2 outdoor pools, open 9:00 AM to 9:00 PM, pool umbrellas, pool loungers

Reviews of Hotel Villa Mercedes Palenque

3.5 out of 5
Hotel Villa Mercedes Palenque
Km 2.9 Carretera Palenque-Ruinas, Palenque, CHIS

Reviews

8.6

Excellent

Rating 10 - Excellent. 220 out of 445 reviews" "
Rating 8 - Good. 150 out of 445 reviews" "
Rating 6 - Okay. 49 out of 445 reviews" "
Rating 4 - Poor. 18 out of 445 reviews" "
Rating 2 - Terrible. 8 out of 445 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Nemer, Jacksonville

Travelled with partner
Liked: Cleanliness
Breakfast in a hotel like this should have been included in already high price of the hotel.
Stayed 1 night in Feb 2024
Response from María José Ruíz - Sales Manager on 24 Feb 2024
Dear NemerWe appreciate the time you have dedicated to sharing your experience with us, this helps us see our points of improvement, we do not have the BB regimen active yet.

10/10 Excellent

Alexander, Woodbridge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bar at pool is so nice just grab what you want get the bill at your seat and personal hammock is a nice touch
Stayed 1 night in Jan 2024
Response from María José Ruíz - Sales Manager on 27 Jan 2024
Dear Alexander We are happy to read your experience in this home, every corner of Villa Mercedes has been created so that you can have a memorable stay. We hope to see you soon !!!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Friendly
nice size resort, friendly staff, good restaurant and pool. The spa is cheap rates and clean. You must pay for every meal and drink at the time of use. They dont bill the room so must pay all the time and tips are in cash.
Stayed 3 nights in Oct 2023
Response from María José Ruíz - Sales Manager on 27 Jan 2024
Dear Guest!For Villa Mercedes Palenque, it is important to know the experience you have had during your stay and thus be able to know our best areas. As hotel policies, we ask that you open a credit to the room so that you can make charges and close this credit upon check out. We regret that we do not provide the information to you. We apologize for all the inconveniences you had during your stay, hoping you will give us the opportunity to serve you soon and that you can live a different experience. Greetings

10/10 Excellent

Alvaro

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from María José Ruíz - Sales Manager on 27 Jan 2024
Apreciable Alvaro ! Gracias por tu valoración sobre tu estancia en Villa Mercedes Palenque, tu casa! Esperamos verte pronto.

8/10 Good

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from María José Ruiz - Gerente de Ventas on 17 Sept 2023
Estimado KerryGracias por compartinos tu experiencia en esta tu casa en Palenque, Chiapas. Esperamos verte pronto saludos

10/10 Excellent

Cecilia, Hawaiian Gardens

Stayed 3 nights in Apr 2023
Response from María José Ruiz - Gerente de Ventas on 14 Sept 2023
Querida CeliaGracias por compartinos tu experiencia en esta tú Casa, esperamos tener la oportunidad de servirte pronto y hacer de tu estancia una experiencia Memorable Saludos

10/10 Excellent

Ivo

Stayed 3 nights in Mar 2023
Response from Ofelia Sanchez on 4 Apr 2023
Estimado Ivo, es placer haberlo recibido en nuestras instalaciones, Muchas Gracias por su calificación en HOTEL VILLA MERCEDES PALENQUE, nos alegra tanto cumplir y superar sus expectativas. Lo esperamos! Saludos!

10/10 Excellent

Maritza

Stayed 2 nights in Mar 2023
Response from María José Ruiz - Gerente de Ventas on 14 Sept 2023
Estimada Maritza!Gracias por tu visita a esta tu casa en Hoteles Villa Mercedes Palenque, para nosotros ha sido un gusto poder atenderte!Esperamos poder atenderte pronto, saludos !

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient if you are going to the ruins or booking tours in the area…. Palenque isn’t much, but the the jungle like atmosphere is very unique…..
Stayed 4 nights in Mar 2023
Response from Ofelia Sanchez on 4 Apr 2023
Estimado Michel, Gracias por los buenos comentarios que nos hace , para nosotros es muy importante su opinión y nos alegra que haya disfrutado de la naturaleza. Cordialmente,

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful and quiet
Stayed 2 nights in Feb 2023
Response from Ofelia Sanchez on 4 Apr 2023
Estimada Evelyn, recibe un cordial saludo por parte del equipo VILLA MERCEDES.Gracias por el comentario nos ayuda a seguir trabajando para que todos nuestros huéspedes sean felices, lo esperamos pronto!

