Deluxe Double Room | Minibar, in-room safe, individually furnished, desk
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Reviews of Stella

3 out of 5
Stella
Avenue Carnot,20, Paris, Ile-de-France

Reviews

8.6

Excellent

Rating 10 - Excellent. 121 out of 258 reviews" "
Rating 8 - Good. 103 out of 258 reviews" "
Rating 6 - Okay. 18 out of 258 reviews" "
Rating 4 - Poor. 7 out of 258 reviews" "
Rating 2 - Terrible. 9 out of 258 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Raymond

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 6 nights in Mar 2024

10/10 Excellent

Eric

Travelled with group
Liked: Staff & service, property conditions & facilities
We liked the quaint style of the hotel and location was excellent! The staff was ver accommodating.
Stayed 4 nights in Mar 2024

10/10 Excellent

Nick

Stayed 1 night in Mar 2024

10/10 Excellent

Mario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean, and friendly staff. Recommended.
Stayed 2 nights in Mar 2024

10/10 Excellent

Alejandro

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay — staff were very kind and allowed us an early check in after a long red eye flight. Great location, well connected to all of Paris. Very reasonable price for this location.
Stayed 3 nights in Mar 2024

8/10 Good

Elizabeth C.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 4 nights in Mar 2024

2/10 Terrible

Benito

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First and foremost the receptionist was very rude, it was my first time ever in Paris and for my first interaction it was not great at all. 2nd; we had to turn in our room key every time we decided to leave the hotel. I did not feel safe knowing I had to inform them every time I decided to leave. For what reason should they be aware of what I am doing ? 3rd the bed sheets and pillow cases were dirty. Had left over hairs on them and felt like they haven’t been washed in a while. Photos online are ABSOLUTELY deceiving and I would not recommend this place to worst enemy. It was so bad I left the hotel immediately and never wish to return.
Stayed 2 nights in Mar 2024
Response from Jean on 16 Mar 2024
Hello, Let's make it quick and simple, you did not sleep at the hotel, and are writing a "revenge bad review" because you were not able to cancel your reservation. All the best!

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are a bit small but when you have a room with balcony -- fantastic! Super clean -- I loved it & didn't want to go home! Will definitely recommend to friends, family, everyone!
Stayed 5 nights in Mar 2024

8/10 Good

Leslie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was cozy and the room compact but nice. The staff were so friendly and helpful, including 24-hour front desk! The complimentary breakfast was excellent. And you can't beat the location 1 block from the Arc de Triomphe
Stayed 3 nights in Mar 2024

8/10 Good

Algerta

Travelled with partner
Liked: Cleanliness, staff & service
.
Stayed 4 nights in Feb 2024

10/10 Excellent

Julia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in excellent location! Room is small but clean, every day room service. We really enjoyed our stay, cant say anything but breakfast, but plenty supermarkets and cafes near by. Will definitely recommend Stella!
Stayed 4 nights in Feb 2024

10/10 Excellent

Houssam, New York

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place . Staff are amazing and very friendly and helpful.
Stayed 4 nights in Feb 2024

10/10 Excellent

Houssam, New York

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it. Very helpful staff
Stayed 1 night in Feb 2024

10/10 Excellent

Yanisley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to nices places
Stayed 3 nights in Nov 2023

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Dec 2023

10/10 Excellent

Roberta

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Lucila

Liked: Cleanliness, staff & service, property conditions & facilities
I know I would come back again. Staff specifically the Desk are nice, helpful, friendly, and available. There’s the Metro a few steps away. Great eating places like cafés, bistros, restaurants around the area. Just a stone away from iconic tourist spots-Eiffel, Trocadero, Kleber, etc..
Stayed 7 nights in Nov 2023

