In-room safe, desk, blackout curtains, iron/ironing board

Reviews of Quality Inn Carolina Oceanfront

2.5 out of 5
Quality Inn Carolina Oceanfront
401 N Virginia Dare Trl, Kill Devil Hills, NC

Reviews

6.4
Rating 10 - Excellent. 169 out of 1001 reviews" "
Rating 8 - Good. 269 out of 1001 reviews" "
Rating 6 - Okay. 233 out of 1001 reviews" "
Rating 4 - Poor. 178 out of 1001 reviews" "
Rating 2 - Terrible. 152 out of 1001 reviews" "

6.2/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

5.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Ernesto

Liked: Staff & service
Stayed 2 nights in Jan 2024

4/10 Poor

Dylan

Liked: Cleanliness
Disliked: Staff & service
They didn’t have any breakfast or coffee ready like they claim in their ad. Customer service was nonexistent
Stayed 1 night in Mar 2024

6/10 Okay

Patricia

Disliked: Cleanliness, property conditions & facilities
Roaches in the room and noisy neighbors waking us up every night, talked to front desk and they wouldn’t do anything to help fix the issues or compensate us.
Stayed 1 night in Feb 2024

6/10 Okay

Angela

Travelled with pets
There was a paint roller and brush on the floor. and a paintroller pan w.paint in it on the toilet. The room smelled of fresh paint. There was an electric drill on the bathroom counter as well as the bathroom door knob. I dialed 0 to let the front desk know but no1 answered. The next morning, 8am I man tried to barge in, didnt knock, had a keycard. Luckily I had the swing lock on. I didnt go to the door, he didnt knock again. 9am he did the same thing. I answered the door. He apologized, spanish speaking so broken english and let me know he needed to come in to install a new door knob. I let him, and his little dog. 10min and they left. Not impressed, but whatever.
Stayed 1 night in Feb 2024

6/10 Okay

Dylan

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
I checked in by myself for the night, and being winter there wasn’t much to do but hang out in the room - luckily I wasn’t too lonely, as the multitude of scurrying roaches kept me company.
Stayed 1 night in Jan 2024

10/10 Excellent

Daniel B.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Daniel B.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

joel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Dana

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Dec 2023

6/10 Okay

Shravan

Travelled with family
Shravan Kannan
It was okay. Not a bad hotel but definitely needs to be better maintained. Floors are dusty and the bathtub drain is draining water slowly.
Stayed 1 night in Dec 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Jared

Stayed 1 night in Dec 2023

6/10 Okay

Judi, Sneads Ferry

Liked: Cleanliness, staff & service
Disliked: Amenities
Clean but needs updating. Location on the beach was great.
Stayed 2 nights in Dec 2023

2/10 Terrible

Alice

Travelled with family
Disliked: Cleanliness
We did not stay here. One room had a very bad smell and the second one had black bugs in the refrigerator. We asked to cancel our reservations and went to another motel next to it
Stayed 2 nights in Nov 2023

8/10 Good

Karen

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

6/10 Okay

Rasheedah

Disliked: Cleanliness
Stayed 1 night in Nov 2023

10/10 Excellent

Bertha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel location is very convenient, access to the beach is great, room is clean and comfortable
Stayed 2 nights in Nov 2023

6/10 Okay

BachHa

Thí is good for me , when needed
Stayed 2 nights in Oct 2023

4/10 Poor

Jenny

Travelled with family
Disliked: Staff & service, property conditions & facilities
The building is in desperate need of updating. The picture listed on the webpage was not this facility. The grout in the tub was black. Door to balcony would hardly open or lock. The only elevator was at one end of the motel and the furtherest from the more expensive rooms. Had to walk up to 3rd floor. Did not care for the kiosk check in. The employee on the kiosk was very nice but prefer an actual person. I will not stay here again.
Stayed 6 nights in Oct 2023

8/10 Good

Janet

Travelled with family
Liked: Room comfort
Stayed 2 nights in Oct 2023

2/10 Terrible

Dennis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Latisha

Stayed 1 night in Oct 2023

6/10 Okay

Harold

Travelled with family
Liked: Amenities
#1. Did not like having to check in on a kiosh mach. Hard to understand. Bed slept wonderfully. Did not like having to pay a large security deposit which I was not told about before hand. They charge everybodya large security deposit and it is 4 to 5 days after checkout that your get your refund. They are using our $'s at no cost to them. I will search for a place that does not do this.. After checking my bank account after 5 working days, I find they charged an additional amount that I did not know about. I did not do any damage to their room but looks like they withheld some. *'m 81 and do not tear people's property up.
Stayed 3 nights in Oct 2023

