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Reviews of HomeTowne Studios by Red Roof Orlando - Casselberry

2 out of 5

Reviews

4.6
Rating 10 - Excellent. 116 out of 1010 reviews" "
Rating 8 - Good. 124 out of 1010 reviews" "
Rating 6 - Okay. 151 out of 1010 reviews" "
Rating 4 - Poor. 151 out of 1010 reviews" "
Rating 2 - Terrible. 468 out of 1010 reviews" "

4.6/10

Cleanliness

6.0/10

Staff & service

4.4/10

Amenities

4.6/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

2/10 Terrible

Sulman, APOPKA

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room assigned was very stinking of urine and the bedspreads were dirty where they were not changed and it was something very unpleasant and hasty.
Stayed 1 night in Mar 2024
Response from Jonetta Turpin on 26 Mar 2024
Carlos,We are terribly sorry to hear we did not meet or exceed your expectations. I will be inspecting this room and sharing your comments with the staff to ensure we resolve any issues..

4/10 Poor

Robert

Disliked: Cleanliness, property conditions & facilities
Rooms not clean
Stayed 1 night in Mar 2024
Response from Gabrielle RediResponse Specialist on 20 Mar 2024
Dear Robert,Thank you for your review following your stay at HOMETOWNE STUDIOS ORLANDO - CASSELBERRY. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the room was not clean, which was saddening to read. Guest insight plays a vital role in our goal to improve our Red Roof brand, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future.With thanks, Gabrielle Red Roof Management RediResponse Specialist

8/10 Good

Rich

Liked: Cleanliness, staff & service
The shower in our room was difficult to use. No ice machines.
Stayed 1 night in Mar 2024
Response from Adraine Rediresponse Specialist on 17 Mar 2024
Dear Rich,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS ORLANDO - CASSELBERRY. I am sorry to read that you found the shower to be difficult to use and that there was no ice machine. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

10/10 Excellent

Gail

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Adraine Rediresponse Specialist on 17 Mar 2024
Hello Gail, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS ORLANDO - CASSELBERRY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

10/10 Excellent

Daryldane, Summerville

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
.
Stayed 2 nights in Mar 2024
Response from Red Roof Management on 13 Mar 2024
Dear Daryldane, We at the HOMETOWNE STUDIOS ORLANDO - CASSELBERRY are thrilled to have earned your perfect scoring of 5/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

2/10 Terrible

Brian

Travelled with partner
Liked: Property conditions & facilities
Disliked: Amenities
The bed was like a prison bed springs in your back very uncomfortable very small room looked nothing like the pictures and by the way people live there it’s a busy place the staff told me all the towels were gone it’s first come first served on towels not a good look
Stayed 2 nights in Mar 2024
Response from Carla RediResponse Specialist on 11 Mar 2024
Dear Brian,Thank you for taking the time to tell us about your experience at the HomeTowne Studios Orlando - Casselberry. At Red Roof, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was less than ideal. You indicated that you were unsatisfied with your stay as the bed was not to your liking, the room did not meet your expectations and the other concerns you listed. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

8/10 Good

Darlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was small (not a bad thing), but very comfortable. The tv was hung on the wall and articulated making it easy to watch while laying down. There are a lot of dining options within walking distance. The only thing that stopped me from giving 5 stars was that there were a small group of migrant men outside when I checked in at 4pm working on an industrial generator in front of their room. That was 3 doors down from mine. They didn't turn it on or make any noise, but it wasn't the place to be working on equipment.
Stayed 1 night in Mar 2024
Response from Carla RediResponse Specialist on 11 Mar 2024
Dear Darlene,Thank you for taking the time to tell us about your experience at the HomeTowne Studios Orlando - Casselberry. I am glad to read that you were pleased with the comfort of the room and our location as there are a lot of dining options within walking distance. However, you indicated that you were unsatisfied with the less than ideal encounter with some other guests that was 3 doors down from you. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

2/10 Terrible

yoko

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
I reservation for a non-smoking room but the smell is dirty bad and the lady in the check in office is rude and as up so ridiculous. I book for 1 night stay but this place is so bad that I have to leave and check out at midnight. Won't be back and will not recommend this place
Stayed 1 night in Mar 2024
Response from Dannielle Rediresponse Specialist on 6 Mar 2024
Dear Yoko,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS ORLANDO - CASSELBERRY. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the foul odor and the unpleasant encounter with the staff and the other issues mentioned. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you again for posting your review. Have a great day.Sincerely, Red Roof Management

