Outdoor pool, pool umbrellas, pool loungers

Reviews of Holiday Inn Orlando - Disney Springs® Area, an IHG Hotel

3.5 out of 5
Holiday Inn Orlando - Disney Springs® Area, an IHG Hotel
1805 Hotel Plaza Blvd, Lake Buena Vista, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1065 out of 1704 reviews" "
Rating 8 - Good. 406 out of 1704 reviews" "
Rating 6 - Okay. 130 out of 1704 reviews" "
Rating 4 - Poor. 65 out of 1704 reviews" "
Rating 2 - Terrible. 38 out of 1704 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness
Very close to Disney springs with about a 5-10 min walk. Clean room but dated. Was doubled charged for parking so look at your bill before you leave.
Stayed 1 night in Mar 2024

10/10 Excellent

Lori

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, comfortable beds, nice pool. $24.99 for breakfast is a joke..
Stayed 1 night in Mar 2024
Response from Leslie on 25 Mar 2024
Thank you for taking the time to write a review in regard to your recent stay with us. We look forward to welcoming you back real soon!

8/10 Good

Yuya

Stayed 3 nights in Dec 2023
Response from Leslie on 25 Mar 2024
Thank you for taking the time to write a review in regard to your recent stay with us. We look forward to welcoming you back real soon!

6/10 Okay

Ryan

Travelled with family
Liked: Staff & service
For the price I felt like it was not worth it.
Stayed 1 night in Mar 2024
Response from Leslie on 25 Mar 2024
Thank you for taking the time to write a review in regard to your recent stay with us.

10/10 Excellent

Stanley Cheuk-On

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Building and rooms are clean. The hotel is within walking distance to Disney Springs. Staffs are friendly and helpful. Nice swimming pool with warm water temperature. Nice free lemonade. Nice free coffee in the morning. Minor issues: (1) my room phone can never reach anyone at the concierge or room service. I always have to go downstairs to talk to someone at the concierge for services. (2) the body wash bottle was not replaced when empty. I had to go to the concierge for room service.
Stayed 9 nights in Mar 2024

10/10 Excellent

Vania

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was fantastic. Room was outdated and very noisy. Hard to sleep. Will ask to stay in main building next time. Better with noise
Stayed 1 night in Feb 2024
Response from Leslie on 25 Mar 2024
Thank you for taking the time to write a review in regard to your recent stay with us. We are happy to hear you felt our staff was fantastic! We look forward to welcoming you back real soon!

8/10 Good

Ershad

Stayed 4 nights in Mar 2024
Response from Leslie on 25 Mar 2024
Thank you for taking the time to write a review in regard to your recent stay with us. We look forward to welcoming you back real soon!

10/10 Excellent

Victoria, Chilliwack

Stayed 2 nights in Mar 2024
Response from Leslie on 25 Mar 2024
Thank you for taking the time to write a review in regard to your recent stay with us. We look forward to welcoming you back real soon!

6/10 Okay

TIFFANY

Liked: Cleanliness
Decent place to stay and walk to Disney Springs. Loud and rowdy cheer group was there during our stay. Bar area and pool were both overrun.
Stayed 1 night in Mar 2024
Response from Leslie on 19 Mar 2024
Thank you for taking the time to write a review in regard to your recent stay with us. We are sorry to hear about the issues with the cheer group.

8/10 Good

Aljosh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Leslie on 19 Mar 2024
Thank you for taking the time to write a review in regard to your recent stay with us. We look forward to welcoming you back real soon!

10/10 Excellent

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 6 nights in Mar 2024
Response from Leslie on 19 Mar 2024
Thank you for taking the time to write a review in regard to your recent stay with us. We look forward to welcoming you back real soon!

10/10 Excellent

Pam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, it is walking distance to Disney Springs, all of the staff from valet to front desk to restaurant and housekeeping were excellent and very accommodating. The pool was nice and big for a hotel. The rooms were also large and clean. This is an older property but very well kept and managed well. Enjoyed our stay and would return if I am ever in that area again
Stayed 4 nights in Mar 2024
Response from Leslie on 19 Mar 2024
Thank you for taking the time to write a review in regard to your recent stay with us. We look forward to welcoming you back real soon!

