The Buena Vista Palace Hotel & Spa (Lake Buena Vista, United States of America)

Rooms & Rates

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Room type

Resort View room


		One king bed or two queen beds. Balcony with resort view. Desk. Wireless and wired high-speed Internet access. TV with premium cable channels and pay movies. Refrigerator and coffee/tea maker. Iron/ironing board. In-room safe.

Water View Guestroom


		One king bed or two queen beds. Balcony with water view. Desk. Wireless and wired high-speed Internet access. TV with premium cable channels and pay movies. Refrigerator and coffee/tea maker. Iron/ironing board. In-room safe.

Disney View room


		One king bed or two queen beds. Balcony with view of Walt Disney World® Resort. Desk. Wireless and wired high-speed Internet access. TV with premium cable channels and pay movies. Refrigerator and coffee/tea maker. Iron/ironing board. In-room safe.

Island Suite


		One king bed or two queen beds. Sofa bed. Balcony. Desk. Wireless and wired high-speed Internet access. TV with premium cable channels and pay movies. Refrigerator and coffee/tea maker. Iron/ironing board. In-room safe.

Island Suite Water View


		One king bed or two queen beds. Sofa bed. Balcony. Desk. Wireless and wired high-speed Internet access. TV with premium cable channels and pay movies. Refrigerator and coffee/tea maker. Iron/ironing board. In-room safe.

Disney Fireworks Queen View


		1 king bed or 2 queen beds. Pillowtop mattress. Premium bedding. Balcony. Desk. In-room safe. 32-inch television. Flat-panel television. Satellite television service. Premium television channel(s). Pay movies. Multi-line phone. Voice mail. Clock radio. Refrigerator. Coffee/tea maker. Shower/tub combination. Handheld shower. Makeup/shaving mirror. Designer toiletries. Iron/ironing board. Blackout drapes/curtains. Electronic check-out. Air conditioning. Window opens. Smoking permitted.

Disney Fireworks King View


1 king bed. Pillowtop mattress. Premium bedding. Balcony. Desk. In-room safe. 32-inch television. Flat-panel television. Satellite television service. Premium television channel(s). Pay movies. Multi-line phone. Voice mail. Clock radio. Refrigerator. Coffee/tea maker. Shower/tub combination. Handheld shower. Makeup/shaving mirror. Designer toiletries. Iron/ironing board. Blackout drapes/curtains. Electronic check-out. Air conditioning. Window opens. Smoking permitted.

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There is only room left for . More rooms of this type may be available at higher rates. There are only rooms left for . More rooms of this type may be available at higher rates.

Hotel Policies & Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

Policies

Pets not allowed
Resort fee charged at hotel/condo
Check-in time starts at 4 PM
Check-out time is 11 AM
American Express accepted
Diners Club accepted
Discover accepted
Eurocard accepted
JCB International accepted
MasterCard accepted
Visa accepted

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
- Valet parking fee: USD 16 per day
- Airport shuttle fee: USD 21 per person (one way)
- Airport shuttle fee per child: USD 17
- Deposit: USD 75 per night
- Rollaway bed fee: USD 20 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Mandatory Fees and Taxes

The following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out.
- Resort fee: USD 19.07 per accommodation, per night
Hotel resort fee inclusions:
- Internet access in guestroom
- Phone calls (ltd local/long-distance)
- Newspaper (daily)
- Use of pool
- Use of spa tub
- Use of fitness center
- Use of sporting facilities or equipment
- Use of in-room safe
- In-room coffee
- Self parking
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change.

Special Check-In Instructions

The hotel requires a credit or debit card on arrival; a $75 per night hold is placed on the card for incidental charges. Guests may opt at check-in to charge only the mandatory daily resort fee to their credit/debit card and remain on a cash-only basis during their stay, without charging privileges to their guestroom account. Otherwise, the hotel collects the daily resort fee and incidentals charged to the guestroom account during their stay at check-out.

