Dear Leslie,Thank you for sharing your delightful experience with us! We're thrilled to hear that you enjoyed your three-week stay, that rooms were to your liking and that you found the beds comfortable.It's fantastic that our staff was able to assist you in finding services to enhance your stay, and we're pleased to hear your positive comments about our diligent and friendly housekeeping team.We're glad you made an exception for breakfast and enjoyed our buffet selection. Your compliments on the variety and the attentive service are truly appreciated. It's great to hear that you found the location convenient for exploring the historic center and discovering local cafés.We look forward to welcoming you back on your next visit to Palermo. Grazie mille!Best regards,Giulia Briguglia

Dear Anthony,Thank you for sharing your thoughts on your recent stay. We appreciate your positive comments about our straightforward accommodations, great location, and reasonable prices.We'd like to address the instances where staff entered your room unannounced. To ensure privacy, we rely on guests to insert the key card, manifesting their presence on the outside display. We regret any inconvenience and appreciate your understanding.Moving forward, we'll ensure clear communication to avoid any recurrence. We value your feedback and hope to welcome you back for a smoother experience.Kind regardsGiulia Briguglia

Dear valued guest,Thank you for the top rating! We appreciate your positive feedback.Best regards,Giulia Briguglia

Dear Matthew,thank you very much for choosing our property for your recent stay and for sharing this excellent review. We are truly delighted that you have appreciated the cleanliness and comfort of rooms and the convenient location of hotel.We will be looking forward to welcoming you back to our property on the occasion of your next stay in Palermo.With my very kindest regards,Giulia Briguglia

Dear Stephenthank you very much for choosing our property for your recent stay and sharing this very good review. We have appreciated your suggestions on how to improve the guest stay experience at our hotel and will be looking forward to welcoming you back to our property on the occasion of your next stay.With my very kindest regards,Giulia Briguglia

Dear Genathank you very much for this very good review. We are delighted that you have appreciated the hotel confort and the room design, and that you enjoyed our breakfast. We are sorry that you found the room hot, with very rapidly changing weather and different needs as to air conditioning from our guests, during autumn it is somehow difficult to make every guest happy. We are also sorry that you had a bad taxi experience, but I feel this should not be blamed on the property. We offer a one way driver service from the airport to the property at 50,00 through a selected partner and we always recommed to book either this service or a regular cab with the fixed airport fee in order to avoid all unpleasant experiences like the one you describe.We look forward to welcoming you back as a guest on the occasion of a future stay in Palermo and in the meanwhile I send you my very kindest regards.Giulia BrigugliaSales & Marketing Manager

Dear Carythank you very much for sharing this amazing review about your stay! We are truly grateful and will be looking forward to welcoming you back to our property on the occasion of your next stay in Palermo.With my kindest regards,Giulia BrigugliaSales & Marketing Manager

Dear Rodney, thank you very much for choosing our hotel and for sharing this great review! We hope to have soon the opportunity to welcome you back to our property on the occasion of your next stay in Palermo.With my very kindest regards,Giulia Briguglia

Dear Thomas, thank you very much for choosing our hotel and for sharing this excellent review! We are delighted that you have found your experience so remarkable! We hope to have soon the opportunity to welcome you back to our property on the occasion of your next stay in Palermo.With my very kindest regards,Giulia Briguglia, Sales & Marketing Manager

Dear Ali,thank you so much for choosing our hotel on the occasion of your recent stay in Palermo and for sharing this excellent rating!We will be looking forward to welcoming you on the occasion of your next stay in Palermo.With my kindest regards,Giulia Briguglia

Dear Grahamthank you very much for choosing our property for your recent stay in Palermo. We are truly delighted that you have enjoyed the hotel location, the quality of our breakgast and the cleanliness of rooms and we will be looking forward to welcoming you back to our property on the occasion of your next stay in Palermo.With my kindest regards,Giulia BrigugliaSales & Marketing Manager

Dear Bjorn,thank you very much for choosing our hotel and for sharing this excellent review! We are delighted that you have found your experience so remarkable!We hope to have soon the opportunity to welcome you back to our property on the occasion of your next stay in Palermo.With my very kindest regards,Giulia BrigugliaSales & Marketing Manager

Dear Guestswe are delighted that you have appreciated the surroundings and atmosphere of the hotel, and he quality of service.We will be looking forward to welcoming you back to our hotel on the occasion of your next stay in Palermo.With our kindest regards,

Dear John,thank you very much for choosing our hotel for your recent stay in Sicily and sharing this very good review. We will be looking forward to welcoming you again as our guest on the occasion of a future stay in Palermo!With my very kindest regards,Giulia Briguglia

