Ratings based on 455 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
93% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Cornwall

Overall a good hotel, about 20mins walk to centre

Posted 04-Nov-2014
Pros: Room/balcony. Location
Cons: Staff training/customer service skills
Location: lots of things to do and see in Oxford - read up on it before you travel
Comfort of room was excellent, t&c making facilities and good rooms service. Pool/facilities were average, not very big/no windows, not very welcoming. Had evening meal, however, have reported issues to hotel with regards to recommended improvement for staff training/customer service which did not meet the expectations of a 4* hotel. Some staff were pleasant and had a smile, others did not really want to go out of their way to help you.
3 out of 5
Recommended
for Everyone
by A verified traveller

Oxford expired

Posted 02-Nov-2014
Really comfortable bed and nice staff at reception. It was a shame about other problems with the room. Hair in the bin on the floor and wall and the walls are really thin we were woken by the sound of a shower and general talking and room activity. Apart from that a good location nice grounds and no road noise.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Chicago

Hotel near Oxford

Posted 21-Oct-2014
Pros: Its proximity to the town and its size, not too small and not too large.
Location: Not too much to do nearby. Need to go into town to do things.
We had a nice large room. The hotel had a nice restaurant and a bar for more casual dining and drinking. The grounds were lovely, but it was too cool and rainy to enjoy them. You could walk to town or take a local bus. The breakfast room and the breakfast were very good.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom St Albans

Nice hotel, pleasant walking distance into Oxford

Posted 29-Sep-2014
Pros: Loved the location. Our room was large and very comfortable. Staff were very friendly and polite. Nice pool, sauna, steam room etc
Cons: Our room was a bit dark so maybe better lighting
Location: Hotel beside river. Easy to get into Oxford (walking, taxi or bus). Great for sightseeing, restaurants, shops etc.
Stayed for two nights. Really enjoyed our stay. Only had one meal at hotel which was lovely.
5 out of 5
Recommended
for Everyone
by A verified traveller

Staff were top notch

Posted 27-Sep-2014
Bit of a walk to town centre Would have liked bus timetables esp to rail station
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 22-Sep-2014
Hotel was good. food was good. No air conditioning and like all places in England no screens on windows.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great location close to city centre with parking

Posted 21-Sep-2014
Staff were attentive and helpful. Room was a good size but lacked air conditioning. Room was too hot even with windows open.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom kuwait

Perfect

Posted 19-Sep-2014
V.good &nice hotle with big rooms and it was quite and comfortable .friendly staff V.good location
3 out of 5
by A verified travellerfrom East Sussex

Nice Hotel,Rude Assistant Manager

Posted 18-Sep-2014
Cons: Sending the assistant manager on some customer service training.
This hotel is very pleasant to stay in and the spa facilities are really nice.I would have rated it higher if it wasn't for an unpleasant experience we had with a single member of staff. Unfortunately the assistant manager Claire was rude to my husband. We had just checked in after a long journey. The hotel receptionist was lovely. My husband decided to go for a stroll to find the entrance onto the Thames walk, which she had helpfully told us about. In the hotel car-park he was accosted by this manager in a rude manner demanding to know what he was "doing there" He was rather startled and informed her he was staying at the hotel, to which her response was to request he proved it.She said this was "routine". On production of the fob, she then turned on her heel and left. My husband asked for her name at reception and asked one of the staff why she had been hostile .He was told they had had a "car stolen" from the car park the week before! So not only did she have a rude manner and did not apologize, she also appeared to imply my husband looked like a car thief! Sadly, this was within the first hour of being there and put us off rather. Its a shame as all the other staff were really helpful and polite.
4 out of 5
Recommended
for Everyone
by A verified traveller

ok for business stays

Posted 17-Sep-2014
Pros: The hotel is located by the river Thames and it is nice to stroll in the evening.
Cons: transport to and fro city, train stations, bus stops
Location: at least 15 mins walk to high street. tha walk is ok in the morning but i am not sure in the night, espacially for a lady. located by the river thames
i think the hotel is good for business stays. takes about 15 mins to walk to High street but it is still a walk especailly in the night, that street can be dark and dangerous.