2/10 Terrible

Coleman

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Asked lady at counter if I left my ID there. She looked at all the IDs and said "nah ain't none of these yours". Waited till the next day when someone else was behind the counter and asked again, it was there. First lady just didn't bother to ask for my name to verify andy of the lost IDs were mine. Roaches could be seen in the rooms.
Stayed 2 nights in Feb 2024
Response from Gabrielle RediResponse Specialist on 3 Mar 2024
Dear Coleman,Thank you for your review following your stay at HomeTowne Studios by Red Roof Orlando - Casselberry. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the pest you reported, situation with the ID and the other listed issues hindered your stay, which was saddening to read. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks,Red Roof Management

2/10 Terrible

Latanya

Stayed 7 nights in Feb 2024
Response from Adraine Rediresponse Specialist on 24 Mar 2024
Hello Latanya, Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Orlando - Casselberry and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

8/10 Good

Sandra, Acworth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Dannielle Rediresponse Specialist on 27 Feb 2024
Dear Valued Guest,I appreciate you sharing your feedback following your stay at the HOMETOWNE STUDIOS ORLANDO - CASSELBERRY. I was saddened to read that your stay fell short of your expectations due to the insects you reported, unclean room, a/c unit not being functional along with the other issues mentioned. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. After a certain time the front desk is usually close and there is a after house personnel at the property that provides the room keys. Should this situation occur to you again, please reach out to the contact center for information.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns, we do hope you will choose to stay with us again at Red Roof so we can have the opportunity to provide you with a better experience.Sincerely,Red Roof Management

6/10 Okay

Gladys

Business traveller
Cleaning frecuency and good location.
Stayed 7 nights in Feb 2024
Response from Dannielle Rediresponse Specialist on 26 Feb 2024
Dear Gladys,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS ORLANDO - CASSELBERRY. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the good location and cleanliness here at Redroof. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Red Roof Management

2/10 Terrible

Tereesa

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
There were roaches everywhere. The manager was not accommodating and said she can’t offer more than $50 back for the $134 charge
Stayed 1 night in Feb 2024
Response from OnielRediresponse Specialist on 21 Feb 2024
Hi Tereesa,Thank you for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof Orlando - Casselberry. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that you encountered pests at our hotel, please accept our apologies. Know that at RedRoof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry.I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,RedRoof Management

4/10 Poor

Latanya

Stayed 7 nights in Feb 2024
Response from Adraine Rediresponse Specialist on 24 Mar 2024
Hello Latanya, Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Orlando - Casselberry and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

6/10 Okay

Carolyn

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The outside lights in front of my door were flickering all night. The door did not close very securely. Cops were often circling or in the parking lot. Overall it wasn't horrible, but I wouldn't book here again.
Stayed 2 nights in Jan 2024
Response from Gabrielle RediResponse Specialist on 3 Feb 2024
Dear Carolyn,Thank you for your review following your stay at HomeTowne Studios by Red Roof Orlando - Casselberry. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You stated that the flickering lights, the door situation and the other listed issues hindered your stay. I have shared your comments with management in an effort to address your concerns. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We wish you all the best in your future travels.With thanks, Red Roof Management

4/10 Poor

Michelle

Disliked: Amenities, property conditions & facilities
The water smelled like swamp. I had to clean sludge off the shower head before i could shower. The room was dusty. The floors where dirty and unmopped. The ac unit ran good but was broken. The only clean things was the bed and refrigerator area
Stayed 4 nights in Jan 2024
Response from Carla RediResponse Specialist on 24 Jan 2024
Dear Michelle, Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios by Red Roof Orlando - Casselberry. We strive to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay fell short of your expectations due to the unpleasant odor of the water, the uncleanliness of the floors and the other concerns you listed. Nevertheless, I am glad to hear that the bed and refrigerator area was clean. I will be sharing your feedback with management to ensure that your concerns are addressed. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. It is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

8/10 Good

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff Could use coffee maker in the rooms
Stayed 2 nights in Jan 2024
Response from Tianna RediResponse Specialist on 22 Jan 2024
Dear Steve, Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios by Red Roof Orlando - Casselberry. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were pleased with the hospitality of our staff. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Your comments in regards to coffee maker is greatly appreciated. Red Roof hope to continue to provide great experiences for you. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,Red Roof Management

