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Reviews of Best Western Plus Sanford Airport/Lake Mary Hotel

2.5 out of 5
Best Western Plus Sanford Airport/Lake Mary Hotel
3401 S Orlando Dr, Sanford, FL

Reviews

7.6

Good

Rating 10 - Excellent. 421 out of 1108 reviews" "
Rating 8 - Good. 281 out of 1108 reviews" "
Rating 6 - Okay. 172 out of 1108 reviews" "
Rating 4 - Poor. 123 out of 1108 reviews" "
Rating 2 - Terrible. 111 out of 1108 reviews" "

7.4/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Julie

Travelled with family
Liked: Staff & service, property conditions & facilities
Great hotel for a stay in Orlando Staff super nice and customer service oriented
Stayed 2 nights in Apr 2024

6/10 Okay

Emily

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Check in was fast & easy. People running around hallways all times of the evening/night seemed live there if I'm not mistaken. Upon opening our door, the smell of moisture, mildew was strong. Bed was okay at best, found what looked to be mold above shower & painted over. We had early flight so just dealt with it. Feel like we paid too much for what we got.
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convince for SFB
Stayed 1 night in Apr 2024

8/10 Good

gielinda

Liked: Cleanliness, staff & service
Good locations
Stayed 3 nights in Apr 2024

10/10 Excellent

lois, rosedale

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Jerry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was great, the room was quiet
Stayed 1 night in Apr 2024

10/10 Excellent

Ahrayah-Wayne

Travelled with pets
Liked: Staff & service, amenities
Disliked: Cleanliness
It's cool
Stayed 1 night in Apr 2024

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the best breakfast buffet I’ve ever had
Stayed 2 nights in Apr 2024

4/10 Poor

LeAnn

Disliked: Cleanliness
Stayed 1 night in Apr 2024

4/10 Poor

Lisa

Travelled with partner
Disliked: Property conditions & facilities
Loud air conditioner. Room smelled like smoke.
Stayed 1 night in Apr 2024

6/10 Okay

John

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I paid a higher price to stay here as their shuttle was advertised to run 5am to 10 pm. Called hotel at 9pm and was told shuttle stopped at 5pm. Another $20 got to the hotel. Do not false advertise. Verify shuttle hours before reserving. Entering the room we really questioned whether the carpet had been vacuumed recently. Bow shower curtain rod falling off the wall. Very hard to shower without a proper shower rod. Its really too bad after a long day of travel you land and expect to use services as advertised and a decent room and you get this.
Stayed 1 night in Apr 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024

6/10 Okay

Maria

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Very Humid in the room, the bedding felt damp from the humidity. If they replaced their a/c units with newer ones this may help. Looks like they try to keep things in decent shape but they need to update the ac units to keep mold from growing.
Stayed 1 night in Apr 2024

6/10 Okay

Theresa

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The front desk staff were so sweet and accommodating, but the facility is going through a renovation. It will get the job done for a quick trip, but that’s about it.
Stayed 2 nights in Apr 2024

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

2/10 Terrible

Tammy

Travelled with partner
We checked in and was told there was no water but it would be working shortly, they already took my payment and wouldn’t refund us… we went to our room the hallway smelled awful and the room was dingy and smelly. We stayed for a few minutes then left, was told at the front desk that we would not get a refund but at that time I didn’t care, I just had to get out of there….made you feel itchy! Never again and I will definitely tell everyone who asks not to go there!
Stayed 1 night in Apr 2024

6/10 Okay

Hillary

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Apr 2024

8/10 Good

Amanda

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

8/10 Good

Gavin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was ideal for our purpose, i.e. travel from Orlando Sanford Airport
Stayed 1 night in Apr 2024

10/10 Excellent

MARY

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Donna took extra time to help us out. We had an early flight the next morning and she was kind enough to give us a quiet room. She gave us great suggestions for dining options. I watched her work with those ahead of us and she is very professional but also warm and helpful!

