I was surprised how good the Explorer Hotel was - we were a little worried by some of the reviews. Our son has many complex food allergies which the staff were all aware of and they provide separate food for him at dinner time - not rubbish allergy food but proper salmon, chicken or cod with vegetables and rice or potatoes - and large portions. A special thanks to Patrick Pichon who took our long list of food allergies and found out what we could and couldn't eat for breakfast and dinner, he also greeted us on arrival and made sure Fabien ( dinner manager who was also fabulous) and Gael (the breakfast manager) knew who we were and all the staff were really friendly and helpful. They also provided us with a fridge in our room 5 mins after arrival because we had to carry special milk and margarine.
The room was great and our 3 year old loved the bunk beds - we were ment to have a 4 bed Crew room but they left the door open to the adjoining room which had another bunk bed in it and another flat screen tv. The room was decorated like a pirate ship :) . The shower was great - even though on of the kids had pulled the metal casing off the tube - plenty of hot water and high pressure. The tv was great once you worked out how to use it - they had Cbeebies in English - although it didn't get much use it was good to distract the little one while we fed him a snack.
The whole hotel is themed for little ones with a dragon in the foyer, 3 pirates ships one in the heated pool.
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