Staff from YanYan at the front desk to almost every part of the location was perfect. I enjoyed room service more than than eating at Quattro though because it seemed to be really slow ... taking a long time for a turkey sandwich is unproductive.
The front desk and manager did something incredibly kind for me, they let me try out different kinds of bed toppers to see what felt the best each night.
Best customer service of any property I have stayed at
The staff was very professional and helpful. The feel of the hotel is very calming and loved the pool set up in the middle of the hotel with the open views from the dinning and lounge.It even has laundry on site and allows dogs!
I would definitely stay at this hotel again!
Very accommodating staff in a great location if you are visiting Palo Alto or Menlo Park. Rooms are cozy yet luxurious with spotless bathrooms and nice amenities. Continental breakfast is minimal but enough to get you started for the day.
I had to visit Stanford Medical Center and needed a hotel to stay at close by. This hotel was that plus so much more. The Pool was the best I have ever seen at any hotel I have stayed at.
If I had to write a complaint it would be that the front desk staff seemed pre-occupied and not overly excited to help. As well as only some of the rooms you are able to get to using the elevator. I am disabled and was stuck in a room quite far from the elevator, but down to sets of stairs, so wasn't even able to use a luggage cart. When I asked for help, the person that came to help was very cheerful and gratefully obliged, but I realized he had only helped and hung around at the end to get a tip (definitely deserved a tip, but would have preferred to just be able to take the luggage cart to the room). They did wave my parking fee to make up for it, so that was wonderful.
All in all, I loved the stay and will be staying here again next time I have to visit stanford.
"Very nice hotel located near Stanford University"
The staff was friendly as soon as I checked in and were very accommodating with our check-in time as I needed to make it to an appointment that day. The room was very clean and comfortable to stay in! Thank you for the awesome experience - we will be back!
Flight-inclusive holiday packages and Flight-Plus arrangements created on Expedia.co.uk are financially protected by the Civil Aviation Authority (under Expedia, Inc.'s ATOL number 5788). But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then your booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our general terms and conditions for further details on ATOL or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate.
For the sale of travel insurance Expedia Inc. is an Appointed Representative of Mondial Assistance (UK) Limited trading as Allianz Global Assistance which is authorised and regulated by the Financial Conduct Authority (FCA). Mondial Assistance (UK) Limited's FCA registration number is 311909. FCA authorisation can be checked at the Financial Services register at www.fsa.gov.uk/register/
Expedia, Inc., is not responsible for content on external Web sites.