Exterior

Reviews of Citadines Les Halles Paris

4 out of 5
Citadines Les Halles Paris
4 Rue Des Innocents, Paris, Paris

Reviews

8.4

Very good

Rating 10 - Excellent. 956 out of 2510 reviews" "
Rating 8 - Good. 1119 out of 2510 reviews" "
Rating 6 - Okay. 277 out of 2510 reviews" "
Rating 4 - Poor. 103 out of 2510 reviews" "
Rating 2 - Terrible. 55 out of 2510 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Kirsten

Travelled with family
Liked: Cleanliness, property conditions & facilities
Location is amazing if you want to take advantage of the Paris subway system. very easy, safe and walkable. In the middle of so many restaurants, we tried a different one for breakfast and dinner over 6 days and only had amazing experiences. The hotel was under renovation and that was not disclosed until I booked a non refundable reservation through Expedia - very disappointed in it. Would have booked it anyway, because the hotel is great, but misleading from Expedia.
Stayed 6 nights in Mar 2024
Response from Erza on 19 Mar 2024
Good morning Mrs,Thank you for your rate and for your comment.We hope to see you again after the renovation.

8/10 Good

Kathleen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was great. Room was very clean, spacious, staff were friendly and helpful. Metro access is right on the doorstep, close to tourist spots. Vibrant neighborhood -- which is great during the day, but can be fairly noisy at night from the street.
Stayed 6 nights in Mar 2024
Response from Anaël Residence Manager on 14 Mar 2024
Thank you Kathleen for sharing with us your positive feeling. We are fully aware that we are so lucky to welcome our guests to this amazing area and well-located property.We have Apartments facing the courtyard more quiet. We do hope to have a chance to welcome you back and propose this view. Your comments inspire us to continually provide and improve the level of service that residents have come to expect, sharing tips and good recommendations.

10/10 Excellent

Katie, Port Moody

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Anaël Residence Manager on 12 Mar 2024
Dear Katie,We appreciate you for your wonderful review! We are delighted to hear that you enjoyed your stay at our hotel.We look forward to welcoming you back again soon!

8/10 Good

Herman, Arlington

Stayed 23 nights in Jan 2024
Response from Erza on 11 Mar 2024
Thank you Sir, Mrs for your rate.We hope to see you again after the renovation finished.

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Extremely clean apartments with everything you could need. The concierge was lovely, and in a great location. Highly recommend.
Stayed 5 nights in Jan 2024
Response from Asiyat on 12 Jan 2024
Dear Kathy,Thank you very much for your feedback about your recent stay at Citadines Les Halles.We are happy to know that you have enjoyed your stay, the service and the accommodation. Your comments will be shared with the entire team of Citadines Les Halles.We are looking forward to welcoming you back at our residence.Best regards,AsiyatThe Front Office Team.

4/10 Poor

Lorraine, Whitestone

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This hotel was awful, in major need of a complete upgrade. Room small and stuffy, furniture warm and old. Bathroom dingy. Far better hotels in the area, give this one a miss
Stayed 4 nights in Oct 2023
Response from Asiyat on 10 Jan 2024
Dear Lorraine,Thank you for your feedback.We are sorry to hear that you haven't enjoyed your stay at Citadines Les Halles.We would like to inform you that the renovation works will be over for May 2024. We will be more than happy to welcome you back in our fullr renovated residence.Best regards,AsiyatThe Front Office Team.

10/10 Excellent

Samuel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing staff!
Stayed 4 nights in Dec 2023
Response from Alessia - Assistant Front Office Manager on 6 Jan 2024
Dear Mr SamuelThank you for taking the time to share your stay experience at Citadines Les Halles.Thank you very much for you compliment. Your heartfelt words and special mention of our staff inspire us to continually provide and improve the level of service that residents have come to expect.Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again at any of our serviced residences.Yours sincerely

8/10 Good

Jonathan, Seattle

Travelled with partner
A hotel currently under renovation, with a wonderful front desk host and some room to grow everywhere else.
Stayed 1 night in Dec 2023
Response from Asiyat on 23 Dec 2023
Dear Jonathan,We appreciate your positive feedback about your recent stay at Citadines Les Halles. We will share it with the entire team.We are looking forward to welcome you back in our residence.Best regards,AsiyatThe Front Office Team.

