Ratings based on 684 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
91% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom ny

Posted 22-Apr-2015
Room service is pricey overall nice experience if i wanted to criticize anything it would be the charging to use gym cabanas etc where other places ive had them for free. Just misses the it factor for me but i would stay there again definately
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Scotland

Great for Universal

Posted 19-Apr-2015
Our stay at Hard Rock Orlando was great. Loved the Express passes to the park and how close it was. The water taxis were great but just as quick to walk the short distance. Our boys really liked the ice cream shop. Disappointed that we had to pay extra for parking and for the roll away bed.
3 out of 5
by A verified travellerfrom Hard Rock Hotel, Orlando

Very disappointed

Posted 17-Apr-2015
We stayed on the conceir floor, but the extras we received were really not worth the extra $$. One of the main reasons we stayed at this hotel was to get into Universal/Islands of adventure park an hour early. The guy who checked us in did not even know what time we were allowed into the park!!! Then he told us that we did not get in any earlier than general admission!! The beds were very comfortable, but the bathroom was so tiny, when you opened the door it barely missed hitting the toilet, the sink was tiny and you had to practically wedge yourself into this tiny space. We ate at the Palm, off the main lobby, we have eaten at "The Palm" many times in Atlanta, which we always enjoyed. But we were very disappointed, four people ate dinner. We waited almost an hour for our main course. The lobsters seemed small and tough. My daughters steak was inedible, she only took one bite. The desserts were good, but to have spent $600.00 for this meal, we could have eaten at Red Lobster for a fraction of the price for a better meal and a lot better service. We spent over $1,740.00 for three nights and $600.00 at the Palm Restsurant for a price of over $2,300.00, this does not include $33.00 for two bowls of oatmeal and an order of bacon at "The Kitchen", down stairs. Our stay was not worth the $$$$ we spend!!! I'm sorry to say, we will not be back!!
5 out of 5
Recommended
for Everyone
by A verified traveller

Perfect place to enjoy universal

Posted 16-Apr-2015
Wonderful hotel, great for kids, perfect location, clean
2 out of 5
Recommended
for Everyone
by A verified traveller

Roof noise

Posted 15-Apr-2015
Stayed on club level 7060 and was awake all night from a humming noise from air or something. I was not happy. Love their pool and activities though.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 08-Apr-2015
My husband and I spent 4 days at the Hard Rock Hotel and loved the Rock Royalty floor. We enjoyed our breakfast and later afternoon appetizers and cocktails. We went to the pool every day and the staff was very friendly and attentive. I loved the classic rock music playing throughout the hotel and looking at the memorabilia of famous rockers.The hotel is also in a great location so we walked to the City Walk, Universal and the Portofino hotel. We would definitely go back!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom New York

So much fun!!

Posted 06-Apr-2015
This is the second time that we have stayed at the HardRock. It was even better than the first visit. We stayed in a newly updated room on the first floor. The room was spacious and I never heard a peep from the neighbors. The pool was great fun! I could have stayed there the whole day. The only problem was that chairs were hard to come by later in the afternoon. We ate at the Kitchen and was delicious. We paid more than we would typically pay for a hotel, but with all the amenities it was well worth the price. Will definitely return on our next trip to Universal!
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Knoxville, TN

Posted 04-Apr-2015
Pros: Beautiful pool area and the walking distance to the park
Really pretty hotel, had a great time and the pool is great.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel with great perka!

Posted 04-Apr-2015
We had an amazing stay. The pool, the rooms and the restaurants were great. Add the complimentary express pass and early entrance to Universal and you have the best vacation. Staff is amazing too.
4 out of 5
Recommended
for Everyone
by A verified traveller

ロック装飾でなく充実したサービス

Posted 31-Mar-2015
KISSやJUDAS PRIESTなど大好きなバンドの生ギターなど展示していて、とても感激した。ロック好きには堪らないかも。 また、設備や清潔さも問題なく快適に過ごせた。 子供のiphoneがシティーウォークで置き引きにあってしまったのだが、私の拙い英語での説明に親切に対応してくれて、シティーウォークのゲストサービスに連絡してくれたり、チェックアウト時の空港までのタクシー料金やチップについて教えてくれたり、とても助かった。 子供のiphone盗難騒動で時間をとられ売店が閉まってしまい、お土産を買うことができず残業でした。 機会があれば、また利用したいと思う。