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Reviews of Hotel Volney Opera

3 out of 5
Hotel Volney Opera
11 Rue Volney, Paris, Paris

Reviews

8.6

Excellent

Rating 10 - Excellent. 223 out of 523 reviews" "
Rating 8 - Good. 216 out of 523 reviews" "
Rating 6 - Okay. 64 out of 523 reviews" "
Rating 4 - Poor. 15 out of 523 reviews" "
Rating 2 - Terrible. 5 out of 523 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Chuqiao

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel. Hidden gem.
Stayed 4 nights in Apr 2024

10/10 Excellent

Krizia

Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Accessible
Stayed 2 nights in Apr 2024

8/10 Good

WEI TING

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff in the hotels are all very friendly and nice! Interior of the room is quite old, and I would say that have maintained it very well. The hair dryer holder gets too a little too hot to hold after a while. No bedroom slippers, toothbrush and hair conditioner. No house keeping done on one of the day when we are staying there. Good thing about this hotel, is that their room is warm enough with heater for winter season. There is a tiny lift in this hotel. It's walking distance to train station and shopping malls. Very nice Japanese food beside the hotel and authentic Korean restaurant within a short walking distance. Thank you!
Stayed 5 nights in Feb 2024

6/10 Okay

Daniela

Travelled with family, Travelled with partner
Disliked: Staff & service, property conditions & facilities
Reception lady is very rude, property is on the older side, i honestly would not recommend. The only positive is the location.
Stayed 2 nights in Feb 2024

8/10 Good

Robert

Stayed 4 nights in Feb 2024

10/10 Excellent

Hugh

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful staff. 20 mins walk from Louvre.
Stayed 3 nights in Jan 2024

10/10 Excellent

KOSUKE, Sakai-shi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Sumihisa

Convenient location.
Not bad !
Stayed 1 night in Dec 2023

10/10 Excellent

BDE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good trip to Paris
I enjoyed a one night stay at the hotel. My room was very comfortable and the staff were friendly and helpful
Stayed 1 night in Dec 2023

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, room comfort
Very nice hotel, great people
We stayed two nights here. We arrived late on the Sunday evening but received a very warm welcome. Everyone we met across the three days was so friendly and helpful. The room was warm and comfortable, the sliding bathroom door left a little gap, but that wasn't such a problem for a long married couple!😆 The only thing missing was a couple of black tea bags for the English! The hotel is very well situated, close to numerous metro lines, and walking distance to lots of places of interest. We would be very happy to stay here again.
Stayed 2 nights in Dec 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was perfect for our short trip. We needed a clean and central places in Paris to sleep and rest and this is place was great. This is not a fancy hotel with many amenities. Also the stairs are tight and the elevator small (2 people and luggage), not unusual for an urban hotel in Europe.
Stayed 2 nights in Nov 2023

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous staff. Great s
Stayed 2 nights in Oct 2023

10/10 Excellent

GIANCARLO

Stayed 1 night in Oct 2023

10/10 Excellent

Manuel F

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Very good and a excellent att
Stayed 1 night in Sep 2023

8/10 Good

Andrew

Liked: Cleanliness, staff & service, room comfort
Best location and service! Little outdated.
Amazing location and amazing service at front desk. Lovely people and Checkin / checkout. The hotel is a little dated. Not a fan of carpet flooring in room. But everything else was perfect!
Stayed 4 nights in Aug 2023

8/10 Good

Keiran

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The service was not great from the one front desk staff who completed our check in. The room was clean but not comfortable as beds are super stiff.
Stayed 2 nights in Aug 2023

10/10 Excellent

Dainery

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great location, super central. Hotel is very well maintained with standard facilities and great staff. Very well priced and very central to visit Paris
Stayed 2 nights in Jul 2023

10/10 Excellent

Melchorita

Stayed 1 night in Jun 2023

10/10 Excellent

Olivier

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal for quick business trip to Paris
Nice little hotel in perfect location. I didn't spend much time in the hotel, just a single night whilst attending a business event near the Palais Royal, which was walking distance. Clean room, friendly staff and simple but copious breakfast at a reasonable price. Couldn't fault it and will stay here again when next in Paris.
Stayed 1 night in Jun 2023

10/10 Excellent

Carla

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay here, and highly recommend it to anyone! The location was amazing, we were close to so many rail stations (Opera the main one) which made transport very easy. The room itself was spacious, and the staff were incredibly helpful. Thank you very much!

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service
Located in opera district. Very delicious scrambled eggs for breakfast. Located on a very quiet street, Rue Volney. Would return to this hotel!
Stayed 5 nights in May 2023

10/10 Excellent

Tuula

Stayed 1 night in May 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Small hotel - very well presented. Breakfast room in basement provides a good range of food with welcoming staff. My room was on the top floor and my only quibble would be that the water pressure for the shower isn't the best. I'm also not very tall but struggled to fit under the shower. (I'm also unsure why Expedia told the hotel I come from Japan!)
Stayed 4 nights in May 2023

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

6/10 Okay

Nathalie

A
Stayed 3 nights in May 2023

10/10 Excellent

michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for overnight stay. Small room but usual in a major city. Very quiet night sleep. Would definitely stay again. We are a couple in our 50s
Stayed 1 night in Apr 2023

6/10 Okay

Lynne, Mississauga

Travelled with family
Liked: Cleanliness
Great location, found the room quite small. Good for people who travel light and do not need hotel facilities.
Response from Matthew on 14 Jan 2023
Thank you Lynne for your feedback. It is very important to us and to all our guests! Warmest regards.

10/10 Excellent

Kestutis

Stayed 2 nights in Jan 2023
Response from Matthew on 14 Jan 2023
Thank you Kestutis for your great ranking!Looking forward to seeing you back soon!

