Reception

Reviews of Art Hotel Eiffel

3 out of 5
Art Hotel Eiffel
136 Boulevard De Grenelle, Paris, Paris

Reviews

8.4

Very good

Rating 10 - Excellent. 383 out of 1000 reviews" "
Rating 8 - Good. 444 out of 1000 reviews" "
Rating 6 - Okay. 122 out of 1000 reviews" "
Rating 4 - Poor. 24 out of 1000 reviews" "
Rating 2 - Terrible. 27 out of 1000 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Fatuma

Business traveller
Liked: Cleanliness, staff & service
The staff are friendly
Stayed 3 nights in Mar 2024

10/10 Excellent

Dildar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

4/10 Poor

Ardit

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
I didn't like nothing except the breakfast . The heating didn't work well. No dry hair. Room smell bad. Sorry but i didn't recommend room 16.
Stayed 2 nights in Dec 2023

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was traveling with little kids and leaving at 6 am for the airport. Even though breakfast was officially opening at 7, the receptionist invited us to grab a bite anyway. It helped - a lot, especially due to the timing of our travel. Thanks!
Stayed 2 nights in Nov 2023

8/10 Good

PEY-SHAN

Stayed 3 nights in Oct 2023

6/10 Okay

Que

Travelled with group
Liked: Cleanliness, staff & service
Great location 8 minutes walk to effeil tower. Plenty food option near the hotel. My issue is with the bathroom toilet. It's sit right next to the shower door so you have to squeeze in to sit and do your business very uncomfortable.
Stayed 2 nights in Sep 2023

10/10 Excellent

brian

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Better than most
Stayed 2 nights in Sep 2023

8/10 Good

Syed

Stayed 3 nights in Aug 2023

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming and kind manager and staff. Wonderful place to relax after a full day of sightseeing!
Stayed 2 nights in Aug 2023

10/10 Excellent

Namgyal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Early check in, luggage storage after checkout, and 15 mins walking distance from the Eiffel Tower. The room was great and the front desk staff was amazing! Plus, metro is right in front and a lot of restaurants and cafes nearby(5-10 mins by walking).
Stayed 1 night in Aug 2023

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean hotel with friendly and helpful staff - 15 min walk to the Eiffel Tower, beside a subway entrance and plenty of restaurant options. I would go again.
Stayed 2 nights in Aug 2023

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Nice little hotel in great spot
Stayed 1 night in Aug 2023

10/10 Excellent

Alejandro Reynaldo

Stayed 1 night in Jul 2023

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Boutique hotel with access to the metro and the multiple lines that serve the station La Motte Picquet which is about 50 yards from the hotel. Ideally located for access to Tour Eiffel and Arc Triomphe, dining and shopping.
Stayed 1 night in Jul 2023

10/10 Excellent

Conet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

8/10 Good

Olivia

Travelled with family
Liked: Cleanliness, staff & service
Pros: About a 10-minute walk to the Eiffel Towers. Tons of cafes nearby. The staff was kind and helpful. Cons: The air-conditioning went out twice during our four-night stay. The power went out once but it was fixed immediately. The room is extremely small for three people but if you're going to be out exploring the city then that doesn't really matter.
Stayed 4 nights in Jun 2023

8/10 Good

Elisa

Liked: Cleanliness
Stayed 1 night in Jun 2023

10/10 Excellent

Rishabh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 3 nights in Mar 2023
Response from Night receptionist Bubacarr on 28 Mar 2023
We are more than delighted for your satisfaction during your stay with us. We thank you for your kind compliment and making us proud with our services. Please do not hesitate to recommend us to your love ones.Wish you pleasant life with all your undertakings.

10/10 Excellent

Lorie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and the staff was so friendly and amazing! Made our stay very comfortable and enjoyable!
Stayed 7 nights in Mar 2023
Response from Night receptionist Bubacarr on 28 Mar 2023
We would like to take this opportunity and thank you from the bottom of our hearts. your genuine compliment means a lot for us. We are grateful to guests like your kind who made easier for us to carry out our duties with peace,love and respect. We would be glad to have you back again.