8/10 Good

Robin

Would prefer the main bldg, too noisy facing pool.
Stayed 2 nights in Mar 2024
Response from Leslie on 25 Mar 2024
Thank you for taking the time to write a review in regard to your recent stay with us.

10/10 Excellent

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Pool was Awesome. Walkable to Disney Springs and Food at Hotel was tasty.
Stayed 9 nights in Feb 2024
Response from Leslie on 25 Mar 2024
Thank you for taking the time to write a review in regard to your recent stay with us. We look forward to welcoming you back real soon!

8/10 Good

Susana

Liked: Cleanliness, staff & service, property conditions & facilities
Nice large room. Very clean.
Stayed 1 night in Mar 2024
Response from Leslie on 25 Mar 2024
Thank you for taking the time to write a review in regard to your recent stay with us. We look forward to welcoming you back real soon!

8/10 Good

Suzanne, Shawano

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The balcony was so small it shouldn't be advertised. The hotel is rather old and it shows.
Stayed 1 night in Feb 2024
Response from Leslie on 25 Mar 2024
Thank you for taking the time to write a review in regard to your recent stay with us. We are sorry you were disappointed in the size of the balcony, it is a standard sized balcony.

10/10 Excellent

Latoya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the cleanliness!
Stayed 2 nights in Feb 2024
Response from Leslie on 6 Mar 2024
Thank you for taking the time to write a review in regard to your recent stay with us. We look forward to welcoming you back real soon!

6/10 Okay

Catherine

Liked: Property conditions & facilities
Disliked: Staff & service
Great location!
Stayed 7 nights in Feb 2024
Response from Leslie on 6 Mar 2024
Thank you for taking the time to write a review in regard to your recent stay with us. We look forward to welcoming you back real soon!

10/10 Excellent

Lora

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was as great place to stay. Quiet, safe and so wonderful. The staff were so nice. Will stay again in the future.
Stayed 1 night in Feb 2024
Response from Leslie on 6 Mar 2024
Thank you for taking the time to write a review in regard to your recent stay with us. We look forward to welcoming you back real soon!

10/10 Excellent

Nathan, South Portland

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service.
Stayed 1 night in Feb 2024
Response from Leslie on 28 Feb 2024
Thank you for taking the time to write a review in regard to your recent stay with us. We look forward to welcoming you back real soon!

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly. Hotel is a great value as it is a Disney Springs Resort with early entry and free shuttle buses to the park that departs and returns hourly. Walkable distance to the Disney Spring shopping and restaurant area and also short driving distance to outlets as well. Thank you for the wonderful experience!
Stayed 6 nights in Feb 2024
Response from Leslie on 28 Feb 2024
Thank you for taking the time to write a review in regard to your recent stay with us. We look forward to welcoming you back real soon!

10/10 Excellent

Gary

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Holiday Inn Disney Springs for our trip to Disney World and we couldn’t have been happier with the Hotel! From the friendly staff at the front desk to the manager overseeing breakfast in the morning and the work housekeeping did refreshing our room everyday! The entire staff made us feel welcome, safe and comfortable! I highly recommend staying at the Holiday Inn and taking advantage of the shuttle service with Fabulous Buses for your trip to the happiest place on earth!
Stayed 6 nights in Feb 2024
Response from Leslie on 28 Feb 2024
Thank you for taking the time to write a review in regard to your recent stay with us. We are so happy to hear you enjoyed your stay with! We look forward to welcoming you back real soon!

10/10 Excellent

Denise

Travelled with family
Enjoyed our stay
Stayed 8 nights in Feb 2024
Response from Leslie on 28 Feb 2024
Thank you for taking the time to write a review in regard to your recent stay with us. We look forward to welcoming you back real soon!

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free shuttle to Disney properties. Welcome gift was nice. Staff unbelievably helpful.
Stayed 2 nights in Feb 2024
Response from Leslie on 28 Feb 2024
Thank you for taking the time to write a review in regard to your recent stay with us. We look forward to welcoming you back real soon!

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay, 10 min walk to Disney Springs.
Stayed 1 night in Jan 2024
Response from Leslie on 28 Feb 2024
Thank you for taking the time to write a review in regard to your recent stay with us. We look forward to welcoming you back real soon!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly Staff and very convenient to Disney Springs
Stayed 1 night in Feb 2024
Response from Leslie on 28 Feb 2024
Thank you for taking the time to write a review in regard to your recent stay with us. We look forward to welcoming you back real soon!

