The stay we booked (one night prior to an Atlantis stay) was much too short to enjoy the features of the One and Only Club. We had some snags in that we had planned to spend the day by the pool, using the internet to get some work and errands done, but the internet was down property-wide.
However, the staff bent over backwards to try and help us, but were unable to find a workable solution because it was a Sunday and the telco stores were all closed (otherwise we could have gotten SIM cards with data plans). However, in the end the hotel more than made up for it by giving us a significant discount on our bill. To me, that is true customer service recovery and we will definitely book the hotel again when we are in a better position to just completely relax and enjoy the property.
Side note: we stayed at 3 Nassau hotels on this trip (Sandals, One and Only, and Atlantis) and each of them had serious internet issues, so I would strongly recommend purchasing a 2 GB+ data package and SIM at the airport for ~$40 before you even leave the airport. Reliable wireless internet is apparently hard to maintain in Nassau.
I love this hotel - great location, close to all the tourist action, but far enough away to give you great privacy. Separate bedroom and full kitchen are a nice plus. The grounds are beautifully kept and full of local vegetation (bromeliads, orchids, local flowers and shrubs). I've stayed here once or twice a year for the past three years and plan to go back.
It had everything we wanted. Two great pools, a beautiful beach with a private access, a wonderful outdoor bar/restaurant. Best part -- not a lot of people, like the big hotels (RIU, Atlantis). Rooms were ok. Big and roomy. Bathrooms could use a little updating but were clean and functional. We had a one bedroom, with a queen hideabed and a bath and a half. Every unit had a lanai and the grounds were well maintained. We liked this place a lot.
This hotel is fantastic. The facilities are spectacular; the staff are friendly, efficient and professional; my room (a deluxe ocean suite) was second to none and the resort was amazing. I literally cannot fault this hotel - the beaches, the on site restaurants, Aquaventure, the pools... Amazing.
Let me be clear - you do not come here for a budget-conscious vacation - it isn't cheap, and the room service/add on experiences are in line with that. But it is all such high quality that I can't fault it. I spent three nights here in eaely December (it was around 80 degrees throughout) and I would go back in a second. Seriously, can I? No... Seriously...
Most of restaurant in hotel was expensive but their hotel is really amazing and staffs were so nice. They have everything in market so you can cook in the room. You could move to another tower by shuttle in hotel. We were in 22th fl top of the hotel but there was water leaking from the ceiling but just in hallway not in the room. And few times of alarm during the midnight. It stopped though. Overall, definitely recommend this hotel!
We live in the Bahamas, the staff that was taking care of us was really excellent , this is quiet unusual as in the past I was not always happy with the staff at Atlantis specially the front desk.
This time all of them were very friendly.
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