Outdoor pool, pool loungers

Reviews of JW Marriott Orlando Grande Lakes

4 out of 5
JW Marriott Orlando Grande Lakes
4040 Central Florida Pkwy, Orlando, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 672 out of 1001 reviews" "
Rating 8 - Good. 172 out of 1001 reviews" "
Rating 6 - Okay. 78 out of 1001 reviews" "
Rating 4 - Poor. 46 out of 1001 reviews" "
Rating 2 - Terrible. 33 out of 1001 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lourdes M.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this Hotel. Plenty to do for the entire family. Their in hotel dinning options were superb. They even have a garden which I loved and a water park
Stayed 2 nights in Dec 2023
Response from Front Office Manager on 16 Apr 2024
Dear Lourdes, It was a pleasure to welcome you to JW Marriott Orlando, Grande Lakes. Thank you for mentioning how much you enjoyed our family-friendly activities. We are delighted you enjoyed our delicious dining options, Waterpark, and garden. Thank you for choosing us for your visit to our beautiful city, and we look forward to seeing you all again soon.Best Regards,Karen LopezFront Office Manager

10/10 Excellent

Jie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked this place for a family vacation, and it was a blast! The water park on site is the highlight, which is extremely kids friendly!
Stayed 4 nights in Apr 2024
Response from Front Office Manager on 11 Apr 2024
Dear Jie, Thank you for sharing your experience at JW Marriott Orlando, Grande Lakes, and for choosing us for your family vacation. We appreciate the kind remarks as we are always striving to provide each guest with a distinctive experience so they can leave richer than when they arrived. We devote our attention to craft and detail, and we are pleased knowing our premium amenities enhanced your time with us. We look forward to seeing you and your family again soon.Best Regards,Karen Lopez,Front Office Manager

10/10 Excellent

Vanessa van

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Front Office Manager on 11 Apr 2024
Dear Vanessa, Thank you for the splendid rating. It was a true pleasure to have the opportunity to make your stay memorable, and we hope you left with replenished spirits. We look forward to welcoming you back to the JW Marriott Orlando, Grande Lakes for another spectacular escape.Best Regards,Karen Lopez,Front Office Manager

10/10 Excellent

Chakusola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service and staff
Stayed 1 night in Apr 2024
Response from Front Office Manager on 8 Apr 2024
Dear Chakusola, It was a pleasure to welcome you to JW Marriott Orlando, Grande Lakes. Thank you for mentioning how much you enjoyed our inspired and tailored hospitality. Our attentive and knowledgeable staff work hard to ensure our guests' expectations are exceeded throughout their stay. We are grateful for your review and look forward to having the pleasure of welcoming you back as our guest soon.Best Regards,Karen LopezFront Office Manager

10/10 Excellent

Elizabeth

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Office Manager on 8 Apr 2024
Dear Elizabeth, We enjoyed seeing your perfect rating and cannot thank you enough for it. On behalf of everyone here at JW Marriott Orlando, Grande Lakes, I invite you to come back and stay with us again whenever you are in the area.Best Regards,Karen LopezFront Office Manager

6/10 Okay

VALAYKUMAR, Edmonton

Travelled with family and small children
Liked: Cleanliness
Good things: Overall, the resort and the facilities are available outside of the room, and customer service is available at the reception. There is cleanliness inside the hotel. The things that need to improve (In comparison with the experience at JW Marriot in Vancouver, BC): 1) The room, as we pay a high price, we need at least decent space inside the room. After using Sofa bed we didn't have even moving space in the room; what is the point of having sofa bed then. 2) We ordered the food in the pool area, but they got the wrong order (Veggie burger with Bacon) after 50 minutes of waiting; the staff was not even apologetic for the wrong order and rudely asked us to wait as it might take longer. The cleanliness in the same restaurant was poor. 3) Room service is not as per the standards of JW Marriot. When we asked to fix the sofa bed as it was not opening, the staff came and asked us to do it ourselves and move the island ourselves. I never had these issues with other JW Marriot or Fairmont facilities.
Stayed 5 nights in Mar 2024
Response from Front Office Manager on 7 Apr 2024
Dear Guest, Thank you for choosing us and for your candid feedback. Please accept our apologies for the inadequate service you received from our associates during your stay. Your valuable comments will be addressed with our associates in keeping with our commitment to unparalleled service. Additionally, it is disappointing to know we did not meet all of your expectations with regard to our rooms. Thank you again for your comments as we are continually striving to enhance our guest experience on all levels. On a positive note, we are glad you outlined all the enjoyable aspects of your stay. We hope you will stay with us again so we can provide the elevated visit you deserve.Best Regards,Karen Lopez,Front Office Manager

