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Reviews of Hotel Napoleon

5 out of 5
Hotel Napoleon
40 Avenue De Friedland, Paris, Paris

Reviews

9.0

Wonderful

Rating 10 - Excellent. 623 out of 1001 reviews" "
Rating 8 - Good. 247 out of 1001 reviews" "
Rating 6 - Okay. 81 out of 1001 reviews" "
Rating 4 - Poor. 33 out of 1001 reviews" "
Rating 2 - Terrible. 17 out of 1001 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and friendly staff. Property was in an ideal location and very clean.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jacqueline, DAVIE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and amenities
Stayed 3 nights in Mar 2024
Response from The Hotel Napoleon Team on 5 Apr 2024
Dear Jacqueline,Thank you so much for your nice review about your stay at the Hotel Napoleon. We apprecited to read that our location and services answer to your expectations. We hope to welcome you for a next trip in Paris. Best regards, The Hotel Napoleon Team

10/10 Excellent

MELINA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to everything
Stayed 4 nights in Mar 2024
Response from The Hotel Napoleon Team on 3 Apr 2024
Dear Mrs Melina,We thank you for your review about your experience at the Hotel Napoléon. We appreciated to read that our location and the walking distance was easy during your stay. We hope to welcome you again. Best regards, The Hotel Napoleon Team

10/10 Excellent

Paige

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from The Hotel Napoleon Team on 27 Mar 2024
Dear Mrs Paige,Thank you for sharing your experience at Hôtel Napoléon. We look forward to providing you with more memorable moments very soon! Yours sincerely, The Hotel Napoleon team

10/10 Excellent

Ian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property!
Stayed 4 nights in Mar 2024
Response from The Hotel Napoleon Team on 27 Mar 2024
Dear Mr Ian,Thank you for sharing your experience at Hôtel Napoléon. It is a pleasure to read that our property was great for your parisian stay. We look forward to providing you with more memorable moments very soon! Yours sincerely, The Hotel Napoleon team

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was magnificent and very kind and attentive. I am concerned about the canopy above the bed. While both I and my companion were fighting head colds, it got worse in the room. I wonder if the canopy collect dust or simply our coughing had nothing to do with the room.
Stayed 6 nights in Mar 2024
Response from The Hotel Napoleon Team on 16 Mar 2024
Dear Alex,We thank you for you comment about your stay at the Hotel Napoleon. We appreciated to read that you delighted our kind and attentive staff. Weunderstand your wondering about the canopy and we inform you that we proceed to their cleaning 3 / 4 times per year.We hope to welcome you again a next time. Best regards, The Hotel Napoleon Team

4/10 Poor

dalia

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
First day we checked in we had a problem with the shower and couldn’t take a shower so they told us they will fix it next day morning and informed us that it has been fixed ; however , the problem remained and they couldn’t move us to another room but just shower in another room , very weird !! And then again the problem wasn’t solved so finally they moved us . And above all that we didn’t receive any discount or room upgrade
Stayed 4 nights in Feb 2024
Response from The Hotel Napoleon Team on 16 Mar 2024
Dear Dalia,Thank you for sharing your experience. We apologize for the inconvenience you experienced with the shower during your stay. It's regrettable that the issue was not resolved promptly. We try to improve every day for every customer and we are sorry that we did not receive to delight your stay. Our manager was informed at his return and you receive a refund after your check-out. We sincerely hope you will come back and experience the best the Hotel Napoleon has to offer. Best regards, The Hotel Napoleon Team

10/10 Excellent

Davit

Travelled with family
Liked: Amenities
Good
Stayed 4 nights in Feb 2024
Response from The Hotel Napoleon Team on 16 Mar 2024
Dear Davit,Thank you for sharing your experience at Hôtel Napoléon. We look forward to providing you with more memorable moments very soon! Yours sincerely, The Hotel Napoleon team

10/10 Excellent

RACHEL

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good! No notes.
Stayed 4 nights in Feb 2024
Response from The Hotel Napoleon Team on 24 Feb 2024
Dear Mrs Rachel,Thank your so much for the review about your stay at the Hotel Napoleon. We appreciated to read that your stay was good and we hope to welcome you again. Best regards, The Hotel Napoleon Team

