The staff was very kind and helpful. The room was comfortable and clean. There are many nearby places such as shopping centers, eating places (fast-food and restaurant), and gas stations. Parking was free and the free breakfast was basic (cereal, bagels, waffles, boiled eggs, toast, muffins, fruit, oatmeal, coffee, juice). There were no noisy neighbors, broken items in the room, or anything at all to complain about as a matter of fact. It isn't a 5 star hotel, but it was great especially for the price I got. Also, it is in a good area (no stripper clubs, thugs, etc.- I felt safe.) I was very pleased with my 2 day stay at this hotel. I stayed here to go to a Graduate School Interview at Palm Beach Atlantic University (located in downtown West Palm Beach) and I got to my interview easily within 10-15 minutes. This is a much better option than trying to stay in a hotel downtown.
The grounds are well-kept, clean, and attractive. I enjoyed swimming in the pool, which was large and clean as well. The room was clean and the bed was comfortable. Staff were pleasant and helpful, when I asked for directions and information on nearby restaurants. Hotel is located about a 1 1/2 from the beach and about 2 miles from the mall. The room had free wireless internet, which was nice.
I arrived with my family hours before our scheduled check-in time & were greeted with a smile & were checked right in. We loved our stay at this hotel. The price for our 3 day stay was worth every penny! The staff was really nice! The hotel indoors, grounds & room were very clean. My 7 year old son found it amazing that he could watch cartoons while eating breakfast in his "personal booth" one morning. I would definitely recommend this hotel to anyone staying in the area.
Absolutely adored the front desk people. We had our honeymoon here and the service was great. We received champagne and strawberries when the front desk learned it was our honeymoon. Room service was delicious and the complimentary breakfast was great. We spent some time at the pool and that area was very clean and comfortable. We didn't make use of the tennis courts but checked out them and the workout area. They were very clean and there was a lot of equipment to choose from. We did have a minor issue on the 15th of there being a party or meeting in a meeting room just outside our door. I think if there's an event planned for that room, they should try to make it so all those involved in the event are on the 15th floor so loudness isn't an issue. Once we called to ask about it (at midnight), the front desk sent someone up to address and we had no other issues. All in all, we had a truly great stay and if we return to the area Embassy Suites will be our first choice!
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