Dear Fernando,we are truly delighted that you have appreciated your stay at Hotel Principe di Villafranca thanks to the excellent standards and services available. We will be looking forward to welcoming you back to our property on the occasion of your next trip to Palermo!With our very kindest regards,Giulia Briguglia

Dear Aljosa,thank you very much for sharing this amazing review! We are delighted your stay surpassed your expectations.We will be looking forward to welcoming you back as our guest and in the meanwhile would like to send you our very kindest regards,Giulia Briguglia

Dear Nicole,thank you for sharing this review. We are delighted that you have enjoyed our central yet quiet location and good breakfast. We are sorry that the interaction with our front desk staff, who is usually considered very polite and helpful, did not match your expectations.We will be looking forward to welcoming you back again on the occasion of your next stay in Palermo!With my kindest regards,Giulia Briguglia

Dear Jamiewe thank you for choosing our hotel and are delighted that your stay experience matched and somewhat surpassed your expectations!We will be looking forward to welcoming you to Palermo again on the occasion of a next stay and in the meanwhile send you our very kindest regards.Giulia Briguglia

Dear Linda,thank you veyr much for your very good review! We are very happy that you have appreciated your hotel stay, the comfort of rooms, quality of breakfast and very convenient location. We are currently redesining the lettering for the name at front entrance, we apologize for the inconvenience this might have caused! As you have discovered yourself, the neighbourhood of the hotel is one of the nicest dining and shopping areas of the city, and we are glad you did no stop to your first impression - we will be looking forward to welcoming you back to our property on the occasion of a future stay in Palermo!With my very kindest regards,Giulia Briguglia Sales & Marketing Manager

Dear James,we are grateful that you have chosen our property for your recent stay and shared such a great review. We will be looking forward to welcoming you back on your next stay in Palermo.With my kindest regards,Giulia Briguglia

Dear Li Huathank you very much for sharing this very good review!We are truly delighted that you have appreciated the excellent locatio, friendly staff and very good service.We will be happy to further welcome you to our property on the event of a new stay in Palermo and in the meanwhile we send you our very kindest regards.Giulia BrigugliaSales & Marketing Manager

Dear Lynne,we are very surprised in reading this - such episode was not reported to our front desk at any stage, so we did not have the approprate opportunity to apologise for the inconvenience and explain that it must surely have entered from the outside, because our cleanliness and hygene standards are completely making sure that there is no such presence within the property.With my very kindest regards,Giulia Briguglia

Dear Charles,we are really sorry that your stay experience was not in line with your expectations and that you did not appreciate the style and ambiance of our boutique hotel, which is surely neither tired nor dirty. We would nevertheless like to thank you for highlighting the courtesy of our staff and the very comfortable location. We will be looking forward to welcoming you to our property on the occasion of your next stay in Palermo.With my very kindest regards,Giulia Briguglia

Dear Rogerwe are truly deligthed to read this review. We are grateful that you have chosen our hotel and happy that your stay experience has gone way beyond your expectations. We are glad you have appreciated the hotel location and customer service, and that you will be visiting us again on the occasion of your next stay in Palermo.With my very kindest regards,Giulia Briguglia

Dear Khanthank you very much for choosing our property for your recent stay and for sharing this excellent review! We are delighted that you have appreciated the hotel location, standards and service, and that you would recommend it to others!We will be looking forward to welcoming you back on the occasion of your next stay in Palermo and in the meanwhile we send you our very kindest regards.Giulia Briguglia

Dear guest,we are terribly sorry to read this review, related to a stay experience which is very far from our standards. Sorry for the inconvenience experienced with the wifi signal - we would like to underline though that our cleaning standards, as far as our internal controls and our general guest feedback are concerned, are considered to be very good.It is therefore rather impossible to understand, especially after internal verifications with staff on duty, how saucers and cups could possibly be not changed or room not cleaned properly, or even tea not replenished... that is very far from the actual standars!Also, we are sorry that you have experienced an inconvenience with water running down in the toilet. We check every room before each check-in and had not detected any issue: also, had you shared you had such a discomfort with it, we would have been very happy to change the room for you. We often tend to experience that an increased in-stay communication about potential issues can solve the vast majority of them and make every stay more pleasurable.We hope to have the opportunity to welcome you back on the occasion of your next stay in Palermo and in the meanwhile would like to share our kindest regards.Giulia Briguglia

Dear Giorgiothank you very much for sharing your experience with us and choosing our property! We are delighted that you have appreciated our delicious breakfast and the ambiance in our common areas!We look forward to welcoming you back to our property and maybe share your suggestions on how to make our rooms perfect for your needs! With my very kindest regards,Giulia Briguglia