10/10 Excellent

Olivier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from The Hotel Napoleon Team on 6 Jan 2024
Dear Mr Nseka,Thank you for sharing your experience at Hôtel Napoléon. We look forward to providing you with more memorable moments very soon! Yours sincerely, The Hôtel Napoléon team

10/10 Excellent

SHAOPING

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice decoration and great location
Stayed 5 nights in Nov 2023
Response from The Hotel Napoleon Team on 25 Nov 2023
Dear Lu Shaoping,We sincerely thank you for taking the time to share your impressions regarding your experience at the Hotel Napoleon. It's a pleasure to read that you enjoyed the hotel.Hoping to have the pleasure of welcoming you back.Kindest regards, The Hotel Napoleon Team

10/10 Excellent

Yawen

Stayed 2 nights in Oct 2023
Response from The Hotel Napoleon Team on 11 Oct 2023
Dear M Yang,Thank you for sharing your experience at the Hotel Napoléon. We are so happy to see your nice feedback. Hoping to have the pleasure of welcoming you back. Kindest regards,The Hotel Napoleon Team

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from The Hotel Napoleon Team on 11 Oct 2023
Dear Mr Lee,We sincerely thank you for taking the time to share your impressions regarding your experience at the Hotel Napoleon. Hoping to have the pleasure of welcoming you back. Kindest Regards, The Hotel Napoleon Team

10/10 Excellent

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from The Hotel Napoleon Team on 17 Sept 2023
Dear Andreas,We sincerely thank you for taking the time to share your impressions regarding your experience at the Hotel Napoleon. Hoping to have the pleasure of welcoming you back.Kindest regards,The Hotel Napoleon Team

10/10 Excellent

Katherine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very convenient, especially if you plan on using the Metro. The staff was friendly and very helpful. The hotel itself was beautiful and quiet.
Stayed 4 nights in Aug 2023
Response from The Hotel Napoleon Team on 17 Sept 2023
Dear Ms Murphy,Thank you for sharing your experience at the Hotel Napoléon. We are delighted to read that our location was easy for you to enjoy your parisian trip , and glad you enjoyed every minute of your stay with our team. We look forward to offering you more memorable moments very soon! Kind regards,The Hotel Napoleon Team

8/10 Good

michael

Stayed 2 nights in Sep 2023
Response from The Hotel Napoleon Team on 30 Sept 2023
Dear Michael,We sincerely thank you for taking the time to share your impressions regarding your experience at the Hotel Napoleon. It's a pleasure to read that you enjoyed the hotel.Hoping to have the pleasure of welcoming you back.Kindest regards,The Hotel Napoleon Team

10/10 Excellent

Lily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels I have ever stayed in. Phenomenal service. Excellent location and beautiful inside/out. Staff was very helpful, kind and accommodating. Especially helpful was Patrick from staff. He made my stay unforgettable. I will be back for sure! Thank you ♥️
Stayed 1 night in Sep 2023
Response from The Hotel Napoleon Team on 17 Sept 2023
Dear Mrs Kavousi,Thank you for sharing your experience at the Hotel Napoléon. We are delighted to read your review, and glad you enjoyed every minute of your stay with us especially with our staff and Patrick. We look forward to offering you more memorable moments very soon!Kindest regards,The Hotel Napoleon Team

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved our week at the Hotel Napoleon. Everyone was very welcoming and helpful. We had stayed there previously and some of the staff remembered us, and made us feel at home.
Stayed 6 nights in Jul 2023
Response from The Hotel Napoleon Team on 13 Jul 2023
Dear Margaret,Thank you for your kind review about your stay. It was a pleasure to welcome you again at the Hotel Napoleon. We are happy to count on you as our Ambassador. Our teams work every day to help our guests make the most out of their stays. We will be delighted to welcome you and your family again steps away from the Arc de TriompheKindest regards,

10/10 Excellent

Jie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very good service and helpful staffs. The location is great and lots of nice French restaurants nearby to explore. Quite kids friendly service.
Response from The Hotel Napoleon Team on 29 Jun 2023
Dear Jie,We thnak you so much for the nice review about your stay at the Hotel Napoleon with your Family. We appreciate to read that our staff was wonderful and the location easy for your visits. We hope to see you again.Best regards,The Hotel Napoleon Team

