Ratings based on 3,167 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
84% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveller

Dated Hotel near Downtown Disney

Posted 24-Apr-2015
Hotel was within walking distance to Downtown Disney in Orlando. The sleeping rooms are very dated. The beds need replacing as they are very soft, bathrooms small with very little amenities.
1 out of 5
by A verified traveller

Posted 24-Apr-2015
Got a room with the roof review , literally I was able to go truw the window on the roof and then in front was a building. The receptionis actually told me we got the inside view instate of the outside thinking that's a good thing, but then I realized she was being sarcastic because it was no view.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Florida

Good hotel, prompt bus service to Disney attractio

Posted 23-Apr-2015
Swimming pool is nice for couples or family and the facility is a 5 minute walk to Disney Downtown providing many options for dining.
3 out of 5
Recommended
for Everyone
by A verified traveller

great location, next to Downtown Disney

Posted 21-Apr-2015
Pros: Location
Cons: Increased night security in the parking lot
Location: Great restaurants at Downtown Disney, close to all the parks
I was issued a room on the ground floor of the older part of the hotel near the rear parking lot, very noisy. Lots of traffic, someone tried to enter my room in the middle of the night
1 out of 5
by A verified travellerfrom Connecticut

Over priced and lousy staff and rooms

Posted 21-Apr-2015
Old property slapped with paint,lousy housekeeping and just overall poor
3 out of 5
by A verified traveller

Posted 21-Apr-2015
Initially thought the room was a great price. But with a great price I guess comes a terrible view. We were on the ground floor in front of the parking lot. I assumed we would be in the building. check in and out was very quick and the hotel staff was great. I just wish we could've gotten a better idea of the room and location ..
Comment from Hotel Management
22-Apr-2015 by Voice of the Customer, Hotel Management
Dear valued guest, Thank you for writing us a review. We are happy to hear that our staff met your expectations and that you found our check in process to be easy. In terms of your room, we are sorry that you felt the view was not worth the price. If you are planning on returning to the area again, we hope that you will consider us. We are about to undergo some major renovations in our hotel, to ensure that guests feel the value is worth the price. Sincerely, Voice of the Customer
4 out of 5
Recommended
for Everyone
by A verified travellerfrom B

Downtown Disney Hotel

Posted 18-Apr-2015
Excellent location for Disney. Tower rooms were wonderful. Excellent room for people with disabilities.
Comment from Hotel Management
20-Apr-2015 by Voice of the Customer, Hotel Management
Dear valued guest, Thank you for writing us a review and giving us feedback during your stay. We are happy to hear you enjoyed your room in the tower and had the proper accommodations for your stay. Sincerely, Voice of the Customer
2 out of 5
by A verified traveller

Nice close to Downtown Dysney it's the only thing!

Posted 18-Apr-2015
Rooms are terrible, Service is not what I expected, Valet Patking attendants were always very nice I had to say other than that the only good thing this hotel has its the location it is right next to downtown Dysney I must add that the breakfast with the characters which were goofy and Pluto is way over priced for the quality of food I would recommend the Hilton across the street with the bed and breakfast package at Hilton you will love it!!
Comment from Hotel Management
20-Apr-2015 by Voice of the Customer, Hotel Management
Dear valued guest, Thank you for writing us a review. We are sorry to hear that our service and facilitates did not meet your expectations. Your review has been brought to the attention of our food and beverage manager and front desk manager to improve upon service and dining. In terms of our rooms, in the future we will be undergoing a renovation process to ensure guests don't feel the same way you felt. Sincerely, Voice of the Customer
3 out of 5
Recommended
for Everyone
by A verified traveller

Perfect location for Disney Springs

Posted 17-Apr-2015
Pros: Location
Location was great. Room (exterior, tower) was just ok. Beds were extremely comfortable, and the refrigerator was nice to have. But, the room was not cleaned horribly well. Cobwebs hanging from the ceiling, bathroom wasn't exactly clean (dirt/hair in the corners on the floor, bathtub/shower area needed to be cleaned and regrouted--stained with mold).
Comment from Hotel Management
20-Apr-2015 by Voice of the Customer, Hotel Management
Dear valued guest, We appreciate your feedback. In terms of your room and the cleanliness of it, we are sorry that you experienced that at our property. Our director of housekeeping has been notified about your stay and is working to improve upon it for future use. Sincerely, Voice of the Customer
4 out of 5
Recommended
for Everyone
by A verified travellerfrom London

Disney Area

Posted 16-Apr-2015
Pros: It's location near Downtown Disney
Cons: The coffee facilities and decor
Location: Great for location near to Disney theme parks, Downtown Disney, Restaurants and the shopping malls
We stayed in the Tower building which is much nicer. The room was fine for us as we were going to have a busy schedule ahead. For a family of 4 the room can be small and feel crowded. We spent little time so did not notice only during mornings when we all had to use the 1 washroom. The coffee facilities could do with a makeover. I did not see the breakfast room at all during our stay so could not comment as we were always on the go. The outdoor pool and spa are very pleasant though we only managed to use it once on my birthday. The bar area is fine but could do with a better seating area. The parking also gets busy and you have to pay an extra $8 per day. The staff were all very helpful. The Hotel's major plus point is it's location right next to Downtown Disney area with plenty of restaurants and entertainment. All the theme parks are in close proximity which was great as it saves a lot of time in travel.
Comment from Hotel Management
20-Apr-2015 by Voice of the Customer, Hotel Management
Dear valued guest, Thank you for writing us a review. We appreciate your feedback. In regards to your comments about our food and beverage department, our department manager has been notified about your review and is working toward making the facility better for future guests. Sincerely, Voice of the Customer