6/10 Okay

Francesco

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Buyer beware. The photos on Expedia are the renovated rooms. The majority of the floors are under construction and are not this. I was informed after I paid about this.
Stayed 2 nights in Dec 2023
Response from Asiyat on 10 Dec 2023
Dear Francesco,Thank you very much for your feedback about your stay at Citadines Les Halles.Regarding the pictures on the website of Expedia, there are photos of both types of rooms, renovated and non-renovated ones. We are sorry if it wasn't shown crearly. It's important for us to inform guests about the renovation going on in the residence. That's why you can find the information about the renovation in the article Conditions before the step of confirmation of the reservation. More than this, our guests receive the automatic message about the renovation after the confirmation of the reservation. We are sorry to know that despite of the notifications you were not informed in advance.We hope you would like to come back in 2024 and discover our completely renovated residence.Best regards,Asiyat - Front Office Team

2/10 Terrible

Trevor

Stayed 1 night in Dec 2023
Response from Asiyat on 23 Dec 2023
Dear Trevor,Thank you for your feedback about your stay at Citadines Les Halles.We are sorry to know that your stay wasn't enjoable for you.We hope to have a pleasure to welcome you back in our fully renovated residence in 2024 and to have a chance to serve you better.Our team wishes you Merry Christmas and Happy New Year!Best regards,AsiyatThe Front Office Team.

10/10 Excellent

Joseph N.

Stayed 3 nights in Nov 2023
Response from Erza on 3 Dec 2023
Good morning Sir,Thank you for your rating and we hope to see you again.

6/10 Okay

Yanilsa

Travelled with family
Disliked: Amenities
If you can stay anywhere else, I would. The staff is nice, the location is great as is walkable and next to the metro, but I would not stay here again. They don't do daily cleaning, only once a week but they have a room where you can get towels and toilet paper etc. There was some construction which they advised about after I booked and also when I did the check in. However, they gave us a room where the water was either super hot or super cold so it was very uncomfortable and they just said it was full and nothing they could do, did not even apologize (I understand a lot of people complain before checking but the receptionist was telling us how to use the shower... we know, it just did not work and it was hell to shower in burning hot or freezing cold during our 4 day stay). They did not send anyone about this but the heater was not working and they sent someone and he gave us a portable heater. That's just not the experience you want at a hotel, to go in and have to call and complaint about a bunch of things. Everything should be working or do not give that room to anybody! The noise from the construction was not too bad but the appearance and dust from construction in the elevator and other areas was not great. At check in they said we could request a late check out, and then the day of check out they asked us if we could leave earlier because the power was going out for 2 hrs. The gym is super small but it's ok. Overall just not worth it. Just spend your $ elsewhere.
Stayed 3 nights in Nov 2023
Response from Alessia – Assistant Front Office Manager on 30 Nov 2023
Dear Mrs Garcia,Thank you for taking the time to provide us with your feedback.I am truly sorry to hear about your unpleasant experience. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen our key objective. I therefore wish to extend to you my sincere apologies.We really appreciate your comment, thank you for the compliments about our location and our staff. Unfortunately, there is no way of recreating the past or reversing the unpleasant incident you experienced. However, I can assure you that we value your feedback that has been utilized to improve our service and communication.We hope to be able to welcome you again at the end of our renovation works and have another opportunity to serve you better. Please feel free to contact us directly to our email address leshalles@citadines.com and I will personally take care of your stay.Yours sincerely,

10/10 Excellent

Caroline

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Perfect central stay in Paris. Right next to Chatelet Les Halles train station and Westfield. Lovely staff and free coffee in lobby.
Stayed 8 nights in Sep 2023
Response from Erza on 3 Dec 2023
Good morning Mrs,Thank you for your feedback and your rating.We hope to see you again.