10/10 Excellent

Patricia

Travelled with partner
Clean great price and get a way for family. Sabina at check inn was amazing. Great place to stay , eat and drink
Stayed 1 night in Feb 2024
Response from Leslie on 28 Feb 2024
Thank you for taking the time to write a review in regard to your recent stay with us. We look forward to welcoming you back real soon!

8/10 Good

LEWIS

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet.
Stayed 1 night in Feb 2024
Response from Leslie on 28 Feb 2024
Thank you for taking the time to write a review in regard to your recent stay with us. We look forward to welcoming you back real soon!

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was great for a quick Disney Trip!
Stayed 4 nights in Feb 2024
Response from Leslie on 28 Feb 2024
Thank you for taking the time to write a review in regard to your recent stay with us. We look forward to welcoming you back real soon!

10/10 Excellent

Nicholas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay except for a really noisy pipe that rattled hard every hour outside the room.
Stayed 4 nights in Feb 2024
Response from Leslie on 28 Feb 2024
Thank you for taking the time to write a review in regard to your recent stay with us. We look forward to welcoming you back real soon!

10/10 Excellent

Todd

Travelled with family
Very nice and clean. Great location!
Stayed 2 nights in Feb 2024
Response from Leslie on 21 Feb 2024
Thank you for taking the time to write a review in regard to your recent stay with us. We look forward to welcoming you back real soon!

10/10 Excellent

Ariana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from Leslie on 21 Feb 2024
Thank you for taking the time to write a review in regard to your recent stay with us. We look forward to welcoming you back real soon!

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Leslie on 21 Feb 2024
Thank you for taking the time to write a review in regard to your recent stay with us. We look forward to welcoming you back real soon!

4/10 Poor

carolyn

Travelled with family
Loud not the room I wAnted
Stayed 5 nights in Feb 2024
Response from Leslie on 21 Feb 2024
Thank you for taking the time to write a review in regard to your recent stay with us. We are sorry you were disappointed with your room as it had actually been upgraded to a premium view room.

6/10 Okay

Amanda

Travelled with partner
Liked: Cleanliness, staff & service
I honestly thought the pictures made this property look a little better than what I saw in person. The property was clean and staff were incredibly nice. The room was very clean and bed was very comfortable. We had a balcony room facing the pool and the music playing at the pool could be heard right through the sliding door, along with any screaming kid that was there. Our door latch looked like someone had kicked in the door and instead of replacing the door they just patched it back on. That gave me an uneasy feeling.
Stayed 1 night in Feb 2024
Response from Leslie on 21 Feb 2024
Thank you for taking the time to write a review in regard to your recent stay with us. We are sad to hear you were disappointed and will be sure to make management aware of the issue with the balcony door.

10/10 Excellent

Gary

Travelled with partner
Liked: Amenities
Very good hotel and close to Disney Sorings!
Stayed 1 night in Feb 2024
Response from Leslie on 12 Feb 2024
Thank you for taking the time to write a review in regard to your recent stay with us. We look forward to welcoming you back real soon!

8/10 Good

Olga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Leslie on 12 Feb 2024
Thank you for taking the time to write a review in regard to your recent stay with us. We look forward to welcoming you back real soon!

4/10 Poor

Eliana

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
If you're a solo traveler and happened to get sick during your trip, this is the worst hotel to be at: phone didn't work, so I couldn't call Front desk, had to go in person (with fever and all) to get amenities or eat something. Grab and Go had very few food choices (only one sandwich), coffee was awful (it was a capsule, but super intense), housekeeping kept leaving only one capsule per day, and put the tissues back in the bathroom instead of leaving them where they where. Staff was very confused about my situation, like if it was their first day. No room service (I was supposed to order food in person from the lounge, where they didn't really have food, the restaurant was in the other tower). My first sick day I didn't have anything to eat all day and night (thanks for that). My advice? If you're travelling solo, be prepared to take care of your own needs. It's a good hotel in a great location, but not worth your money for the treatment received. Or maybe they should take better care of their staff, or put a sign on every phone saying the buttons don't work anymore.
Stayed 6 nights in Jan 2024
Response from Leslie on 12 Feb 2024
Thank you for taking the time to write a review in regard to your recent stay with us. We are sorry to hear you were disappointed in our facilities. Our restaurant is in the lobby of our hotel and is open for breakfast, lunch and dinner every day and the Grab and Go has a number of different food options to quickly grab available 24/7. We apologize that housekeeping put the tissues back in the bathroom and that the staff seemed confused about your situation. We will make sure management is made aware of your concerns about our restaurant, housekeeping and staff.