6/10 Okay

Pauline

Liked: Staff & service
Disliked: Cleanliness
Staff was great! Property was dirty, saw some bugs. It had a kitchenette but no pans, plates, cups, etc.
Stayed 3 nights in Jan 2024
Response from Tianna RediResponse Specialist on 29 Jan 2024
Dear Pauline,I appreciate you sharing your feedback following your stay at the HomeTowne Studios by Red Roof Orlando - Casselberry. It's great to read that you were pleased with the hospitality of our staff. I was saddened to read that your stay fell short of your expectations due to the pests you reported and the lack of kitchen supplies as you described. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Tianna Red Roof Management

2/10 Terrible

IRVING

Disliked: Cleanliness, staff & service, property conditions & facilities
So bad this is the first time I ever left a review
Stayed 1 night in Jan 2024
Response from Nishaye RediResponse Specialist on 15 Jan 2024
Hello Irving, Thank you for the feedback about your recent stay at our hotel HomeTowne Studios by Red Roof Orlando - Casselberry. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that your stay was less than pleasant. We encourage guests to notify our staff immediately about any concerns, as we strive to ensure a comfortable and enjoyable experience for all. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 Terrible

james

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Oh, for Pete's sake. I'M NOT THE CUSTOMER WHO BOOKED THIS STAY. EXPEDIA: DON'T JUST BLINDLY REJECT THIS REVIEW AGAIN WITHOUT PROPERLY READING IT AND INVESTIGATING THE ISSUE: YOUR CUSTOMER GAVE YOU CRAP INPUT, AND YOU NEED TO DO A BETTER JOB OF VETTING CONTACT INFO. SERIOUSLY... HOW HARD CAN IT POSSIBLY BE TO SEND A CONFIRMATION EMAIL TO THE PROVIDED ADDRESS, IN ORDER TO AVOID SPAMMING (AND THUS IRRITATING) A NON-CUSTOMER?
Stayed 5 nights in Dec 2023
Response from Nishaye RediResponse Specialist on 29 Dec 2023
Dear James,Thank you for taking a moment to complete our survey from your recent stay at the HomeTowne Studios by Red Roof Orlando - Casselberry. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. Your feedback is critical as our Red Roof staff strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you again for your review. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DON'T STAY HERE!!!
ROACHES EVERYWHERE OMG!!! Call the health department immediately! The beds are awful, mattresses are from 1990 with springs popping out. No stoppers for the tub kids can't take bath. Bed linen had blood stains and dirt that won't come out. The towels and wash cloths had black stains on them. Good location, plenty of restaurants and shopping stores within walking distance. Never needed any maintenance so can't comment on the team. Front desk staff all but one were amazing. BEWARE OF RHONDA at the front desk. Nasty attitude, rude to everyone, very cold hearted. I thought for a short time it would be a decent place to lay my head, I'd rather sleep in my car. Cigar wrappers everywhere on the ground meaning plenty of weed smoker's on the property. I saw a lady of the evening 4 times during my stay go into different rooms with the same outfit on. Prostitution? I wish I saved the photos I took in the room, but every photo had roaches and it was just too nasty to look at. DON'T STAY HERE!!! Up the road 3 miles away across from the mall is a Extended Stay same price, bigger rooms and they provide cook wear, dishes and utensils. Don't waste your money or time. Supposedly the management changed, but the problems didn't. Pass It On!
Stayed 8 nights in Dec 2023
Response from Nishaye RediResponse Specialist on 27 Dec 2023
Thank you Valued Guest, for writing to us about your recent stay at our hotel HomeTowne Studios by Red Roof Orlando - Casselberry. We are utterly disappointed to learn that you encountered these distasteful situations during your recent visit. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. I'll bring these matters to management's attention for further review.  We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

8/10 Good

John

Liked: Cleanliness, staff & service
They need to update the rooms.
Stayed 1 night in Dec 2023
Response from Olivia RediResponse Specialist on 25 Dec 2023
Thank you John, for telling us about your stay at the HomeTowne Studios by Red Roof Orlando - Casselberry. Please accept our apologies for the rooms not being to your liking. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be reviewed by staff in an effort to ensure that your experience is not repeated. Nonetheless, your feedback is critical as we strive to deliver a clean, comfortable and value- based stay to all guests. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

8/10 Good

Torin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Nishaye RediResponse Specialist on 24 Dec 2023
Hello Torin,The staff at the HomeTowne Studios by Red Roof Orlando - Casselberry and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience which resulted in your 4/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