10/10 Excellent

Ben

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly staff and perfect location
Response from Sara on 16 Dec 2022
Bonjour Ben! Thank you for your great rating! Hoping to have the pleasure to welcome you guys again. Take care :) The Art Hotel Eiffel Team.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022
Response from Laëtitia (Reception Team). on 5 Dec 2022
Thank you for the great score given following your stay at the Art Hotel Eiffel !We all remain at your disposal for further information.Kind regards, The Art Hotel Eiffel Team members.

10/10 Excellent

Leanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Th staff always went above and beyond to make sure myself and my family were happy and always offer assistance when ever we needed it. They easily show be a 5 star Hotel in our opinion. We will definitely stary there again when we travel to Paris again. Thank you for everything! Leanne, Bob, and Bobby!
Stayed 2 nights in Oct 2022
Response from (Réception Team) on 5 Dec 2022
Dear Leanne, Bob and Bobby, We are all very grateful for your kind words towards the staff ! We are glad to read that we could help while you were staying around, and it will definately be our pleasure to have you back :)We wish you all the best and we remain at your disposal for any further information.Kindest regards from all of us.The Art Hotel Eiffel Team members

10/10 Excellent

Margaret

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff! Great location. Room was clean and comfortable.
Stayed 3 nights in Sep 2022

8/10 Good

Julie

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Hotel is in a good area, super easy walk to the Eiffel Tower. There are also a lot of food options nearby. The staff helped us a lot and were nice. The rooms were a bit small especially the bathroom, but clean. The hallways were pretty dirty. Stained carpets and a weird smell. Other than that I would recommend this hotel for travelers.
Stayed 2 nights in Sep 2022

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Great location, but just ok.
Hotel staff were very helpful and friendly 10/10, but had several issues overall. Pros - Great staff, extremely nice and helpful - Location is excellent. Literally across the street from metro, close to Eiffel tower, and lots of restaurants and a grocery store nearby. - Room was clean, bed was comfy. Cons - Internet did not work. I even got staff's internet access info from front desk and it was still nearly unusable. Luckily I was only there 2 days, but the lack of reliable (or any, really) internet was a big con. By end of our stay we couldn't access internet at all on either access point. - Maybe just unlucky, but our room appeared to be designed for people with mobility disabilities and had only a curtain around the shower head with a shower seat. No matter what water got everywhere since curtain only went down to a person's ankles and shower floor was flush with rest of bathroom.
Stayed 2 nights in Sep 2022

6/10 Okay

Wendy

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
location is great. checkin receptionist is not very friendly. very bad wifi
Stayed 2 nights in Sep 2022

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful front desk staff! Perfect location within walking distance of all major city landmarks. Highly recommend!
Stayed 1 night in Aug 2022
Response from Laëtitia (Reception Team). on 8 Sept 2022
Dear Daniel, Thank you so mucho for your kind feedback and for the recommendation. We really appreciate it, and we are glad to know you had a pleasant stay with us.It will definately be our pleasure to welcome you back at the Art Hotel Eiffel.Kind regards, The Art Hotel Eiffel Team(Laëtitia).

8/10 Good

Tomoko

Travelled with family
Liked: Cleanliness, staff & service
They cleaned up the room every day. Very simple room but very comfortable.
Stayed 4 nights in Aug 2022
Response from Laëtitia (Reception Team). on 30 Aug 2022
Dear Mrs. T,We are pleased to read that overall you had a nice stay and that you appreciated the cleanliness and confort of our hotel; and we really appreciate that you took some of your time to mention it.We hope to have the pleasure to welcome you back at the Art Hotel Eiffel whenever you are back in Paris.Until then take good care.Kind regards from the Art Hotel Eiffel Team members.