6/10 Okay

Danielle

Travelled with group
Disliked: Amenities, property conditions & facilities
The property was under construction, which we were forewarned. However, in addition to the constant presence and noise of the workers, they left only one elevator for the guests. The room was not clean. The hairdryer and kettle were broken and not ever replaced despite my saying so. The area, however is ideal
Stayed 9 nights in Nov 2023
Response from Erza on 18 Nov 2023
Dear Mrs Danielle, Thank you for your feedback on your stay at Citadines Les Halles. We are sorry to hear that we did not meet your expectations. Work is underway in the residence to improve the quality of our product. We invite you to come back once the work is completed in order to serve you better. We remain at your disposal. Sincerely

8/10 Good

Stephane

Pleasant and good location to get around in busy Paris ...
Stayed 4 nights in Nov 2023
Response from Erza on 18 Nov 2023
Thank you for feedback and your rating.We hope to see you again.

10/10 Excellent

William, Dieppe

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very close to metro
Stayed 6 nights in Sep 2023
Response from Erza on 20 Sept 2023
Thank you for your rating.We would be happy to see you again in our residence.

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, room comfort
Stayed 5 nights in Sep 2023
Response from Erza on 14 Sept 2023
Thank you for your rating.We hope to see you again in Citadines.Best regards,

8/10 Good

Fardad Fereshteh

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The location of the hotel is very convenience for visiting and accessing most of the sites in Paris. Lots of options for eating and using public transportations. A bit noisy outsides at nights even pass midnights. Lots of homeless people around the area and it seems they start making noise at nights. Since the weather was really hot and the AC wasn't working in the room we had to keep the windows open and that is where the noise from outside become more annoying ... however overall we enjoyed our stay in Paris and hotel front desk employees were very helpful and friendly.
Stayed 5 nights in Sep 2023
Response from Erza on 14 Sept 2023
Thank you for your rating.We are really sorry for the air conditioning.We hope to see you again and this time with the air conditioning.

6/10 Okay

La Shawn

Travelled with family
Liked: Amenities
The apartment hotel is very well located for transportation and shopping; it's also very close to tourist points of interest. It's not on a main street though so you won't see it from a car. As a side note, the bricked pedestrian walks have a slight upslope from the streets where cars can drop you off to the hotel doors. The women staff and maintenence man were all very kind and helpful. There are a few things i personally didn't like that I'll note: Though kitchenette was very useful for our 10 day stay, the microwave was a little confusing to start; there is only a mini fridge; when using water in the shower or bathroom sink, the kitchenette sink would gurgle loudly. The tiny toilet is separate from the shower and sink. The shower is pretty high to climb into but that appears to be a standard European thing. There was some mildew in the shower as well that a proper cleaning could fix. The couch bed is pretty noisy and uncomfortable, barely any cushioning. The main bed is pressed to the wall on one side so that's annoying to climb out of when you're sharing the room. The room also felt oddly humid if the air conditioning wasn't up high, which made the room very cold. Some things i really did not like were some micro aggressions from the male front desk staff: not providing blankets when asked, resisting loaning out a wheelchair that the hotel had on-hand, and completely ignoring my presence as i stand in front of them(lack of reply to my greeting or question).
Stayed 9 nights in Aug 2023
Response from Alessia - Assistant Front Office Manager on 6 Sept 2023
Dear Mrs Ma Shawn,Thank you for taking the time to provide us with your feedback.We appreciate your compliments about the room and our team. Your kind words inspire us to continually provide and improve the level of service that residents have come to expect.Unfortunately, there is no way of recreating the past or reversing the unpleasant incident you experienced.However, I can assure you that we value your feedback and your it has been utilized to improve our service and communication.Once again, please accept our apologies and do not hesitate to let me know if I can be of any assistance to you anytime.Yours sincerely,

2/10 Terrible

Michela

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
property is very old in poor conditions and under renovation. At my check in they told me that the workers supposed to start at 9:00am but at 7:30am we were brutally waked up by the noise. It was impossible to sleep. Our room was facing the main street were the workers were troving debris from inside the hotel to a truck. Really bad experience considering that we were on vacation
Stayed 3 nights in Jul 2023
Response from Asiyat on 18 Aug 2023
Dear Michela,First of all, we appreciate you took time to share your feedback that's very important for us.We are very sorry to know that you were disturbed by the renovation noise out of the working hours. We will remind to the company in charge about the schedule and working hours to avoid such issues.We apologize that we were unable to make you feel more at home and comfortable. We hope that you would reconsider staying with us again, giving us another opportunity to serve you better in our renovated residence.We stay at your disposal.Best regards,AsiyatThe Front Office team.

