Reception

Reviews of Le 9Hotel Opera

3 out of 5
Le 9Hotel Opera
14 Rue Papillon, Paris, Paris

Reviews

8.4

Very good

Rating 10 - Excellent. 433 out of 1005 reviews" "
Rating 8 - Good. 391 out of 1005 reviews" "
Rating 6 - Okay. 100 out of 1005 reviews" "
Rating 4 - Poor. 41 out of 1005 reviews" "
Rating 2 - Terrible. 40 out of 1005 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

William, Pingree Grove

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was affordable, clean and convenient to get to and from which to go.
Stayed 2 nights in Mar 2024
Response from Séverine / Manager on 26 Mar 2024
Dear William,Thank you for this kind review !We are delighted that you enjoyed your stay at the 9 Hotel Opéra.We hope to see you again soonSéverine / General manager

10/10 Excellent

Rowena

Stayed 3 nights in Feb 2024
Response from Séverine / Manager on 26 Mar 2024
Dear Rowena,Thank you for this nice rate !We are happy that you enjoyed your stay at the 9 Hotel Opéra.We hope to see you again soonWarm regardsSéverine / General manager

10/10 Excellent

Quintín Roche

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent place to stay. However… the 3 star for staff is because we got some chocolates stolen from our room
Stayed 7 nights in Feb 2024
Response from Séverine / Manager on 4 Mar 2024
Dear Quintin,We thank you for this kind review.We are sorry to hear about the chocolates stolen. But be assured it is not our cleaning staff, they have been working with us for many months and we never met this kind of matter.Feel free to contact me if needed.Kind regardsSéverine / General manager

10/10 Excellent

Nazir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jan 2024
Response from Séverine / Manager on 4 Mar 2024
Dear Nazir,Thank you so much for this nice rate!We are happy if you enjoyed your stay with us.We hope to see you again at 9 hotel OpéraWarm regardsSéverine / general manager

10/10 Excellent

Daniel

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely little modern hotel, everything was wonderful. The rooms are short height wise, I would say if you’ve above 6 foot you’ll need to duck your head in the shower and doors.. besides that it’s highly recommended.
Stayed 2 nights in Feb 2024
Response from Séverine / Manager on 13 Feb 2024
Dear Daniel,Thanks a lot for taking time to share your impress further to your stay at 9 Hotel Opéra.We are so glad your stay did meet your expectations !Next time you come and see us, don't hesitate to book a club room, beds and showers are bigger ;)Hoping to have the pleasure of welcoming you soon

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great,breakfast was fantastic well worth it. Staff was friendly.
Stayed 5 nights in Dec 2023
Response from Séverine / Manager on 13 Feb 2024
Dear Lisa,Thank you so much for this nice review!We are so glad you enjoyed your stay with us and especially by our breakfast and our staff.The entire staff was very pleased with your comment.Hoping to have the pleasure of welcoming you soon

2/10 Terrible

Shaul

Liked: Staff & service
Disliked: Room comfort
Do not stay if you want to sleep
Way too loud. No response from management. Room appeared to be recently refurbished. The main issue as noted by others is the you can hear the Metro from four stories above the line. Good luck getting any sleep.
Stayed 2 nights in Dec 2023

6/10 Okay

Jodi Rose

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Hôtel room was very small, we did not have hot water for almost 2 days. When talking to the staff- they did not respond only that there was “tech difficulties” the bed was hard as a rock. Do not recommend this hotel.
Stayed 6 nights in Dec 2023

8/10 Good

Eun Suk

Travelled with family
Liked: Cleanliness, staff & service
Overall, it was convenient and good. The room felt a little small and there was some mold in the shower booth, but it wasn't too bad. It was good for the price
Stayed 6 nights in Dec 2023

8/10 Good

STEPHEN

Travelled with partner
Stayed 3 nights in Dec 2023

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

4/10 Poor

Cheyanne

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Rooms and bathroom are very small, shower was tiny. Bathroom was dirty. Thermostat in the room was just for show, didn’t actually work(so you do not get any ac) Staff was not very friendly upon check in/ checkout and the breakfast was not worth the cost. There is transit within a 5 minute walk though and very good restaurants within 5-20 min walk
Response from Séverine / Manager on 13 Feb 2024
Dear Cheyanne,We are sorry to read your stay did not meet your expectations.Your satisfaction is our priority and all necessary measures have been taken with the reception teams.regarding the AC, it worked but during winter time it is not possible to get the A/C.We'll do our best to improve the quality of our breakfast.we hope you will give other hotels in the 9 Hotel Collection group a chanceKind regards