Promotions

Winter Escape Promotion

Book a 3-night minimum stay in a Winter Escape rate category October 17, 2011 - April 25, 2012 for travel November 1, 2011 - April 27, 2012 and receive the following:

$75 resort credit per room with a 3-night minimum stay

$100 resort credit per room for stays of 4 nights or more

Kids ages 12 and younger eat free at participating resort restaurants when dining with a paying adult (valid for up to 2 children per room)

Welcome amenity at check-in

Credit can be used towards resort activities such as dining, golf, spa treatments, and tennis; resort activities vary by property. Resort credit applied at check-out and final credit value will be based upon total number of nights at the resort. Credits can be applied towards all charges except room rate, corresponding taxes, and resort fees. Offer is not combinable with other promotions, packages, rate plans, and offers. Unused portions of the credit will be forfeited and cannot be reimbursed in cash. Offer subject to availability. Blackout dates and other restrictions apply. Not applicable to confirmed, existing reservations or group bookings. Kids eat free offer not valid with room service. Kids must dine from the children's menu or buffet, if available. Other restrictions may apply.

Awards and Affiliations

A Green / Sustainable Property - First Party Certified

This property has performed a self-assessment, also known as First Party certification, of its sustainable tourism practices through Florida Green Lodging Program thus taking steps to understand its impact on one or more of the following: environment, community, cultural-heritage, the local economy. The property's claims have not been independently verified by a second or third party certification program.

This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, and transgender (LGBT) guests.

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Accessibility Options

Accessible path of travel
Accessible bathroom
Roll-in shower
Handicapped parking

In-room accessibility
Accessibility equipment for the deaf
Braille or raised signage

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Property Amenities

Swimming pool - outdoor
Poolside bar
Swimming pool - children's
Spa tub
Full-service health spa
Massage - spa treatment room(s)
Steam room
Sauna
Concierge desk
Fitness facilities
Restaurant(s) in hotel
Breakfast available (surcharge)
Nightclub
Self parking
Airport transportation (surcharge)
Limo or Town Car service available
Banquet facilities
Ballroom(s)
Business center
Multiple small meeting rooms
Multiple large conference rooms
Event catering
Exhibit space
Audio-visual equipment
Secretarial services
Total number of rooms - 1014
Safe-deposit box at front desk
Multilingual staff
Express check-in
Porter/bellhop
Express check-out
Doorman/doorwoman
Security guard
24-hour front desk
Number of floors -
Hair salon

ATM/banking
Gift shops or newsstand
Currency exchange
Beauty services
Dry cleaning/laundry service
Laundry facilities
Arcade/game room
Air-conditioned public areas
Elevator/lift
Tennis on site
Valet parking (surcharge)
Business services
Wedding services
Number of outdoor pools - 3
Wireless (high-speed) Internet access - surcharge
Wired (high-speed) Internet access - surcharge
Self parking (free)
Conference center
Outdoor tennis courts -
Meeting facilities size (feet) - 90,000
Number of meeting/conference rooms - 44
Shopping on site
Number of buildings/towers - 2
Spa services on site
Suitable for children
Coffee shop or café
Complimentary newspapers in lobby
Theme park shuttle (complimentary)
Billiards or pool table
Tours/ticket assistance
Microwave in lobby
Parking (free)
Valet parking
Room service
Television in lobby

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Rooms

Rooms at this Lake Buena Vista resort provide pillowtop mattresses topped with 250-thread-count cotton-blend linens, down pillows and down duvets.

Rooms come with 32-inch, LCD, flat-panel TVs, and desks twinned with Herman Miller ergonomic chairs. Wireless and wired high-speed Internet access is provided.

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Room Amenities

Wireless Internet access
High-speed Internet access
Premium television channel(s)
Pay movies
Premium bedding
Hypo-allergenic bedding available
Balcony
Air conditioning
Blackout drapes/curtains
Multi-line phone
Voice mail
Refrigerator
Coffee/tea maker
Wake-up calls
Turndown service (on request)
Designer toiletries
Extra towels/bedding in room
Handheld showerhead

Makeup/shaving mirror
Shower/tub combination
Electronic check-out
Electronic/magnetic keys
Satellite television service
Flat-panel television
Pillowtop mattress
Desk
Window opens
Clock radio
Iron/ironing board
In-room safe
Smoking permitted
Rollaway beds available
Cribs (infant beds) available
Wireless high-speed Internet access (complimentary)
Wired high-speed Internet access (complimentary)
Daily housekeeping (daily)

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Dining

The Outback Restaurant - Australian-themed setting serving fresh seafood and steak entrees. Open for dinner only.

