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Reviews of Box Canyon Lodge And Hot Springs

2.5 out of 5
Box Canyon Lodge And Hot Springs
45 Third Ave, Ouray, CO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 293 out of 465 reviews" "
Rating 8 - Good. 119 out of 465 reviews" "
Rating 6 - Okay. 32 out of 465 reviews" "
Rating 4 - Poor. 15 out of 465 reviews" "
Rating 2 - Terrible. 6 out of 465 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Joana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing place to stay!
Stayed 1 night in Mar 2024

10/10 Excellent

Heidi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is AWESOME! The private hot springs were so convenient and hot! Location was great and scenery was amazing!
Stayed 3 nights in Mar 2024
Response from Malori on 5 Mar 2024
We love that you had a good time with us and hope to see you again soon!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to the Ouray Ice Park, nice soaks, nice rooms.
Stayed 1 night in Jan 2024
Response from Malori on 23 Jan 2024
Thank you William for the 5/5 we hope you had fun at the Ouray Ice Park and are thrilled that you enjoyed your stay with us!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Malori on 23 Jan 2024
Scott, we are very happy to see the 5/5 rating from you and are so glad you enjoyed your time here!

10/10 Excellent

Zoraima

Liked: Cleanliness, staff & service, property conditions & facilities
Dejaré mi calificación aquí en español para los futuros huéspedes latinos. Fue un placer estar 2 dias en éste hermoso hotel. Todo fue fácil y excelente 👌. Hice mi reservacion por Expedia y fue suoer fácil. Las instalaciones estan en excelente estado y todo limpio y con grand espacio tuvimos un cuarto con 2 camas full y suficiente espacio para 2 adultos y 2 niños.. •• El desayuno esta muy bien solo que estaria mejor que hubiera un poco de mas variedad en desayunos. El hotel esta super cerca de los parques para salir a caminar y las hot tub Spring . Super bien nos encanto estar en las tub.. tuvimos la fortuna de encontrar a un excelente precio los dias de estar ahi.. Gracias por todo. Regresaremos en el vereno 👍👍
Stayed 2 nights in Dec 2023
Response from Malori on 9 Jan 2024
Thank you kindly for the great review! We are so glad you had a good time and hope to see you again soon!

6/10 Okay

Richard

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Malori on 9 Jan 2024
Richard, thank you for the review. We would love to know what aspects of your stay could be improved to recieve a better rating from you next time!

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
We absolutely loved staying at the box canyon lodge. Breakfast every day, very cozy rooms, and lots to do in town!
Stayed 3 nights in Nov 2023
Response from Malori on 8 Dec 2023
We are so glad you enjoyed your stay and hope to see you often in the future!

10/10 Excellent

Allison

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot springs off of their hill was the best part, and the fact we could bring our dog was a nice plus. So cute and quaint. The outside areas were really cute.
Stayed 1 night in Oct 2023
Response from Malori on 11 Dec 2023
Thank you for the great review! We love to see your furry friends join you on your getaway!

6/10 Okay

Sarah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hot tubs close at 9 pm
I can not believe you close the hot tub pools at 9pm! That is way too early - 10 maybe (but the hot tubs that stay open all night are the best)! Also, the front desk girl came out at 8:30 pm to tell us that we needed to prepare to get out in 1/2 hour. She said the pools were too hot (so the next morning she made sure they were all cooler, even though everyone told her that they liked them how they were - hot - like hot springs should be). In the morning all of the pools were about 100° - colder than I like my baths). I had to go to another hot springs to actually soak in some hot waters so I was not happy. I went there for the hot springs!
Stayed 1 night in Nov 2023
Response from Malori on 8 Dec 2023
Hi Sarah, I do apologize for your dissapointment in the hot tub hours. During the winter months we close them at 9, but other times of the year we do keep them open until 10! Our standard goal is to have the tubs range from 101-106, and we try to adjust accordingly. We are always checking temperatures and we would be happy to let you know which one is the hottest at any particular time during your stay. I do hope you enjoyed your stay otherwise.

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Malori on 11 Dec 2023
We greatly appreciate your response and hope to see you again soon!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Hot springs
Stayed 1 night in Nov 2023
Response from Malori on 11 Dec 2023
Happy to see that you enjoyed your stay, thank you for the review!

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Nov 2023
Response from Malori on 11 Dec 2023
James, we are so pleased that you had an excellent stay and do hope you will join us again!