8/10 Good

Teri

Stayed 8 nights in Aug 2022

6/10 Okay

Upender

Travelled with family
Liked: Staff & service
Very close to Metro station. Just 20 mins walk to Eiffel tower. Great customer service. 5 stars for that. But the room and bathroom were very small. We paid $350 for 2 nights. Were expecting little bigger rooms and better shower. Might stay again if better rooms are available.
Stayed 2 nights in Jul 2022
Response from Laëtitia (Reception Team). on 30 Aug 2022
Dear customer,We would like to thank you for taking the time to share a feedback following your stay at the Art Hotel Eiffel.We are sorry to read that you were not fully satisfied, unfortunately all our triple are the same, so if you would like to have more space we recommend you to look for a double and a single room if it is an option for you. In the meantime and on the behalf of the all team, a huge thank you for your very kind words towards the satff and service provided. We appreciate that you took the time to mention it.We hope that will have the pleasure to welcome you again at the Art Hotel Eiffel.Until then take good care, Kind regards,The Art Hotel Eiffel Team members

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022
Response from Laëtitia (Reception Team). on 24 May 2022
Dear William, Thank you for your great rating, we appreciate it. We hope to have the pleasure to welcome you again ! Until then, take care. Kindest regards, The Art Hotel Eiffel Team.

10/10 Excellent

Kristen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff extremely helpful and friendly, and speak English well. Rooms are a decent size. Great location - lots of restaurants and cafes in walking distance; pharmacy right down the street that provides quick covid tests; Metro station very closeby; Eiffel Tower in walking distance. I would definitely stay here again.
Stayed 1 night in Mar 2022
Response from (Réception Team) on 8 Mar 2022
Dear Kristen, We would like to thank you for taking the time to provide a feedback following your stay at the Art Hotel Eiffel. We are all very pleased to read your remarks, and to know that you enjoyed your stay ! It will definately be our pleasure to welcome you back, so please feel free anytim ! Until then, we all remain at your disposal. Take care and kind regards, The Art Hotel Eiffel Team members. (Laëtitia)

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will stay here again
My stay at the Art Hotel was amazing. It was the best feeling in the world to be able to look out the window and see the Eiffel Tower (it was a ten minute walk away) the staff was very nice but I must say Leticia who work the front desk was absolutely wonderful she is a wealth of knowledge and went above and beyond to ensure my vacation was fun exciting and memorable. Sow was so very helpful. They both made my solo visit to Paris and stay at the Art hotel a fantastic experience I will cherish for ever.
Stayed 6 nights in Dec 2021
Response from Laetitia (Reception Team) on 6 Jan 2022
Dear Beth, We are very pleased to read your feedback ! For us it is so nice to read that you enjoyed your time in Paris and to know that we participate even just a little bit to those nice memories you are taking back home :) It was a pleasure to meet you, you are a lovely human being and Sow & I take the opportunity to wish you all the best for this upcoming 2022 and for the years coming ! We really hope to have the pleasure to welcome you again ; until then take really good care of you. Kindest regards from all of us to you. Laetitia, Sow & The Art Hotel Eiffel Team members.

10/10 Excellent

MISS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Laëtitia (Reception Team). on 21 Oct 2021
Dear Miss, We are pleased to see that the Hotel was up to your expectation :) A huge thank you for your kind feedback! Warm regards from all of us at the Art Hotel Eiffel

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2021
Response from Reception (Laëtitia) on 5 Oct 2021
Dear Peter, Thank you for taking the time to provide an appreciation about your stay at the Art Hotel Eiffel. We understand you had a nice time, and that is the most important to us ! Until we meet aagain, take good care. Kind regards from all of us. The Art Hotel Eiffel Team