10/10 Excellent

Nazanin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is connected to Ritz Carlton by a hallway in the most beautiful grounds and surrounding. Great for kids with the best pool . Yes few minutes further to Disney Parks etc... but totally worth it. The only negative was the food in the restaurants. All of them had great ambiance but definitely the chefs and menu must be changed as the food was not good. Very friendly staff. Amazing hotel.
Stayed 7 nights in Mar 2024
Response from Front Office Manager on 7 Apr 2024
Dear Nazanin, Thank you for sharing your experience at JW Marriott Orlando, Grande Lakes. We appreciate the kind remarks as we are always striving to provide each guest with a distinctive experience so they can leave richer than when they arrived. We devote our attention to craft and detail, and we are pleased knowing our inspiring surroundings, premium location, and warm associates enhanced your time with us. However, we are sorry for not meeting your expectations with our dining options; this will be shared with our culinary team as we are always looking for ways to enhance our offerings. We hope to see you again soon.Best Regards,Karen Lopez,Front Office Manager

10/10 Excellent

rosalyn

Liked: Cleanliness, staff & service, property conditions & facilities
Fun, clean, love
Stayed 2 nights in Mar 2024
Response from Front Office Manager on 6 Apr 2024
Dear Rosalyn, Thank you for the warm compliments. It is always exciting to hear from our guests, and we are pleased that we exceeded your expectations. We focus on giving each guest an enriching experience with inspired service at our award-winning resort. It was our pleasure serving you at JW Marriott Orlando, Grande Lakes, and we hope to see you again soon. Best Regards,Karen Lopez,Front Office Manager

10/10 Excellent

Brittany

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Such a beautiful hotel! The grounds are gorgeous and the pool and slides are a dream for kids and parents. Room was clean and location was perfect. We had one day at the pool where service was horrible with a particular server but every other day was exceptional!
Stayed 5 nights in Mar 2024
Response from Front Office Manager on 4 Apr 2024
Dear Brittany, We are delighted you enjoyed your stay with us. It is always wonderful to hear that our guests could relax and recharge in our elegant rooms. Thank you for the kind comments about our stylish array of amenities. However, we apologize for the level of service you received from one of our associates at the pool. We have addressed your comments and taken the proper action to ensure it is not repeated. We look forward to welcoming you back to JW Marriott Orlando, Grande Lakes, for another immersive experience.Best Regards,Karen LopezFront Office Manager

6/10 Okay

T

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had an overall positive experience. The only 2 dings that I have would be pool area staffing and food service time was over 2hrs. On checkout, no one answered the phone to order bell service. I had to go down to the front desk. This was Easter weekend and you would think the hotel management would have the foresight to staff properly for capacity. I'm going with poor management. Who do I need to fire? You're in the service business. You know your booking capacity in advance.
Stayed 3 nights in Mar 2024
Response from Front Office Manager on 3 Apr 2024
Dear T, Thank you for choosing us for your recent visit. We are genuinely sorry for not meeting your expectations and for the unsatisfactory service you received from our associates while you were here. We always want to provide thoughtful and genuine hospitality from each member of our team, and we are grateful for feedback that helps us shape quality, tailored experiences. We have addressed your comments and taken the proper action to ensure we are working to improve our services moving forward. We appreciate your patience and hope you will consider staying with us again.Best Regards,Karen Lopez,Front Office Manager