Watercress Café - Overlooking Lake Buena Vista, this casual restaurant features American fare, including soups, salads, and sandwiches. Open for breakfast and lunch. Sunday breakfast includes visits from the Disney characters.

Kook Sports Bar - Serves appetizers and drinks each evening. Features 30+ flat-screen satellite TVs, a pool table, and darts.

Lobby Lounge - A piano bar overlooking the lobby atrium and serving wine, cocktails, and coffee drinks. Open from mid-afternoon until late evening.

Pool Snack Bar - Located on Recreation Island, this poolside bar offers hamburgers, hot dogs, snacks, and tropical drinks from mid-morning until mid-evening.

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Recreation

Golfing nearby
Golf - driving range nearby
Golf - miniature nearby
Boating nearby
Helicopter/airplane tours nearby
Fishing nearby
Personal watercraft nearby

Basketball on site
Playground on site
Running track/path on site
Swimming on site
Tennis on site
Volleyball on site

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Spa

Number of treatment rooms - 14
Couples treatment rooms
Manicures and pedicures
Body wraps
Aromatherapy treatments
Nutrition consultation in spa

Spa tub in spa
Spa boutique
Massages
Facial treatments
Body treatments

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Verified Reviews: All guest reviews are verified as submitted by our customers and reflect their stay at The Buena Vista Palace Hotel & Spa

4.3

out of 5

avg. guest rating

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Showing 1 - 10 results (of 716) · See more The Buena Vista Palace Hotel & Spa reviews

A Traveller from Miami

4.0

out of 5

“Good Splurge”

Room and Hotel very trendy and Lux great stay!!! If I had to complain about anything it would be the vale service dinging the car and the maid service opening the door with the do not disturb sign on the door, they would knock once and open the door without anyone answering them to come in every morning.

Comment from the hotel's management

Thank you for taking the time to review this hotel and for your constructive feedback. Your comments have certainly highlighted some areas which may require further staff training and I appreciate you taking the time to pass them along to me. Happy Holidays!

, Hotel Management

Posted 27 Dec 2011

A Traveller from Leesburg, Virginia

4.0

out of 5

“Great Location to Downtown Disney”

Overall, this hotel is a good value, being one block away from Downtown Disney, which offers a lot of free nighttime entertainment and variety of restaurants and shops all oriented toward the family. The bus service to the 4 Disney parks is good with buses arriving every 30 minutes. The grounds of the hotel are beautiful backing to a lake. Parking is free and the area seems to be very safe.

When to go

December before the Holidays.

Comment from the hotel's management

Thank you for your wonderful review - it was a pleasure to read! I’m so glad that your stay here was such a memorable one and that you were able to experience the wonderful amenities that we offer .Thank you again for posting your review and we look forward to welcoming you back again one day soon to create more wonderful memories. Happy Holidays,

, Hotel Management

Posted 19 Dec 2011

Steven

5.0

out of 5

“Enjoyed”

Very good experience

Comment from the hotel's management

Thank you for your nice comment. We hope you come back and stay with us when you visit Orlando again.

Hotel Management, General Manager

Posted 16 Dec 2011

A Traveller from Ottawa, Ontario, Canada

4.0

out of 5

“Overall good stay, minor complaints only”

Buena Vista Palace was overall a good stay, however there are a few things worth noting: - Cafe / deli is quite expensive. Maybe this is standard for the area, but we were very disappointed. Buffet breakfast was $19 + tax and tip, and a la carte options were no better ($15 for a breakfast sandwich? really?) deli was ludicrously expensive, charging up to $10 for a sandwich. Made packing meals for our days unreasonably expensive. - Room got quite cold at night, we were told there was no heater in the rooms so we had no recourse. - Shower heads made for extremely uncomfortable showers. Water pressure was almost painful, and turning down the flow caused pipe noise and reverberation. - Recreational supplies were very poor. We tried using their tennis courts and basketball court. The provided tennis raquets were very cheap, and the balls were also very cheap with cracks. We played for 10 minutes and then gave up. It was very disappointing. The basketballs they provided were also subpar, and we were told it was against regulations to allow frisbees. Very disappointing. - The larger pool was unusable due to the temperature. I don't think we saw any guests in it over the duration of our stay. Some of the positives we enjoyed: - Smaller pool was heated and comfortable, as was the hot tub - Great gym facility - Great bus service - Some good room service deals (pizza) Overall if returning to the area, would probably opt to try another hotel just to compare.

