Exterior

Reviews of Candlewood Suites Lake Mary, an IHG Hotel

2.5 out of 5
Candlewood Suites Lake Mary, an IHG Hotel
1130 Greenwood Blvd, Lake Mary, FL

Reviews

8.0

Very good

Rating 10 - Excellent. 364 out of 834 reviews" "
Rating 8 - Good. 243 out of 834 reviews" "
Rating 6 - Okay. 110 out of 834 reviews" "
Rating 4 - Poor. 50 out of 834 reviews" "
Rating 2 - Terrible. 67 out of 834 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Thomas

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Friendly staff
Stayed 1 night in Mar 2024

6/10 Okay

Cynthia

Travelled with family and small children
Liked: Cleanliness, staff & service
Just some cosmetic things. The couch looked dirty, needed a good cleaning. The stopper was broken in the bath tub, the hook literally fell off the wall when I went to hang my towel on it. Other than that the staff was very nice and accommodating.
Stayed 1 night in Mar 2024

8/10 Good

SYDNEY

Liked: Cleanliness, staff & service, property conditions & facilities
My stay was just overnight but the hotel was clean, the service was very good. I would stay there again.
Stayed 1 night in Feb 2024
Response from Tonya on 4 Mar 2024
Hi Sydney,Thanks for the review. I am happy you enjoyed your stay. Please come again soon.

10/10 Excellent

Randy, Castlewood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice. No free breakfast, but they had a nice selection of items you could purchase, plus free coffee. It was an easy drive to the Sanford airport in the morning.
Stayed 1 night in Feb 2024
Response from Tonya on 4 Mar 2024
Dear Randy,Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us. Hope to see you again soon.

10/10 Excellent

Robin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, nice staff, great variety of equipment in gym.
Stayed 1 night in Feb 2024
Response from Tonya on 4 Mar 2024
Hi Robin,Thank you for the review. We are happy to hear that you loved your experience with us. See you again soon.

6/10 Okay

Nina

Travelled with family, Travelled with group
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The front office clerk was wonderful. The room was not clean but she gave us a refund for one night out of two.
Stayed 2 nights in Feb 2024

2/10 Terrible

John

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel is convenient to Boom Bah Sports Complex. BUT, the hotel is in severe disrepair. The elevator was broken. The HVAC in my room did not work. It would not heat on a 45 degree weekend:so COLD and uncomfortable! The shower water pressure was weak. I had to carry my luggage to my upper floor room because the elevator call button was broken. I won’t be staying at any IHG hotels in the future (and I am a member).
Stayed 2 nights in Feb 2024

10/10 Excellent

Jaleel

Stayed 1 night in Feb 2024

2/10 Terrible

Stephanie, Riverview

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Inoperable elevator, running toilet, rusty drain stop in shower
Stayed 2 nights in Feb 2024

10/10 Excellent

DENNIS A

Stayed 1 night in Feb 2024

8/10 Good

Yves, Quispamsis

Liked: Cleanliness, staff & service
Nice clean hotel but I do have a few complaints. First is the elevator was down when I was there. Second is the AC/heat wasn't working in my room and finally the hotel is right next to the highway so traffic noise can be loud and keep you awake all night. If you're a light sleeper you want a room on the other side. The room itself was modern, clean and bright.
Stayed 1 night in Jan 2024

4/10 Poor

Kimberly

Disliked: Property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Bonnie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is well kept although a bit outdated. Clean. Comfortable beds and pillows. Friendly staff. I’d stay there next time I need a place in Sanford.
Stayed 1 night in Jan 2024
Response from Tonya on 16 Jan 2024
Hello Bonnie. Thank you so much for your kind words. We really appreciate your positive review and it was great to have you as a customer. We look forward to serving you again soon.

6/10 Okay

George

Business traveller
Disliked: Property conditions & facilities
I didn’t like that the elevator wasn’t in service and I was on the 4th floor for a 5 day stay.
Stayed 4 nights in Jan 2024
Response from Tonya on 16 Jan 2024
Dear George,We apologize for the inconvenience you experienced with the elevator. We have since resolved the issue. We hope you will stay with us again.

