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Reviews of Mercure Paris Notre Dame Saint Germain des Prés

4 out of 5
Mercure Paris Notre Dame Saint Germain des Prés
20 Rue Du Sommerard, Paris, Paris

Reviews

8.4

Very good

Rating 10 - Excellent. 333 out of 1000 reviews" "
Rating 8 - Good. 500 out of 1000 reviews" "
Rating 6 - Okay. 126 out of 1000 reviews" "
Rating 4 - Poor. 27 out of 1000 reviews" "
Rating 2 - Terrible. 14 out of 1000 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful. Clean, really appreciated the in-room refrigerator, coffee and tea service. Extremely convenient to major sites, the batobus, metro and train stations. We were able to take the train to and from airport directly without switching lines. Great restaurants and eats nearby.
Stayed 4 nights in Mar 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Nice. Small rooms but liked property.
Stayed 3 nights in Jan 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mercure Notre Dame Saint Germain Des Prés on 1 Jan 2024
Chère Mme De Sutter,Nous vous remercions d'avoir pris le temps de nous faire part de vos commentaires sur votre séjour à l'Hôtel Mercure Paris Notre-Dame Saint-Germain-des-Prés.Nous sommes heureux d'apprendre que votre expérience a été globalement positive. À l'Hôtel Mercure, nous nous efforçons de fournir le meilleur service à la clientèle et de nous assurer que tous nos clients passent un séjour agréable et confortable.Dans l'espoir de vous accueillir à nouveau à l’Hôtel Mercure Paris Notre-Dame Saint-Germain-des-Prés. Cordialement,Le Service Relation Clients

8/10 Good

Nicoleta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area and friendly staff. Breakfast was great, walkable distance to subway station, a lot of restaurants around. For sure will be back.
Stayed 3 nights in Oct 2023

8/10 Good

Anselm

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good, except that the rooms are very tiny
Stayed 3 nights in Jul 2023

10/10 Excellent

Sami

Stayed 7 nights in Jul 2023

10/10 Excellent

rachel

Stayed 2 nights in Jun 2023

4/10 Poor

Robert

Liked: Cleanliness
Disliked: Staff & service
Unattended hotel. Nobody in the front desk in the evening and morning. Room so small that if you open the bathroom door you can’t exit the tiny room.
Stayed 1 night in Jun 2023
Response from Mercure Notre Dame Saint Germain Des Prés on 21 Jun 2023
Dear Mr Robert,Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Notre-Dame Saint-Germain-des-Prés. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies.Could you please give us more details about your reservation as we only can see your name on the comment and not your check-in / check-out dates and your last name ? It's very important for us to know more about the unattended reception desk in order to do the necessary to avoid this incident again.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.Sincerely,Mohamed Ben HamoudaFront Office Manager

10/10 Excellent

Martha

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful place to stay and enjoy Paris… I will come back
Stayed 1 night in Feb 2023
Response from Guest Relations Department. on 10 Mar 2023
Dear Martha,We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Notre-Dame Saint-Germain-des-Prés. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

6/10 Okay

Giedre

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Very convenient location. However, the double twin room itself was tiny, stuffy, very dated, and basic.

6/10 Okay

Megan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Overall a very nice hotel. Staff was wonderful. Room was small but but I knew that ahead of time. Good value.
Stayed 2 nights in Aug 2022

10/10 Excellent

Sylvie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Perfect Spot
This is an amazing hotel: the bedrooms are great, the staff is super pro and super friendly, the location is probably one of the best in Paris. I highly recommend it to anyone staying in Paris for tourism or business!
Hotel street (looking from the West side)
Hotel street (looking from the East side)
View from the bedroom (Notre Dame in the background)
Restaurants close to the hotel (don't miss the couscous with a Boulaouane wine)
Stayed 8 nights in May 2022
Response from Walid on 26 Jun 2022
Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Notre-Dame Saint-Germain-des-Prés. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Department.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2022

10/10 Excellent

Cynthia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfecty charming hotel
This hotel is charming and is situated in a wonderful location! The staff was very friendly and helpful. While the rooms are quite tiny, they were clean, the beds were very comfortable and the bathroom was quite spacious. It is close to many wonderful cafe's, the Metro and the Cathedral of Notre Dame. It was a perfect place for us!
Stayed 3 nights in Oct 2021

8/10 Good

Annmarie

Liked: Cleanliness, staff & service
Great location, tiny room
This is my second stay at the hotel and I love the location. Close to RER, Metro and short walk to Notre Dame. This was, however, one of the smallest hotel rooms I have ever been in. There was just about room to get around the bed and little room for my suitcase. I can’t see two people staying in this room. WiFi was tricky for me to connect to but was free.
Stayed 6 nights in Aug 2021
Response from Jerome on 9 Sept 2021
Dear Annmarie, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Notre-Dame Saint-Germain-des-Prés. We are sorry that your room did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer and your feedback will help us this way. We hope you will give us the opportunity to better serve you in the near future. Best regards,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small rooms but helpful staff, great location, and an even better price.
Stayed 7 nights in Jul 2021
Response from Jerome on 27 Jul 2021
Good afternoon, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Notre-Dame Saint-Germain-des-Prés. It is a pleasure to read your feedback. Your comments will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Do not hesitate to come again for your next stay in Paris. Sincerely,