8/10 Good

Andrea

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stay was great except they lost our package that someone left for us at the front desk. That was disappointing but besides that the room was great.
Response from Front Office Manager on 26 Mar 2024
Good Day, Thank you for sharing your feedback, our apologies for any inconvenience you experienced during your stay. Please send us a private message with your personal information so we may investigate and assist you further. Best Regards,Karen Lopez,Front Office Manager

10/10 Excellent

Pece

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The family and I spent one night while in town and really enjoyed the pool and the in room services
Stayed 1 night in Mar 2024
Response from Front Office Manager on 18 Mar 2024
Dear Pece, It was a pleasure to welcome you and your family to JW Marriott Orlando, Grande Lakes. We are delighted you enjoyed your time with us, especially our beautiful pool and our in-room dining services. Thank you for choosing us for your visit to our beautiful city, and we hope to see you all again soon.Best Regards,Karen Lopez,Front Office Manager

10/10 Excellent

Gordon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasurable experience.
Stayed 1 night in Mar 2024
Response from Front Office Manager on 14 Mar 2024
Dear Gordon, Thank you for sharing your experience at JW Marriott Orlando, Grande Lakes. We appreciate the kind remarks as we always strive to provide each guest with a distinctive experience so they can leave richer than when they arrived. We look forward to seeing you again soon.Best Regards,Karen LopezFront Office Manager

10/10 Excellent

Bradley

Travelled with family, Travelled with family and small children
Liked: Amenities
Scenery was beautiful and the amount amenities was off the charts!!
Stayed 1 night in Mar 2024
Response from Front Office Manager on 11 Mar 2024
Dear Bradley, Thank you for being our guest at the JW Marriott Orlando, Grande Lakes. We are delighted that our inspired surroundings exceeded your expectations, and that you particularly loved the array of our resort amenities. We hope that your enriching experience will bring you back to stay with us soon.Best Regards,Karen Lopez,Front Office Manager

10/10 Excellent

Jill, Astoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Book a treatment at the Ritz Carlton spa that is right next to the JW Marriott and you can use the private adults only pool. It is amazing.
Stayed 2 nights in Mar 2024
Response from Front Office Manager on 10 Mar 2024
Dear Jill, It was a pleasure hosting you on your recent getaway at JW Marriott Orlando, Grande Lakes; we are happy you had a fantastic time visiting our property. We strive to go above and beyond to ensure our guests have a spectacular, one-of-a-kind experience in beautiful Orlando with our abundant amenities. We look forward to having the opportunity to accommodate you again soon.Best Regards,Karen LopezFront Office Manager

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Front Office Manager on 4 Mar 2024
Dear Gavin, Thank you for staying at JW Marriott Orlando, Grande Lakes. We appreciate the generous rating as we are always striving to provide each guest with a distinctive experience so they can leave richer than when they arrived. We are pleased to know you had a great time with us and hope to see you again soon.Best Regards,Karen Lopez,Front Office Manager

2/10 Terrible

James

Stayed 2 nights in Feb 2024
Response from Front Office Manager on 21 Mar 2024
Dear James, Thank you for taking the time to share your rating. We are truly sorry your stay was not the exceptional experience you deserved. We always want our guests to leave feeling fulfilled, and if given the opportunity, we would have taken measures to address every concern while you were here. We hope you will consider giving us another chance to show you our commitment to genuine and seamless hospitality.Best Regards,Karen Lopez,Front Office Manager

10/10 Excellent

Todd

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Luxurious
Stayed 1 night in Feb 2024
Response from Front Office Manager on 25 Feb 2024
Dear Todd, Thank you for the warm compliments. It is always exciting to hear from our guests, and we are pleased that we exceeded your expectations. We focus on giving each guest an enriching experience with inspired service at our award-winning hotel. Located on 500 beautiful acres, we provide a quiet retreat, yet are still just a short distance from Orlando's exciting attractions. It was our pleasure serving you at JW Marriott Orlando, Grande Lakes, and we hope to see you again soon. Best Regards,Karen Lopez,Front Office Manager

