Ratings based on 1,985 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
87% of guests recommend
4.0 Room cleanliness
3.7 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by A verified travellerfrom Valentin

A sweet place for a getaway

Posted 28-Mar-2015
From the moment we pulled up to our villa it was amazing very cozy and the staff was super friendly and accommodating I definitely can't wait to visit again
5 out of 5
for Everyone
by A verified travellerfrom Kansas City

Huge house with private pool

Posted 25-Mar-2015
We rented a condo but was upgraded to a house based on availability. The house was perfect! We had such a great time hanging out at the pool, using the kitchen and playing pool in the rec room. The staff were very nice and helpful. I would recommend this facility to anyone!
4 out of 5
for Families
by A verified travellerfrom Miami, FL

Comfortable home for the whole family.

Posted 24-Mar-2015
Pros: Place was quiet, clean and safe.
Cons: I would have like some more amenities, such as paper towels, coffee filters, toilet paper, etc., we were a family of nine staying there. The bed matt
We felt at home at the villa. the pool was a good plus. Only 18 minutes away from the disney parks. Would have like it to be closer but it is ok.
4 out of 5
for Everyone
by A verified travellerfrom Siloam Springs, AR

Close to Disney parks, spacious

Posted 23-Mar-2015
Pros: Spacious, off the main road yet close to attractions
Cons: Outdated décor, refrigerator was AWFUL. We ended up having to throw a lot of food away because of it.
Location: Disney parks, outlet malls, other shopping, restaurants, etc..
The staff that helped us during check in and check out were very friendly and helpful. We had paid for a 2 bedroom / 2 bath villa but actually got a 3 bedroom. It was nice to be able to spread out in the evenings and everyone have their own space to relax. We were close to outlet malls, restaurants, and Disney parks and not being right on the main road was nice. We were not very happy that the refrigerator didn't work properly. Nothing was cold. Cheese looked melted together, drinks were never cold...even the ice cream in the freezer didn't freeze. VERY UPSET that we ended up having to throw a lot of food away = $$$ down the drain. One of the reasons we chose this location was to have a functioning kitchen to save on eating out expenses. Not so much in this particular unit. I did let the staff know when we checked out and they apologized. Would have been nice to have some of my wasted money back though. The décor is very outdated. That didn't bother me too bad though. Just know what to expect. We also had to fix the dining room table our first night. It was literally about to fall apart. My husband just had to tighten the screws in the legs and it was good after that. The chairs felt like the bottoms might fall out when you sat down but it worked out ok. Overall, it was a decent place to stay and we would stay again.
3 out of 5
by A verified travellerfrom Jacksonville, FL

Spring Break getaway for kids

Posted 21-Mar-2015
The villa was clean but.... The coffee table wad fragile. The t.v. stand and master bedroom furniture were severely scratched up. There was no television in the second bedroom.The screen door would not close. The dishwasher overflowed and the ironing board was raggedy. I called central check in to inquire about another unit and was advised to call the next morning at 10am to check availability.
3 out of 5
by A verified travellerfrom jacksonville fl

Very clean but far from everything

Posted 20-Mar-2015
The place was very clean and nice but the pool was closed for deck repair our whole stay. It was also a far drive to get to places and do trying a we wanted to do. I wouldn't stay there again.
2 out of 5
by A verified travellerfrom Virginia

Unexpected Hidden Fees plus grungy property.

Posted 16-Mar-2015
Pros: The location.
Cons: Be upfront with your total fees. Clean the place and update what is broken or needs replacing.
Location: Disney, Universal
We arrived after hours to Magical Memories, picked up our keys and headed to our unit. The outside appeared nice, but when we stepped inside, we immediately felt the place was grungy. The walls and carpet were dirty, and there was mildew in the bath areas. We were so tired, we didn't care. But, when we pulled our sheets down to sleep, several of the beds appeared to have not had their sheets changed. There were hairs scattered here and there across the sheets. Ewww!!! The sheets themselves were threadbare and nubby. I washed them all. The next morning we went down to eat before checking in. Cabinets & drawers were broken, some glasses & other kitchen items were missing. The resident book said complementary coffee, cream & sugar, but there was none. WHEN we went to check in we were surprised to be charge extra fees above our balance due on our reservation totaling more than $150.00! Renters insurance, cleaning fees, etc... and more taxes on these. NOT COOL!
2 out of 5
by A verified travellerfrom Mississippi

Not as it appears...NO CONSIDERATION

Posted 15-Mar-2015
Their condos in Laguana Bay are dirty & filthy, two Tv's only in the living room & master bedroom. Moved us to a house after I requested it with an upgrade charge of $197.50, gave us a key to a keyless entrance, had to drive a mile and a half each time to their office, we get to the house and the alarm goes off, no alarm code on the directions to the property. Had to call the emergency afterhours number cause it was after 8pm, she had to call someone to get tube alarm code, it took over 10 minutes. TWalked to a manager named Charles who said he had to talk to his GM and she REFUSED to compensate us for all this hassle we went through after a 14 hour drive. They only offered an apology only and wouldn't give us our upgrade fee back, even though they knew all of it was their fault. The house was great still with only 2 Tv's in a 4 bedroom house and couldn't use the pool cause the water was extremely cold. If you can help it..DON'T USE MAGICAL MEMORIES, they are unprofessional and very INCONSIDERATE!!!!
2 out of 5
by A verified travellerfrom Winnipeg,Manitoba

Be carefull

Posted 14-Mar-2015
We have had nice rooms before and pleasant expierence but not this time. We were promised passes to a water Park but had to wait 3 days for before they found them. Phone didn't work nor the lights in kitchen. It seems like this company doesn't care anymore. Also we had 2 bathrooms which we wanted but one was upstairs and one was downstairs, with both bedrooms upstairs it was very inconvenient for morning showers.
4 out of 5
for Everyone
by A verified travellerfrom Miami Florida

Very nice town home clean very roomy and very big

Posted 09-Mar-2015
This rowboat was very big and roomy it was in a quiet neighborhood. The location was great and my family and i loved our overall stay . we would definitely stay here again on our next family trip.