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Reviews of Quality Inn & Suites Eastgate

2.5 out of 5
Quality Inn & Suites Eastgate
4960 W. IRLO BRONSON HIGHWAY, Kissimmee, FL

Reviews

5.8
Rating 10 - Excellent. 117 out of 995 reviews" "
Rating 8 - Good. 247 out of 995 reviews" "
Rating 6 - Okay. 252 out of 995 reviews" "
Rating 4 - Poor. 184 out of 995 reviews" "
Rating 2 - Terrible. 195 out of 995 reviews" "

6.0/10

Cleanliness

6.6/10

Staff & service

6.0/10

Amenities

5.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Jim

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
We drove 24 hrs. straight from UP of Michigan to the hotel in Kissimmee. When we arrived, the hotel was locked and had a sign saying it had been sold and gave a couple of hotels in the area to stay. I had heard rumor of this and called 2 days prior to leaving and a man told me that it was false and my room would be ready. They did refund my money 5 days into my trip. I had to find a hotel in short order while working on no sleep. The point is that the person I spoke to lied and said my room would be ready.
Stayed 5 nights in Mar 2020

2/10 Terrible

Verified traveller

Stayed 2 nights in Mar 2020

4/10 Poor

Angie, Naples Fl

Travelled with family and small children
Disliked: Property conditions & facilities
Looked nothing like the pictures. Supposed to be a game room. There was one non-working air hockey table in the laundry room. No hot water for shower. Resolved after reported. I was called from Expedia about 15-20 minutes before I arrived that room wasn’t available. Sounded like a scam so I called hotel who said that it was available. No answers for that. Took 5 days for room charge to clear the bank. Cleanliness: ok. Housekeeping response for more towels: good. Lots of outdoor noise late during first night.
Stayed 3 nights in Mar 2020

6/10 Okay

Dani

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It was clean, check in was easy. The hotel is a bit run down, the furniture seems to be new, but the rest is lacking. Toilets are loose so they move when you sit, hot water is spotty and vending machines don't work.
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A false fire alarm went off at 8 am during our stay, but otherwise it was a nice hotel
Stayed 2 nights in Feb 2020

2/10 Terrible

Verified traveller

Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2020

6/10 Okay

Verified traveller

Stayed 3 nights in Feb 2020

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Room had roaches and ceiling was crumbling off on the beds. Very disgusting.
Stayed 2 nights in Feb 2020

6/10 Okay

Verified traveller

Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very Comfortable, the bed and pillows are the best, good hot running water, breakfast can get repetitive after the third day, don't try the eggs. But overall a great experience, will definitively come back.
Stayed 7 nights in Feb 2020

10/10 Excellent

Janie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveller

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Room was what you would expect, slightly sketchy, “complimentary breakfast” is actually located at a restaurant 30+ minutes away across Orlando. Wouldn’t have booked had I known this.
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveller

Stayed 1 night in Jan 2020

8/10 Good

Nancy, Nanaimo BC

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The beds and pillows were very comfortable. First room had no heat so they moved us to another room and it was toasty warm.
Stayed 1 night in Jan 2020

8/10 Good

Cynthia

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Augusto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2020

8/10 Good

MR

Travelled with family
Liked: Cleanliness, staff & service
Nice place to sleep. Pretty clean rooms. Free breakfast was not very nice.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I do not like are the noise on second floor at the night.
Stayed 2 nights in Jan 2020

4/10 Poor

Mirella, Aruba

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Location was perfect but this hotel is good for just one night. It really needs some renovation asap
Stayed 1 night in Dec 2019

4/10 Poor

Jewlez, Stilwell, Oklahoma

Travelled with family and small children
Disliked: Staff & service
Staff was not very friendly at all. Just the lady at check was nice this morning.
Stayed 1 night in Dec 2019

2/10 Terrible

Zahabia Kuvawala

Travelled with family
Disliked: Property conditions & facilities, room comfort
Do not recommend
I would never pay $$$ for this type of accommodation but due Christmas and last minute booking this is what I could fit into my budget. The place needs major renovations. Plus points:Check in was easy. Pool was good.
Stayed 1 night in Dec 2019

10/10 Excellent

ANGELA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
I walked into the establishment and there was an odor of cleaning products in the lobby and the hotel room. The room was very low budget, as soon as I opened the door I closed it and returned to the front desk and checked out. I went down the road to Fairfield of Marriott, they is an excellent hotel, from the staff (Kelly) at the front desk, housekeeping and the breakfast. I paid to stay at two Hotels from Dec 03- Dec 05. I do not recommend the Quality Inn & Suites Eastgate as a place to stay, I was very disappointed.
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveller

Disliked: Staff & service
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
No shower- no fun
Our hotel room was very nice in appearance. The only negative factor was that the shower didn’t work. This was a deal breaker so we will not be staying here again
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Great helpful staff. The breakfast is worst ive had and no jacuzzi
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities
Stayed 1 night in Nov 2019

10/10 Excellent

ManuelGranados

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was an amazing price for the quality of room we had . Will definitely stay here again
Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveller

Stayed 3 nights in Nov 2019

2/10 Terrible

macy

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Don’t waste ur time or money
Room was supposed to be queen beds, they were fulls. Water In shower went from hot to cold the whole time for me and my husband. Breakfast was horrible and the only thing hot was the waffles, the staff was in your way stocking everything bc it was such a small area for breakfast. Won’t be staying here again despite the price and I’m not normally picky..
Stayed 1 night in Nov 2019

10/10 Excellent

Cecy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, clean, close to Disney's parks.
Stayed 3 nights in Nov 2019

8/10 Good

Tammy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveller

Business traveller
Disliked: Amenities, property conditions & facilities
Felt very unsafe- someone knocking at my door repeatedly. Changed rooms to be in a “safer” area. Horrible musty smell in the room. No hot water in the first room- won’t ever go there again.
Stayed 3 nights in Oct 2019

6/10 Okay

expedia

Travelled with family
Stayed 2 nights in Oct 2019

8/10 Good

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

6/10 Okay

Dexard

Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Travelled with group
The toilet in my suite is loose and I almost fell and busted my head open, the keys didn’t work to get into the room l: front desk had to give me 3 different sets and then have maintenance open for me, there were hairs in the shower and beds, and too many people hanging around outside.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2019
Response from GM on 26 Sept 2019
thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from GM on 26 Sept 2019
great score.thank you

6/10 Okay

..

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Continental breakfast was next door in a indian place
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Stayed 2 nights in Aug 2019
Response from GM on 29 Aug 2019
thank you.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Not Satisfied
The beds were small but comfortable. The interior looks much better than the exterior which I assume is why we had to deal with construction workers daily grinding metal and painting. Free breakfast is a joke, but you can't complain about something that is free. Save your time and spend a little money on a breakfast elsewhere. I had reserved a room for the family which included 2 adults and 3 small children and were given a small room with 3 towels. When I asked for more towels the first day the manager acted like I was asking for all his money. It took hours to get a roll away bed which we then refused because it was too late by the time they brought it. Thank goodness for air mattresses. We had kids playing in a soccer tournament which meant lots of showers for the kiddos. The second day the housekeeper took 8 towels from the room and replaced it with 3. I'm guessing nobody could do math there? Not happy with this location.
Stayed 2 nights in Jul 2019
Response from GM on 1 Aug 2019
We are sorry with our housekeeping department not performing up to your standards, will do a follow up with your concerns. thanks

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from GM on 1 Aug 2019
thank you

2/10 Terrible

Katherine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The first room had dirty sheets. My friend I traveled with had dirty towels and used soap in the room. The second room had clean sheets but the floors hadn't been swept and we could feel the dirt. My key card was constantly un-programming. The continental breakfast was awful, the muffins were old. The cereal stale. The bananas were way past their freshness. I recommend avoiding this hotel.
Stayed 5 nights in Jul 2019
Response from GM on 1 Aug 2019
your comments were noted and proper action will follow.thanks

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly. Rooms were clean. Happy with stay.
Stayed 1 night in Jul 2019
Response from GM on 17 Jul 2019
Thank you your comments we'll be share with the staff.

2/10 Terrible

Verified traveller

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
The stay was horrible! We checked in dropped our bags and went to a concert. We did not get back to the hotel until after 2am. Upon arriving there was water leaking from under the mirror area all over the floor. The bathroom smelled like mold and the door did not close completely. We went to inform the front desk but door were locked. SHE WAS ASLEEP ON THE COUCH! When we explained our issues she said (without ever seeing us) that is was because booked online. She did not even care or say she would have someone look at it until the 3rd time we mentioned the water. We told her we wanted to leave and request a refund. Even Expedia had a hard time contacting her, why because she was Asleep on the couch! VERY UNPLEASED. Her attitude was horrible. Never staying there again.
Stayed 1 night in Jul 2019
Response from GM on 17 Jul 2019
We are sorry we did not meet your expectations, We'll work hard to fix the situation you encountered. Thank you for letting us know.