We stayed at the Royal York because it was right next to Union Station and had very good access to other cities and was close to other attractions like the aquarium. The staff were fantastic and the room was a lot nicer than I was expecting.
This is a huge complex including restaurants and shopping. The room was very clean and comfortable with a great view of Toronto City Hall. Located in an area close to Theatres and other great restaurants. Good base for anyone having to do business in the downtown area.
We arrived with an hour to go before an Ice Hockey match - check-in was quick efficient and friendly so we were seated in plenty of time. Front-of-house staff were always friendly, smiling and helpful, even extending our checkout time as they were quiet, ordering a taxi & providing water for our journey.
I liked the extra security with lifts that needed a keycard to reach the bedrooms, and I liked the array of (highly polished) apples next to the lift. This illustrates the attention to detail in this hotel: well-stocked minibar with non-chill items in a drawer not the fridge; a safe large enough for a laptop; blackout and white blinds plus curtains; lights & pull-down shelves for reading in bed; lots of sockets; dropdown ironing board & iron; wide range of light settings; recycling box in room, and more.
Our room was huge with 2 ample double beds plus sofa for a guest, a walk-in area for dressing/clothes storage and the biggest en suite bathroom I've ever seen!! My daughter said it was the best shower she's ever had, but I felt a bit confused and was unable to get quite the right temperature. Basins good & big, but we would have liked plugs to enable shaving & handwashing clothes (maybe we were confused here too!).
Breakfast was good but didn't match up to the flair in the rest of the hotel. We didn't eat dinner here, but the bar was well stocked and welcoming for singles or groups alike.
If I go back to Toronto I will stay here and I absolutely recommend it.
We had a great stay at Shangri-La!! We loved everything about it! The lobby was beautiful! The rooms were beautiful. The restaurant food and service was exceptional. It was a very happing place in the evenings. The only down fall was trying to find the entrance. The address take you to the front but the real entrance is in the back of hotel. It well worth the extra effort.
Traveller from London. ON
Shangri-La Hotel Toronto is centrally located in the Financial and Entertainment District - offering unrivaled views from the …More
Excellent service and personal attention. A 5 star plus rating. We celebrated anniversary, birthday, with business as first time visitors to Toronto, Canada. Andrea in Concierge made it feel like we had a "true friend" making sure we had the best of restaurants, tours, shows, and transportation.
Soaring over 900 feet above the city, Trump International Hotel and Tower Toronto combines features that are esthetically …More
Got it as a last minute deal and expected an okay hotel however the location was fenominal right near club district! Hotel was gorgeous definitely luxurious and worth 4 stars. My room had 2 king beds instead of the 2 queen I thought I was getting. Exceptionally clean and friendly hardowkring staff. I also forgot my laptop there but the trustworthy stgf held on to it until I came back. A great experience and I would deifnitley book with them again!
I stayed here last weekend and was so impressed with the staff and service!! Upon arrival my suitcase handle broke (It wouldn't slide back down and the handle itself was half off making it impossible to carry) and the lady at the front desk checking me went out of her way to help me fix it. She sent up one of their maintenance staff to my room to fix it. He was excellent! If this was another hotel I likely would have had to buy a new suitcase!
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