2/10 Terrible

Mehran

8/10 Good

borvorn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good distance from metro and clean room,
Stayed 1 night in Nov 2022

8/10 Good

Naomi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good little Paris hotel
For Paris, it was a decent sized room, the bed was comfy and the room was quiet. Perfect location for me needing to get to Concorde which I walked to and back from at night and felt totally safe. The hotel is tucked down a side street meaning that even though I was looking on to the street, I didnt get disturbed by noise below. Breakfast was worth the money - not a huge choice but perfectly plentiful. Perfect for a one night business trip and would stay again.
Stayed 1 night in Oct 2022
Response from Matthew on 10 Nov 2022
Thank you Naomi for our kindness. We already look forward to see you back soon! Sincerely. Matthew

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay in Paris
This hotel is in a very good location, restaurants and cafes all within walking distance. Great bakery in the corner awesome croissants and good coffee. Very clean, front desk very friendly and helpful. Very good air conditioning and hot water. We have no complaints. I just wonder about the bath tub being so high hardly could step into it.
Stayed 6 nights in Sep 2022
Response from Frontdesk on 30 Sept 2022
Thank you Sergio for your kind comment. You are a nice person. We look forward to welcoming you back whenever you want. Best regards.

8/10 Good

Deborah S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Mathieu on 9 Sept 2022
Thank you Deborah!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little gems
I love my room and the amenities. It’s small, but clean and nice decoration; perfect for one & cozy for two. Good location and reasonable price. Definitely come back again.
Stayed 2 nights in Aug 2022

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Quiet and clean. Updated. Enjoyed our stay.
Stayed 4 nights in Jun 2022
Response from Matthew on 28 Jun 2022
Hello, Thank you for your nice comment! Kindest regards, Matthew

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2022

10/10 Excellent

gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best of Paris
Excellent service! Great location! Close to bus and metro lines.
Stayed 2 nights in Aug 2021
Response from Matthew on 13 Oct 2021
Thank you very much Gregory. We already look forward to welcoming you at the hotel Volney! Best regards.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location .. great value
Stayed 8 nights in Jul 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice find in great area.
Nice, clean, friendly staff, great location. Small room, typical for area and price. I plan to return.
Stayed 5 nights in Jul 2021
Response from Mathieu on 17 Jul 2021
Dear guest, Thanks a lot for your nice comment. We already look forward to welcoming you back! Kindest regards. Reception

10/10 Excellent

Joelle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2021
Response from Volney on 23 Apr 2021
Merci Joelle! Une bien belle note pour un séjour mémorable ;-) A bientôt!

10/10 Excellent

Veronique

Stayed 2 nights in May 2020
Response from Mathieu on 29 May 2020
Chère Véronique, merci pour votre retour! En espérant vous revoir prochainement. Cordialement.

8/10 Good

Verified traveller

Stayed 1 night in Mar 2020
Response from Mathieu on 17 Mar 2020
Dear guest, thank you for your good rating. Best regards. Frontdesk

8/10 Good

Sam

Business traveller
Liked: Cleanliness, staff & service
Good place with a lot of restaurants and bars.
Good location in Opera area. A lot of stores, restaurants and bars. Rooms are very small but price is right.
Stayed 2 nights in Feb 2020
Response from Mathieu on 25 Feb 2020
Dear Sam, Thank you for your feedback, it is very important for us! Next time I'd recommend you to choose a Double Classic room or even a Double Superior room (with a balcony) which are larger and more comfortable. Best regards.

10/10 Excellent

Zhong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Paris
You cant find another value for money place to stay for 6 nights in Paris
Stayed 6 nights in Aug 2019
Response from Matthew on 31 Dec 2019
Dear Zhong, We are glad to see that you enjoyed your stay with us and already look forward to welcome you back soon! All the team and I wish you an happy new year 2020!!!

8/10 Good

Jing Hao

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019
Response from Mathieu on 26 Dec 2019
Dear Jing Hao, Thank you for your good rating. It is very important to us! Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2019
Response from Matthew on 10 Dec 2019
Dear guest, thank you for your excellent rating! It means a lot to us! Best regards

8/10 Good

Toan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shuttle Transport ripped us off
The hotel itself was very comfortable--although the bed can a be a bit softer. CONS: 1. Internet connection in our room (3rd floor) was veryyy slow. It took me a while to send an email with a regular attachment. 2. The hotel's shuttle airport transport was terrible! Despite speaking with the driver about our correct terminal (2F), he insisted that all Air France flights were at 2A and left us there--which turned out to be a 25-minute walk to our actual terminal! Terrible service and I hope the hotel STOPS using this shuttle transport company.
Stayed 3 nights in Nov 2019
Response from Matthew on 7 Dec 2019
Dear Toan, We are glad to see that you enjoyed your stay with us overall. We are also sorry to read what happenned to you... There must have been a misunderstanding because the majority of our customers are very happy with our shuttle company service... Maybe the strike context in Paris.... Anyway We hope to welcome you back soon. Best regards.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay here again
Very close to Opera, metro, RER and the Roissy bus station, and the staffs are kind. Room is relatively small, but the condition(including bathroom) is great. Overall it is satisfying
Stayed 2 nights in Nov 2019
Response from Matthew on 30 Nov 2019
Dear guest, Thank you for your excellent rating! It is very important to us. And next time do not hesitate to book our shuttle service from the hotel to the airport, we can keep your luggage in our storage room to enjoy more the city! Best regards. Frontdesk

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very well locales hotel, right next to the Garnier Opera. Clean room and helpful staff.
Stayed 1 night in Nov 2019
Response from Matthew on 22 Nov 2019
Dear Anonymous, Thank you for your very good rating and see you soon for your next Parisian stay!