Seasonal outdoor pool, open 10:00 AM to 10:00 PM, pool umbrellas

Reviews of Comfort Inn On the Ocean

2.5 out of 5
Comfort Inn On the Ocean
1601 Virginia Dare Trail, Kill Devil Hills, NC

Reviews

7.8

Good

Rating 10 - Excellent. 325 out of 1004 reviews" "
Rating 8 - Good. 373 out of 1004 reviews" "
Rating 6 - Okay. 177 out of 1004 reviews" "
Rating 4 - Poor. 76 out of 1004 reviews" "
Rating 2 - Terrible. 53 out of 1004 reviews" "

7.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

JOHN

Basic hotel room which is what you pay for. The breakfast was disgusting unless you like powdered eggs and leather bacon.
Stayed 2 nights in Mar 2024
Response from Lynnsey on 24 Mar 2024
Thank you for your feedback, our eggs are actually real, liquid eggs. Our breakfast is required by Comfort Inn.

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Practically all wonderful, except the facility needs updating.
Stayed 1 night in Mar 2024
Response from Lynnsey on 17 Mar 2024
Thank you for your feedback, we appreciate your response

2/10 Terrible

Delores

Stayed 1 night in Mar 2024
Response from Lynnsey on 24 Mar 2024
Thank you for your feedback

8/10 Good

James

Travelled with family, Travelled with partner
Friendly
Stayed 2 nights in Dec 2023
Response from Lynnsey on 8 Feb 2024
Thank you for your feedback

10/10 Excellent

Gary

Stayed 1 night in Dec 2023
Response from Lynnsey on 8 Feb 2024
Thank you for your feedback

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This Utahn Was Impressed - Great Value
The motel was a great value for the money. The local on the beach is terrific and the staff was very nice and friendly. The kind desk clerk helped me find directions to my church for Sunday morning and they had Diet Dr. Pepper in the vending machine!
Stayed 1 night in Dec 2023
Response from Lynnsey on 8 Feb 2024
Thank you so much for your feedback, we hope to see you again!

8/10 Good

ERICKA

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Lynnsey on 29 Nov 2023
Thank you for your feedback

10/10 Excellent

Sergio

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Lynnsey on 15 Nov 2023
Thank you for your feedback, we're so glad you enjoyed your stay

10/10 Excellent

Carolann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We didn't like smelling cigar smoke in our room after 8pm. I have allergies and it made it difficult for me to breathe.
Stayed 1 night in Oct 2023
Response from Lynnsey on 15 Nov 2023
I apologize for that, in the future please contact the front desk so we can move you to a different room, and also contact the source as we are a non-smoking hotel. Thank you for your feedback

10/10 Excellent

Misty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Lynnsey on 15 Nov 2023
Thank you for your feedback, we're so glad you enjoyed your stay

8/10 Good

Megan

Travelled with pets
Liked: Staff & service, amenities
Great location, great staff. Property definitely needs upgrading. I also had some trouble with the hot water taking quite a while. Otherwise a good stay for the price!
Stayed 1 night in Oct 2023
Response from Lynnsey on 21 Oct 2023
Thank you for your feedback

8/10 Good

Michael

Stayed 1 night in Oct 2023
Response from Lynnsey on 15 Nov 2023
Thank you for your feedback

8/10 Good

Gilda

Travelled with family
There was sand on the bedroom floor. No bathroom cleaning done during our stay
Stayed 2 nights in Oct 2023
Response from Lynnsey on 21 Oct 2023
Thank you for your feedback

6/10 Okay

Manoj

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Room was smaller than expected. Staff is super friendly and the breakfast is average. No water to drink in gym.
Stayed 2 nights in Sep 2023
Response from Lynnsey on 21 Oct 2023
Thank you for your feedback

6/10 Okay

Nathan

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
This place needs a little TLC. My room had some chips in the wall and there were some cosmetic defects. Also, the toilet was loose. Not the toilet seat, the entire toilet.
Stayed 1 night in Oct 2023
Response from Lynnsey on 21 Oct 2023
Thank you for your feedback

8/10 Good

Sylvia

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
All was adequate
There was nothing unusual about our stay. The room wss adequate. The view might have been more spectadular had we been on a higher floor. Since there was no elevator, we were satisfied being located on the lower floor.
Stayed 1 night in Sep 2023
Response from Lynnsey on 21 Oct 2023
Thank you for your feedback, we appreciate your response

8/10 Good

brian

Travelled with partner
Liked: Staff & service, property conditions & facilities
it was right on ocean .front desk people where great .check in was 4 pm but could not get into our room until 420 but that was ok housekeeping was not that goodi will leave it at that
Stayed 3 nights in Sep 2023
Response from Lynnsey on 14 Sept 2023
Thank you for your feedback