8/10 Good

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Oniel Rediresponse Specialist on 23 Dec 2023
Hi Valerie,We are sorry you had a less than satisfactory experience, prompting your 4/5 rating following your stay at the HomeTowne Studios by Red Roof Orlando - Casselberry. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

4/10 Poor

Farley

Liked: Cleanliness
Disliked: Room comfort
Trip nov 2023
the matras was really bad and totally needs to be renewed.
Stayed 1 night in Nov 2023
Response from Olivia RediResponse Specialist on 16 Dec 2023
Thank you, Farley, for telling us about your stay at the HomeTowne Studios by Red Roof Orlando - Casselberry. I am disappointed that you experience was less than ideal due to the mattress not being to your liking. Please accept our apologies for the impact this had on your stay. At Red Roof, our team is committed to satisfying our guests, so your comments will be taken into consideration to make changes to improve our customer experience. Nonetheless, feedback from our guests are always welcome as we strive to continuously improve the quality of our services. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

6/10 Okay

Larissa

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Chevanese RediResponse Specialist on 11 Dec 2023
Thank you, Larissa, for being our guest at the HomeTowne Studios Orlando - Casselberry. We value you as a our guest and welcome your 6/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

6/10 Okay

Julieth

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hotel de bajo presupuesto, con mal mantenimiento y ninguna amenidad pero si lo que necesitas es solo un lugar para dormir hace su tarea.
Stayed 8 nights in Nov 2023
Response from Antonio,Especialista en RediResponse on 6 Dec 2023
Querida julieta,Gracias por tomarse el tiempo de contarnos su experiencia en HOMETOWNE STUDIOS ORLANDO - CASSELBERRY. Es fantástico saber que encontró que nuestra propiedad era adecuada para sus necesidades de alojamiento. Por otro lado, lamento que su experiencia no haya cumplido todas sus expectativas. Acepte nuestras más sinceras disculpas por lo que describió como servicios insuficientes y mantenimiento inadecuado.En Red Roof, nuestra intención es que usted confíe en nuestras capacidades para prevenir problemas similares en el futuro. Tenga en cuenta que lo valoramos como nuestro huésped y apreciamos su negocio. Gracias por compartir sus inquietudes y espero que nos brinde la oportunidad de brindarle un mejor servicio en Red Roof la próxima vez que sus planes de viaje requieran alojamiento.Muy atentamente,Antonio,Gestión del techo rojoEspecialista en RediResponse

6/10 Okay

Jose

Liked: Staff & service
Quiet
Stayed 2 nights in Dec 2023
Response from Olivia RediResponse Specialist on 16 Dec 2023
Thank you, Jose, for telling us about your stay at the HomeTowne Studios by Red Roof Orlando - Casselberry. I am glad that you found our hotel to be quiet. At Red Roof, we hope to continue to provide great experiences for you.Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,OliviaRed Roof Management RediResponse Specialist

2/10 Terrible

Nadia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Antonio,RediResponse Specialist on 6 Dec 2023
Hello Nadia, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS ORLANDO - CASSELBERRY and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad service and bad upkeep
Reserved a 2 double bed room but clerk gave me a one bed room and argued with me that I didn't book 2 beds until I proved it. I asked for 4 towels instead of 2 and she assured me that there would be enough towels but there were only 2. When I came back they said the office is closed so I'll have to try again in the morning. I came back in the morning and the clerk said she was alone and couldn't sent anyone to get them. I asked her to close the office and go get them herself. She finally did. The room and the place smells like smoking and the bed had candy wrappers in it. Also the shower was cross wired so cold water was coming with the know turned to hot
Stayed 1 night in Nov 2023
Response from LaTunde Murrant. Rewards Specialist on 23 Nov 2023
Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios by Red Roof Orlando - Casselberry. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the room type you received, the odor you encountered and all other concerns you mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. We will take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,LaTundeRed Roof Management RediResponse Specialist

2/10 Terrible

Sioux

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
What a nightmare. The deplorable conditions of Room 311 were so bad that I had to buy cleaning supplies so I could take a shower in the disgustingly filthy shower. Lamp shades looked like they were pulled out of a dumpster. One tiny trash can in a “Studio” room. Zero amenities. I had to take photos to get a refund from Expedia which I still have NOT RECEIVED to support my decision to vacate the property. Primarily due to cockroaches climbing the walls and in the sinks. Not to mention cockroach body parts on the sheets. THIS IS NOT A SANITARY HOTEL and it is an EXPEDIA FAIL that they have not reviewed or monitored their representation of this locale. Oh! Might I mention I came here for a funeral and I really hoped to have had a better experience after 36 hours of travel!!!
Stayed 3 nights in Nov 2023
Response from LaTunde Murrant. Rewards Specialist on 23 Nov 2023
Dear Sioux,I appreciate you sharing your feedback following your stay at the HOMETOWNE STUDIOS ORLANDO - CASSELBERRY. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,LaTundeRed Roof Management RediResponse Specialist

