Great location Posted 16-Sep-2014
I chose to stay at the Wyndham because of its proximity to Downtown Disney, and for the shuttle buses to the parks. I really liked the hotel. I suffer from Chronic Fatigue/Fibromyalgia, and comfortable pillows are essential. This was one of the very few hotels where the pillows were absolutely perfect! The beds were comfortable, and I felt well rested each morning. The buses ran on schedule, and were very easy to use. I made good use of the 24 hour coffee shop, especially when I was so tired after walking in the parks every day. The only thing I didn't like was the way access to the pool was situated. You had to ride the elevator to the basement, and exit through a side door of the hotel, which left you some distance from the pool. I was very uncomfortable with this setup, because I was traveling alone, and hated the idea of wandering through the basement of a building, and then having to walk to the pool with the eyes of workers on me. If there is a way to make an exit door for guests of the tower building be nearer to the pool, I would be very happy. I do have to admit that my room wasn't cleaned by 5:00 on one day, and I caught the chambermaid using the same pillow cases even though I had requested clean sheets! Otherwise, I was quite please with my stay.
Comment from Hotel Management
23-Sep-2014 by Helen, Hotel Management
Hi Rishki, Thank you for taking the time to review our hotel and share your most recent experience. We are pleased to know that our guest room was able to accommodate you and our pillows met your needs. Also, our free Disney shuttle transportation is a great way to get to all the Disney theme parks and we are happy to know that they were able to get you to the parks quickly so you could enjoy more of our vacation time. Joffery's coffee is a great way to start and end the day. We are happy that you were able to enjoy the coffee they have to offer to help wind down your day. We apologize for the inconvenience you experienced getting to the pool. It is not our intention to make you feel uncomfortable. We do have many areas in which you can get to the pool; however, they are only stairs. We hope that you choose to stay with us again soon if you are planning to come back to Orlando. Sincerely, Shelby Brandt Voice of the Customer