10/10 Excellent

Erika

Stayed 5 nights in Jul 2023
Response from Alessia - Assistant Front Office Manager on 12 Aug 2023
Dear ErikaThank you very much for you feedback. We hope to see you soon in our residence!

2/10 Terrible

Ed

Travelled with family
Disliked: Amenities, property conditions & facilities
Property is very dated and currently under renovation… expect to hear hammering and saws at 9am… Expedia doesn’t show this clearly … it’s in tiny letters half way through booking screen instead of big letters! Staff is very nice Clovis in particular , I left after first day.
Stayed 7 nights in Jul 2023
Response from Alessia - Assistant Front Office Manager on 8 Aug 2023
Dear Fortich,It was a great pleasure having you stay at Citadines Les Halles. Thank you for sharing your feedback about your stay experience with us.We are sorry to hear about your disappointment with our renovation works and that we could not make your stay more comfortable. I would like to kindly clarify that on all the booking platforms we warn customers regarding our renovation works under the section "important information".As we inform our customers during check in time, the workers are allowed to start at 9 AM and end at 6PM.In despite of that, we refunded Expedia the 6 nights you didn’t use. As we already told you at you check out time, we did not apply the sanctions in case of early check out. Please let us know if you have any problem with the refund process.From all of us at Citadines Les Halles, we look forward to welcoming you again after our renovation works!Yours sincerely,

2/10 Terrible

Priya

Travelled with family
The rooms and bathroom was not clean. They had construction going on 5,6 floor. Elevator was either not working or being used by workers. So had to use stairs. We did double bed room- we got 2 twins joined which were uncomfortable. There was noise coming from streets morning and evening.
Stayed 2 nights in Jul 2023
Response from Alessia - Assistant Front Office Manager on 3 Aug 2023
Dear Mr,Thank you for taking the time to provide us with your feedback.We are sorry to hear about your disappointment with Citadines Les Halles Paris and that we could not make your stay more comfortable. Your feedback is important to us as it helps us to make improvements to enhance our guests’ overall stay experience at our property. We would like to kindly clarify that unfortunately we can not guarantee a double bed.Concerning the housekeeping and the guest service , I would like to assure you that I have personally addressed this issue with the staff concerned and will ensure that they receive the necessary guidance to perform a much better role moving forward to avoid a recurrence of this incident.Unfortunately, there is no way of recreating the past or reversing the unpleasant incident you experienced. However, I can assure you that we value your feedback, and your feedback has been utilized to improve our service and communication.We hope to be able to welcome you again and have another opportunity to serve you better.Your sincerely,

8/10 Good

Shelah, Salt Lake City

Travelled with family
Disliked: Property conditions & facilities
The hotel is extremely centrally located. It's in an area with lots of restaurants and all of the tourist sites are within close walking distance. Many of the rooms open onto a square with tons of cafes, and the music plays all night long. The hotel is also in the process of being renovated, and it needs it. The bathrooms are small and the rooms finishings are very worn and dated. I like the Citadines chain, and the staff here is very nice and helpful, but it's important to know that you are paying a premium price for the location and it could be very noisy at night.
Stayed 2 nights in Jul 2023
Response from Alessia – Assistant Front Office Manager on 31 Jul 2023
Dear Shelah,It was a great pleasure having you stay at Citadines Les Halles. Thank you for sharing your feedback about your stay experience with us.Thank you very much for you compliment. From all of us at Citadines Les Halles, we look forward to welcoming you again after our renovation works! Yours sincerely