4/10 Poor

Rajiv

Travelled with family
Disliked: Staff & service, property conditions & facilities
We stayed in June 2023 for four days. We did not have air conditioning for the first two days and to think we paid such a high price at a 5 star hotel. They got us a fan to compensate. Also everything in hotel closes at 10pm.
Stayed 4 nights in Jun 2023
Response from The Hotel Napoleon Team on 13 Jun 2023
Dear Mr Verma,We thank you for your comment about your stay at the Hotel Napoleon. We are very sorry for the issues encountered with the air conditionning during your stay. We are sorry that our technician take much time to fix this. We are doing everything we can to provide the best quality of service and our staff is trained to offer our guests careful attention. We sincerely hope you will come back and experience the best the Hotel Napoleon has to offer. Best regards,The Hotel Napoleon Team

10/10 Excellent

Janie Riddle, Columbia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel Napoleon is the perfect place to stay for exploring Paris. Convenient to the Metro, we easily made our way to the major sites we wanted to visit. Dining options are plentiful in the area as well as lots of great places to shop. The staff at the hotel could not have been more helpful. This hotel is outstanding!
Stayed 5 nights in Jun 2023
Response from The Hotel Napoleon Team on 13 Jun 2023
Dear Mrs Riddle,We thank you for this nice and wonderful review about your stay at the Hotel Napoleon. We are happy that our location was easy to enjoy Paris and you find some place to dining in the area. Our team is touch by yours words. We hope to welcome you again soon.Best regards,The Hotel Napoleon Team

10/10 Excellent

Darryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent and attentive staff.
Stayed 3 nights in Apr 2023
Response from The Hotel Napoleon Team on 13 Jun 2023
Dear Mr Pankratz,We thank you for your nice comment about your stay at the Hotel Napoléon. We are happy that you delighted our work staff was helpful and attentive. Kindest regards,The Hotel Napoleon Team

6/10 Okay

Kevin

Stayed 1 night in Jun 2023
Response from The Hotel Napoleon Team on 1 Jul 2023
Dear Mr Suarez,Thank you for your comment about your stay at the Hotel napoleon. We are sorry to learn that your experience was not amazing as we wanted for all our guests. We hope to welcome you a next time to improve our services. Best regards,The Hotel Napoleon Team

10/10 Excellent

Josh

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time at the Hotel Napoleon, with our last visit in 2009. Once again, our stay was excellent. There's a lot to like about this property. The location is fantastic, with lots within walking distance and a Metro / RER station literally out the front door. The rooms themselves are spacious and well-appointed. Our room had a pull-out couch for our daughter to sleep and it was large enough where we felt like we had plenty of room at all times. The staff were very friendly and extra accommodating. We worked through them to arrange rides from the airport at the beginning of our trip and to the rail station at the end of our trip. The only area that we found lacking was the fact that the restaurant didn't offer a full dinner service (snacks were available through the bar). However, there are a number of great restaurants within walking distance. We'll definitely stay here again.
Response from The Hotel Napoléon Team on 11 May 2023
Dear Mr Murphy,We thank you so much for this incredible review and description about your wonderful stay at the Hotel Napoléon. We are pleased that we count on you for your fidelity. We are happy that our location, staff and service answer to your expectations many years after. We hope to welcome you again very soon.Best regards,The Hotel Napoléon Team

8/10 Good

Glen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Bathroom is kind of small for sharing
Stayed 5 nights in Apr 2023
Response from The Hotel Napoleon Team on 29 Apr 2023
Dear Mr Henderson,Thank you for review about your experience at the hotel Napoléon. Best regardsThe Hotel Napoleon Team

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay, convenient location and staff was amazing, even brought us some chocolates for Easter!
Stayed 5 nights in Apr 2023
Response from The Hotel Napoleon Team on 11 Apr 2023
Dear Mrs Hargreaves,We sincerely thank you for taking the time to share your impressions regarding your experience at the Hotel Napoleon. It's a pleasure to read that you enjoyed the hotel, location and our staff. We are happy that you appreciated the distribution of Easter chocolate. Hoping to have the pleasure of welcoming you back.The Hotel Napoleon Team

