The front desk staff was so rude to us at check-in that we didn't feel comfortable enough to stay. When I told the woman at the desk that I might prefer going elsewhere because I felt so unwelcome there, her response was, "fine with me."
The worst customer service experience I've ever had, will never return.
We changed our booking to the Comfort Inn up the street where we were greeted with a smile and an offer to check in early. No question which chain I will prefer to give my money to in the future.