10/10 Excellent

Jarrod

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Malori on 11 Dec 2023
Jarrod, thank you for your great review we appreciate it!

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place. The mineral springs on the hillside are easily accessible. No crowd this time of year so tubs were always available. The downtown is an easy walk from the lodge.
Stayed 2 nights in Oct 2023
Response from Malori on 11 Dec 2023
Thank you for your input Robert, we appreciate your time spent giving us a great review!

10/10 Excellent

Anthony

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place with great hot springs. Conveniently located to walk into town or hop straight onto the Perimeter Trail. Will definitely stay again.
Stayed 1 night in Oct 2023
Response from Malori on 11 Dec 2023
We would be happy to have you again and are so glad you enjoyed your time here!

8/10 Good

Wendall

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Great weekend getaway
Stayed 2 nights in Oct 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a great getaway
Another great stay. Will be back and back.
Stayed 1 night in Oct 2023
Response from Malori on 11 Dec 2023
Robert, we are thrilled you another pleasant stay and hope to see you again soon!

6/10 Okay

Sonya

I checked out online for 11am the night before departure, but I had housekeeping knock and try to enter the room 3 separate times before checking out!! Communication with housekeeping may be necessary!
Stayed 1 night in Oct 2023

10/10 Excellent

Terrah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

6/10 Okay

Kelly

Cumbersome check 8n
We were not fans of the electronic check in. It was cumbersome and not efficient. After that process was complete, we still needed to sign forms, etc for the use of the tubs. Seems like other properties have a smoother process. Finally after the check in process and text response showing our room number the keys were for another room!!! Staff at the front desk acted as though we were incompetent. Room was average nthe hotel has declined since our last stay from years past. The room.was clean and bed comfortable.
Stayed 2 nights in Oct 2023
Response from Malori on 11 Dec 2023
Hi Kelly, I apologize for your check in experience. The electronic proccess is meant to make it easier on guests, but I do understand there are some kinks that need worked out. We have a front desk attendant available to help in any way from 7:30am-9pm. With an old hotel comes many challenges, and we are diligently working to complete several updates and rennovations to our property. We appreciate your input and are always listening to ways that we can improve!

8/10 Good

Rachel

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Box Canyon Lodge
The motel was clean and the beds were comfortable. It is noisy so as soon as people near you start to get up and around everyone is up. Front desk staff were adequate but not welcoming. Breakfast on Sunday was a Jimmy Dean breakfast sandwich and it seemed they were low on stock or stingy with stuff. Hot tubs were nice but we wished they supplied robes since it was chilly.
Stayed 2 nights in Oct 2023

10/10 Excellent

paul

Stayed 2 nights in Oct 2023

8/10 Good

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A nice, friendly place. Room was clean, good bed. Rooms could use some updating. Very low toilet. The tub / shower was slippery. There was no bath tub mat and no grab bar.
Stayed 2 nights in Oct 2023

6/10 Okay

Verified traveller

Too costly
Very quaint older place but not worth $570 for two nights
Stayed 2 nights in Sep 2023

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Perfect stay! Loved the hot tubs. Clean room and comfortable bed. Would definitely stay here again
Stayed 3 nights in Sep 2023

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty setting.
Stayed 1 night in Aug 2023

4/10 Poor

Lindsley

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Horrible check-in experience for us as well as 2 other parties coming in the same time. Had to call the manager in duty 6 times while standing at the front desk to get checked in. No greeting or apology for the wait-and no clean room. I’ve machine broken, which I reported but I suspect they already knew, and no apology or effort to correct. Breakfast was one of the worst I’ve seen at any hotel. Just grateful we had shortened our stay to one night.
Stayed 2 nights in Aug 2023

10/10 Excellent

Lauren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cute property and rooms. All staff we encountered were excellent. We didn't end up having time to do the hot springs but they looked fun. Communication was great. Only complaint would be there were gnats coming through the ceiling in the bathroom.
Stayed 2 nights in Aug 2023

10/10 Excellent

Kathleen

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the layout of the room! There were 5 of us, so the second room and the table with barstools were so nice to have! It's an older hotel, but they've done a cute job making the rooms nice, within the confines of the actual building being outdated (office style tile ceiling for example). It would have been nice to have A/C in the second room, but it was beautiful out and we were able to open the windows. The staff was really nice and friendly, and the hot spring area is really nice! They even called to walk us through late check-in procedure, as it was getting close to the time the lobby closed. It's also great location.
Stayed 2 nights in Jul 2023

