Ratings based on 2,753 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
83% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom miami

Xmas stay

Posted 26-Dec-2014
Well to begin with i was very satisfy with my familly stay , the only pro is that the housekeeping forgot to came 1day but nothing else , people write bad reviews indont why , we stay in floor 4 very quite no crowds , breakfast caracter awasome good staff , chek in and out very fast and helpfull staff , i will recomend this hotel to everyone , we will come back soon
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 26-Dec-2014
Overall is good, but guest wifi is not convenient.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Saint Petersburg, FL

Close to Downtown Disney

Posted 26-Dec-2014
Pros: Location, location, location... when visiting for Downtown Disney.
Cons: Elevator floors need resurfacing.
Location: Downtown Disney is a short walk away.
Very enthusiastic staff, clean comfortable rooms, acceptable WiFi speeds, smooth checkout. I LOVE the pillows there and we like the location. Be ready to pay for parking.
2 out of 5
by A verified traveller

The Dusty Den

Posted 25-Dec-2014
Location: It is close to the downtown; but it is really away from Disney parks. The bus rides takes about half an hour. When there is traffic, it is longer.
The room was dusty. The shower was leaking. There was a nasty smell in the restroom. They cut the water twice during our three day stay due to plumming repairs. AC was very loud. Sleep disturbing loud. Services were slow.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Arizona

Older hotel starting to show its age

Posted 25-Dec-2014
Pros: Close to downtown disney, only place in the area to eat and shop.
Cons: Hotel needs to be cleaned up and remodeled
Location: Bus to the Disney properties, but may be up to an hour ride depending on stops. Downtown Disney is close food and shopping.
Older property on hotel row. Close to downtown disney.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Jacksonville, FL

Nice large pool area.

Posted 24-Dec-2014
Pros: Pool was great. One was heated. Within walking distance of Downtown Disney.
Cons: Rooms could use some updating.
Location: Downtown Disney is across the street, within walking distance.
Hotel was nice. Beds were comfortable. Across the street from Downtown Disney. Very nice large pool area with a splash zone for kids and an outdoor bar. The room itself was just ok. Nothing special. Had a paid less I would have thought it was great for the price. However, I feel we overpaid for the room. It was very convenient for the purpose we were there, a concert at House of Blues.
2 out of 5
by A verified travellerfrom B

Hotel needs renovations and staff need training

Posted 24-Dec-2014
Expedia rooms needed makeover and were city blocks from Lobby. Some of the staff were unhelpful and even combative.
2 out of 5
Recommended
for Everyone
by A verified travellerfrom Miami

OK hotel

Posted 23-Dec-2014
The room was smeely although everything was clean. Steps away from Downtown Disney and close to restaurants. The bus ride to the Magic Kingdom parks works good very convenient.
3 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel

Posted 19-Dec-2014
2 minor complaints- 1st, we were told parking on the side of the hotel was openly available, not given a code to get into that lot so we had to go back up and get one also limited parking spaces due to valet parking spots. 2nd, the doors on our floor slammed shut everytime anyone went in or out, not only our room, we heard it several times.
Comment from Hotel Management
23-Dec-2014 by Helen, Hotel Management
Dear Valued Guest, Thank you for bringing your concerns to the attention of our management team. I would like to extend my personal apologies for any inconvenience you experienced for the inadequate service you received regarding the parking situation and the noise level from the doors. Please be assured that I have shared your comments about the loudness of the doors with the maintenance director and he will take corrective action immediately to ensure your stay is a more enjoyable one the next time you stay with us. Sincerely, Shelby Brandt Voice of the Customer
4 out of 5
Recommended
for Everyone
by A verified traveller

Perfectly located to Downtown Disney. Able to walk

Posted 19-Dec-2014
Pros: Location. Bus service to Epcot.
Visited Downtown Disney. Had a wonderful dinner with Irish entertainment. Epcot international exhibits were outstanding. Beautiful at Christmas.
Comment from Hotel Management
23-Dec-2014 by Helen, Hotel Management
Dear Valued Guest, Thank you for taking the time to review our hotel and share your most recent experience with us. I am pleased to know that you enjoyed our location to Downtown Disney and were able to experience many of the entertainment venues that they have there. Our team looks forward to the next opportunity to serve and and provide you with great customer service. Sincerely, Shelby Brandt Voice of the Cusotmer