8/10 Good

Maritza

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Lynnsey on 14 Sept 2023
Thank you for your feedback

8/10 Good

David

Travelled with partner
Liked: Staff & service
STAFF NICE
Stayed 3 nights in Sep 2023
Response from Lynnsey on 10 Sept 2023
Thank you for your feedback

6/10 Okay

Dana

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Door to balcony would not open. Handle on entry door loose hard to shut
Stayed 1 night in Sep 2023
Response from Lynnsey on 10 Sept 2023
Thank you for your feedback

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great front desk and food
Excellent front desk service. The food at the hotel was very delicious. Room felt on the small and dated side. Very comfortable bed. It’s a no smoking hotel, but one night about every 30-45 minutes a very strong cigarette smell was coming into our room. Guess the no smoking policy is very hard to enforce. Nice breakfast and we loved that complimentary coffee was always available. Overall a very good experience.
Stayed 4 nights in Aug 2023
Response from Lynnsey on 7 Sept 2023
Thank you for your feedback, we're happy you enjoyed your stay with us, we look forward to seeing you on your next vacation :)

10/10 Excellent

Desiree

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very interactive and kind! Loved being welcomed and asked where we were from!
Stayed 2 nights in Aug 2023
Response from Lynnsey on 28 Aug 2023
We're so glad you enjoyed your stay, we hope to see you again in the future :)

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Lynnsey on 28 Aug 2023
Thank you for your feedback, we're glad you enjoyed your stay

8/10 Good

GIL, Framingham

Travelled with partner
Liked: Cleanliness, staff & service, amenities
There should be an elevated grate between outside shower leading to beach. Had to slosh through 3 inches of dirty water both ways
Response from Lynnsey on 17 Aug 2023
That is a good idea, I have passed this suggestion to my GM, thank you for your feedback.

6/10 Okay

Dipendra

Liked: Staff & service
Disliked: Property conditions & facilities
Cleanliness is poor
Stayed 1 night in Aug 2023
Response from Lynnsey on 17 Aug 2023
Thank you for your feedback

8/10 Good

Mae

Travelled with family
Liked: Cleanliness, staff & service, amenities
The property was easy assessable, Friendly people Good breakfast, Need a few updates. Front desk clerks were very friendly and helpful.. Good parking well lit. felt safe. would stay again.
Stayed 3 nights in Aug 2023
Response from Lynnsey on 14 Aug 2023
Thank you for your feedback, we're so glad you enjoyed your stay, we hope to see you again in the future

4/10 Poor

Kellie

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This place is so run down. There was a roach in one of the elevators! Expedia put us in a horrible room at first! Luckily I was able to afford an upgrade which gave us a better room but still not really up to my standards. We had an ocean view with the upgrade. Breakfast was just ok. I will never stay at this hotel again!
Stayed 2 nights in Aug 2023
Response from Lynnsey on 14 Aug 2023
Thank you for your feedback

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sherrin Wall is amazing
Nice outer banks weekend
Stayed 1 night in Aug 2023
Response from Lynnsey on 14 Aug 2023
Thank you for your feedback

6/10 Okay

Hans

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023
Response from Lynnsey on 17 Aug 2023
Thank you for your feedback

10/10 Excellent

Vilma

Travelled with family
Liked: Cleanliness, amenities
Great service
Stayed 2 nights in Aug 2023
Response from Lynnsey on 13 Aug 2023
Thank you for your feedback, we greatly appreciate it

8/10 Good

Kenneth

Travelled with partner
Disliked: Property conditions & facilities
Hotel has seen much better days. Staff was great - friendly and efficient and gave us great options for dining spots. Breakfast was a disaster; tables were not wiped down; we had to get dry napkins to wipe up previous guests messes. It appeared that nobody was available to empty the trash bin. It all seemed unsanitary. Also the layout was inconvenient - not well thought out. The hotel required two elevators to get to upper floors. It needs an upgrade badly. available
Stayed 1 night in Aug 2023
Response from Lynnsey on 12 Aug 2023
Thank you for your feedback, we appreciate it

4/10 Poor

Maryam

Travelled with group
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Lynnsey on 12 Aug 2023
Thank you for your feedback

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Aug 2023
Response from Lynnsey on 12 Aug 2023
Thank you for your feedback

2/10 Terrible

Erik

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
False advertisement on room. Room I booked had ocean view with balcony , check in they say street view. Could not give ocean view with balcony. We left and they still charged me one night. That is not right!
Stayed 2 nights in Aug 2023
Response from Lynnsey on 12 Aug 2023
We apologize for the inconvenience, our rooms are based on the written description, you can always call the hotel after booking to make sure you are checking into what you thought, as the hotel cannot control how the reservation is sent to us