8/10 Good

Jodi

Travelled with family and small children, Travelled with group
Liked: Cleanliness
Good location
Stayed 2 nights in Jul 2023
Response from Alessia - Assistant Front Office Manager on 31 Jul 2023
Dear Jodi,Thank you for taking the time to share your stay experience at Citadines Les Halles.I would like to take the opportunity to thank you for selecting us as your preferred accommodation choice for your vacation. We are happy to have met your expectations and endeavor to continually delight our residents whenever they stay with us.Thank you for your valued patronage. From all of us at Citadines Les Halles, we look forward to welcoming you again at any one of our serviced residences.Yours sincerely

8/10 Good

Christeen

Good location apartment a bit old need some work. Overall good.
Stayed 6 nights in Jul 2023
Response from Anaël on 25 Jul 2023
ChristeenWe were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service

10/10 Excellent

Betzaida

Stayed 6 nights in Mar 2023
Response from Alessia - Assistant Front Office Manager on 12 Aug 2023
Dear Betzaida,Thank you ! Receiving such feedback from residents like yourself inspire us to continually improve our service delivery. We hope to see you soon in Citadines Les Halles!

10/10 Excellent

Sylvia

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The customer service was excellent. Area was in prime location to metro, bakeries, shopping and restaurants. Our suite was perfect for a family of 4 (2 kids). The hotel is older but currently getting some upgrades ( did not impact our stay there at all). Highly recommend and will return here in future!
Stayed 6 nights in Jul 2023
Response from Anaël on 25 Jul 2023
Dear Sylvia,We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service

10/10 Excellent

Teryl

Travelled with group
Very helpful and friendly front desk staff
Stayed 2 nights in Jul 2023
Response from Asiyat on 8 Jul 2023
Dear Teryl,Thank you for choosing Citadines Les Halles as your accommodation during your holiday in Paris. It is always encouraging for us to learn that our valuable residents are satisfied with our service. We hope that we will have the pleasure of welcoming you again in the near future.Best regards,AsiyatThe Front Office Team.

10/10 Excellent

Susan

Liked: Cleanliness, amenities, property conditions & facilities
We really enjoyed the apartment style accommodations. Coffe in the morning was great.
Stayed 5 nights in Jun 2023
Response from Asiyat on 8 Jul 2023
Dear Susan,Thank you for your compliments about our serviced residence during your recent stay. We are happy to hear that you have enjoyed our facilities and service. We hope you will stay with us again.Best regards,AsiyatThe Front Office Team.

6/10 Okay

MARK

Travelled with partner
Disliked: Amenities, property conditions & facilities
I will never choose citadines again , no servicing of rooms for this price is ridiculous, I don’t carry a mop and vacuum cleaner , the Property was also run down , it is a shame as the staff were excellent, polite , helpful, great English couldn’t ask for better
Stayed 3 nights in Jun 2023
Response from Asiyat on 8 Jul 2023
Dear Mark,Thank you very much for taking time to share your feedback about your stay in Citadines Les Halles.We will share your compliments to our staff with the entire team. We would like to take this opportunity to explain the concept of our Citadines brand, as well.Citadines Apart’hotels offer cleverly configured spaces and a flexible services menu to allow our residents to customize their stay experience. In an Apart’hotel, residents get to enjoy the comfort of living in an apartment with an efficient use of space while enjoying the convenience of a hotel. Although some standard services are already included to the room rate, residents can choose other optional services, chargeable at nominal rates, based on their schedules and lifestyle preferences. Housekeeping is one of these additional services that we offer.We are sorry that you hadn't been informed about our concept at the moment of the reservation.We stay at your disposal for any further questions.Best regards,AsiyatThe Front Office Team.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Absolutely perfect 6 night stay!
Absolutely perfect in every way! Great location, super clean and friendly staff. Close to everything and metro is super conveniently located steps away! Free coffee was a great bonus and there is a convenience store next door. We will definitely return!
Stayed 7 nights in Jun 2023
Response from Gabriella on 20 Jun 2023
Dear Guest,Thank you for your stay in Citadines les Halles Paris. We appreciate you taking the time to review our property. It's always encouraging to hear our residence was appreciated! We are going to renovate the entire hotel and your feedback above will really help us better our product to satisfy you and all our clients. Looking forward to welcoming you again !

10/10 Excellent

Manuel

Stayed 4 nights in Jun 2023
Response from Anaël on 25 Jul 2023
Manuel,Thank you for your positive feedback

6/10 Okay

Mantosh

Air con didn’t work one whole night and there were power outages, which was disappointing.
Stayed 4 nights in Jun 2023
Response from Gabriella on 20 Jun 2023
Dear Mr./Mrs. Mantosh, Thank you for your stay in Citadines les Halles Paris. We appreciate you taking the time to review our property. Regarding the air conditioning it was a temporary technical problem. We tried our best to notify our clients about the inconvenience and we will do better next time by putting another procedure to ensure our clients do not have to face the same inconvenience. Looking forward to welcoming you again!

10/10 Excellent

Purnima

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very prime location with ease of access to transportation , shopping and dining options. Property was clean and just as mentioned in pictures
Stayed 6 nights in Jun 2023
Response from Anaël on 25 Jul 2023
Purnina,Your compliments inspire us to continually provide and improve the level of service that residents have come to expect.Thank you !

10/10 Excellent

Lenny Kuan Fung

Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Excellent service and very accommodating staff. Room as described and excellent location. My first choice next time at Paris.
Stayed 7 nights in Jun 2023
Response from Asiyat on 8 Jul 2023
Dear Lenny Kuan Fung,Thank you for choosing Citadines Les Halles as your accommodation during your holiday in Paris. It is always encouraging for us to learn that our valuable residents are satisfied with our service. We hope that we will have the pleasure of welcoming you again in the near future.Best regards,AsiyatThe Front Desk.

4/10 Poor

Joseph

Travelled with family
Disliked: Cleanliness
Very convenient location close to metro. Overall property was ok but service was not good. Room was good size but wasn’t cleaned as well as it should have been. Service was bad. Asked for extra shampoo, wasn’t given. The safety deposit box in the room didn’t work, we reported it and yet was not fixed during our stay of 4 nights. The room was not cleaned during our stay, I had to get extra towels from a designated storage room. Not great.
Stayed 4 nights in Jun 2023
Response from Asiyat on 8 Jul 2023
Dear Joseph,Thank you for your feedback.We read with much concern about the unpleasant experience you encountered during your previous stay with us.We are sorry you weren't informed at the moment of reservation that as serviced residence, we do not provide the daily cleaning.Please, be advised that your feedback will be shared with the entire team and managers.Once again, we apologize that we were unable to make you feel more at home and comfortable. We would have loved to be able to address your concerns while you were here and had the chance to make your stay more pleasant. We hope that you would reconsider staying with us again, giving us another opportunity to serve you better.We stay at your disposal.Best regards,AsiyatThe Front Office Team.

2/10 Terrible

Paul

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in May 2023
Response from Anaël on 25 Jul 2023
Paul,We are sorry if we had failed to meet your expectations during your recent stay with us. We hope to be able to welcome you again and have another opportunity to serve you better

8/10 Good

Kathleen

Liked: Cleanliness, property conditions & facilities
Excellent location. Nice lounge area near Reception with coffee & tea making facilities. Reception staff not very helpful mostly and had poor English - although Hinda was very helpful. Housekeeping not so good - had to ask for more shower gel three times/days and phone in room not working despite multiple requests to be fixed.
Stayed 6 nights in May 2023

8/10 Good

Jinhui, Singapore

Liked: Cleanliness, property conditions & facilities
Good place to stay if visit Paris as the train station is just beside it. there is also shopping mall at the train station.
Stayed 4 nights in May 2023

10/10 Excellent

Xue Yan Christine

Travelled with family
Good for families stay.
Full kitchen equipment for use, although I didnt manage to use any of them for cooking. Pleasant self service stay, as I dont typically need room cleaning and love the fact that you can help yourself to necessities not having to trouble people.
Stayed 3 nights in May 2023

8/10 Good

Ugur, miami

Stayed 5 nights in Apr 2023

10/10 Excellent

Rixer

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, in the middle of everything
Stayed 4 nights in Apr 2023
Response from Jeanne on 6 May 2023
Dear guest,Thank you for your stay at Citadines Les Halles and thank you for taking the time to leave this comment.Your compliments encourage us to continuously improve the level of service that residents have come to expect. We thank you for making our establishment one of your preferred accommodations and would be delighted to welcome you back to one of our hotel residences. Yours sincerely,