10/10 Excellent

Steven D

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and close
Stayed 1 night in Nov 2023

8/10 Good

Tristan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an excellent room. A little smaller than I had anticipated and lots of street noise, but definitely a great hotel and a great location. Would definitely stay there again.
Stayed 3 nights in Oct 2023

8/10 Good

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities
good breakfast, nice staff, close to subways and cloase to train station.
Stayed 4 nights in Oct 2023

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Cozy Stay Amidst the Bustle: My Experience at 9
Upon arriving at the 9 Hotel Opera Paris, the warm welcome and friendly demeanor of the staff immediately made a positive impression, setting a pleasant tone for the stay. The hotel boasts a prime location that makes exploring the city a breeze, with the added convenience of having a couple of supermarkets nearby for any essential needs. However, the bustling ambiance of the area, exacerbated by a nightclub on the same street, brought along a level of noise that might be unsettling for those unaccustomed to city sounds, making peaceful sleep a bit elusive. While there is a bar in the hotel, it's more of a modest shelf of drinks with the receptionist doubling as the bartender, lacking the typical charm and ambiance one might expect from a hotel bar. The breakfast offered was decent, providing a satisfactory start to the day, though it lacked any distinctive offerings that would make it memorable. Overall, 9 Hotel Opera Paris provides a comfortable and friendly environment for guests looking to stay in a central location, despite some minor setbacks like the nighttime noise and the underwhelming bar setup.
Stayed 4 nights in Oct 2023

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Melinda

Staff was extremely helpful.
Stayed 4 nights in Oct 2023

6/10 Okay

RANA

Business traveller
Liked: Staff & service
Disliked: Cleanliness
I stayed here for work. I found the lobby to be super chick and a great common area to work from. The hotel staff was super friendly and professional. The downside: I found my room to be super small and the space between the bathroom sink and the shower door was very very tight. The vents in the bathroom and the one over my head was covered in dust and lint. A little deep cleaning and I really think this place would be a great place to stay.
Stayed 6 nights in Oct 2023

8/10 Good

Steve

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms We’re Small but clean and very acceptable.
Stayed 1 night in Oct 2023

8/10 Good

Simon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arriving the very attentive gentleman at the reception wasn’t fully informed about the hotel’s offerings. The breakfast quality can improve. Great location and very warm staff!
Stayed 4 nights in Oct 2023

10/10 Excellent

Geovanny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Oct 2023

10/10 Excellent

Geovanny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice small hotel. In a very nice quaint area. Close to 3 different metro stations which made it very easy to get around. Shops. Cafes. Restaurants.and many pastry shops. Very nice staff and accommodating.
Stayed 5 nights in Oct 2023

10/10 Excellent

rick

Liked: Cleanliness, staff & service, property conditions & facilities
Very cool hotel, the dining area had a cool brick facia. I choose this hotel because it is centralized.
Stayed 2 nights in Oct 2023

10/10 Excellent

Karl

Liked: Amenities
The hotel was near the 7 line. Also the 32 bus stops right in front. Excellent location. The front desk staff were amazing.
Stayed 6 nights in Oct 2023

6/10 Okay

susie

Travelled with family
Liked: Cleanliness, staff & service
Loved the location but as far as sleeping forget about it! The amount of noise coming from the streets was insane! Very unfortunate, because the staff was amazing and the hotel was very clean. Our sink was clogged for days before it was fixed. I would not recommend if you can't sleep in loud noises.
Stayed 5 nights in Sep 2023

8/10 Good

Almas, Almaty

Stayed 2 nights in Sep 2023

6/10 Okay

CAROLINE

Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Bathrooms need renovation. Breakfast area small and dark Room itself rather nice. It is an ok hotel option.
Stayed 4 nights in Sep 2023

6/10 Okay

Hana

Travelled with family
Liked: Staff & service, amenities
During my stay I had several problems that I would like to complain about them. First night I got room on ground floor and it was very noisy, like we slept on street. After that we got room on fifth floor. On first evening the toilet didn’t work and we were without working toilet in the evening and in the morning of next day. Also we had moth in the room
Stayed 4 nights in Sep 2023

10/10 Excellent

Lilian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I want to say thank you to Justine, Emilia, Imen and the rest of the staff. They were very nice and professional. Love the place, very clean and comfortable. I will be they in the future.
Stayed 6 nights in Sep 2023

6/10 Okay

Liliia

Liked: Staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Sep 2023

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
I like the hotel but the first night we were in Room 1. Which is the worst there is a bus station and e wey body seats right there outside the window and you can hear all conversation. Also the tv control did not work we asked the clerk to hemos but never did so we couldn’t watch tv any of those days.
Stayed 3 nights in Sep 2023