4/10 Poor

Liliana

Travelled with family and small children
Disliked: Staff & service
I hate to leave poor reviews when there are several employees you deal with when staying at a hotel for multiple days, but keep track of your belongings! I initially planned to stay only one night, but I got sick and ended up having to stay one more night. When I moved to the second room (after extending my stay), I forgot a motorcycle jacket I had with me as I felt feverish and just wanted to lay down. Since I had been wearing a vest paired w/long-sleeved shirts after arriving in the first room and showering, I didn’t realize I left the jacket in the first room. Side note: I know what clothes I wore when I checked in on Saturday; a SLEEVELESS jumper, vest, and my motorcycle jacket. I went out and left my motorcycle jacket in the room since it wasn’t terribly cold and the jacket didn’t have pockets big enough for everything I wanted to carry. Once I arrived to my next destination, I realized my jacket was in the first room at the Stella hotel. I called twice, and the second time the gentleman that answered took my number. Then, I emailed and was told “If we had found your jacket, we would have put it aside to return to you”. Obviously, they did not as I know what room I left it in and even though I stayed an extra night, no one turned anything in. Very disappointing experience, but the hotel is in a very walkable area. Two of the employees I saw throughout the day also seemed to be very courteous; I hope they weren’t the ones I dealt with once I left!
Stayed 1 night in Nov 2023
Response from Jean on 24 Nov 2023
Dear guest, as previously indicated, you unfortunately did not leave a jacket inside your room after departure. You forgot it somewhere else, but not at the hotel.Like we indeed told you on the phone, if we had found it, we would have kept it for you, like we do each and everyday for the numerous things left behind.I am sorry to read that you lost a jacket you cared about. It is not our fault.

10/10 Excellent

victor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXCELENT LOCATION, CLEAN ROOM, FRIENDLY STAFF, GOOD PRICE VS QUALITY
Stayed 4 nights in Nov 2023

10/10 Excellent

daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place. Sweet people running it. Rooms were small but perfectly good and the price is incredible
Stayed 2 nights in Nov 2023

6/10 Okay

Kimberly, Dallas

Liked: Cleanliness, staff & service, property conditions & facilities
PRO: Stella was clean and staff was very nice. There is an elevator (slow and small but there is one) and a safe. It is very close to the Charles de Gaulle stop and M6 and you walk past the Arc de Triumph. Very easy to get around via Metro or the tour buses near the Arc. Lots of restaurants and cafes near by. CON: very expensive in Paris so bring Euro or Credit card. The room for two people was quite small, I was a single stay and fine for me. 2 would be a challenge. I was put right near the stairs so heard people going up and down all night. The view was a dirty courtyard but there were street views . Breakfast was not the diverse but for $16 you get scrambled eggs and some cheeses, vs $25 for an omelette in a restaurant. I wish the hotel used normal pillows with stability vs soft throw pillows, sitting up in bed is difficult. WiFi was very weak, for tourists using VPNs, not able to spool up and accept VPM since WiFi is too weak. I stayed in November, rainily and cold, low season, it was still 147 Euro so high season. Ouch ! However not the hotel’s fault this is the pricing in the area.
Stayed 4 nights in Nov 2023

10/10 Excellent

Desteney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

RAYMOND

Liked: Cleanliness, staff & service, property conditions & facilities
The property is relatively small but everything works well. Great staff!!
Stayed 8 nights in Oct 2023

6/10 Okay

Roy

Travelled with partner
Liked: Cleanliness, staff & service
Room too small for the price

10/10 Excellent

Rosabel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best view of tower and arch
I stayed with 2 people using a queen and a sofa bed . All comfortable , no bed bugs after search. The TV doesn’t have apps so bring your Roku. Easy to connect hdmi. Bathroom is huge and works well. I 100 percent recommend staying in the 6th floor room 637, or the other room on the street side. You’ll have a balcony where you can sit and admire the top of the Eiffel tower and arch down the street. The metro is up the block, and shops close by. Will stay again . Just know that the house keeping will come in and clean without warning midday. So just request if you don’t want it early. Great service desk, great room. Posted a pic from the view from the balcony room 637
Stayed 3 nights in Oct 2023

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decor was calming and enhanced our stay - pleasant patio and lobby added to property charm.
Stayed 2 nights in Sep 2023

10/10 Excellent

Judy, Toronto

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are very nice
Stayed 3 nights in Sep 2023

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so kind all the time
Stayed 4 nights in Sep 2023