10/10 Excellent

amanda, Glen Cove

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, great value and amazing pools
Stayed 1 night in Feb 2024
Response from Front Office Manager on 24 Feb 2024
Dear Amanda, Thank you for your kind review; we are pleased to read how much you enjoyed your stay at JW Marriott Orlando, Grande Lakes. It is our goal to deliver an excellent value at a great price, so it is wonderful to know this was your experience. We are particularly glad you loved our beautiful pools. We look forward to serving you for many more years to come.Best Regards,Karen LopezFront Office Manager

10/10 Excellent

amanda, Glen Cove

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was so impressed by this hotel. We normally stay at the four seasons Orlando and this is just as nice for a quarter of the price.
Stayed 1 night in Feb 2024
Response from Front Office Manager on 19 Feb 2024
Dear Amanda, Thank you for sharing your experience at JW Marriott Orlando, Grande Lakes. We appreciate the kind remarks as we always strive to provide each guest with a distinctive experience so they can leave richer than when they arrived. We are pleased to know our beautiful property enhanced your time with us. We look forward to seeing you again soon.Best Regards,Karen LopezFront Office Manager

10/10 Excellent

Wayne Curtis

Stayed 2 nights in Feb 2024
Response from Front Office Manager on 21 Mar 2024
Dear Mr. Curtis, We are grateful for your generous rating. At JW Marriott Orlando, Grande Lakes, we thoughtfully craft each experience with our service and inspiring surroundings, and it is always wonderful to know how much our guests enjoy our efforts. We look forward to your return to provide you with even more captivating experiences tailored just for you.Best Regards,Karen Lopez,Front Office Manager

10/10 Excellent

Frank

Liked: Cleanliness, property conditions & facilities
Q
Stayed 5 nights in Feb 2024
Response from Front Office Manager on 15 Feb 2024
Dear Frank, Thank you for reviewing your stay at JW Marriott Orlando, Grande Lakes. It was our pleasure welcoming you to Orlando, and we are delighted you enjoyed our seamless blend of refined luxury and one-of-a-kind style. We look forward to welcoming you back soon for another elevated and enriching visit.Best Regards,Karen LopezFront Office Manager

10/10 Excellent

Jie, Clyde Hill

Stayed 2 nights in Jan 2024
Response from Front Office Manager on 21 Mar 2024
Dear Jie, Thank you for the splendid rating. It was a true pleasure to have the opportunity to make your stay memorable, and we hope you left with replenished spirits. We look forward to welcoming you back to JW Marriott Orlando, Grande Lakes for another spectacular experience.Best Regards,Karen Lopez,Front Office Manager

10/10 Excellent

Xavier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Front Office Manager on 1 Feb 2024
Dear Xavier, It is wonderful to know you enjoyed everything about your time at JW Marriott Orlando, Grande Lakes, and that we exceeded your expectations. We hope you will be able to stay with us again soon.Best Regards,Karen LopezFront Office Manager

6/10 Okay

Robb

Liked: Staff & service
Stayed 6 nights in Jan 2024
Response from Front Office Manager on 28 Jan 2024
Dear Robb, Thank you for choosing our hotel and taking the time to share your rating. We apologize for any negative experience during your stay. We look forward to another opportunity to prove our commitment to crafting the seamless experience you deserve.Best Regards,Karen LopezFront Office Manager

4/10 Poor

Matthew James

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Front Office Manager on 24 Jan 2024
Dear Mr. James, We appreciate you choosing our hotel for your visit to Orlando. However, we are genuinely sorry for not meeting your expectations. We are passionate about crafting a distinctive, seamless experience for each guest, and we are disappointed to know this was not your experience. We hope you will give us another chance to provide you with the exceptional hospitality for which we are known.Best Regards,Karen LopezFront Office Manager