10/10 Excellent

Behzad

Travelled with family
Liked: Staff & service
Stayed 2 nights in Aug 2023
Response from Lynnsey on 12 Aug 2023
Thank you for your feedback, we appreciate it

6/10 Okay

Edinson

Liked: Staff & service
Disliked: Property conditions & facilities
Very friendly staff! Poor property maintenance
Stayed 3 nights in Aug 2023
Response from Lynnsey on 10 Aug 2023
Thank you for your feedback

6/10 Okay

Miranda

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
The shower was filthy. Falling apart. Mold like looking stains all in the shower walls. The cover plate was black with filth and hanging on by 1 screw. The bathroom sink plug was broken and i had to pull it out anytime i ran water. We showed up the hotel and they didn't have a room for us. Had to send us to 20 mins away to another comfort in.
Stayed 4 nights in Aug 2023
Response from Lynnsey on 9 Aug 2023
It looks like from your reservation you needed a pet friendly room but did not book one or call the hotel, and when you came to check in we did not have the pet friendly room available, we had to transfer your reservation to our sister property to accommodate you.

10/10 Excellent

Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a wonderful place for our week long vacation! Great staff and great location! We cannot wait to visit again. The staff were so friendly!!
Stayed 7 nights in Jul 2023
Response from Lynnsey on 9 Aug 2023
We're so glad you enjoyed your stay, we look forward to seeing you again :)

8/10 Good

Maria

Travelled with family
Liked: Staff & service, room comfort
OBX 2023
Overall, our stay was good. The rooms are clean and the beds are comfortable. The breakfast every morning was very good. The only thing is that the doors on our floor looks so old and some have paint stains on them. The carpets in the corridors are beautiful though. The elevators serviced well but the exterior looks like it needs to be cleaned/redone.
Stayed 4 nights in Jul 2023
Response from Lynnsey on 3 Aug 2023
Thank you for your feedback, we appreciate your comments to help make us better

10/10 Excellent

Clare

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Breakfast is the bomb and love the comedy
Stayed 5 nights in Jul 2023
Response from Lynnsey on 3 Aug 2023
Thank you for your feedback, we're glad you enjoyed your stay

8/10 Good

Gary

Liked: Amenities
There wasn’t enough night life in the area.
Stayed 3 nights in Jul 2023
Response from Lynnsey on 1 Aug 2023
Thank you for your feedback

10/10 Excellent

Aaron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Lynnsey on 1 Aug 2023
Thank you for your feedback

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Lynnsey on 1 Aug 2023
Thank you for your feedback

10/10 Excellent

ANITA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Lynnsey on 29 Jul 2023
Thank you for your feedback, we appreciate it

8/10 Good

Brandy, Yorktown

Liked: Cleanliness, staff & service
Convenient location, age of property shows like many in the outer banks but the staff was great and the room was clean. Beach and pool were fantastic.
Stayed 2 nights in Jun 2023
Response from Lynnsey on 27 Jul 2023
Thank you for your feedback

10/10 Excellent

Jason

Stayed 2 nights in Jul 2023
Response from Lynnsey on 27 Jul 2023
Thank you for your feedback, we appreciate it

6/10 Okay

Denise

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very old and not the cleanest.
Response from Lynnsey on 27 Jul 2023
Thank you for your feedback

6/10 Okay

Jaimie Green

Travelled with family
Disliked: Cleanliness
Perfect location for easy access to the beach and local restaurants. However the cleanliness of our hotel room was not up to standards. A few towels had large dark stains with hair and the back of one pillow case had brown stains which made us wonder if they were changed from previous guests. There was also standing water in the shower.
Response from Lynnsey on 24 Jul 2023
Thank you so much for letting me know, I will make sure the information is passed to the head housekeeper to make sure the housekeepers cleaning the rooms are inspecting everything they are leaving in the room. I will also make sure maintenance is made aware of the shower. Thank you again

6/10 Okay

Kristin

Stayed 1 night in Jul 2023
Response from Lynnsey on 13 Aug 2023
Thank you for your feedback

6/10 Okay

Rhonda

Travelled with family
Liked: Staff & service
Not the vacation we hoped for
An older hotel with no updates. The area near the outside shower needs to be fixed. You have to walk through ankle high disgusting water every time you come in from the beach. Tub did not drain well. Food in the cafe was not cooked enough.
Stayed 4 nights in Jul 2023
Response from Lynnsey on 21 Jul 2023
Thank you for your feedback, I will make maintenance and the food and beverage manager aware of the experience that you had