Outdoor pool, pool umbrellas

Reviews of Westgate Palace Hotel / Universal / I-Drive

4 out of 5
Westgate Palace Hotel / Universal / I-Drive
6145 Carrier Drive, Orlando, FL

Reviews

8.4

Very good

Rating 10 - Excellent. 497 out of 1007 reviews" "
Rating 8 - Good. 290 out of 1007 reviews" "
Rating 6 - Okay. 108 out of 1007 reviews" "
Rating 4 - Poor. 56 out of 1007 reviews" "
Rating 2 - Terrible. 56 out of 1007 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Not bad.
Stayed 3 nights in Mar 2024

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Mar 2024

8/10 Good

Lenore

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Resort was clean, very nice staff. Though the rooms were updated the furniture was not so the furniture is out dated compared to the room. Mattresses should be replaced asap.
Stayed 6 nights in Mar 2024
Response from Social Media Support on 22 Mar 2024
Hi Lenore, Thank you for your feedback. We're pleased to hear that you found our resort clean with very nice staff. We appreciate your comments regarding the furniture and mattresses, and we will certainly take them into consideration for future improvements. We hope to have the opportunity to welcome you back for an even more comfortable stay in the future.Warm regards,Social Media Support

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Social Media Support on 22 Mar 2024
Hi Luis, Thank you for taking the time to provide us with awesome feedback on the Westgate Palace Hotel. We look forward to your next visit very soon!Best Wishes,Social Media Support

8/10 Good

Todd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and clean. Check in was fast and friendly. Rooms were perfect for a family. Dining selections weren’t very good. Not hot selections at night. Had to use a delivery service. We will return when in Florida.
Stayed 5 nights in Mar 2024
Response from Social Media Support on 22 Mar 2024
Hi Todd, We are so grateful for your 5-star review. We are so delighted to know that you enjoyed every aspect of the Westgate Palace Hotel! We can’t wait to welcome you back soon for another dream vacation. Best Wishes,Social Media Support

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities
Appreciated the convenience.
Stayed 2 nights in Mar 2024
Response from Social Media Support on 22 Mar 2024
Hi Curtis, We are beyond delighted to see you gave us a 5-star rating. We can't wait to welcome you back to the Westgate Palace Hotel!Best Wishes,Social Media Support

10/10 Excellent

Liliana

Liked: Cleanliness, staff & service, property conditions & facilities
A good place to stay. Very clean.
Stayed 2 nights in Mar 2024
Response from Social Media Support on 22 Mar 2024
Hi Liliana, Thank you very much for your feedback and thank you for choosing the Westgate Palace Hotel. We can't wait to see you again!Best Wishes,Social Media Support

10/10 Excellent

ram

Liked: Cleanliness, staff & service, property conditions & facilities
Great property
Stayed 2 nights in Mar 2024
Response from Social Media Support on 22 Mar 2024
Hi Ram, Thank you for choosing the Westgate Palace Hotel! We appreciate you taking a moment to rate your stay. We are glad it was excellent. Best Wishes,Social Media Support

10/10 Excellent

Yessica Erazo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was awesome
Stayed 4 nights in Mar 2024
Response from Social Media Support on 22 Mar 2024
Hi Yessica, We sincerely appreciate you taking the time to rate your experience with us, and we are glad it was fantastic! We hope to see you again at the Westgate Palace Hotel very soon. Best Wishes,Social Media Support

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service
Best hotel I've ever stayed at. Would HIGHLY recommend it. Can't find a single negative
Stayed 2 nights in Mar 2024
Response from Social Media Support on 22 Mar 2024
Hi Gregory, Thank you for your 5-star rating on the Westgate Palace Hotel. We are thrilled to know you enjoyed a fantastic stay. We would love another opportunity to host you again. Best Wishes,Social Media Support

10/10 Excellent

maya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stuff was very friendly, place was welcoming, loved the table tennis by the pool, and everything else. Looking forward to visiting again soon.
Stayed 2 nights in Mar 2024
Response from Social Media Support on 22 Mar 2024
Hi Maya, Thank you so much for your kind words! We're delighted to hear that you found our staff very friendly and our place welcoming. It's fantastic to know that you enjoyed the table tennis by the pool and everything else during your stay. We can't wait to welcome you back for another memorable visit soon!Kind Regards,