10/10 Excellent

MANOLITA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the property overall - the ambiance is beautiful. I was also very impressed with the service, especially the text/app capability. Super helpful. I also left an item and the recovery process was excellent. They were able to find my item and shipped it immediately. Loved my stay! Will come again!
Stayed 3 nights in Jan 2024
Response from Front Office Manager on 23 Jan 2024
Dear Manolita, Thank you for choosing to stay with us at JW Marriott Orlando, Grande Lakes. We are thrilled to know we met all of your expectations and that you were pleased with our beautiful property and pleasant ambiance, as well as the thoughtful service provided by our associates. It is also great to read our staff helped retrieve your item and ensured it was returned to you promptly. We appreciate your business and look forward to your return soon. Best Regards,Karen Lopez,Front Office Manager

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Front Office Manager on 19 Jan 2024
Dear Stanley, Thank you for the wonderful rating. It is always exciting to hear from our guests, and we are pleased that we exceeded your expectations. We focus on giving each guest an enriching experience with inspired service at our award-winning hotel. Located on 500 beautiful acres, we provide a quiet retreat, yet are still just a short distance from Orlando's exciting attractions. It was our pleasure serving you at JW Marriott Orlando, Grande Lakes and we hope to see you again soon. Best Regards,Karen LopezFront Office Manager

10/10 Excellent

Crystal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Assistant Front Office Manager on 9 Jan 2024
Dear Crystal, We are happy you chose JW Marriott Orlando, Grande Lakes for your recent visit to Orlando. We devote our attention to craft and detail, and we are pleased to know that you enjoyed your time with us. It was a pleasure having you, and we hope to see you again soon.Best Regards,Julia CurcioAssistant Front Office Manager

6/10 Okay

Robb

Liked: Cleanliness, staff & service
Stayed 9 nights in Dec 2023
Response from Front Office Manager on 14 Jan 2024
Dear Robb, We appreciate you choosing our hotel for your visit to Orlando. However, we are genuinely sorry for not meeting your expectations. We are passionate about crafting a distinctive, seamless experience for each guest, and we are disappointed to know this was not your experience. We hope you will give us another chance to provide you with the exceptional hospitality for which we are known.Best Regards,Karen LopezFront Office Manager

10/10 Excellent

Krystal

This property exceeded my expectations. We were here with our 2 kids and they were never bored and absolutely loved the water slides and pools. food was great and they had kid options everywhere. Definitely recommend.
Stayed 7 nights in Dec 2023
Response from Assistant Front Office Manager on 5 Jan 2024
Dear Krystal, Thank you for sharing your experience at JW Marriott Orlando, Grande Lakes. We appreciate the kind remarks as we are always striving to provide each guest with a distinctive experience so they can leave richer than when they arrived. We devote our attention to craft and detail, and we are pleased knowing our premium amenities and epicurean delights enhanced your time with us. We are grateful for your recommendation and look forward to seeing you and your family again soon.Best Regards,Julia Curcio,Assistant Front Office Manager

10/10 Excellent

Jocelin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service!!
Stayed 5 nights in Dec 2023
Response from Assistant Front Office Manager on 5 Jan 2024
Dear Jocelin, It was a pleasure to welcome you to JW Marriott Orlando, Grande Lakes. Thank you for mentioning how much you enjoyed our inspired and tailored hospitality. Our attentive and knowledgeable staff work hard to ensure our guests' expectations are exceeded throughout their stay. Thank you once more for choosing us for your visit to our beautiful city, and we look forward to seeing you again soon.Best Regards,Julia Curcio,Assistant Front Office Manager

8/10 Good

Ima

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I like the property, and the lakes and the room was fine . However , the staff could be more friendly .
Stayed 7 nights in Dec 2023
Response from Assistant Front Office Manager on 1 Jan 2024
Dear Ima, Thank you for informing us about your experience with our staff. We believe in seamless service enhanced with kind, attentive, and warm hospitality, and we hope you will accept our apologies that these standards got overlooked. We would welcome another opportunity to show you our commitment to inspired service on your next visit to the area.Best Regards,Julia CurcioAssistant Front Office Manager