2/10 Terrible

Ashley

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful Experience
Extremely unprofessional and uncompassionate management with no human empathy. They showed a complete disregard to the safety of their staff, village, and international travelers. We were originally ecstatic to stay at this establishment for our HONEYMOON in August 2020. With COVIDs extremely high cases, especially in the United States where we were located, we pleaded to them to allow us to simply reschedule our stay to a later time. We were not requesting a total refund or anything unreasonable. As a frontline COVID ICU nurse I saw firsthand how the virus has swept through communities. Being a high-risk area, we could not safely travel and were even more so worried about exposing others. On top of this, international travel was banned at the time. This did not matter to them. They would not hear of a reschedule, so they could keep their money, but simply said if we wanted to come bad enough we would. IT WOULD NOT HAVE EVEN BEEN LEGAL FOR US TO DO SO. They showed no care for their own community being possibly exposed. They showed complete disregard for traveler’s safety. Zero empathy. I would never recommend this place to anyone thinking of staying here. I never write bad reviews and am very well-travelled, but I truly hope to save anyone visiting this beautiful country this awful experience with this establishment.
Stayed 2 nights in Aug 2020
Response from Laëtitia (Reception team). on 28 Sept 2020
Good morning, We are a bit disapointed by your comment towards the Hotel when we are not responsible for what you agreed with the agency you have booked and paid to. Indeed you contacted us (the Hotel) once, in May 2020, saying that you would not be able to come in August and we suggested you to contact your travel agency (and/or travel insurance) regarding this matter. Indeed if you were not able to travel due to law restrictions (banned travel etc.) special measures should have applied to your reservation. But we could not agreed for a refund of money we were not holding, so we believe your comment is not fair or not directed to the right person. Furthermore we remind you that at the time of booking you had several options for your booking ; you choose to confirm a nonflexible nonrefundable deal, we understand covid was not predictable but this is the risk you were willing to take by choosing the special deal you agreed with. And since we understand it is a « Force majeur situation » even if bookings were nonflexible we have been pretty flexible with our partners to find the best suitable solution for all parties (as to re-schedule trips etc.). Unless a mistake from our hand we did not received any further request from you and/or your agency since your first contact in May 2020 and your comment above. Finally, and on the behalf of the all team we would like to thank you for your work as a nurse ! The situation has been hard for everyone but we understand it must have been especially hard for frontline workers and we are really grateful for what you and your colleagues have been doing and are still doing. We wish you the best of luck, and we remain at your disposal for further information. Best regards, The Art Hotel Eiffel Team members

10/10 Excellent

Verified traveller

Stayed 3 nights in Mar 2020

10/10 Excellent

Randy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem.
8 of us were on a trip to Europe during the Coronavirus fiasco. We had to make some adjustments to our travels. We booked 4 rooms for 3 nights with late notice. The rooms were small compared to what we are used to in the US, but larger than many European hotels. Very clean and comfortable. The front desk staff was nice and helpful. We would absolutely stay there again! 15 minute walk to the Eiffel Tower. Be sure to walk across the street to the bakery Merci Jerome. The best pastries ever!!!
Stayed 3 nights in Mar 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean, we an amzing view of the Eiffel Tower. The room is simple, whi
Stayed 6 nights in Mar 2020
Response from Laëtitia (Reception Team) on 13 Mar 2020
Dear customer, We would like to thank you for taking the time to comment your stay with us. It seems that your comment was not fully updated, which we are really sorry about. We are open to suggestions so please do not hesitate! In the meantime we are very thankful for your great review and happy that you enjoyed your room :) Kind regards,

10/10 Excellent

Maria, New York

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that this property is right across from the metro and very convenient location to other restaurants and the Eiffel tower is walking distance! I also enjoyed that it is eco friendly and the staff is lovely!
Stayed 3 nights in Feb 2020
Response from Laëtitia on 24 Feb 2020
Dear Maria, Thank you very much for sharing your experience at the Art Hotel Eiffel. We are pleased to read that you enjoyed your time in Paris, and all the team joins me to thank you for mentionning the staff :) Until we meet again we wish you all the best. Kind regards ! Laëtitia (Reception Team)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020
Response from Reception Team on 13 Jan 2020
Dear Guest, We would like to thank you for taking the time to leave your comment about your recent stay with us. We hope to welcome you back soon ! Best regards from Paris,