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious for the price. Room amenities were plentiful.
Stayed 2 nights in Feb 2024
Response from Social Media Support on 22 Mar 2024
Hi Timothy, Thanks for visiting the Westgate Palace Hotel! We are so glad you had an incredible stay, and we look forward to hosting you again in the future. Best Wishes,Social Media Support

10/10 Excellent

Raianion

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place, within walking distance to many shops & restaurants.
Stayed 5 nights in Feb 2024
Response from Social Media Support on 22 Mar 2024
Hi Raianion, We appreciate your rating on the Westgate Palace Hotel. We are so glad to know you had a great stay and that your vacation exceeded your expectations. We hope to welcome you back in the very near future. Best Wishes,Social Media Support

8/10 Good

Ruyter

Liked: Cleanliness, staff & service, property conditions & facilities
It is very nice
Stayed 4 nights in Feb 2024
Response from Social Media Support on 22 Mar 2024
Hi Ruyter, Thank you very much for your rating on the Westgate Palace Hotel. We are glad you had a terrific stay, and we invite you to visit us again soon. Best Wishes,Social Media Support

10/10 Excellent

Alvaro

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great just a heads up the twin beds are really small for an adult
Stayed 4 nights in Feb 2024

2/10 Terrible

Esli

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The sheets were so dirty and the towels as well. this place is NOT close to Disney. The pricing was not that bad so I thought it would be fine but nope. The windows don't open either I felt trapped.
Response from Social media support on 11 Mar 2024
Hi Esli,We're sorry to hear about your disappointing stay. Cleanliness and comfort are top priorities for us, and we apologize for any lapse in our standards regarding the sheets and towels. We appreciate your honesty and hope to have the opportunity to regain your trust in the future.Kind regards,Social media support

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooms, clean. The only minor issue was very low water pressure in one of the showers. I would stay here again.
Stayed 3 nights in Feb 2024

10/10 Excellent

Ying

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a family friendly hotel, has a laundry room and a kitchen in the suite. If we are going to Orlando again in the future, we will definitely consider Westgate hotel as our first choice.
Stayed 8 nights in Feb 2024

10/10 Excellent

Nathalia

Stayed 3 nights in Feb 2024
Response from Social Media Support on 22 Mar 2024
Hi Nathalia, Thank you very much for your feedback and thank you for choosing the Westgate Palace Hotel. We can't wait to see you again!Best Wishes,Social Media Support

10/10 Excellent

Tyrone

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, very clean and upgraded suites.
Stayed 3 nights in Feb 2024

10/10 Excellent

Lucia, Astoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024

6/10 Okay

Nora

Stayed 4 nights in Feb 2024
Response from Social media support on 11 Mar 2024
Hi Nora, Thank you for taking the time to rate your visit. We would have loved to know more as we genuinely care about our guests' experience. We hope we will get the chance to make your next stay much better. Kind regards,Social media support

4/10 Poor

Rachel

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
no housekeeping, the on-site restaurant was closed until "maybe summer," and the shuttle to Universal runs once per day and was fully booked before we even checked in. Yet somehow, they still charge a "resort fee" despite not even having basic hotel amenities. On top of all this, the rooms were not updated and far from clean. Would not stay here again.
Stayed 4 nights in Feb 2024
Response from Social media support on 11 Mar 2024
Hi Rachel,We're sincerely sorry to hear about your disappointing experience during your recent stay. Providing a clean and comfortable environment and convenient amenities is a priority for us, and we apologize for falling short of your expectations in these areas. We understand the frustration caused by the lack of housekeeping, the on-site restaurant's closure, and the shuttle service's limited availability. Our resort fee is mentioned before completing your reservation to ensure transparency for all our guests. If there's anything we can do to make amends, please don't hesitate to contact our guest services team.Kind regards,Social media support

2/10 Terrible

Qing Qing

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Feb 2024
Response from Social media support on 11 Mar 2024
Hi Qing, Thank you for taking the time to rate your visit. We would have loved to know more as we genuinely care about our guests' experience. We hope we will get the chance to make your next stay much better. Kind regards,Social media support