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location for Visiting Mayan Ruins
This property is in a lush, spacious setting, with well-maintained grounds. The staff is attentive and helpful. The rooms are clean and roomy, but the room decor needs to be improved with regional art. Breakfast was good; Dinner was average. Overall, this is an excellent place to stay in terms of location and atmosphere for a visit to the Mayan ruins of Palenque.
Stayed 2 nights in Jan 2023

8/10 Good

Agustin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar es hermoso. Muy limpio y el personal muy amable

10/10 Excellent

Jesus

Stayed 2 nights in Mar 2022

10/10 Excellent

Jharumi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite and secure
Stayed 1 night in Mar 2022

8/10 Good

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel near Ruins
Beautiful grounds, very nice room, great restaurant, and only about 7 minutes from the ruins. Plus it is pet-friendly. And, very affordable.
Stayed 1 night in Dec 2021

10/10 Excellent

Ana Gloria Garcia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hermoso Hotel , muy limpio , tranquilo. En medio de la naturaleza
Stayed 4 nights in Nov 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Do not stay here if you have medical devices.
Beds were extremely uncomfortable. Hotel does not have any generator backup and power in the area is unreliable, this is important information for anyone who needs medical devices. The service, the look, the people were all great, but those two things are deal breakers. Not a safe place to stay if you don’t have batteries for your devices.
Stayed 2 nights in Sep 2021

10/10 Excellent

Dolores Mary, Sacramento

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location,nice surrounding,very clean,food very good, And pet friendly 🤗
Stayed 1 night in Sep 2021

10/10 Excellent

Rosanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel near the ruins
The hotel and grounds are beautiful. The rooms are large. We arrived in the evening, staying one night. The next morning we took a short taxi ride to the ruins at Palenque. The hotel kept out luggage for the morning and allowed us to enjoy the pool until our transportation picked us up at 4:30 pm to return us to San Christobal de las Casas.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great architecture in harmony with nature.
Stayed 1 night in Aug 2021

8/10 Good

Evgeniya

Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The landscape is beautiful!
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
Hotel is OK, surrounded by nature. Personnel working are frindly but not very well trained ans in some areas understaffed
Stayed 2 nights in Apr 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a beautiful property with emaculate gardens, pools, the rooms were spotless clean, AC and fans that worked amazing, hot water, the kindest staff. We absolute adored Freddy, Riejor, Christian and Heber. They were very accommodating. The food was the same menu everyday. They had a lot local foods. The only thing I’d recommend is maybe a few more options of food on the food. It felt like the same food prepared differently. Add more vegetables to the menu. Maybe Jackfruit. Another recommendation, Offer tours to the region. Or at least have a tour guide to call. We had to arrange all that on our own. We also booked and prepaid for a room for 3 and they only have rooms with one bed or two small doubles. No rollaways. That was Travelocity’s thing advertising they could offer a room for 3.
Stayed 4 nights in Mar 2021
Response from Francisco Cruz on 2 Apr 2021
Buenas tardes estimado Cliente. gracias por sus buenas noticias, nos alegra que su estancia con nosotros haya sido placentera. le pasare sus comentarios al equipo Villa Mercedes. Lo esperamos pronto. saludos .

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, really nice room, the view is amazing, the gardens are stunning, the services is great.Overall is a wonderful place to stay.
Stayed 2 nights in Dec 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2021
Response from Francisco Cruz on 25 Jan 2021
Estimado Cliente, Reciba un cordial saludo por parte de todo el equipo, permítame agradecerle por su valioso tiempo en dejar sus buenas noticias, nos alegra mucho que su estancia haya sido placentera y cómoda. De parte de todo nuestro equipo esperamos su pronto regreso en esta su casa el Hotel Villa Mercedes Palenque. Gerente General

10/10 Excellent

Blanca L

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love the place, it’s a beautiful landscape, ambient and the service is so good. The hotel is close to the town where you can find different places to visit or to eat. The buffet in the hotel’s restaurant is so good.
Stayed 1 night in Mar 2020

8/10 Good

CA2, Michigan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our room was spacious and clean. Beds a little hard, but OK. Bathrooms clean with adequate counter space and large shower. Air conditioned. Nice view and hammock outside our door. Beautiful grounds with large pool and 2nd smaller pool - very welcome after hot day at the ruins. Staff speak little English. Overall very nice resort-like hotel. Our major complaint is that the food is terrible.
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 1 night in Jan 2020