6/10 Okay

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Unfortunately there was no coffee machine in the room and the rooms we had were tiny. The area is close to Notre Dame, the Seine and Fontaine St Michel, so good location but we were waken up at 6 in the morning by people arguing very loudly and for a long time in the street. I will not return to this hotel, despite the staff being very nice.
Stayed 2 nights in Jul 2021

10/10 Excellent

celia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent choice in paris
the hotel is pretty, the staff is very nice, close to everything, and breakfast is delicious
Stayed 3 nights in Dec 2019

6/10 Okay

Jenny, California

Travelled with family
Liked: Cleanliness, amenities
Good location. Easy to go out to eat, shopping and to some interesting point. Bout the hotel room is small. The hall way is narrow. They don't have the currency exchange service. And at the day when we leaved, we ask them to call a taxies for us to the airport. They charged €7.
Stayed 1 night in Dec 2019

8/10 Good

SueRS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The is a boutique hotel. Pleasant and very very small rooms
Stayed 3 nights in Dec 2019

8/10 Good

Stephan

Stayed 1 night in Oct 2019

6/10 Okay

Daina

Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Not great
Great location very central. Very small rooms, hardly any space to manoeuvre. Tight space so it was hard to even enter the room. Lack of facilities - and the hotel was under renovation so construction everywhere. Breakfast was terrible and definitely not worth it. Staff did not even both to replenish items that were finished.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Stayed 4 nights in Sep 2019

10/10 Excellent

MH

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The room was perfect. Great size and the space is well used. Very efficient. I do not need anything larger.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location...neat metro and rer. Friendly staff who could speak excellent English. Shampoo and soap etc replenished each day tea making facilities in room. Very good value breakfast.
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very friendly and helpful.
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Close to restaurants, Metro and Notre-Dame.
Stayed 5 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
High quality of bathroom products. Body lotion however was missing
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2017

10/10 Excellent

Robert

Liked: Staff & service, property conditions & facilities, room comfort
Everything was good until the last morning when we saw a mouse run through the breakfast room.
Stayed 3 nights in May 2019

10/10 Excellent

Ciorstaidh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
Staff very helpful, lively but quiet area perfect location situated 50m from the metro. Perfect location for a trip to paris
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location, right next to Cluny museum. It was raining a lot while we were there and they loaned us an umbrella when we lost ours.
Stayed 4 nights in May 2019

10/10 Excellent

Mari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Merci Mercure!
The front desk staff are absolutely amazing! The moment you enter the hotel, they make your check-in easy and seamless! The location is perfect for getting around by metro.
Stayed 3 nights in Apr 2019

10/10 Excellent

Makiwo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2019

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

Terry, Chicago IL. USA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was wonderful. The desk clerks and breakfast person went out of their way to assist. Hotel was attractive and well maintained. We enjoyed our stay
Stayed 3 nights in Mar 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
The property was good and the staff were friendly. Great location. What the hotel failed to advise was that there were roadworks being carried out, from 8am, that were outside my room window. If I was aware of this I would not have booked this hotel.
Stayed 3 nights in Mar 2019
Response from Jeremy on 17 Mar 2019
Dear Sir, Thank you for taking the time to tell us about your experience at the Mercure Paris Notre Dame Saint Germain. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Regarding the inconveniences met during your stay with, the roadworks were conducted by the city of Paris and we were not informed about their schedule. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location was great. The breakfasts were amazing! And the staff was incredibly helpful our entire stay!
Stayed 5 nights in Feb 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service
Most Staff very helpful, in particular on reception. Hotel very clean and rooms attended to every day. Rooms very compact and there was a lack of shelves- kept a lot of our clothes in the suitcase. Breakfast room smelled damp. Hotel very central for sightseeing and lots of restaurants in the area.
Stayed 5 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2019

10/10 Excellent

John

Liked: Cleanliness, staff & service, room comfort
Excellent location near Sorbonne. Front desk was amazing !! Very helpful and friendly Rooms are small as typical in Europe for lower price motels
Stayed 3 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is close to St. Michel train station and upon checkin we were pleasantly surprised that the hotel room had recently been upgraded. A fantastic large tv and comfortable room overall. Note - It appears that the hotel is upgrading floor by floor so try to make sure you end up in one of the renovated rooms. Overall the staff were fantastic and the hotel is perfectly located, with a short walk to the latin quarter and major attractions.
Stayed 3 nights in Jan 2019

8/10 Good

Rob, Chiang Mai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location. Staff consistently helpful....in multiple languages! Rooms are not large. The space is used well. Nespresso machine in the room is welcome. Decent breakfast. Only downside - street noise. A room at the rear of the hotel might be a good idea.
Stayed 4 nights in Dec 2018
Response from Jérémy Fourgeot on 28 Dec 2018
Dear Rob, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Notre-Dame Saint-Germain-des-Prés. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a weekend
Good location with Cluny-Sorbonne metro within 100 metres. Short walk to Latin Quarter, Notre Dame and St Germain area. Rooms a little on the small side but well maintained and clean. Staff were all very pleasant and helpful.
Stayed 3 nights in Dec 2018
Response from Jérémy Fourgeot on 28 Dec 2018
Dear Christopher, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Notre-Dame Saint-Germain-des-Prés. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,