10/10 Excellent

German

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Assistant Front Office Manager on 31 Dec 2023
Dear German, Thank you for making us a part of your journey. JW Marriott Orlando, Grande Lakes resort is the ideal base for those wishing to explore the Orlando area, and we are pleased that your stay left an indelible mark with extraordinary experience. We enjoyed hosting you and look forward to the pleasure of welcoming you back for another unforgettable stay. Wishing you a delightful holiday season and a Happy New Year.Best Regards,Julia CurcioAssistant Front Office Manager

2/10 Terrible

Thomas

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Assistant Front Office Manager on 31 Dec 2023
Dear Thomas, We appreciate you choosing our resort for your visit to Orlando. However, we are genuinely sorry for not meeting your expectations. We are passionate about crafting a distinctive, seamless experience for each guest, and we are disappointed to know this was not your experience. We hope you will give us another chance to provide you with the exceptional hospitality for which we are known.Best Regards,Julia CurcioAssistant Front Office Manager

8/10 Good

Roger, KNOXVILLE

Stayed 1 night in Dec 2023
Response from Assistant Front Office Manager on 27 Dec 2023
Dear Roger, Thank you for your recent stay at JW Marriott Orlando, Grande Lakes and your warm compliments. We thoughtfully craft each experience with our service and inspiring surroundings, and it is always wonderful to know how much our guests enjoy our efforts. It was a pleasure being part of your journey, and we hope you will make us your home away from home whenever your travels bring you to our area. We look forward to your next visit.Best Regards,Julia CurcioAssistant Front Office Manager

10/10 Excellent

zarina

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Water slides are awesome 👏🏼
Stayed 1 night in Dec 2023
Response from Assistant Front Office Manager on 24 Dec 2023
Dear Zarina, Thank you for sharing your experience at JW Marriott Orlando, Grande Lakes. We appreciate your kind remarks as we are always striving to provide each guest with a distinctive experience so they can leave richer than when they arrived. Our dedication to meticulous craftsmanship and attention to detail is reflected in our lush surroundings, providing a perfect retreat for our guests. It was a pleasure hosting you, and we look forward to welcoming you back again soon.Best Regards,Julia CurcioAssistant Front Office Manager

10/10 Excellent

Andrea

Stayed 1 night in Dec 2023
Response from Assistant Front Office Manager on 18 Dec 2023
Dear Andrea, It is a pleasure to see your perfect rating for your stay at JW Marriott Orlando, Grande Lakes. Our exceptional team prioritizes ensuring that every guest has a personally crafted and immersive experience, and we look forward to sharing your compliments with them. We enjoyed being a part of your journey and look forward to hosting you again on your next visit to Orlando.Best Regards,Julia CurcioAssistant Front Office Manager

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Assistant Front Office Manager on 18 Dec 2023
Dear Stephanie, Thank you for your recent stay at JW Marriott Orlando, Grande Lakes and for sharing your generous rating. We thoughtfully craft each experience with our service and inspiring surroundings, and it is always wonderful to know how much our guests enjoy our efforts. Thank you for choosing us for your visit to our beautiful city, and we hope to see you again soon.Best Regards,Julia CurcioAssistant Front Office Manager

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Assistant Front Office Manager on 16 Dec 2023
Dear Maria, Thank you for being our guest at JW Marriott Orlando, Grande Lakes and sharing your experience. We are delighted that you could immerse yourself in a realm of unparalleled refinement and pamper yourself with an extraordinary getaway that left an everlasting impression. It was a pleasure being part of your journey, and we hope you will make us your home away from home whenever your travels bring you to our area. We look forward to your next visit.Best Regards,Julia CurcioAssistant Front Office Manager

10/10 Excellent

Awilda

Liked: Cleanliness, staff & service, property conditions & facilities
3rd time coming to this hotel and will definitely come back once again.
Response from Front Office Manager on 28 Feb 2024
Dear Awilda, It was a pleasure to welcome you to JW Marriott Orlando, Grande Lakes once again. Thank you for your continued loyalty and for letting us know that we continue to provide you with an enriching experience each time you visit us. We value your patronage and look forward to your return. Best Regards,Karen Lopez,Front Office Manager