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

Jesus

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Well located across from Arc de Triomphe and very close to Champs Elysee. Room was spacious and very clean. Staff was amazing. From housekeeping all the way to the concierge staff. Special mention of Carlos, Fabian and Gerard which worked the front desk as concierges. They were very helpful and knowledgeable.
Stayed 7 nights in Mar 2023
Response from The Hotel Napoleon Team on 27 Mar 2023
Dear Mr Cabrera,Thank you for sharing your experience at the Hotel Napoléon. We are delighted to read your review about our lacation and staff, and glad you enjoyed every minute of your stay with us. We look forward to offering you more memorable moments very soon!Kindest regards,The Hotel Napoleon Team

4/10 Poor

Nibba

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Malheureusement pas comme avant les toilettes de la chambre sont pas propre et sentent mauvais . Les coussins du lit ne sont pas confortable et sont très sec . Bref pas comme avant la propreté a voir et le confort du lit a voir aussi même l’eau fallait à chaque fois demander
Stayed 6 nights in Mar 2023
Response from L'équipe de l'hôtel Napoléon on 24 Mar 2023
Chère Madame Nibba,Nous vous remercions d'avoir partagé votre d'expérience suite à votre séjour à l'hôtel Napoléon. Nous sommes navrés de lire que le service n'a pas été à la hauteur de vos attentes. Les faits que vous énoncés sont loin de nos standards de qualité. Nous sommes surpris que vous n'ayez pas informé notre équipe pendant les 6 nuits de votre séjour qui auraient pu intervenir afin de rendre votre séjour plus agréable. Nous espérons avoir la chance de changer votre opinion lors d'une prochaine visite. Nous restons à votre écoute et vous attendons avec grand plaisir.CordialementL'équipe de l'hôtel Napoléon

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is so beautiful and the location is perfect. Has a very historic feel and decorated with immense taste. The upgraded room and view was amazing.
Stayed 4 nights in Feb 2023
Response from The Hotel Napoleon Team on 18 Mar 2023
Dear Mr Aybinder,Thank you so much for your nice review about your stay at the Hotel Napoleon.We are happy that our charming hotel touched you during your parisian trip. We are happy that the upgrade enjoyed you a better stay.We look forward to offering you more memorable moments very soon!Kindest regards,

10/10 Excellent

jamie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff went the extra mile. Drinks were great at the bar and excellent location. Highly recommend. 10/10
Stayed 5 nights in Feb 2023
Response from The Hotel Napoleon Team on 1 Mar 2023
Dear Mr Odazier,Thank you so much for your review about your stay at th Hotel Napoleon. We are delighted your recommendation about our friendly staff, our bar offers and our location. Hoping that we helped you to offering a memorable moment for your birthday's wife. We hope to welcome you again steps away to the Arc de Triomphe. Kind regards, The Hotel Napoleon Team

10/10 Excellent

Tom

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Feb 2023
Response from The Hotel Napoleon Team on 20 Feb 2023
Dear Mr Flynn, Thank you so much for your review about your stay at the Hotel Napoleon.

10/10 Excellent

Natalia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, fantastic service, awesome experience all around!
Response from Elodie CORLIER - Frontdesk Manager on 7 Jan 2023
Dear Mrs Bracco Lopez,Thank you for sharing your awesome experience at the Hotel Napoléon.We are delighted to read your review, and glad you enjoyed every minute of your stay with us. We look forward to offering you more memorable moments very soon! Kindest regards,The Hotel Napoleon Team

10/10 Excellent

Diane, Staten Island

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time visiting Paris and our second time staying at the Napoleon. Great location, metro and Arc on the corner, Champs on the next block. The hotel is small but elegant and warm. The rooms are beautifully decorated, with Parisian charm. Most of all, the staff, from the desk to the servers, were absolutely wonderful. Very friendly, helpful, accommodating and everything else you'd hope for while on vacation in a foreign county. We will definitely be back!!
Stayed 4 nights in Dec 2022
Response from The Hotel Napoleon Team on 18 Dec 2022
Dear Mrs Loutfi,We sincerely thank you for taking the time to share your impressions regarding your second experience at the Hotel Napoleon. We are delighted to read your review, and glad you enjoyed of staff in each department one time again. We hope to welcome you for a third timeThe Hotel Napoeon Team