8/10 Good

Sheila

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Feb 2024

6/10 Okay

Julie

Travelled with family
Liked: Property conditions & facilities
Checkin process took forever. Assuming they use an old system. No point in doing pre check in on app with uploading ID and cc because you had to do it again at the front desk. Very few amenities since they considered this month off season. No restaurant bar and grill. Very minimal hours for Starbucks and convenient store. Rooms were very spacious and stocked with kitchen and cleaning supplies. Dishwasher, laundry machines, etc. Great location.
Stayed 4 nights in Feb 2024
Response from Social media support on 11 Mar 2024
Hi Julie,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced during the check-in process. We understand how frustrating it can be to encounter delays. We apologize for any inconvenience caused by the limited amenities during the off-season. We're delighted you found our rooms spacious and well-equipped with kitchen and cleaning supplies, including a dishwasher and laundry machines. It's wonderful to know that you enjoyed the convenience and comfort of your accommodations. We're also glad to hear that you appreciated our location. Your feedback is invaluable as we continuously strive to improve our guest experience. We hope to welcome you back in the future and provide you with a more seamless and enjoyable stay.Kind regards,Social media support

8/10 Good

Bryant

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities
The property is close to universal and attractions. The views was amazing from the room with universal in the background plus a beautiful lake. The gym and pool is nice. The property is renovated but it seems to be missing something. Stay at the property to figure out what’s missing. Maybe the paint was interesting or the hall ways seems outdated. Besides that the stay was great. It is gated creating a safe location. The parking is interesting bc you have to park offsite and shuttle to property. I recommend party music at the pool and the bar to open back up.
Stayed 2 nights in Feb 2024

10/10 Excellent

Miles William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for Universal and International Drive. Large heated outdoor pool. Clean and comfortable room. Good value for money.
Stayed 8 nights in Feb 2024
Response from Social Media Support on 19 Feb 2024
Hi Miles, We are so glad to see you had a 5-star experience at our resort. We hope to see you back at the Westgate Palace Hotel in the future for another impressive stay.Best Wishes,Social Media Support

10/10 Excellent

andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, heated swimming pool, gym, staff friendly. Good location, 30 mins walk to universal
Stayed 8 nights in Feb 2024
Response from Social Media Support on 19 Feb 2024
Hi Andrew, Thank you for choosing the Westgate Palace Hotel! We appreciate you taking a moment to rate your stay. We are glad it was excellent. Best Wishes,Social Media Support

8/10 Good

Shalin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice affordable apartment option near universal drive
Stayed 3 nights in Feb 2024
Response from Social Media Support on 19 Feb 2024
Hi Shalin, Thank you for choosing the Westgate Palace Hotel! We appreciate you taking a moment to rate your stay. We are glad it was excellent. Best Wishes,Social Media Support

8/10 Good

Trudy Gail, Fairfax

Liked: Cleanliness
Vending machine coin slot jammed and dispenser not functioning. The furniture is worned needs to be replaced.
Stayed 3 nights in Feb 2024
Response from Social Media Support on 19 Feb 2024
Hi Trudy, Thank you for bringing these issues to our attention. We apologize for any inconvenience caused by the vending machine and the worn furniture. Your feedback is invaluable, and we'll address these matters promptly to ensure a more comfortable experience for all our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay.

10/10 Excellent

lesyani

Liked: Amenities, property conditions & facilities
Everything good
Stayed 3 nights in Feb 2024
Response from Social Media Support on 19 Feb 2024
Hi, We appreciate you taking the time to leave us a 5-star rating! It pleases us to know you enjoyed an excellent vacation at the Westgate Palace Hotel and we hope to welcome you back many times in the future.Best Support Wishes,Social Media Support

10/10 Excellent

SVITLANA M

Room was very clean. Staff were very friendly and helpful. Everything was perfect
Stayed 4 nights in Feb 2024
Response from Social Media Support on 19 Feb 2024
Hi, Thank you for your wonderful review! We're thrilled to hear that you found our rooms exceptionally clean and our staff friendly and helpful. It's fantastic to know that everything met your expectations and that you had a perfect stay with us. We look forward to welcoming you back soon for another enjoyable experience!

10/10 Excellent

Essie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was within walkable distance to many food choices and minutes away from Universal Studios.
Stayed 4 nights in Jan 2024
Response from Social Media Support on 19 Feb 2024
Hi Essie, Thank you for sharing your experience! We're delighted to hear that our convenient location near various dining options and just minutes away from Universal Studios added to your stay's enjoyment. We hope to welcome you back for another fantastic visit soon!

