Ratings based on 278 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
82% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller

Resort Port Arrowhead

Posted 27-Jul-2015
Pros: Continental Breakfast
Cons: Open back up the restaurant.
Location: Location is good.
We had stayed there about 3 yrs ago. It has gone down hill since then. The room was clean & friendly staff. They have closed the restaurant & lounge, but serve continental breakfast Sat. & Sun. The could do better up keep on the grounds also. The TV in our room was old & would blink off for a second then come back on. Also picture was blurry. Guess your not suppose to be in room watching TV.
3 out of 5
Recommended
for Everyone
by A verified traveller from Edwardsville Il

We were close to the marina where we keep our boat

Posted 27-Jul-2015
Pros: Location
Cons: It is very dated.
Location: We spend our days on the lake
The hotel was very dated but comfortable. The room was clean.
2 out of 5
by A verified traveller

Nothing like the pics on website.

Posted 20-Jul-2015
Was shocked to arrive to find a yucky looking MOTEL, not a hotel. I reserved a smoking room which my room had no ashtray or signs of smoking so I went out everytime in the heat. Why they advertise a resteraunt makes no sense, they simply don't have one. The mini golf is a joke, not sure why it's even there. If ur just looking for a simple room w ac, it's fine, but this is no RESORT. The room w the indoor pool had to have been over 100 degrees, so was unusable to guests. Just don't expect what they advertise for.
1 out of 5
by A verified traveller

Hotel look nothing like phots on your site!

Posted 08-Jul-2015
This hotel was run down , looked nothing like photos on website! Maid came in with clean towel and made the bed with No clean sheets! Restaurant was closed! Breakfast was biscuits and gravy! Not worth the money spent to stay there!! Locked out of room due to lock jam had to wait to have it fixed! Very disappointed! Would never recommend this hotel to anyone! Many guest felt the same. Due to holiday no other hotels available so we had no choice but to stay!
3 out of 5
Recommended
for Families
by A verified traveller from Alton, IL

Good location and Clean Room

Posted 06-Jul-2015
Pros: Location. Cleanliness.
Cons: Update gym equipment. Next upgrade should be the hallway leading to indoor pool, the indoor pool/gym area, & electronics in the rooms.
Location: Near restaurants, shopping, miniature golf, bumper boats, go-carts, & dock.
Overall, our experience at the hotel was pleasing. We were disappointed that the hotel restaurant was not open, and that the breakfast was limited to continental style. We knew going in that the hotel was not a new condominium, and so we were satisfied with the style and decor of the room. The outdoor pool area was very nice. The work-out facility needs some work and new equipment.
4 out of 5
Recommended
for Everyone
by A verified traveller from Bethalto, Il

Close enough but out of the way.

Posted 01-Jul-2015
We stayed 3 nights at this hotel. It exceeded my expectations. Very satisfied with all the amenities. The pools were awesome. Didn't get top try the restaurant. It was close enough to the malls and chain restaurants but still far enough from all that to enjoy the lake.
2 out of 5
by A verified traveller from kansas city

Not the best

Posted 30-Jun-2015
Pros: Meh....stayed there years ago, will not go back, nothing like it used to be.
Cons: Clean it up. Non vending machine food would be nice.
Location: Nothing in walking distance except to walk to lake shore.
Expedia advertised "breakfast included." Website did not note that it is only on Saturday and Sunday, no meals available on other days. We booked this hotel based on having no transportation in the mornings and having one meal on site. Nothing good to say on the one day we got "breakfast." Advertised a fitness center, this was also another reason why we booked this hotel. Old , broken and fairly gross. Rusted lifting station and a couple treadmills that did not work properly. The rooms and the hotel overall have a run down patina....lack of groundskeeping, overgrown, and trash. Cigarettes everywhere, even outside our non smoking rooms. Did not see receptacles for those. It is quite the party hotel on the weekend and is probably good for those interested in that benefit. Do not plan to sleep much. The pools are large and full to the brim of people and kids; alcohol is allowed there. Overall, if you are going to the lake to party and need somewhere to dump your stuff, this place will work for you. You won't be awake to miss the breakfast anyway.
3 out of 5
Recommended
for Everyone
by A verified traveller from S.E Iowa

Not what they advertise

Posted 29-Jun-2015
The hotel website says there's a lounge and restaurant in the hotel. It was shut down. The noise outside of our room made for a sleepless night. Otherwise the pools and breakfast were great!
2 out of 5
by A verified traveller from Missouri

Nicely marketed poorly delivered.

Posted 29-Jun-2015
This resort was like going back in time but with a cover up mentality. The room was old and small with unmatching furniture. They painted the room but forgot to take off the border up top and just painted over it. The bathroom "remodel" was covering up the old tile around the tub, not replacing it. It did have the 1970ish shower head. We could a washcloth on top of the shower rod... Gross! Amenities included a lamp that did not work next to the bed, fingerprints all over the windows which blocked out view of the almost dead tree or that window. No conditioner for my wife and none at the front desk. Cheap cheap cheap! They did have a free Sunday breakfast but that was even overpriced. No milk, juice, danishes or cereal. Hard quarter sized bagels and an egg concoction that scared my taste buds into just coffee and an English muffin. All I can say is never again will we stay here.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 28-Jun-2015
Friendly staff, decor is certainly in need of a upgrade.