Dear Nikki,thank you very much for choosing our property for your recent stay in Palermo and for sharing your appreciation with this excellent review!We truly look forward to welcoming you back on the occasion of your next stay in Palermo!With my very kindest regards,Giulia Briguglia

Dear Davidwe are very sorry to be reading such a bad review. You had experiences a malfunctioning of our wifi network in one of our rooms and our reception desk staff has promptly made sure you were moved to a different room where no such problem was experienced according to your dialogues with our front desk. Rooms at our property are neither dirty nor falling apart. The pics of the details you have posted are showing just tiny bits of the room, such as an imperfection in the bathroom wall, or some water marks on the marble top in the bathroom, which we upkeep periodically and which will be maintained soon. Our staff has been more than proactive to reply to your every request and we find it very unfair to share anyone was rude, considering everyone has been super attentive. We are suprised your overall judgement was so harsh, considering that as you may well read in other reviews, our property is well appreciated by other guests.With my kindest regards,Giulia Briguglia

Dear Deborah A, we are delighted that you have chosen our property for your recent stay in Palermo and that you had a very good experience! Thank you for highlighting the friendliness and helpfulness of our staff. With my very kindest regards, Giulia Briguglia

Dear Takeshi thank you for choosing our hotel - Hotel Principe di Villafranca - a boutique hotel mixing antiques and design furniture with a spin on contemporary art. We are delighted that you have appreciated our cleanliness and hope to have you back with us on the occasion of your next stay in Palermo. With our kindest regards, Giulia Briguglia

Dear Alex we are truly sorry to read that your stay was disappointing. We have very high maintenance and cleanliness standards and excellent feedback from our clientèle, so your comment comes as very surprising to us. We will surely take all possible actions to detect if anything has caused to diverge from our usual standards on the occasion of your stay and apologize for any inconvenience you may have experienced with our wifi service and our parking garage which is usually very appreciated by our guests. I will look forward to welcoming you again to our property in Palermo should you wish to give us a second opportunity! With my very kindest regards Giulia Briguglia Sales & Marketing Executive Hotel Principe di Villafranca

Dear Guest, we are delighted that you have chosen our property for your recent stay in Palermo and that you have shared this very good review. We would like to thank you for highlighting the lovely location of hotel, the friendliness of staff and the comfort of rooms! We are sorry that you experienced some malfunctioning in the wifi service, we will be working on its improvement in the very upcoming weeks in order to avoid the occasional disruptions! Also, we are very sorry to read that you did not fully enjoy our à la carte breakfast - in particular because we strive to provide the best quality and freshest products. We will undertake all necessary steps to ensure this is achieved consistently. We hope that we will have the opportunity to further welcome you as a guest on the occasion of your next stay in Palermo and in the meanwhile would like to extend our very kindest regards. Giulia Briguglia Sales & Marketing Executive Hotel Principe di Villafranca

Dear Craig, thank you so much for choosing our hotel for your holiday in Palermo and for sharing this amazing review! We are truly delighted to read that you have enjoyed your stay with us and appreciated the hotel location and the courtesy and proactiveness of our staff. We hope to welcome you back to our property on the occasion of a future stay in Palermo and in the meanwhile send you our very kindest regards! Giulia Briguglia

Dear Alex, we are truly delighted to read this amazing review. Thank you for highlighting the excellent location of the hotel, the good quality of services and the attentive and friendly attitude of our staff. We really look forward to welcoming you back on the occasion of your next stay in Palermo. With our kindest regards, Giulia Briguglia

Dear Josephine, thank you very much for your review and comment. We are truly delighted to hear that your stay experience was amazing, that you have loved the property and our service and that you have also liked Palermo and its beauties. We will be looking forward to welcoming you back on the occasion of your next stay in Palermo. With our very kindest regards, Giulia Briguglia Sales & Marketing Executive Hotel Principe di Villafranca

Dear Guest, we are sorry that your experience at the property was negative: it is very different from what the very vast majority of guests shares as to room dimension and bathroom comfort, and very subjective. We are truly sorry that you have been disappointed with your stay experience and wish to have a second opportunity to have you as our guest on the occasion of your next stay in Palermo. With our kindest regards, Giulia Briguglia Sales & Marketing Executive Hotel Principe di Villafranca

Dear Guest thank you so much for choosing our hotel and sharing this lovely review. We are truly delighted to read that you have appreciated the property and the helpfullness of our staff. We will be looking forward to welcoming you back to our property on the occasion of your next stay in Palermo and in the meanwhile would like to send you our very kindest regards. Giulia Briguglia Sales & Marketing Executive Hotel Principe di Villafranca