10/10 Excellent

RICHARD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed here before, will stay here again great place great location
Stayed 2 nights in Aug 2023

6/10 Okay

Matthew, Wichita

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Kevin

Stayed 1 night in Jul 2023

4/10 Poor

Loreena

The room was clean but the property is in rough shape. Ice maker doesn’t work and several hot tubs not working.
Stayed 1 night in Jul 2023

10/10 Excellent

TANYA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cute and convenient right on the edge of town where you can easily walk to anything in town, including a couple of waterfalls. Has its own natural hot springs hot tubs and a nice lookout spot above those if you keep walking up.
Stayed 3 nights in Jul 2023

2/10 Terrible

Isaac

Travelled with group
Disliked: Staff & service, property conditions & facilities
The room was clean, but the bathroom was lacking. The toilet was too small, didn't use it. The lighting around the stairs at the hot tubs was poor. I fell and cracked some ribs. When I told management, they offered little sympathy or care. They should have offered a discount or a future stay or something.
Stayed 1 night in Jul 2023
Response from Troy Callender, Owner on 24 Jul 2023
Hi Isaac. Very sorry to here about this incident. There is no record of such incident so I cannot answer to what happened on the stairs. There is led lighting on undersurface of the hand rails going up the main stair case. Now that I am aware of it I will review our cameras and see if I can see the incident. I don't have much detal as far as date and time of day which would be helpful. We have employees that are very helpful and caring so this doesn't really fit with how our staff address issues. Regarding the toilets they are standard size. Rooms are older so we can't change that situation and this is first time a guest has had such a problem.

10/10 Excellent

Kathryn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved the room, it was very comfortable, nicely updated and clean with all the amenities needed. We loved using the hot spring tubs at night, they were fabulous. Our only issues were our sheets wouldn't stay fastened to the corners of the bed and the door was hard to open. We wished there was more at breakfast such as fruit and yogurt. No complaints at all!
Stayed 3 nights in Jul 2023

10/10 Excellent

Jonathan

Stayed 2 nights in Jul 2023

10/10 Excellent

Raymond

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff
Stayed 1 night in Jul 2023

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay in Ouray. Staff was very friendly and accommodating. Anything we needed, they got for us or pointed us in th right direction. Loved the hot spring tubs and balcony. Weld stay there again.
Stayed 2 nights in Jul 2023

10/10 Excellent

Terri

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love, love, loved our accommodations. The room was spacious, we had a private balcony, the hot springs were marvelous. Dillon, the front desk clerk when we checked in was very helpful. He was knowledgeable about the town and box canyon falls.
Stayed 2 nights in Jul 2023

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Teri

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location, cleanliness, quiet.
Stayed 5 nights in Jul 2023

2/10 Terrible

Timothy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Troy Callender, Owner on 7 Jul 2023
Hi Timothy. I am responding to your 2/10 review and based on the message you sent after you completed your stay your main issue was water pressure in your room. As stated in my response to your message we had no knowledge of the water pressure issue until after you left the hotel. I checked with staff and there is no record that you reported a problem. Maintenance checked your room and the entire building for water pressure issues and the pressures were all good. We strive to provide the best stay for our guests and like any hotel problems can arise and as long as we are aware we can usually correct the problem so it doesn't impact your stay. I hope you enjoyed visiting Ouray and I truly hope you consider coming back in the future.

8/10 Good

Allen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great for a nice weekend. Rooms are a little outdated; but overall sufficient for the need. Only downside is hot springs can become crowded on busy weekends
Stayed 3 nights in Jul 2023
Response from Troy Callender, Owner on 6 Jul 2023
Thank you for review. We are always trying to improve guest experience. The hot tubs are very popular. The hotel is older and we are gradually upgrading rooms but it is a slow process to complete. Hope you will come back again.

10/10 Excellent

Erin k

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
What a great stay! Fabulous location at the base of Box Canyon, walkable to all of Ouray’s Main Street. I will definitely stay here again
Stayed 2 nights in Jul 2023
Response from Troy Callender, Owner on 6 Jul 2023
Hi Erin. Thank you for the nice review and look forward to seeing you back!

8/10 Good

Leslie

Stayed 2 nights in Jul 2023
Response from Troy Callender, Owner on 7 Jul 2023
Thank you for the 8/10 review and hope you will return again in the future!

6/10 Okay

Sheree

Stayed 1 night in Jul 2023

10/10 Excellent

Bryan

Stayed 1 night in Jun 2023