10/10 Excellent

William

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and quality place to stay
Stayed 1 night in Dec 2023
Response from Assistant Front Office Manager on 10 Dec 2023
Dear William, We appreciate your wonderful comments about your visit to JW Marriott Orlando, Grande Lakes. We thoughtfully craft each experience with our service and inspiring surroundings, and it is always delightful to know how much our guests enjoy our efforts. We will share your kind words with our staff and thank them personally. It was a pleasure hosting you, and we look forward to welcoming you again soon.Best Regards, Julia Curcio Assistant Front Office Manager

10/10 Excellent

Jessica

Stayed 3 nights in Nov 2023
Response from Assistant Front Office Manager on 15 Dec 2023
Dear Jessica, Thank you for your recent stay at the JW Marriott Orlando, Grande Lakes, and for posting such a generous rating. It is a pleasure to know that we exceeded your expectations. We believe our fresh accommodations, thoughtful hospitality, and convenience make us a great place to call home when visiting Orlando. We enjoyed having you as our guest and hope to see you again soon. Best Regards,Julia Curcio

10/10 Excellent

Tamilla

Stayed 2 nights in Nov 2023
Response from Assistant Front Office Manager on 8 Dec 2023
Dear Tamilla, Thank you for sharing your experience at JW Marriott Orlando, Grande Lakes. We appreciate your gracious feedback, as we are always striving to provide each guest with a distinctive experience so they can leave richer than when they arrived. We devote our attention to craft and detail, and we are pleased to know that every effort of ours enhanced your time with us. We had a great time serving you, and we hope to see you again soon.Best Regards,Julia CurcioAssistant Front Office Manager

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing resort
Stayed 1 night in Nov 2023
Response from Assistant Front Office Manager on 12 Nov 2023
Dear Laura, We are delighted you enjoyed your stay at JW Marriott Orlando, Grande Lakes. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to the area.Best Regards,Julia CurcioAssistant Front Office Manager

10/10 Excellent

Blair

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the stay
Stayed 2 nights in Oct 2023
Response from Assistant Front Office Manager on 25 Oct 2023
Dear Blair, It was a pleasure to read your fantastic review of the JW Marriott Orlando, Grande Lakes. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for the recommendation, and we hope to be your hotel of choice every time you visit Orlando.Best Regards,Julia CurcioAssistant Front Office Manager

10/10 Excellent

Eric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Assistant Front Office Manager on 24 Oct 2023
Dear Eric, We are thrilled you had an excellent stay at JW Marriott Orlando, Grande Lakes, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Best Regards,Julia CurcioAssistant Front Office Manager

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. Made us feel special. We ate dinner 2 nights and were blown away how good it was. Overall 10/10
Stayed 2 nights in Sep 2023
Response from Assistant Front Office Manager on 15 Oct 2023
Dear Scott, Thank you for your lovely review of JW Marriott Orlando, Grande Lakes. We appreciate you mentioning how much you enjoyed our delicious food as well as our inspired and tailored hospitality. Our attentive and knowledgeable staff work hard to ensure our guests' expectations are exceeded throughout their stay. We will be sure to share your warm compliments with our team, and we look forward to hosting you again soon. Best Regards,Julia Curcio,Assistant Front Office Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Golf course, multiple restaurants, great pools
Stayed 3 nights in Oct 2023
Response from Assistant Front Office Manager on 10 Oct 2023
Dear Michael, Thank you for being our guest at JW Marriott Orlando, Grande Lakes, and sharing your experience. We are thrilled to know you enjoyed your stay with us and that you were especially pleased with our thoughtful amenities. It was a pleasure to host you, and we look forward to your return visit. Best Regards,Julia Curcio,Assistant Front Office Manager

2/10 Terrible

Jasmine

Stayed 3 nights in Sep 2023
Response from Assistant Front Office Manager on 28 Oct 2023
Dear Jasmine, Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit.Best Regards,Julia Curcio,Assistant Front Office Manager