10/10 Excellent

Jeffery

Liked: Cleanliness, staff & service, property conditions & facilities
Exit for I80 immediately across the road
Stayed 1 night in Apr 2024

10/10 Excellent

Ahrayah-Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing like the B DUBB
Stayed 3 nights in Mar 2024

8/10 Good

Tywania

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel for the price. Close to the airport.
Stayed 1 night in Apr 2024

10/10 Excellent

Karen a

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience to airport
Stayed 1 night in Apr 2024

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Dinning area was clean. Food was tasty. Staff was friendly
Stayed 2 nights in Mar 2024

8/10 Good

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel close to airport
Stayed 1 night in Apr 2024

10/10 Excellent

Brenda

We liked everything about this property, especially its close proximity to the airport as well as the shuttle service!
Stayed 1 night in Apr 2024

8/10 Good

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Y
Stayed 1 night in Mar 2024

8/10 Good

gloria

Stayed 1 night in Mar 2024

8/10 Good

Russell

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in Mar 2024

4/10 Poor

steven, newark

Liked: Staff & service
Disliked: Property conditions & facilities
The shower tap had a continuous drip, unable to fully shut off.
Stayed 1 night in Mar 2024

10/10 Excellent

Darlene

Stayed 1 night in Mar 2024

6/10 Okay

Shania

Travelled with family and small children
Liked: Staff & service
I didn’t read reviews until after I got there because I was in shock. I’ve never stayed somewhere this bad to be honest. The smell was HORRID. The main floor was ok because it was overly saturated with scents (probably plug ins)…. But once we got to our floor it was instant mold / mildew smell. Also smelt smoke strongly even though it was “non smoking”. The sheets had stains, floors were dirty, the tub faucet was leaking, had cracks in it shower, and the ac didn’t cool down the room at all. It was convenient for the the location to the airport, and breakfast was ok. But that’s about all! Wouldn’t return.
Stayed 1 night in Mar 2024

8/10 Good

Susan

Stayed 1 night in Mar 2024

6/10 Okay

Paul

Travelled with family
Liked: Cleanliness, amenities
Everything was good except if I wanted to check in 2 hours earlier it would cost me $35
Stayed 1 night in Mar 2024

2/10 Terrible

Brandi

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Check in gal was so sweet and helpful! That is my only positive about this hotel. The elevator sounded like it was going to break upon arriving to our room. The entire doorhandle was loose/jiggly hanging by a thread. The room had a terrible smell very outdated, mold in the bathroom just ick. We were traveling to SFB early in the morning, so wanted someplace close, but will definitely make a different decision next time
Stayed 1 night in Mar 2024

4/10 Poor

Patti

When we arrived the man at the check in desk was not friendly or welcoming and very grumpy. Never cracked a smile. I spoke to manager, he said they had other complaints and were working on it. The rooms were run down and not in good repair, old carpeting, leaky faucets and lousy shower heads. I have stayed in other hotels for the same price in much better shape. Personally, I would not go back.
Stayed 3 nights in Mar 2024

8/10 Good

Dawna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 1 night in Mar 2024

8/10 Good

Katherine

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
After ordering a pizza and letting it sit on the desk within a couple hours it was covered in little bugs. I would not stay here again.
Stayed 1 night in Mar 2024

4/10 Poor

Shari, Chariton

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room smelled terrible. Needs renovation!
Stayed 1 night in Mar 2024
Response from Management on 28 Mar 2024
I am sorry to hear about your experience, we are in the process of renovating the entire property

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful. I arrived late. Made sure everything went smoothly
Stayed 1 night in Mar 2024

10/10 Excellent

Jaquline

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good property close to Sanford Airport, good breakfast.
Stayed 1 night in Mar 2024

10/10 Excellent

Aaron, Lexington

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel with beautiful grounds and all sorts of amenities. Would stay again. Lots of things for children to do.
Stayed 1 night in Mar 2024

6/10 Okay

Elizabeth

Liked: Staff & service
The room was dirty.
Stayed 2 nights in Mar 2024

2/10 Terrible

Lynn

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The front staff did not even let me know any information. 😞
Stayed 1 night in Mar 2024

6/10 Okay

Julia

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Limited outlets for device charging. Bedside lamp had 2 outlets that had been stretched with use so the connection only worked intermittently. Bathroom caulk was molded and the ceiling had water spots. Toilet porcelain was so scratched it was nasty. The vending machine ate my cash. All that said, the staff was very helpful and gracious.
Stayed 1 night in Mar 2024

10/10 Excellent

Eli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Mar 2024

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities

4/10 Poor

Carolyn

I turned on the heater in my room and in just a couple of minutes the fire alarm went on! Also the door had close to an inch gap on the side of door. I had an early flight but the shuttle didn’t run at that time so I had to take a taxi to airport which cost $30.00. That’s why I stayed there to be close to the airport for the shuttle service. Very disappointed!!
Stayed 1 night in Mar 2024