8/10 Good

David

Great stay
Stayed 1 night in Jan 2024
Response from Tonya on 16 Jan 2024
Thank you David for your review. We hope to see you again soon.

10/10 Excellent

Curtis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We opted for the bedroom suite and let me tell you, its the only way we will book now.
Stayed 1 night in Dec 2023
Response from Tonya on 16 Jan 2024
Hi Curtis, I am happy you enjoyed your stay. We are more than happy to welcome you back. Hope we will see you soon.

2/10 Terrible

Cheryl

Travelled with partner
I can't speak to anything about the rooms etc. as the room I had confirmed was not available when I arrived. The individual at check in was not very cordial.
Stayed 2 nights in Dec 2023
Response from Tonya on 26 Dec 2023
Hi Cheryl, I am sorry for any inconvenience you experienced. We try to make all our guest feel at home, so I am sorry that was not your experience. Please give us another chance to prove the quality of our services.

2/10 Terrible

Latrina

Travelled with partner
Disliked: Amenities
Stayed 1 night in Dec 2023
Response from Tonya on 26 Dec 2023
Dear Latrina,Thanks for the review. I am sorry you did not enjoy your stay. Please come again so we can correct what went wrong.

2/10 Terrible

Jerry

Avoid this location rough shape poor staff and dirty room.
Stayed 1 night in Dec 2023
Response from Tonya on 26 Dec 2023
Dear Jerry, Thank you for the review. I am sorry that was your experience. We strive every day to provide clean rooms and excellent customer service. Please come again so we can show you the quality of our service.

10/10 Excellent

Shalonda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Oct 2023
Response from Tonya on 26 Dec 2023
Dear Shalonda,Thank you so much for taking the time to leave us a review. We really appreciate your feedback about our service and facilities and hope to see you again soon

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Tonya on 13 Dec 2023
Thank you for your review. I am glad you enjoyed your stay. Hope to see you again soon.

6/10 Okay

Robert

Liked: Cleanliness, staff & service
Short stay
First night I was on the side by I 4, terrible road noise and didn’t sleep well. The hotel staff was accommodating and moved me for the second night, so much better. Not fancy, clean and friendly staff.
Stayed 2 nights in Dec 2023
Response from Tonya on 13 Dec 2023
I am sorry about the traffic noise. I'm glad we were able to accommodate a room move. Hope to see you again soon.

8/10 Good

Manuel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Tonya on 13 Dec 2023
Thank you so much for taking the time to leave us a review. We really appreciate your feedback. Hope you come back soon.

10/10 Excellent

Maritza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed for one night, front desk lady was amazing, the room was flawless, I will definitely come back soon, thanks
Stayed 1 night in Dec 2023
Response from Tonya on 13 Dec 2023
Thank you for your review. We are so glad to hear that the front desk staff were friendly and helpful. I am glad you had a pleasant experience with us and we look forward to seeing you again soon.

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities
What I didn’t like, was the owners of the dogs didn’t pick up the poop after they dog was done, had to be careful in the morning when coming out the hotel door to go outside .
Stayed 8 nights in Nov 2023
Response from Tonya on 13 Dec 2023
Sorry about the dog incident but I am happy you enjoyed your stay with us. Hope to see you again soon.

8/10 Good

Manuel

Stayed 1 night in Dec 2023
Response from Tonya on 13 Dec 2023
Thanks for the review. I am happy you enjoyed your stay. Please come again soon.

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff..would definitely recommend .
Stayed 1 night in Nov 2023
Response from Tonya on 3 Dec 2023
Thank you for giving us a perfect rating and for recommending our hotel to other. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Hope to see you again soon.