6/10 Okay

Amanda

Stayed 2 nights in Oct 2023

8/10 Good

Cian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

4/10 Poor

James

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I won’t stay there again. The floors were Sandy and dirty. This motel needs an overhaul and some TLC.
Stayed 2 nights in Oct 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness
WELL
Not so good
Stayed 3 nights in Oct 2023

4/10 Poor

Angie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Kenneth, Indiana

Disliked: Cleanliness
Stayed 4 nights in Oct 2023

2/10 Terrible

Cathy, Kill Devil Hills

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel itself was just right. Unfortunately, my daughter's credit card was used fraudulently right after she checked in at the front desk.
Stayed 2 nights in Oct 2023

2/10 Terrible

Swetha

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst experience of life
First it started with room floor being horrible and smelling. Then later we figured bathroom door does not lock and makes screeching noise everytime we open or close. We stayed in room 119. When we slept the bed started making noise and then in the middle night, neighbors were screaming and talking. They had dogs barking. We went and told them to stop but they did not even after telling. We wanted to go to reception but we were scared they had gun. So we called front office and it went to voicemail so we contacted hotels.com representative and she tried and was unsuccessful too. So we just bares it for hour. Lastly in the morning, we saw live bed bugs moving in the bed and that’s it, we vacated immediately and washed all the clothes by staying in between somewhere else.. I am also pregnant and 6 months through. I won’t leave this matter here
Stayed 1 night in Oct 2023

4/10 Poor

Hilton

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lady at checkin was really nasty. Other staff I encountered were pleasant and helpful. Was charged a $5 booking fee. Nothing mentioned by Expedia or on hotel's website. Had large cockroaches crawling through room. I have been coming to Outer Banks for 33 years. Haven't seen bugs like that here before. Lots of ryst on metal in the rooms. Handles, hinges, etc.
Stayed 2 nights in Oct 2023

6/10 Okay

Peter

It was a great location, but the check in was not by staff… it was by a lobby machine with a remote assistant. Additionally the floor was not clean
Stayed 1 night in Oct 2023

6/10 Okay

Michele

Travelled with family, Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities
It was ok. You get what you pay for.
Stayed 2 nights in Oct 2023

2/10 Terrible

Michelle

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our bed had a weird stain on the corner of it. The furniture is extremely out dated, scratched and worn out. The place just overall seemed run down, outdated, dirty and trashy.
Stayed 1 night in Oct 2023

6/10 Okay

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
September travel
The beds were too hard and very uncomfortable pillows were bad too. We weren’t told the pool was closed even though we called the day before and our reservation cost more when we checked in!
Stayed 5 nights in Sep 2023

6/10 Okay

Irena

Travelled with partner
Liked: Staff & service
I liked being close to the water. Building is older but it was not that bad. Yard was full of Cockroaches. I liked that it was pet friendly, but I don't understand why people don't pick up their dog poop. Staff was great.
Stayed 4 nights in Sep 2023

2/10 Terrible

STEPHEN

Disliked: Cleanliness, staff & service, property conditions & facilities
Help Me Please
This property should not be part of the Hotels.com family. It should have never been booked. Mold on the light shade and along the ceiling. Heard water dripping above me at time during the night then noticed the moisture in the morning. Paint chipping throughout. Room in bad shape. Hope I can get a refund. We left the next morning, paid for 2 days but stayed one.
Mold
Rust
Paint Chipping
Dirty
Stayed 2 nights in Oct 2023

8/10 Good

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2023

6/10 Okay

william

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The mattress needs to be replaced It was horrible and we did not sleep
Stayed 1 night in Sep 2023

8/10 Good

Tammy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Stayed 1 night in Sep 2023

2/10 Terrible

LISA

Stayed 6 nights in Sep 2023

8/10 Good

Vincent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Roger

Disliked: Cleanliness, staff & service
Good location, lacking in basic service
Checked via their web conferencing, very poor user experience. During the days rom was not cleaned had to call for clean towels, they were in a bag tied to the door when we returned. We left early. Good location close to everything. Would not stay again.
Stayed 4 nights in Sep 2023

6/10 Okay

john

Travelled with partner
Disliked: Amenities
Just ok property.
Stayed 2 nights in Sep 2023

4/10 Poor

Andres

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Our room was dirty
Stayed 2 nights in Sep 2023

2/10 Terrible

Jennifer

Stayed 4 nights in Sep 2023

8/10 Good

Jennifer

Liked: Staff & service
Stayed 2 nights in Sep 2023

6/10 Okay

Tara

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Don’t waste your money
The staff, lobby and continental breakfast were nice. The room was nothing like the photos online. There was rust and something brown around the toilet. We didn’t see any roaches in the room, but there were several on the walkway outside of our room. We did see several large spiders in our room. If I would have been able to cancel once we arrived I would have. Don’t waste your time and money with this place.
Stayed 3 nights in Sep 2023