10/10 Excellent

Yun Fang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area. So close for all the attractions and the metro station have all the connections to different transportation line. The room is very good size and very comfortable. Front desk is very friendly and helpful. There is some restaurant around it very easy to find options. I love the Japanese restaurant very good food and good price for someone like me needs rice 😆. A lot of mini supermarkets to shop for essential needs. Totally recommend this place to stay.
Stayed 4 nights in Sep 2023

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant hotel. Well located; clean, well-equipped rooms; helpful staff. I would return/recommend.
Stayed 2 nights in Sep 2023

8/10 Good

Anastasia

Liked: Cleanliness, staff & service, property conditions & facilities
Even though I stayed only 2 nights my single room was clean, comfortable and I couldn’t find a fault really. I didn’t try the breakfast though so can’t comment on that. The staff were very friendly and accommodating.
Stayed 2 nights in Sep 2023

10/10 Excellent

Suetsuet

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Super nice!
Stayed 2 nights in Sep 2023

8/10 Good

Mario

Stayed 4 nights in Aug 2023

6/10 Okay

Mohini

Travelled with family
Metro close by.
Stayed 1 night in Aug 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel near the metro and arc de triomphe. Would have liked the room to be slightly bigger
Stayed 2 nights in Aug 2023

10/10 Excellent

Diana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a wonderful stay the hotel staff were wonderful thank you so much! Great location couldn’t of asked for a better location and time in Paris!
Stayed 2 nights in Aug 2023

10/10 Excellent

Rosalind L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023

10/10 Excellent

Barbara

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel will back there
Stayed 4 nights in Aug 2023

10/10 Excellent

Carole A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a very late check-in. They have a friendly person 24 hrs to greet us. The location was perfect, walking distance to all our needs.
Stayed 2 nights in Jul 2023

10/10 Excellent

Eric

Stayed 2 nights in Aug 2023

10/10 Excellent

Soonwoo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to M1
Stayed 4 nights in Jul 2023

8/10 Good

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023

2/10 Terrible

Siman

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The room was dirty and cigarette smell all over the room
Stayed 1 night in Jul 2023

10/10 Excellent

Brittany

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 1 night in Jul 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'd stay again.
Very professional, clean hotel with clear visibility of the arc de Triomphe. Great wifi, ac, and water pressure. Rooms small. Bumped my shoulder a few times on the mounted tv walking between bed and t.v b/c it was so narrow.
Stayed 2 nights in Jul 2023

8/10 Good

Alexandre, coral springs

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall we had a good experience at Stella Hotel. It's within walking distance of the subway, Arc, and the staff is very courteous.
Stayed 2 nights in Jul 2023

8/10 Good

Tony

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and communication throughout. Great location. Small room as to be expected with little in room storage.
Stayed 3 nights in Jul 2023

10/10 Excellent

VIKAS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, clean room and comfortable stay
We stayed in Stella for 5 nights and it was a great experience. This place is very near to metro station, taxi stand (G7), local breakfast places (we chose no breakfast option to be able to explore Paris local food) and great bistros and grocery stores - all very near and walkable (under 10 minutes). On day 1, they were able to provide us the room access earlier than their standard time - which was very helpful to relax after a long flight. Ours was big room with a double bed and a single bed. Room service kept room cleaned and well maintained every day without us requesting separately. On the checkout day, they even arranged a cab / taxi for us to drop to airport. Another thing to note is many attractions are walkable to this place - The Arc of Triomphe is 10 minutes walk from this place and the city tours stands (hop-on / hop-off style) are also very walkable from here. One thing which was bit odd initially to us (compared to US hotels experience) was hotel wanted to keep room key when we go outside. However, they told that they do this to make sure room is available for cleaning and no need to ask separately to get the room cleaned and towels changed. If you are not comfortable, may be lock your stuff in locker provided. Overall, great stay and we will stay again if we need to visit Paris anytime! :)
Bathroom is new and cleaned every day
Room / beds are cleaned everyday
Room / beds are cleaned everyday
Stayed 5 nights in Jun 2023

10/10 Excellent

Monica

Stayed 1 night in Jun 2023

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023