10/10 Excellent

Lenis V

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/r
Stayed 2 nights in Feb 2024
Response from Social Media Support on 12 Feb 2024
Hi Lenis, We are so glad to see you had a 5-star experience at our resort. We hope to see you back at the Westgate Palace Hotel in the future for another impressive stay! Best Wishes,Social Media Support

8/10 Good

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the condo-style living. 2 things that i had issues with, and both were minor. 1. There was no places open for breakfast before 8 am. I couldnt grab a sandwich before i went to the theme parks. 2. When i went to check out at 5 AM there was no one at the desk. After security arrived, they still couldnt check me out until 5:30. The woman at the desk was polite and helpful. I would stay again
Stayed 3 nights in Feb 2024
Response from Social Media Support on 12 Feb 2024
Hi Matthew, Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed the condo-style living during your stay. We apologize for the inconvenience regarding the lack of breakfast options before 8 am and the delay in checking out at 5 am. We'll certainly review these areas to see how we can improve. Nevertheless, we're glad to know that our staff was polite and helpful throughout your visit. We appreciate your understanding and look forward to welcoming you back for another stay in the future!Kind Regards, Social Media Support

8/10 Good

Katiuska

Stayed 2 nights in Feb 2024
Response from Social Media Support on 22 Mar 2024
Hi Katiuska, We appreciate your 5-star rating very much. We hope to see you again very soon for a relaxing stay at the Westgate Palace Hotel!Best Wishes,Social Media Support

10/10 Excellent

Abdallah

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 2 nights in Feb 2024
Response from Social Media Support on 12 Feb 2024
Hi Abdallah, Thank you very much for your rating on the Westgate Palace Hotel. We are glad you had a terrific stay, and we invite you to visit us again soon. Best Wishes,Social Media Support

10/10 Excellent

LESMA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family had a great stay at this property! It was clean, safe and close to almost everything!
Stayed 4 nights in Jan 2024
Response from Social Media Support on 12 Feb 2024
Hi LESMA, Thank you for your feedback. We are very happy to see that you had a phenomenal visit to our property. We truly look forward to our next opportunity to welcome you and your family to the Westgate Palace Hotel. Best Wishes,Social Media Support

10/10 Excellent

Nadia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place highly recommended
Stayed 4 nights in Jan 2024
Response from Social Media Support on 6 Feb 2024
Hi Nadia, Your excellent rating for the Westgate Palace Hotel is greatly appreciated. We're delighted to have exceeded your expectations.Best Wishes,Social Media Support

8/10 Good

Avani Bharath Kumar

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice place and super close to many major attractions
Stayed 3 nights in Feb 2024
Response from Social Media Support on 7 Feb 2024
Hi Avani, Thank you for choosing the Westgate Palace Hotel! We appreciate you taking a moment to rate your stay. We are glad it was excellent.Best Wishes,Social Media Support

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only downfall was a lack of communication of housekeeping and garbage removal on a longer stay. Also received phone calls in early morning and in the middle of the night without explanation.
Response from Social Media Support on 7 Feb 2024
Hi Jennifer, Thank you for your feedback! Candid comments like yours allow us to improve our resort for future stays. We hope to welcome you back to the Westgate Palace Hotel soon.Best Wishes,Social Media Support

10/10 Excellent

janette

Travelled with family
Liked: Amenities, property conditions & facilities
The suite was just perfect for my family. The staff was very attentive and friendly.
Stayed 4 nights in Jan 2024
Response from Social Media Support on 6 Feb 2024
Hi Janette, We're thrilled to receive your excellent rating for the Westgate Palace Hotel. Thank you for choosing us for your stay.Best Wishes,Social Media Support

2/10 Terrible

Megan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Social Media Support on 7 Feb 2024
Hi Megan, Thank you for your rating on the Westgate Palace Hotel. We do regret to see that you did not enjoy your vacation experience. We hope to have the opportunity to welcome you for a more excellent experience soon.Best Wishes,Social Media Support

6/10 Okay

Abdallah

Travelled with family
Liked: Property conditions & facilities
Time checking in too much
Stayed 2 nights in Feb 2024
Response from Social Media Support on 6 Feb 2024
Hi Abdallah, Thank you for your feedback! Candid comments like yours allow us to improve our resort for future stays. We hope to welcome you back to the Westgate Palace Hotel soon.Best Wishes,Social Media Support

