The land ground was pretty. The villa we had was very clean. We had an issue with our lock on the door and security was called . They was right there speedy to fix the issue immediately. Oscar was really nice. What I liked about this resort was even though we had a washer and dryer we called down to the desk every other day and asked for laundry soap, dish soap, dishwasher, soap, bath towels, hand towels. Wash cloths. And one thing I can say about all of that is this resort is not stingy on giving you any of those products or bath towels, hand towels, wash clothes they would bring up immediately within 10 minutes, bath towels, hand towels, wash clothes, that would last two days they never acted like there was a shortage and they do not charge you for doing that . That is one great quality that the Sheraton offers for their patrons.