4/10 Poor

Andreas

Disliked: Property conditions & facilities, room comfort
Stayed 5 nights in Dec 2019
Response from Reception Team on 7 Jan 2020
Dear Andreas, Thank you for taking the time to share your feedback. We are sorry that your experience did not meet your expectations. We do regret we were not able to provide you with higher standard of service. Please accept our sincere apologies. We do remain at your entire disposal should you wish to discuss further. Best wishes,

10/10 Excellent

Abigail

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel
Lovely place to stay. Really well located right near the metro and the room was gorgeous. The bed was so comfy - my friend was on a mission to find out where the pillows were from! The staff were very friendly and welcoming. Would definitely recommend staying here!
Stayed 2 nights in Dec 2019
Response from Reception team on 5 Jan 2020
Dear Abigail, It was a real pleasure to welcome you. We are glad to know that you appreciated the location as well the bed and staff. Kindest regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2019
Response from Reception team on 5 Jan 2020
Dear Guest, Thank you so much for taking the time to leave your comment about your recent stay with us. We are glad to know that you enjoyed it. We hope to welcome you back soon ! Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed the stay, good location and amenities and great staff - very helpful.
Stayed 3 nights in Dec 2019
Response from Laëtitia (Reception team) on 14 Dec 2019
Good morning dear customer, A quick but HUGE Thank you for your feedback ! We are very pleased to see the great score given and your kind words, we deduce you had a good time in Paris while staying over and this is the most important point :) On the behalf of the all team : thank you so much once again for highlighting the work of the staff ! We wish you all the best, and we hope to meet again. Kindest regards, (Laëtitia) Reception Team

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like that you could hear the people in the room next to ours. I loved the view from our room.
Stayed 1 night in Dec 2019
Response from Reception Team on 7 Dec 2019
Dear Guest, We would like to thank you for taking the time to leave your feedback about your recent stay with us. We are glad to know that you loved the view from your room. We do have some rooms overlooking to the eiffel tower. We take a note of your comment about the soundproofing. Rest assured that we will let our Manager know about your review. Best regards from Paris,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A great stay! Hotel was smaller than expected but had everything we needed. Really great location, right across from the metro. Some street noise and noise from the small hallway outside our room but otherwise pretty quiet. Breakfast was good: cereal, juice, baguettes, croissants, meats, cheeses, etc. Very clean. Front desk staff were very friendly and helpful. Would definitely stay here again.
Stayed 4 nights in Nov 2019
Response from Reception Team on 25 Nov 2019
Dear Guest, On behalf of all the team, we would like to thank you for this wonderful review about your visit at the Art Hotel Eiffel. It is a pleasure to know that you fully appreciated our location, breakfast and the staff. We are looking forward to welcoming you back very soon in our property. Kindest regards from the city of lights.

2/10 Terrible

Verified traveller

Stayed 2 nights in Oct 2019
Response from Laëtitia (Reception Team). on 11 Nov 2019
Dear guest, We are very sorry you did not enjoyed your stay with us. If you allow us a little advice, please do not hesitate to let the front desk know about any inconveniences you might have encountered during your stay. Indeed we are here to make your stay as nice as possible, so we always do our best to find solutions for you. And this might be true in most of the Hotels worldwide. Best regards, Reception Team

10/10 Excellent

Christina, Dallas, Texas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every one that works here is incredible, very friendly and kind! The area was nice with a metro station right across the street. Being a 20 minute walk from the tower was lovely, we were on the first floor and could see the top of the tower from our window! All in all a fantastic stay, very pleased with our 6 night stay!
Stayed 6 nights in Oct 2019
Response from Laëtitia (Reception Team). on 11 Nov 2019
Dear Christina, We are so happy to read such a great feedback ! It is our pleasure to read that you enjoyed your time in Paris, and we are very thankful for your kind words towards the staff ! We wish you all the best, and hopefully we will meet again :) Kindest regards from all the Art Eiffel Team !