Getting around

Free shuttle to disney parks from hotel. You will need to cab or drive to universal studios parks.

A Traveller

2.0

out of 5

“Will not go back...”

Far from a Palace...and not a resort.... Mini-fridge was all dirty....smelled rotten...TV was falling apart... Personnel was always very courteous though....

Comment from the hotel's management

Thank you for taking the time to write the review, we value all feedback from our guests, as this is the only way to ensure we continually improve our product and service. I was very concerned to read your comments about the mini fridge and TV. I do sincerely apologize for any discomfort you may have experienced and would like to thank you for letting us know. If your travel plans bring you back to Orlando, I hope that you give the Buena Vista Palace the opportunity to make your next stay a memorable one for all the right reasons. Cheers!

, Hotel Management

Posted 19 Dec 2011

A Traveller from Ormond Beach, Florida

5.0

out of 5

“Would go back - staff was wonderful”

My friend and I took advantage of a spa package at the hotel and decided to stay overnight also. The spa staff was wonderful, helpful, and skilled. The hotel was quiet and full of amenities we wish we had the time to take advantage of. Next time we will plan better. We shopped at the nearby outlet mall and there are lots of places to eat close by.

Area recommendations

There is lots of shopping within 5-15 minutes - outlet malls and high end malls. We were not in town to go to the parks, but when we come next time to do so, we would definitely stay in this hotel because of its nearness to the parks, and the quality of the hotel and staff.

Comment from the hotel's management

Thank you for your recommendation and for taking the time to share your experience. I’m glad that you were able to take advantage of one of the many wonderful spa packages that we offer. We look forward to welcoming you back soon so you can enjoy the rest of the wonderful amenities! Warm regards

, Hotel Management

Posted 19 Dec 2011

A Traveller from Dallas, TX

5.0

out of 5

“Stay here if you are looking for something outside of the Disney owned resorts”

The hotel pretty much met all our expectations. The rooms are clean and nice, the concierge is helpful and friendly, and it is very close to all the Disney parks. And most importantly, the beds are very comfortable - these are most appreciated at the end of a tiring day. We had rented our own car, so we did not take the hotel shuttle. Parking was free, which was a definite plus. But then, parking was $14 at Disney World. We were probably better off without the rental car as we did not use it much in Orlando. We did not use the numerous amenities provided by the hotel like the pool, gym, tennis courts etc. as our kids were pretty much done by the time we came back from Disney World.

A Traveller from Mexico City.

5.0

out of 5

“Very Good Hotel.”

Very nice place, very convenient for enjoying the city and it's park. I think cleaniness of the rooms can be better.

Area recommendations

Orlando is a great city, clean and very enjoyable due to ist parks and attractions.

Comment from the hotel's management

Thank you for the review. I will certainly pass the feedback in relation to the room cleanliness onto our Director of Housekeeping as this is something that we can address internally and I thank you for letting us know your viewpoint. Warm Wishes,

, Hotel Management

Posted 19 Dec 2011

A Traveller from fl

4.0

out of 5

“good”

great staff, hotel was nice

A Traveller from Rahway, NJ

4.0

out of 5

“Great First visit to Orlando”

Hotel location was great with downtown disney and golf courses within walking distance. The hotel property was fantastic. Parking is a hassle but overall ok. The room was nice however cramped in the sink / closet / bathroom area when two people are trying to get ready at the same time. The balcony was a necessary feature when booking the trip, however the balcony had just enough room for two chairs and was very cramped. Overall the stay was enjoyable but if i booked another Orlando trip i would look to get a different room whether it be in this hotel or at another property.

Area recommendations

Lake Buena Vista area is a great location and is very accessible to all of the attractions with quick access to non-resort areas.

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Showing 1 - 10 results (of 716) · See more The Buena Vista Palace Hotel & Spa reviews

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