Ratings based on 4,025 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
89% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller from Worcester

Nothing special

Posted 29-Jul-2015
Pros: Breakfast
Cons: Maintainance in rooms - windows that shut, carpet could do with a clean, better childrens facilities
Upon arrival, check in took 45 minutes only to be told our room wasn't ready (2 hours after the given check-in time), finally got told our room was ready only to taken to a room that wasnt the one we booked. We booked a 2 bedroom suite but were taken to a family suite. So another trip back to check-in to change rooms, finally got in our room about 1.5 hours after arrival. Not a good start. Room was clean, quiet and spacious, however the windows didnt close properly, so was up numerous times in the night to close the windows that kept blowing open. Breakfast was very good, good range of food and staff very pleasant. Facilities were disappointing, we previously have stayed in the Explorers and their pool/ childrens facilities were much much better.Website says there were 3 characters walking round the hotel for the children to meet, we didnt see one. The ball pit was about 1m big, more for babies than children and the pool was quite small too. There was limited eating facilities at the hotel, only one restaurant that was charging 30 Euros a person for a buffer. Overall was disappointed with this hotel, the Explorers was much better value.
2 out of 5
by A verified traveller

Hotel close to Disney

Posted 29-Jul-2015
Bathroom tiles had black mould on them. Would not rate as 4 star. Swimming pool area was dirty.
4 out of 5
Recommended
for Everyone
by A verified traveller from uk

Great hotel, poor food.

Posted 29-Jul-2015
Room was fab, nice bunk beds for the kids, really comfy, handy fridge for drinks. Shower was pitiful - barely a trickle, but only there one night so not a major problem. Food was awful. Insufficient breakfast provision for the number of people, constantly having to ask for things like bread, plates, glasses, cheese etc. They need more staff at breakfast time. Dinner buffet was a very poor selection, we ended op asking for a refund and went out for food instead. Overall it's a lovely hotel but the food offering needs to up its game somewhat!
2 out of 5
by A verified traveller

Average Hotel

Posted 29-Jul-2015
Housekeeping never answered. Not once they put shampoo and conditioner and touleteries in the room. The seats fabric in the restaurant were so dirty. No daily complimentary water in the room. The blow dryer had very low power so drying your hair would have taken forever. Water pressure so low. The kids enjoyed their stay but overall it was not as good as it should have been with the price we paid.
3 out of 5
by A verified traveller

Pratique en famille pour se rendre à Disney.

Posted 28-Jul-2015
Pratique en famille pour se rendre à Disney mais ne vaut pas les prix pratiqués. Problème de débit d'eau dans la douche, Le mini-bar ne refroidit pas les bouteilles mises à l'intérieur. Manque de petites attentions ou soins des détails. La piscine est uniquement destinée aux enfants (pataugeoire).
4 out of 5
Recommended
for Everyone
by A verified traveller from Ireland

Great hotel, close to the Disney parks.

Posted 27-Jul-2015
Great stay at the Dream Castle hotel. Good food, family friendly and nice location. Would return to this hotel again.
5 out of 5
Recommended
for Everyone
by A verified traveller

Lovely hotel, friendly helpful staff.

Posted 25-Jul-2015
Pros: It was clean, with friendly staff and enough to entertain guests.
Cons: Cutlery to be cleaned properly.
Location: Great location, shuttle bus doesn't take long to get to the parks. Can even walk to the parks if you wanted to.
We stayed in this hotel recently and we had a great time, the staff are friendly and helpful, the room was clean, tidy and was cleaned every day with the beds changed every other day. We enjoyed the huge variety every morning from the breakfast selection and also the evening meal selection was great, although we mainly ate in the parks or in Paris as we were out all day. There is a pool to use which was small but still big, the sauna was great and there is also a chance to have a massage. The hotel itself is lovely, the outside has a small are for kids to play in and lovely gardens. There is a Disney themed shop which we visited often! The shuttle bus arrives promptly and takes you straight to the Disney parks. We have no negative comments apart from the cutlery in the restaurant can need a better clean but otherwise a brilliant hotel, we would stay again.
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent for Disneyland

Posted 24-Jul-2015
Easy to get in and out of the parks and a really pleasant stay.
4 out of 5
Recommended
for Everyone
by A verified traveller from Doncaster, UK

Lovely hotel

Posted 24-Jul-2015
I stayed in the hotel for 4 nights with my boyfriend on a trip to Disneyland. The room was great and the bed was comfy. Getting free shampoo, shower gel and hand wash meant we didn't need to take any which was a bonus with us only taking hand luggage. The free shuttle bus came roughly every 20mins and the last bus back was after the firework show. Breakfast was average with the usual choice of cereals, toast, croissants, cold meats and cheeses and hot breakfast. We didn't use the swimming pool or the spa services so I can't comment on them. The woman who greeted us for breakfast was always cheerful. The same couldn't be said for the staff behind the reception desk. It was pot luck if you got someone friendly or someone who obviously didn't want to be there. Overall the dream castle deserves the 4*s and the only thing that let it down was how grumpy some of the staff were.
4 out of 5
Recommended
for Everyone
by A verified traveller from north wales

Good location for Disneyland

Posted 22-Jul-2015
Comfortable bed, very quiet room and quiet, effective AC. Breakfast was good, lots of choice. Staff friendly, nice gardens