8/10 Good

Cheryl

Liked: Staff & service
Stayed 5 nights in Feb 2024
Response from Leslie on 12 Feb 2024
Thank you for taking the time to write a review in regard to your recent stay with us. We look forward to welcoming you back real soon!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Solid choice hotel! Short easy walk to Disney Springs which is a huge plus!
Stayed 3 nights in Jan 2024
Response from Leslie on 5 Feb 2024
Thank you for taking the time to write a review in regard to your recent stay with us. We look forward to welcoming you back real soon!

10/10 Excellent

Ashly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here once a year and it’s always a pleasure - clean and the staff are very friendly and accommodating. Great location!
Stayed 14 nights in Jan 2024
Response from Leslie on 5 Feb 2024
Thank you for taking the time to write a review in regard to your recent stay with us. We look forward to welcoming you back real soon!

6/10 Okay

Andrew

Liked: Cleanliness
Disliked: Staff & service
There was an issue with hot water other than that it was pretty good
Stayed 4 nights in Jan 2024
Response from Leslie on 5 Feb 2024
Thank you for taking the time to write a review in regard to your recent stay with us. We hope our staff was made aware of your issue and able to get it fixed during your stay! We look forward to welcoming you back real soon!

8/10 Good

Tina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were great, staff very friendly. All in all good value
Stayed 3 nights in Jan 2024
Response from Leslie on 5 Feb 2024
Thank you for taking the time to write a review in regard to your recent stay with us. We look forward to welcoming you back real soon!

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so awesome and just wonderful
Stayed 1 night in Jan 2024
Response from Leslie on 5 Feb 2024
Thank you for taking the time to write a review in regard to your recent stay with us. We are happy to hear you had such a great experience with our amazing staff! We look forward to welcoming you back real soon!

8/10 Good

Elaine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were outstanding. Everyone we encountered were just wonderful. Customer service is clearly a priority for all. We booked three rooms. Two needed to be adjoining but were far from it. One was on ninth floor tower, one was second floor wing. Despite putting this on the reservation and calling the hotel prior to our stay, it was not accommodated. There was also a very strong and unpleasant odor in our wing room. Bad enough to flare up my asthma. The AC was also not working causing a pretty unpleasant night. The hotel did make every effort to change our room after the first night. Still not adjoining but much better experience.
Stayed 5 nights in Jan 2024
Response from Leslie on 5 Feb 2024
Thank you for taking the time to write a review in regard to your recent stay with us. We are happy to hear our staff was able to work out the issue with your rooms. We look forward to welcoming you back real soon!

10/10 Excellent

gina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I had an easy time getting around with the shuttles and walking to Disney springs. It was very easy to navigate and everyone was super friendly !
Stayed 4 nights in Jan 2024
Response from Leslie on 5 Feb 2024
Thank you for taking the time to write a review in regard to your recent stay with us. We look forward to welcoming you back real soon!

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Disney Springs and very easy to use shuttle service to Walt Disney World!
Stayed 3 nights in Jan 2024
Response from Leslie on 5 Feb 2024
Thank you for taking the time to write a review in regard to your recent stay with us. We look forward to welcoming you back real soon!

10/10 Excellent

nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, great pool. Looked a little like a business sales hotel but all was great!
Stayed 2 nights in Jan 2024
Response from Leslie on 5 Feb 2024
Thank you for taking the time to write a review in regard to your recent stay with us. We look forward to welcoming you back real soon!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Leslie on 5 Feb 2024
Thank you for taking the time to write a review in regard to your recent stay with us. We look forward to welcoming you back real soon!

10/10 Excellent

Randa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for the price. This is exactly what i was looking for for our trip. Its clean and walking distance to Disney Springs. Disney park shuttles available by the hour. Cute pool area. I would stay here again.
Stayed 3 nights in Jan 2024
Response from Leslie on 5 Feb 2024
Thank you for taking the time to write a review in regard to your recent stay with us. We look forward to welcoming you back real soon!