6/10 Okay

Juan

Travelled with family
Disliked: Room comfort
Not going back again
Check in was smooth and quick. Our double room only had two towels and there were three of us. I went to ask for one more towel and was told I wasn’t supposed to get any more, but the desk clerk gave me a towel. The other matter was the bed. The mattress on the bed was extremely worn out and I could feel the springs inside the mattress when I sat on the bed. Needless to say I spent a very uncomfortable night on that bed.
Stayed 1 night in Nov 2023
Response from Devorine Red Roof Management on 21 Nov 2023
Hi Juan,Thank you for taking the time to write a review of your stay. It's great to know that your check-in process was smooth and quick. However, you had some concerns in relations to the bed as you found it uncomfortable and there were limited towels for the occupancy of the room. Please allow e to express our sincerest apologies for any inconvenience this may have caused. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Feedback from our Red Roof guests are always welcome and your comments will be taken into consideration in an effort to address your concerns as we strive to continuously improve the quality of our services.Thank you for choosing HomeTowne Studios by Red Roof Orlando - Casselberry. We hope we have the opportunity to see you again in the future. Sincerely,Devorine Red Roof ManagementRediResponse Specialist

2/10 Terrible

Ava

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never will waste my money here again.
Stayed 1 night in Nov 2023
Response from Devorine Red Roof Management on 14 Nov 2023
Thank you for your honest feedback, Ava. I was disheartened to see your stay resulted in a 1/5 score. Please accept our apologies. Feedback from our Red Roof guests are always welcome and your comments will be taken into consideration in an effort to address your concerns as we strive to continuously improve the quality of our services.Thank you for choosing HomeTowne Studios by Red Roof Orlando - Casselberry. We hope we have the opportunity to see you again in the future. Sincerely,Devorine Red Roof ManagementRediResponse Specialist

2/10 Terrible

Barbara

Stayed 1 night in Nov 2023
Response from Olivia RediResponse Specialist on 30 Nov 2023
Thank you, Barbara, for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Orlando - Casselberry and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 Excellent

Angel

Stayed 7 nights in Oct 2023
Response from Antonio,RediResponse Specialist on 25 Nov 2023
Hello Angel, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS ORLANDO - CASSELBERRY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

6/10 Okay

Lisa

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Staff is very nice they try their best with what they are given, now the manager she is rude, always has attitude with guest and staff. Ive been here for a couple months and we avoid interacting with her because she is just an unhappy human, i feel bad for staff because they must deal with such a negative person the rooms are not clean has dirt built up in bathrooms like they have never seen actual cleaning solutions so we had to buy bleach and disinfect place ourselves. Wifi is horrible oh did i mention roaches yeah actual property owner should come here and do a better job in maintaining this place if they really care about their guest but if they dont care then their doing great. For awesome front desk staff except manager thanks for trying, for the room and maintenance staff we greatly appreciate you for trying to make our stay as pleasant as possible
Stayed 14 nights in Sep 2023
Response from management on 7 Nov 2023
Thank you for your response. We are sorry to hear we did not meet or exceed your expectations.

10/10 Excellent

Boris

Stayed 1 night in Oct 2023
Response from OnielRediresponse Specialist on 20 Nov 2023
Hi Boris,Thank you for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof Orlando - Casselberry. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRedRoof ManagementRediresponse Specialist

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, I had literally no problem staying here and I’ll be getting another room there when I get back to Orlando in March
Stayed 3 nights in Oct 2023
Response from Oniel Rediresponse Specialist on 25 Oct 2023
Hi Marc,I want to thank you for taking the time to post a review of your stay at the HomeTowne Studios by Red Roof Orlando - Casselberry. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. On your next visit at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