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I missed the “fine print” on the description of $24.73 per day resort fees so yeah that annoyed me. I had the two bedroom suite with two bathrooms. It was large and comfortable. The kitchen was a must since we don’t eat breakfast at a restaurant. There was a few things in the kitchen that bothered me. The dishwasher was terrible. The dishes barely fit because they were too tall. And it didn’t clean very well. There was no tea kettle so I had to use a pot to boil water. And there were no pot holders so if you used the oven, there was no way to get anything out. And I thought they should have provided salt and pepper. Everything else was fine. The beds were comfortable. The bathrooms were large. Everything was clean. And the hotel is extremely close to Universal which is where we were going so it was convenient. Would I stay here again? Yes.
Stayed 4 nights in Jan 2024
Response from Social Media Support on 7 Feb 2024
Hi Rebecca, Thank you for sharing your feedback with us. We're pleased to hear that you found our two-bedroom suite spacious and comfortable and that the kitchen amenities were useful for your stay. However, we apologize for any inconvenience caused by the resort fees and the kitchen equipment. We're glad to know that you found the beds comfortable, the bathrooms spacious, and the hotel's proximity to Universal convenient. We appreciate your understanding and hope to welcome you back for another enjoyable stay in the future. If you have any further concerns or suggestions, please feel free to reach out to us directly.Best Wishes, Social Media Support

4/10 Poor

Justin

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
The property itself was great. Very clean and nice but our air broke the first night they came to fix it and it took 2-3 hours for it to cool down which made us stay awake way longer than we wanted to. Broke again 24 hours later, they fixed it, broke again 3 hours later. They wouldn’t move us rooms until I was extremely rude. It was completely unacceptable and they never offered me a partial refund and didn’t want to move me rooms. I shouldn’t have had to deal with maintence in my room 3 times with entire wall panels ripped down or been that hot for almost 10 hours of my stay.
Stayed 3 nights in Jan 2024
Response from Social Media Support on 6 Feb 2024
Hi Justin, We apologize for the inconvenience you experienced during your stay. This is not the level of service we aim to provide. Your feedback is essential. Thank you for bringing it to our attention.Best Wishes,Social Media Support

10/10 Excellent

Lionel

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very clean and through expedia we received good deals. Confort bed, clean sheets, clean bathroom which is very important,
Stayed 3 nights in Jan 2024
Response from Social Media Support on 7 Feb 2024
Hi Lionel, Thank you for sharing your positive feedback! We're delighted to hear that you found our property very clean and that you received good deals through Expedia. Ensuring a comfortable stay with clean amenities like beds, sheets, and bathrooms is important to us, and we're glad we could meet your expectations. We appreciate your review and hope to welcome you back for another enjoyable stay soon!Best Wishes, Social Media Support

8/10 Good

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities
The property is well kept and convenient for the theme parks. Close to lots of places to eat and shop also. Staff were very friendly and accommodating for our requests. The room and furnishings are a little dated but was clean and tidy. By dated I mean the sofa was worn and bathroom sealant a little old. But all was functional and worked great for our family vacation. Secured entrance with a guard helped with the sense of security.
Stayed 4 nights in Jan 2024
Response from Social Media Support on 7 Feb 2024
Hi Steven, Thank you for your valuable feedback! We're delighted to hear that you found our property well-kept and conveniently located for your theme park visit. It's wonderful to know that our staff provided friendly and accommodating service, and we're pleased that your room, despite being dated in some aspects, met your needs for a comfortable family vacation. We appreciate your comments regarding the sofa and bathroom sealant and will certainly take them into consideration for future improvements. We're glad that you felt secure during your stay and hope to welcome you back again soon!Best Wishes, Social Media Support

2/10 Terrible

Perry

Disliked: Cleanliness, property conditions & facilities
Worst hotel to stay at in Orlando, doesn’t care for cleanliness. Had to find another hotel at 3am
Stayed 4 nights in Jan 2024
Response from Social Media Support on 7 Feb 2024
Hi Perry, We're truly sorry to hear about your negative experience during your stay. Maintaining a clean and comfortable environment for our guests is of the utmost importance to us, and we deeply regret that we fell short of meeting your expectations. Please accept our sincerest apologies for any inconvenience caused, and we appreciate your feedback as it helps us to improve. If there's anything further we can do to address your concerns, please don't hesitate to reach out to us directly.Best Wishes, Social Media Support