10/10 Excellent

Julio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel!
The hotel was very well maintained and located close to the Archeological Site of Palenque. The staff is very friendly and helpful.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Grand and cold
The hotel is very nice, the pool and grounds are well maintained, and the rooms are superbly clean. We are a family of 3 who love travelling and supporting local places. I found the entire cleaning and support staff to be very warm, helpful and accommodating, however, the front desk staff was very cold and not very helpful. Our requests for a hammock to be hung outside our room (as is the case with every other guest who checks in) was met with reluctance and we never got one. In addition, any other requests for Wi-Fi passwords, etc were met with dismay and lack of interest. We will not be staying here again, as for the price, we can go next door (much warmer place and excellent food).
Stayed 3 nights in Jan 2020

6/10 Okay

Rosa

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a couple of nights
A really nice place to stay and visit the nearby ruins. The staff are friendly and welcoming but unsurprisingly speak little English - however a little patience means it is easy enough to be understood. They were most helpful in arranging transportation and taxis and I’d be very happy indeed to stay there again. The room was spotless and well appointed, the bathroom great and the air-con very good indeed - a necessity given the tropical temperatures and humidity. The ruins at Palenque are some of the most outstanding in this beautiful country and this was a good place to stay and explore them.
Stayed 2 nights in Jul 2019

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice place. Close to the ruins. There are 2 pools. The restaurant is for bus trips but there are other places nearby.
Stayed 3 nights in Mar 2019

10/10 Excellent

Eric, St. Paul, MN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely pool, rooms perfectly nice. Wifi not so great.... but overall an excellent place to stay, near the ruins of Palenque.
Stayed 1 night in Apr 2019
Response from Ventas on 22 Apr 2019
Dear Guest First at all we want to thank you for your visit; thank you for your comments we really appreciate it, be sure all the staff in Villa Mercedes are working to do our best in the way to make our guests as happy as possible. Have a wonderful day.

10/10 Excellent

Verified traveller

Stayed 3 nights in Mar 2019
Response from Ventas on 3 May 2019
Estimado Huésped, Agradecemos el haberse hospedado con nosotros, esperamos pronto tenerlo de vuelta en esta su casa. Cordialmente

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2019

8/10 Good

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overall, 3.5 stars is right.
Good hotel. The pool area is good. The dining room seams like there is not much going on. Not too many options on the buffet, but I guess most people choose to eat somewhere else. The few items they have on the buffet, they are good, decent. The room service food is also good. Service was overall good except for a not so friendly waiter. The massages at the spa are really good, and considerably cheap, about $25 for 45 minutes. I got back to back days of massages and felt great. We stayed at the suite with a separate living room. Both room and living room were very spacious. We found a large spider running on the floor one night. But I guess being in the jungle you just can't avoid all of the insects. Overall is a good hotel with no amazing finishes or services but does the job if you want to stay very close to the ruins in the middle of the jungle. We saw wild birds flying by. Also, next door is the Bajum restaurant (currently #1 in Palenque on trip advisor). And outside the hotel there is the van stop where you can be taken to the ruins or downtown for 20 pesos ($1).
Stayed 4 nights in Jan 2019

8/10 Good

Verified traveller

Stayed 1 night in Dec 2018

4/10 Poor

Verified traveller

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The grounds were well landscaped with spa and 2 pòols but what my room was moldy and far from usable WIFI service which made it impossible to work in the room. The staff refused to change my room claiming the hotel was solded out.
Stayed 1 night in Dec 2018

6/10 Okay

C, Australia

Liked: Cleanliness
In the room: No bar fridge. No cutlery for coffee. Only a coffee maker and cups. (What if you want tea?) No sugar or milk provided in less you have the one coffe packet they provide which when you tear open you can find sugar and powdered milk. The wifi is very slow and they only have one sign in for the whole resort. When I asked for tech support as my laptop couldn’t get online they didn’t know how to deal with it and offered no tech support. There are no shuttle services offered or available from the hotel. There is public transport at 20pesos a ride to town or palenque but you need to take a taxi to palenque airport. The food is expensive and ordinary
Stayed 2 nights in Nov 2018

8/10 Good

andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful respite.
Close to Palenque, and to the town. Easy in and out. Very friendly staff, very helpful. Good food. In a six week trip around Mexico, one of the very best. Would recommend to anyone.
Stayed 2 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice. Close to the ruins. Kids friendly.
Stayed 1 night in Aug 2018

10/10 Excellent

Rick, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We really enjoyed the grounds with the trees and the gardens and the two pools were very nice. The beds were a little too firm but we still slept fine.
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Stayed 2 nights in May 2018

6/10 Okay

Verified traveller

Liked: Cleanliness
ok hotel
stiff beds, no wi-fi at rooms, waiter poured coffee with milk and then charged me as claimed: i didn't ask to take it away. the hotel is quite old and not so comfortable location as you need to take taxi everywhere.
Stayed 1 night in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort