank you for taking the time to tell us about your experience at the Ibis Paris Gare De Lyon Reuilly. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

10/10 Excellent

Cameron, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff!
The staff make this place a fantastic hotel. Great value for money. Would definitely stay here again.
Stayed 3 nights in Dec 2017
Response from Jean-Loup on 7 Jan 2018
Nous vous remercions pour vos commentaires suite à votre séjour à ibis Paris Gare de Lyon Reuilly. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs Jean-Loup - Adjoint de Direction

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniently located near a metro station, nice area to walk with a market not far.
Stayed 3 nights in Aug 2017
Response from Jean Loup on 9 Nov 2017
Dear Traveller, Thank you very much for your feedback ! Looking forward to welcoming you again, Regards, Thomas - Front office

8/10 Good

Jo, Lancashire England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient to station
Two small rooms next to each other for a family of four. For the price was great value. As just a stop over it was fine. Breakfast was nice.
Stayed 1 night in Aug 2017
Response from jl on 20 Aug 2017
Nous vous remercions pour vos commentaires suite à votre séjour à ibis Paris Gare de Lyon Reuilly. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire,Monsieur, en l’expression de nos sentiments les meilleurs Jean-Loup - Adjoint de Direction

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for quick trips where you won't spend lots of time in the hotel
Stayed 4 nights in Jul 2017
Response from jl on 13 Aug 2017
Nous vous remercions pour vos commentaires suite à votre séjour à ibis Paris Gare de Lyon Reuilly. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs Jean-Loup - Adjoint de Direction

10/10 Excellent

Maddie, Joplin, MO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service with kind staff
We didn't spend a whole lot of time in our room, since we had other things to do, but the staff was very professional, and the rooms were very clean and nice, if a little small. If you're not planning on being in your room a lot, this hotel is perfect for you. It's fairly central to the city, but still far away enough that the city noises don't bother you.
Stayed 1 night in Jul 2017
Response from jl on 15 Aug 2017
Nous vous remercions pour vos commentaires suite à votre séjour à ibis Paris Gare de Lyon Reuilly. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs Jean-Loup - Adjoint de Direction

6/10 Okay

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean basic hotel
Stayed 1 night in Jun 2017
Response from Jean Loup on 15 Jul 2017
Nous vous remercions pour vos commentaires suite à votre séjour à ibis Paris Gare de Lyon Reuilly. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs Jean-Loup - Adjoint de Direction

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10 mins from gare du lyon
Good handy hotel. Very clean. Friendly staff. Stayed one night on travel through Paris.
Response from Thomas - Front office on 2 Apr 2017
Dear Sir, Thank you for taking the time to let a review after your stay. That's very kind and very useful for us ! Please be sure it's with a great pleasure that we recive your compliements. We hope that we'll see you again when you'll be back in Paris ! Regards,

10/10 Excellent

Lu, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a short stay
This hotel has everything you need for a short stay or if you plan on not spending too long in the hotel. Check in was easy and quick. The room was comfortable with a nice bathroom and comfortable bed. There was a small balcony also! Would recommend as in a convenient but quiet location with cafes, restaurants, bars and the metro very nearby.
Response from Jean-Loup on 6 Feb 2017
Toute l'équipe de l’IBIS Gare de Lyon Reuilly se joint à moi pour vous remercier d'avoir pris le temps de partager votre ressenti suite à votre séjour dans notre établissement. Ceci nous aide à maintenir la qualité du service et des prestations pour toujours satisfaire au mieux notre clientèle. C'est avec beaucoup de plaisir que nous vous accueillerons lors de votre prochain séjour à Paris.