Dear Guest, thank you very much for sharing this very good review. We are happy to read that you found our staff helpful and willing to meet your requests, such as for example changing your room with a shower to one of the only two we have with a bath. We are also very happy that you have enjoyed our neighbourhood and the dining offer around the hotel. Hoping to welcome you back on the occasion of your next stay in Palermo, we send you our very kindest regards. Giulia Briguglia Sales & Marketing Executive Hotel Principe di Villafranca

Dear Guest thank you very much for sharing this review. We are sorry to read that you experienced such a major issue with our wifi: even if we have not been reported any failure since, we'll be constantly checkign the status of the connection. We hope that your stay was enjoyable from all other viewpoints and hope to welcome you back on the occasion of your next stay in Palermo. With our kindest regards, Giulia Briguglia

Dear David, thank you very much for both choosing our hotel for your recent stay in Palermo and sharing this excellent review. We really look forward to welcome you back to our hotel on the occasion of your next stay in Palermo and in the meanwhile we send you our very kindest regards. Giulia Briguglia Sales & Marketing Executive Hotel Principe di Villafranca

Dear David, thank you for this excellent review and for highlighting the helpful and pleasant attitude of our front desk staff, the prime location and great ac. We will look forward to welcoming you back on your next stay in Palermo. In the meanwhile, please accept my kindest regards, Giulia Briguglia

Dear Guest, thank you for sharing this very good review and your appreciation of the hotel location! We look forward to welcoming you back on the occasion of your next stay in Palermo! Kind regards Giulia Briguglia

Dear Marisa thank you for this very good review! We will look forward to welcoming you back to Hotel Principe di Villafranca on the occasion of your next stay in Palermo. With our kindest regards, Giulia Briguglia

Dear Susan M, thank you very much for choosing our property for your recent stay in Palermo and for sharing your opinion about your recent stay at Hotel Principe di Villafranca. Let us tell you first of all that we've changed on this very day our wi-fi distribution system and that we expect this to dramatically improve the quality of this service. Thank you for highlighting the issue concering our carpet on the stairs - we would like to ensure it is one of our next top priorities. We would like to thank you also for highlighting the good level of breakfast, the various pros of the property location and the pleasant and helpful attitude of our staff. We really hope to welcome you back on the occasion of your next stay in Palermo and in the meanwhile we'd like to send you our kindest regards, Giulia Briguglia Sales & Marketing Executive Hotel Principe di Villafranca

Dear Jacqueline, Thank you for choosing us and sharing this review. Please allow us to apologize for any inconvenience experienced but also to clarify some aspects of the issues you have highlighted. This boutique hotel has 32 rooms. When a group books, it is a tailor-made one of maximum 10-12 rooms, as it was during your stay, so please consider “crowded” is always quite relative. Air conditioning was working, but the block where your room was situated was set on HEAT as most guests, coming from warm weather, found it too cold during the night. When you decided to stay in the deluxe room for the whole stay, instead of moving to the junior suite, you have shared with our Front Desk that you preferred that room because it had a balcony, but did not relate this to the air conditioning. As it was your choice, outside of a free-amendment window and you did not even mention compensation, we simply followed up with your request. We sincerely apologize for our cleaning ladies coming in the room in spite of having requested them not to – we’ll share your comment with our staff and make sure nothing like this happens again. As to the conditions of the property, I wish to highlight that our pictures sincerely represent the actual aspect of all rooms and areas, and that every detail is continuously checked and amended, so that the property is always in perfect conditions. While the historical area is at a 15 minute walk, please consider that many nice restaurants and wine bars are within a 5 minute reach, and that the property is in the middle of the shopping and entertainment district of the city. We are sorry whether you had different expectations about the area where the property is located. We really hope to have the opportunity to welcome you back on the occasion of a future stay in Palermo. With my kindest regards, Giulia Briguglia

Dear Anonymous, thank you very much for preferrig our property and sharing your review of your recent stay - we are really delighted that it was very good indeed, that you appreciated the style and ambiance of the property. Thank you also for highlighting the close proximity of many essential services. I am sure you will have noticed that Palermo somehow has two different central areas, the one where the property is located, surrounded by the best shopping and dining options, and the historical city centre. The closest sight is indeed Teatro Massimo, which is just 10 minutes on foot from property. Thank you for your remark on wifi, it is a system which is constantly checked and improved and we'll take this remark in great consideration. We really hope to have the opportunity to welcome you back on the pccasion of a future stay in Palermo and we send you our very kindest regards, Giulia Briguglia, Sales & Marketing Executive Hotel Principe di Villafranca