10/10 Excellent

Jenny, Carrboro

Liked: Cleanliness, staff & service, property conditions & facilities
Our favorite pied à terre...
Stayed 4 nights in Aug 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great.
Stayed 7 nights in Aug 2023

6/10 Okay

Helen

Stayed 3 nights in Aug 2023

8/10 Good

Rockyann

Liked: Cleanliness, staff & service, property conditions & facilities
A nice boutique hotel in a great location. Staff were very helpful.
Stayed 2 nights in Aug 2023

8/10 Good

Roman

Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 3 nights in Aug 2023
Response from Hanane / Front Office Manager on 2 Sept 2023
Dear Roman,Thanks a lot for these 4 stars!We are glad you enjoyed you stay with us.Kind regards

6/10 Okay

Everald

Travelled with partner
No comment- just not adequate but okay
Stayed 4 nights in Aug 2023

2/10 Terrible

Mantas

Stayed 1 night in Aug 2023

10/10 Excellent

Sand

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff & clean rooms
Stayed 1 night in Aug 2023
Response from Hanane / Front Office Manager on 2 Sept 2023
Dear Sand,Thank you for your excellent review. We are very happy to read you enjoyed your stay with us. We hope welcome you again during your next trip to Paris.

10/10 Excellent

Sand

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff & clean rooms
Stayed 1 night in Aug 2023

8/10 Good

Ahmed A

Liked: Cleanliness, staff & service, amenities
The location of the hotel is amazing. You have many dining options around the area. The hotel building is old but nice and does not have a fitness area. The breakfast was okay. The only problem is there was an uncomfortable smell in the stairs area. The metro station is within walkable distance, which may cause noise during early morning and late night if you are a light sleeper.
Stayed 3 nights in Aug 2023

10/10 Excellent

sultan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Aug 2023
Response from Hanane / Front Office Manager on 19 Aug 2023
Dear Sultan,Thank you for your excellent review. We are very happy to read you enjoyed your stay with us. We hope welcome you again during your next trip to Paris.Best regards.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a wonderful hidden gem of a hotel. The room was clean and comfortable, the staff was very helpful and friendly, and it was close to several Metro stops that took you to major destinations quickly. Lots of great cafes and restaurants down every street. It was my first time in Paris and I definitely want to come back and I would absolutely stay at this hotel again to do it.
Stayed 3 nights in Aug 2023
Response from Hanane / Front Office Manager on 19 Aug 2023
Dear Patrick, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. Best regards.

10/10 Excellent

Giselle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff friendly, super lovely. Room was so cosy and big! Great location, close to cute cafes and the metro
Stayed 1 night in Aug 2023

10/10 Excellent

Daniel, San Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked that it was close to transportation services, but yet off of the beaten path so we could enjoy the local experience instead of just the usual tourist culture. It was still close enough to use the rental scooters and bikes from Lime to go see the usual attractions.
Stayed 2 nights in Aug 2023
Response from Emilia on 16 Aug 2023
Thank you for your comment. We are delighted that you had a good stay. We hope to see you again very soon.

6/10 Okay

Debbie

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
The hotel is very conveniently placed and close to a lot of things. Check in was very smooth. When I arrived to my room there were small spiders in every corner, you cannot adjust the a/c it’s 1 temperature (you can only adjust the fan speed the temp stays the same ) there was no heating except the towel dryer. My room had no black out curtains as it stated, no curtains at all in fact. I could not open my window.
Response from Emilia on 16 Aug 2023
Thank you for your comment. We are sorry for the inconvenience, we will take the necessary measures. Hoping to see you soon, have a nice day.

10/10 Excellent

Bing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was welcoming and friendly. The check-in process was easy and secure. The room was comfortable and clean. Highly recommended.
Stayed 2 nights in Aug 2023
Response from Emilia on 16 Aug 2023
Thank you for your comment. We hope to see you again soon.

8/10 Good

Kimberly

Stayed 2 nights in Jul 2023
Response from Hanane / Front Office Manager on 2 Sept 2023
Dear Kimberly,Thanks a lot for these 4 stars!We are glad you enjoyed you stay with us.Kind regards

8/10 Good

Ioan Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities
Excelent location. Large confortable bed. Pretty clean. Small bathroom. Good wifi network.
Stayed 6 nights in Jul 2023
Response from Emilia on 16 Aug 2023
Thank you for your comment. We hope to see you again soon.