10/10 Excellent

rhonda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the cleanliness, but the elevator button was dislodge and the wires exposed, the dogs barking was too much
Stayed 1 night in Nov 2023
Response from Tonya on 26 Nov 2023
Thank you for your review and 5 star rating. Hope to see you back with us soon. Sorry for any inconvenience you experienced. Please let us know if there is anything we can do to make your stay better.

8/10 Good

Walter

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Our room was not clean and also smelled bad. Right off the bat i had to clean the bathroom and all floors. Also, the buttons on the elevators are damaged and present potential electrical problems.
Stayed 1 night in Nov 2023
Response from Tonya on 23 Nov 2023
Thank you for taking the time to leave us your review. I am sorry for any inconvenience you experienced during your stay. Please know we take your concern seriously and use reviews like yours as a learning experience to do better. Hope to see you again soon.

10/10 Excellent

Stacey-Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff were very professional especially the two Jamaican-born ladies. They made me feel quite at home. The rooms were so well laid out and the access to fresh air through sliding windows was a welcome plus. I would stay there again. I would, however, recommend having a designated area close to the entrance that accommodates guests loading and unloading their vehicles.
Stayed 5 nights in Nov 2023
Response from Tonya on 23 Nov 2023
We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests and were glad that this commitment was reflected in your visit. We look forward to the next time were able to serve you again. Have a wonderful day.

8/10 Good

Manuel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Tonya on 23 Nov 2023
Thank you for for review. We hope to see you again soon.

2/10 Terrible

Monique

Stayed 2 nights in Nov 2023
Response from Tonya on 13 Dec 2023
Thank you for the review. I am sorry your stay was not enjoyable. I hope you will give us another chance to prove ourselves.

10/10 Excellent

Theodore R

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet.
Stayed 2 nights in Nov 2023
Response from Tonya on 23 Nov 2023
Thank you for taking the time to leave us your review. I am happy you enjoyed your time with us. I hope to see you again in the near future.

8/10 Good

Shalonda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Nov 2023
Response from Tonya on 17 Nov 2023
Thank you for your review. I am glad you enjoyed your visit with us. Hope to see you again soon.

10/10 Excellent

Orlando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience. Staff is excelence. A+++
Stayed 2 nights in Nov 2023
Response from Tonya on 15 Nov 2023
Thank you Orlando for your review. I am pleased you enjoyed your stay and that our staff showed the premier customer service we are proud of. Hope to see you again soon.

4/10 Poor

daniel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
overpowering mildew smell in room.
Stayed 5 nights in Nov 2023
Response from Tonya on 14 Nov 2023
Thank you for taking the time to share your feedback. We apologize for any inconvenience you experienced and want to assure you that we are taking your concerns seriously. We hope you will give us another chance to prove that your last stay was not apart of our norm.

8/10 Good

rebekah louise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is a bit dated, but it’s comfortable and clean where it’s important. The button for the elevator was pushed in and you could see the wires. Coffee maker had old grounds in it. Bathroom was clean.
Stayed 1 night in Nov 2023
Response from Tonya on 14 Nov 2023
Thank you for taking the time to leave us your review. I am glad your stay was comfortable. We are looking into the rest of your concerns. Thank you for bringing it to our attention.

2/10 Terrible

Francisco

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
There were cockroaches in the room and the smell was horrible in the hallway and inside the room. Carpet also smells horrible.
Stayed 1 night in Nov 2023
Response from Tonya on 14 Nov 2023
Thank you for your review. We take the cleanliness of our hotel seriously and would like to apologize for any inconvenience you encountered. We are working to ensure this does not happen again.

10/10 Excellent

Manuel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Tonya on 14 Nov 2023
We sincerely appreciate you taking the time to share with us your experience here at Candlewood Suites. On behalf of our team, thank you for allowing us to serve you. All the best.

6/10 Okay

Robert

Disliked: Staff & service
Stayed 2 nights in Nov 2023
Response from Tonya on 14 Nov 2023
Thank you for leaving your review. I am sorry your visit was not quite what you expected. I hope you will visit again so we can change that perspective.