2/10 Terrible

Christian B

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
It wasn't the greatest or the cleanest but it did the job. The worst part is that I never received my $100 deposit back.
Stayed 7 nights in Oct 2023
Response from Olivia RediResponse Specialist on 24 Oct 2023
Hello Christian,Thank you for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof Orlando - Casselberry. You indicated it wasn't the greatest or the cleanest, but it did the job. However, please accept our apologies for the inconvenience caused by the issue you highlighted regarding your deposit. To uphold our company's high standards, your comments will be reviewed by staff, in an effort to ensure your experience is not repeated. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Nevertheless, your feedback is critical as we strive to deliver a clean, comfortable and value- based stay to all our guests. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

6/10 Okay

Gary

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from Antonio,RediResponse Specialis on 22 Oct 2023
Hello Gary, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS ORLANDO - CASSELBERRY and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

2/10 Terrible

Natalie

Stayed 1 night in Oct 2023
Response from Antonio,RediResponse Specialist on 10 Nov 2023
Hello Natalie, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS ORLANDO - CASSELBERRY and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jonetta Turpin on 17 Oct 2023
Andrew,Thank you for your response. We are glad that you enjoyed your stay with us and hope you will visit us again in the near future.

4/10 Poor

juan

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Olivia RediResponse Specialist on 17 Oct 2023
Hello Juan, The staff at the HomeTowne Studios by Red Roof Orlando - Casselberry and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

4/10 Poor

Carlos

Stayed 1 night in Oct 2023
Response from Toni-Ann RediResponse Specialist on 16 Oct 2023
Hello Carlos,I sincerely apologize that your stay at our Red Roof didn’t meet your expectations. I was disheartened to see it resulted in a 2/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests here at Red Roof.I do hope that you will return to our hotel, or any of our other brand locations in the future.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 Excellent

ANGEL

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Amazing
Stayed 1 night in Oct 2023
Response from Olivia RediResponse Specialist on 15 Oct 2023
Thank you for your kind words, Angel. I am glad to know that you were pleased with your most recent stay HomeTowne Studios by Red Roof Orlando - Casselberry. It is so rewarding to read that you had an amazing encounter with us. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,OliviaRed Roof Management RediResponse Specialist

4/10 Poor

Bonnie

Travelled with family
Liked: Staff & service, property conditions & facilities
We had stayed at this property several months ago and our room was clean, the bed was comfortable and everything was pretty good, however the room we received on this stay was terrible. Very u comfortable beds, AC leaking, shower not hot or working well and everything looked old and worn out. This must have been one of their worst rooms and very unhappy with it, also it cost more than our previous stay. The housekeepers are great and not their fault , just a nasty room and some staff okay but I think overworked with few people available to help out at the front desk.
Stayed 2 nights in Oct 2023
Response from management on 13 Oct 2023
Boonie,Thank you for your feedback. We are very sorry to hear we did not meet or exceed your expectations. I will be sharing your feedback with my team on how we can improve in thiis area. We want every stay to be a great stay for all of our guest

2/10 Terrible

Keith

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying at this place was a terrible experience. There was a smell of urine in the stairway. I woke up on my second day (of a three day stay) and found roaches in the living room and doorway. I packed up and checked out immediately.
Stayed 3 nights in Oct 2023
Response from management on 13 Oct 2023
Thank you for your feedback. We are v ery sorry to hear we did not meet or exceed your expectations. I will be sharing your feedback with my team on how we can improve in thiis area,

6/10 Okay

Tina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Olivia RediResponse Specialist on 12 Oct 2023
Hello Tina, The staff at the HomeTowne Studios Orlando - Casselberry and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

2/10 Terrible

Eduardo

I asked for another mattress I literally feel the metal , one week pass by and I still waiting . Roaches stil appearing
Stayed 7 nights in Oct 2023
Response from LaTunde Murrant. Rewards Specialist on 11 Oct 2023
Dear Eduardo,I appreciate you sharing your feedback following your stay at the HOMETOWNE STUDIOS ORLANDO - CASSELBERRY. I was saddened to read that your stay fell short of your expectations due to the insects and other concerns you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,LaTundeRed Roof Management RediResponse Specialist

2/10 Terrible

Jerod

Business traveller
Disliked: Amenities, property conditions & facilities
The place wreaked of marijuana. The air conditioner needed to be cleaned, and it barely worked. The floor was uneven and warping. The plumbing under the sink was exposed. The gas stove had its burners removed. And worst of all: the bed was wet from humidity. It was literally sticky and disgusting.
Response from Antonio,RediResponse Specialist on 31 Oct 2023
Dear Jerod,We are sorry to hear your recent experience at the HOMETOWNE STUDIOS ORLANDO - CASSELBERRY did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,Antonio,Red Roof Management RediResponse Specialist