Ratings based on 1,647 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
86% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveller from disneyland Paris

No customer service at all !!!

Posted 19-Sep-2014
We waited 25 minutes for milk to be brought to our room, so went to reception & was told to queue in the check out/in queue, the staff are rude when you ask why, the food is not good at dinner/ breakfast
4 out of 5
Recommended
for Families
by A verified traveller from Leicester

Wonderful holiday at disney

Posted 18-Sep-2014
Pros: It was clean and children loved the bunk beds in room they clean room every day and room staff were always ready to provide anything you needed.
Cons: The bus from Disney to hotel was very packed and we found it difficult to get on at times with a pushchair also check in at hotel was very slow.
Location: nice location not to far to Disney parks.
had a wonderful holiday with daughter and grandchildren who had come to stay from New Zealand found the hotel very comfortable and child friendly and they totally enjoyed ever minute at the Disney park would definitely return for another visit.
2 out of 5
by A verified traveller from manchester, england

Poor quality rooms

Posted 16-Sep-2014
Pros: Nice foyer area, lovely outdoor area.
Cons: The standard of the rooms is poor, the carpets most certainly need replacing.
Location: As it was a short break, Disneyland has more than enough to keep you busy!
Although the hotel information states the shuttle to Disneyland was every 10 minutes, on arrival we were informed that it was actually every 20 minutes, which was disappointing when you are only there for a short break. Once we finally checked into our room (do not bother trying to check in a minute earlier than the 3pm check in time), the carpet was heavily stained and really dirty (not pleasant when you have a small child who plays on the floor), despite informing housekeeping no action was taken to rectify the issue. We never really queued for breakfast, although as were leaving the dining room on Sunday morning after 9am the line was backing up the stairs, although in fairness there are plenty of signs stating the best time to eat to avoid the queues. I would really only describe the breakfast as continental, as the cooked section was largely inedible (cold scrambled eggs, scrappy bacon). Although we had a wonderful time at Disney and will return again, I would try another hotel as Dream Castle failed to meet our expectations for the price we paid.
4 out of 5
Recommended
for Everyone
by A verified traveller

4 star?We didn't even get complimentary water

Posted 16-Sep-2014
Room had 2 corners like an attic. I banged my head when I got up from looking for something in my suitcase. Surprised to not even get a bottle of complimentary water. I would rate this a 3 star. The only thing that made up for it was the good breakfast.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel, good location for Disneyland Paris.

Posted 12-Sep-2014
Only one member of staff at check in on our arrival, not what you want after a long journey, people were had to wait a long time to be served. However, the service all staff gave was first class. The food was excellent with plenty of choice, both at the buffet dinner and breakfast, seating guests for both was very efficient. The rooms were large, clean and well equipped, with a fridge and tea/coffee making facilities. We would have liked towels large enough for adults which still had some pile on them. Overall it was an excellent hotel and we would stay there again if we needed that location.
4 out of 5
Recommended
for Everyone
by A verified traveller

Pleasing hotel with a nice garden.

Posted 11-Sep-2014
Pros: The location is awesome. Rooms are big and spacious.
Cons: The check in takes a lot of time. I had to wait nearly for an hour to check in.
The activities in foyer of reception are great for kids. The kettle in our room was not working and in evening when we asked for a replacement we were told they dint hve spare and they will replace in morning. My parents have a habit of drinking tea or coffee before bed, which they could not. The next day also this kettle was not replaced.
4 out of 5
Recommended
for Everyone
by A verified traveller

A cozy accommodation for trip!

Posted 11-Sep-2014
The breakfast is good. The waiting schedule for breakfast is very useful. The location is bit remote but shuttle bus is helpful. In general, it's an excelent accommodation for vacation!
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 10-Sep-2014
كانت تجربة جميلة في هذا الفندق الممتاز .. موقع الفندق والحدائق المحيطة حاجة بديعة جدًا
3 out of 5
by A verified traveller from Connecticut

Ok but could be so much better

Posted 08-Sep-2014
1 out of 5
by A verified traveller from LosAngeles, CA

Unable to handle check in or meals, disappointing!

Posted 08-Sep-2014
Pros: Situated in pretty greenery
Cons: Staffing, and utilize the dining room for the breakfast buffet for seating too!
Location: Paris Disney
20 people from a train station bus arrived. It took 3-1/2 hours to process, and then rooms were NOT ready (it was an hour after the 3pm check in). There was loads of black in the shower, and the carpet badly stained. Breakfast? People were waiting to be served - waiting on two flights of stairs with lots of children -here is an hour just to be seated two days in a row - didn't take advantage, even though we paid for breakfast. They need to staff their reception with more than 2 agents for a crowd, and what is with housekeeping when ck out is 12 and rooms aren't ready at 4pm! This was not a holiday weekend. The grounds are beautiful and the staff (although hard working) are not adequately staffed. Do not waste your holiday hours on this hotel!!!!