8/10 Good

luis, mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small but nice room
Near to train station, small room bit coozy, clean anda confortable. The staff was really nice anda helpful
Response from Jean-Loup on 1 Jan 2017
We very much appreciate your comments regarding your stay at the Ibis Paris Gare De Lyon Reuilly. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely and Happy new Year

8/10 Good

J, London

Liked: Cleanliness, staff & service, room comfort
Really good little hotel, close to metro, good selection of bars and places to eat. Room was small but clean. Great base hotel for exploring Paris.
Response from Thomas - Front desk on 22 Oct 2016
Dear Guest, We'd like to thank you very much for your nice review. We're glad and delighted to read that you spent good time in our hotel, and we thank you once again for recommending it. Looking forward to welcoming you again. Regards,

6/10 Okay

Aidan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Okay. Won't go again though.
Small ish room, compared to U.K. ibis', also no tea making facilities in room. Also breakfast was nothing to shout about, maybe it's the French way of living. Okay, although £91 for one night was a bit steep. Nice balcony doors though.
Response from General Manager on 29 Sept 2016
Dear Guest, Thank you very much for sharing your experience after your stay at the IBIS Gare de Lyon Reuilly. We're sorry if you didn't feel comfortable with us. The size of our rooms is a standard in Paris, but we know that the average size is not the same in every country, and that Paris is well known for not having the biggest ! Regarding the tea facilities, there's no kettle in the rooms (this is also a standard in the IBIS hôtels, at least in France) but you can get tea (or just hot water for free) 24 hours. We still hope that you had a good times with us, besides this matter. Best Regards, Thomas - Front desk

6/10 Okay

roo, UK

Liked: Staff & service
Bed for the night
We chose the hotel as it was close to the Gareth December Lyonshall. We had an afternoon and evening good in Paris so the hotel close to the metro was perfect for us.
Response from Thomas - Front desk on 26 Sept 2016
Dear Guest, We thak you very much for your kind review and for the time that you took to share it online. That's very helpful for us. We're glad to read that you had a nice stay with us. Looking forward to welcoming you again,

8/10 Good

Phil, melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 night stay
good location, good hotel although rooms are tiny
Response from Jean Loup on 31 Jul 2016
Nous vous remercions pour vos commentaires suite à votre séjour à Ibis Paris Gare De Lyon Reuilly. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame, Monsieur, en l’expression de nos sentiments les meilleurs. Jean-Loup Taeye - Adjoint de Direction

6/10 Okay

Susan

Response from Jean Loup on 28 May 2016
Dear, We thank you for your comments and all the details you brought. We will be glad to welcome you again when you will come back to Paris. Best regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to metro station and bus stop
I booked it early and I got a good rate. Basic, clean and safe hotel. Staff are welcoming. It is close to metro station (line 8) and bus stop to Gare du Nord. There are supermarkets and plenty of restaurants (western and Chinese) around. Overall an enjoyable stay in Paris.
Response from Jean Loup on 28 May 2016
Dear, We thank you for your comments and all the details you brought. We will be glad to welcome you again when you will come back to Paris. Best regards

6/10 Okay

ad, san diego

Disliked: Property conditions & facilities
Confusion about name
Shower was very poor;room was very small. There are 2 Ibis hotels near the train and we had to walk a long distance to the other one.
Response from Jean Loup on 28 May 2016
Dear, We thank you for your comments and all the details you brought. We will be glad to welcome you again when you will come back to Paris. Best regards

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Good enough for price and location
Staff were friendly during checking in and out. It's worth bearing in mind though that even from my room on the 7th floor I could hear and somewhat feel trains passing through the underground. I could also hear the lift being used during the night. These are only minor negatives and may only impact other light sleepers.
Response from Jean Loup on 28 May 2016
Dear, We thank you for your comments and all the details you brought. We will be glad to welcome you again when you will come back to Paris. Best regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 30 Oct 2016
We very much appreciate your comments regarding your stay at the Ibis Paris Gare De Lyon Reuilly. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Good

Supachai, Bangkok

Liked: Staff & service, room comfort
Good choice for business trip
My room was on the 1st floor, and I expected to hear lots of noise during the night. But it was quiet enough as the hotel is not located on the busy street. Nevertheless, within less than 5 minutes walk, 2 metro lines can be reached, and there're plenty of restaurants, bakery shops, convenient stores. The location turns out to be great.

8/10 Good

Jayesh, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business hotel in Paris
Great hotel for business - comfortable, easy access and car parking

10/10 Excellent

David, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in quiet area of paris.
easy access by metro to main attractions in paris (choice of 2 metros 1 less than 50m away and the other about 300m), friendly staff, very clean. it is possible to hear the metro underneath the hotel at certain times but this has to be expected with a metro stop so close.