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We loved the hotel! The staff was great, especially the concierge Gerard. He was so helpful with recommendations and getting us reservations at great restaurants. We stayed in the one of the Eiffel Tower Suites which had a perfect view of the sparkling tower. The room was quiet with a very comfortable bed. Great location!
Stayed 6 nights in Nov 2022
Response from The Hotel Napoleon Team on 28 Nov 2022
Dear Mrs BURKE,We sincerely thank you for taking the time to share your impressions regarding your experience at the Hotel Napoleon. It's a pleasure to read that you enjoyed the hotel and our staff especially Gerard for his recommendations.Hoping to have the pleasure of welcoming you back.Best regards,The Hotel Napoleon Team

10/10 Excellent

Hans

Stayed 5 nights in Oct 2022

10/10 Excellent

Hua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 3 nights in Oct 2022
Response from Elodie CORLIER on 19 Nov 2022
Dear Mrs SONG,We sincerely thank you for taking the time to share your impressions regarding your experience at the Hotel Napoleon. It's a pleasure to read that you enjoyed the hotel.Hoping to have the pleasure of welcoming you back.Kindest regards,The Hotel Napoleon Team

10/10 Excellent

Teri

Stayed 4 nights in Oct 2022

10/10 Excellent

alexander

Stayed 4 nights in Sep 2022

10/10 Excellent

Irina

Stayed 2 nights in Sep 2022
Response from Elodie CORLIER on 19 Nov 2022
Dear Mrs Rich, Thank you for sharing your experience at the Hotel Napoléon. We look forward to offering you more memorable moments very soon!Kindest regards,The Hotel Napoleon Team

10/10 Excellent

Milana

Travelled with partner
Liked: Staff & service, property conditions & facilities
Excellent staff and location, pleasant stay.
Stayed 3 nights in Sep 2022
Response from Elodie CORLIER on 19 Nov 2022
Dear Mr Geyfen,We are so happy to read your nice feedback. Our teams work every day to help our guests make the most out of their stays. Thank you for your kind words. We will be delighted to welcome you and your family again steps away from the Arc de Triomphe.Kind regardsThe Hotel Napoleon Team

10/10 Excellent

Christine, Glendale

Stayed 4 nights in Sep 2022

10/10 Excellent

Ernest John

Stayed 4 nights in Aug 2022

10/10 Excellent

Junyoung

Stayed 1 night in Aug 2022
Response from Zoe Stinat - Front Desk Manager on 20 Aug 2022
Dear Junyoung,We sincerely thank you for taking the time to share your impressions regarding your experience at Le Napoleon.It's a pleasure to read that you enjoyed the hotel.Hoping to have the pleasure of welcoming you back.Best RegardsZoe StinatFront Desk Manager

10/10 Excellent

Khaled, Oakville

Stayed 5 nights in Aug 2022

6/10 Okay

shadi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel rooms is really nice and big for a family, on their website it said that its 24 hour room service and it was wrong , the kitchen closed at 2:30 and then only cheese platers and snaks is served which maked made me angry with kids being hungry and we had to leave the hotel to go and eat. There is no dinner served in and the breakfast buffet is really isnt that good for a 5 stars hotel in paris . The staff are really friendly but next visit to paris i will definitely chose another hotel.
Stayed 3 nights in Aug 2022
Response from Zoe Stinat - Front Desk Manager on 17 Aug 2022
Dear Shadi, I would like to thank you for taking the time to share your experience. I feel sorry to read your experience did not respond at your expectations. We had to close our restaurant temporary due to the pandemic to suggest our cozy bar with appetizers and cocktails for chilling. Soon, a large and varied menu will be suggested to our guests. We hope you'll let us welcome you again and offer you a unique Parisian experience. Best Regards, Zoe Stinat Front Desk Manager

10/10 Excellent

Sarah, West Allis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GREAT location! Only one block from the Arc de Triomphe and the Champs Elysees for shippong. Lots of didning options around the area as well. The staff was amazing and helpfull. The room was very clean and comfortable (A/C worked great on the hot days!). We had a terrace room with a little patio overlooking the street which was very nice- and the street was very quiet.
Stayed 4 nights in Jul 2022

10/10 Excellent

Joseph, Chandler

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's near the popular area
Stayed 3 nights in Jul 2022

10/10 Excellent

Alexandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, good staff nice people, great location
Stayed 3 nights in Jul 2022

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly and helpful. The room was large enough to move around comfortably. The bathroom was amazing—a shower and deep Bathtub. Try one of the amazing cocktails they serve on the patio!
Stayed 3 nights in Jul 2022