I have traveled all over the world and have never have experienced some wonderful care & service. I felt like I was home. The staff were so caring and friendly. The hotel was amazingly gorgeous. They have kept the mexican tradition alive in this hotel. They have a lady that comes on a daily basis and makes tortillas for the guests. The food was five star. I can go on and on. Amazing!
"Excellent all inclusive resort perfect for couples"
Absolutely amazing. My wife and I just spent 7 days at this resort from 7 September to 14 September for our honeymoon and it was amazing! Everything from the hotel wait staff to the entertainment staff were courteous, entertaining, and pleasant. The food was all 5 stars every meal! Can't wait to go again for our anniversary
bill from chicago
This beachfront hotel is 24 km (15 mi) from Playa del Carmen, 48 km (30 mi) from Cancún, and 32 km (20 mi) from Xcaret Eco …More
We stayed at the Blue Blay Grand Esmeralda for about 1 week and it was definitely a great experience. I have previously stayed at 2 other inclusives in Punta Cana and El Salvador and this one was just as great. Of course when you go to an all inclusive its not going to be all catered to you so I think thats why people are so critical with their comments. Its an overall great place for everyone (Families, couples, honeymooners, etc.) If you are one of those really critical people, then this probably wont be for you because the food is more mediocre but since Im not picky and I will mostly anything its great. Their nice restaurants however are really good for the most part.
Only 2 complaints I had about the hotel was that 1) They ended up giving us a room with 2 twin beds instead of the king size that we requested and overall it was fine we made it work, and then ended up coming to our room to push the beds together but it was fine for the most part. 2) The beach as most reviews say was not all that nice and that part was true but I didnt mind it I stayed by the pool mostly anyways and went to the beaches in Xel-Ha
Ocean Maya exceeded my expectations. From the staff, to the food, to the location, to the daily activities, to the night time entertainment, this was an amazing get away. My husband and I walked the beach on both sides of the resort and by far Ocean Maya was hands down, the best resort. I will definitely go back and will recommend it to anyone traveling to Mexico.
Everything from the welcome when we arrived and the friendliness and helpfulness of the staff were all terrific. Food was very good as were facilities. Evening entertainment was fair at best but otherwise the resort was top notch.
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