2/10 Terrible

Jennifer

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The room smelled like a dive bar. Shower head was moldy and dirty. Would never stay in another candlewood based off this experience.
Stayed 1 night in Nov 2023
Response from Tonya on 8 Nov 2023
Dear Jennifer,Thank you for taking the time to write to us. First of all our sincerest apologies for the inconvenience you experienced. We always strive to give the best service to our guest and we are sorry that we did not meet your expectations. We will make sure we share your feedback with our staff to ensure it does not happen again. We hope to see you again soon to change your expectations.

10/10 Excellent

KARON

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenience.
Stayed 1 night in Nov 2023
Response from Tonya on 8 Nov 2023
Dear Karon,Thank you for taking the time to leave us your review. I am pleased that you enjoyed your stay with us. We look forward to serving you again in the near future.

6/10 Okay

Jose, Port Saint Lucie

Business traveller
Liked: Staff & service
Have pest control services come more often. Roach came from refrigerator when I first got into room. Sheets in bed felt itchy.
Stayed 1 night in Oct 2023
Response from Tonya on 8 Nov 2023
Dear Jose,Thank you for taking the time to leave a review. We’re sorry we didn’t live up to your expectations on this occasion and would love to make it up to you. We’d like to invite you to give us another chance to demonstrate the quality of our service.

2/10 Terrible

Sydni

Travelled with partner
Sadly my stay here was not what I thought it would be. My bathroom was infested with bugs and there were roaches in the kitchen. I only stayed a short stay and barely got any rest because it was just filthy
Stayed 2 nights in Oct 2023
Response from Tonya on 8 Nov 2023
Dear Sydni,Thank you for taking the time to share your feedback. We apologize for any inconvenience you experienced and want to assure you that we are taking your concerns seriously. We hope to see you again soon to change your expectations.

10/10 Excellent

Katoya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Tonya on 8 Nov 2023
Dear Katoya,Thank you for taking the time to leave us your review. I am glad you enjoyed you stay. Please come see us again soon.

2/10 Terrible

Kira

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
FLEAS IN THE BED
It was a disappointment to say the lease. The room itself appeared clean when we first got in but unfortunately wasn't. THERE WERE FLEAS IN THE BED. Ms. D(Diana) on overnight was very understanding and polite about getting us moved to a new room, came in to check it with us, and gave us some drinks for our inconvenience. I thought I would finally be able to rest only to find the next room had mini ants/bugs crawling on the counters onto our bags. I held Candlewood to a higher standard than this. PLEASE GET YOUR HOTEL PEST CONTROL IF YOU'RE GOING TO ALLOW PETS.
Stayed 1 night in Sep 2023
Response from Tonya on 8 Nov 2023
Dear Kira,Thank you for bringing this to our attention. We’re sorry to hear that you had a negative experience with us. We take customer feedback very seriously and are working hard to make sure that this doesn’t happen again in the future. Please accept our sincerest apologies for any inconvenience this may have caused.

10/10 Excellent

Robert

Business traveller
Liked: Staff & service, amenities
Front desk was great
Stayed 1 night in Sep 2023
Response from Tonya on 8 Nov 2023
Dear Robert,Thank you for the 5-star rating! We are thrilled to know that you enjoyed. We hope to see you again soon.

8/10 Good

Debra

Stayed 1 night in Sep 2023
Response from Tonya on 8 Nov 2023
Dear Debra,Thank you for leaving us your review. We hope to see you again soon.

10/10 Excellent

Abel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2 night stay. Perfect for the prices
Stayed 2 nights in Sep 2023
Response from Tonya on 8 Nov 2023
Dear Abel,Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. Thank you. Hope to see you again soon.

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient easy check in, clean room, helpful staff and nice amenities
Stayed 1 night in Sep 2023
Response from Tonya on 8 Nov 2023
Dear Tony,Thank you again for your 5-star rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to see you again soon.