6/10 Okay

susan

Travelled with group
Disliked: Cleanliness, room comfort
Very disappointed poor value for price
old dark dingy room - bathroom outdated terrible lighting - towels paper thin - minimum hot water / rooms had poor temperature control had to sleep with balcony door open - which made it very noisy Overall old feeling and not kept up -
Stayed 4 nights in Apr 2023
Response from Jeanne on 6 May 2023
Dear guest,Thank you for your stay at Citadines Les Halles and thank you for taking the time to leave this comment.We take note of all your remarks concerning the condition of our accommodation. I am pleased to inform you that the residence will very soon undergo a total renovation.We hope to have the pleasure of welcoming you to test the new product and get your feedback.Yours sincerely,

10/10 Excellent

Davide

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023

10/10 Excellent

Juan Gabriel, Burbank

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was our third stay at Citadines. The neighborhood is well peopled and safe. There is a small market/convenience store next door. At night a room key card is needed to enter the hotel. The room was larger than usual for a hotel room in Paris. Everything worked well. The hot water was hot and did not run out. The bed was comfortable and our room’s balcony overlooked a small plaza. We stayed in the lowest price room. The staff spoke perfect English and was very polite and helpful. The lobby and common areas were clean.
Stayed 4 nights in Apr 2023
Response from Jeanne on 1 May 2023
Hello,We would like to thank you for your stay at Les Halles and we would like to thank you even more for taking the time to leave this comment.We take note of all your remarks concerning the condition of our accommodation. I am pleased to inform you that the residence will very soon undergo a total renovation and that the decoration will be completely changed.We hope to have the pleasure of welcoming you to test the new product and get your feedback.

10/10 Excellent

RICK EUGENE

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Perfect for a long stay. Les Halles area is a chance to immerse oneself in French culture. Great restaurants. Convenient mini mart next door.
Response from Jeanne on 6 May 2023
Dear Mr Simpson,Thank you for your stay at Citadines Les Halles and thank you for taking the time to leave this comment.Your compliments encourage us to continuously improve the level of service that residents have come to expect. We thank you for making our establishment one of your preferred accommodations and would be delighted to welcome you back to one of our hotel residences. Yours sincerely,

6/10 Okay

Edith

Liked: Amenities
Disliked: Cleanliness
The location of the hotel is very good. You can walk to different places. But the room was not what was expected for the price. It’s old and it was a little bit dirty (hair in the shower and the floor was dirty). There was a constant noise in the room and is was hard to sleep with it. I would not go back.
Stayed 2 nights in Apr 2023
Response from Gabriella on 20 Apr 2023
Dear Mr./Mrs. Edith Rondeau, Thank you for your stay in Citadines les Halles Paris. We appreciate you taking the time to review our property. We are sorry you were disappointed by the cleaning services.We are glad to let you know that we are going to renovate the entire hotel. Lastly, we are very apologetic about the experience you have had, we remain available if you would like to visit us after the renovation for a better experience. Best regards,

10/10 Excellent

Hugo, Santa Barbara

Stayed 8 nights in Mar 2023
Response from Jeanne on 6 May 2023
Dear Mr Hines,Thank you for your stay at Citadines Les Halles and thank you for taking the time to leave this comment.Your compliments encourage us to continuously improve the level of service that residents have come to expect. We thank you for making our establishment one of your preferred accommodations and would be delighted to welcome you back to one of our hotel residences. Yours sincerely,

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Friendly and helpful concierge; amazing location: felt like home; good set up for laundry
Stayed 5 nights in Apr 2023
Response from Jeanne on 6 May 2023
Dear Mr Torrisi,Thank you for your stay at Citadines Les Halles and thank you for taking the time to leave this comment.Your compliments encourage us to continuously improve the level of service that residents have come to expect. We thank you for making our establishment one of your preferred accommodations and would be delighted to welcome you back to one of our hotel residences. Yours sincerely,