Ratings based on 2,646 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
91% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom C

practicality

Posted 24-Jan-2015
Helpful staff. Easy booking for universal and convenient shuttle
2 out of 5
by A verified traveller

Needs updating!

Posted 23-Jan-2015
Pros: The staff was very nice.
Cons: Needs updating in many areas.
Location: Great location for Universal... a free shuttle takes you there & back in about 5 minutes.
The rooms were small... bathrooms were even smaller. The bathrooms definitely need updating.. tub & caulking was all old & peeling, the fixtures were hanging off the wall practically, made it tough to turn the shower on & off for the kids. It smelled damp & mildew. When the air was on at night, we would wake up to PUDDLES of water on the floor around the windows. Drawers were dirty & squeeky! The bar downstairs was out of wine for the entire time we stayed there (5 days). They said they the shipment was backordered! If that were my hotel, I would have gone out to the local liquor store & bought some for the guests! Breakfast buffet was very good & the cooks were SO nice. Most of the staff barely speaks English. Pool area was clean, but again somewhat outdated. Weeds were growing around the landscaping... not very well tended to.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Clearwater Florida

Close to the convention center

Posted 22-Jan-2015
I was treated with great respect and enjoyed my stay. The first night my TV wasn't working properly, I called the front desk and they had someone at my door within 5 minutes. The maintenance guy checked the wires, found a loose one, fixed and everything was great, much appreciated.
4 out of 5
Recommended
for Families
by A verified traveller

Close to Universal Studios Florida

Posted 19-Jan-2015
Pros: Good breakfast on site. All the staff members were very nice and helpful.
Location: This is located close to everything. Universal Studios and Wet & Wild.
Convenient shuttle back and forth to universal Studios.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Toronto Ontario Canada

Great Value for you Dollar

Posted 19-Jan-2015
Pros: Location,
Location: Visit Universal Studios, lots of restaurants, shopping nearby
I would recommend this hotel to anyone, it was clean, close to shopping and Universal Studio's...Restaurants close by...Friendly staff, had a very pleasant stay there...
1 out of 5
by A verified traveller

Posted 19-Jan-2015
Pros: Staff was attentive
Cons: Everything
Very old - the A/C did not work - we had to change rooms twice looking for one with a working A/C - At happy hour, we were told by the bartender that they were out of wine - any wine. The elevator sounded as if it was going to collapse. This hotel is in dire need of a serious overhaul.
4 out of 5
Recommended
for Everyone
by A verified traveller

Very Good Hotel - Value and Perfect Location

Posted 17-Jan-2015
I made an excellent choice when I chose to stay here. The location was amazing, just 15 minutes by walking until the Universal theme parks. Furthermore, the hotel is really close to the International Drive, just 3 minutes by walking. So close to the restaurants, stores and outlets. The desk clerks were friendly and hospitable. They will always have a taxi to serve you. I will definitely be back! I highly recommend this hotel.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Illinois

Nice place

Posted 16-Jan-2015
Pros: Everyting
Cons: Maybe lower price
Location: I don't know
I was on business, so the time I spent in my room was sleeping in my bad. From late PM till early AM.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Philadelphia

nice hotel close to universal studios

Posted 14-Jan-2015
Pros: closeness to Universal studios
Cons: I'd like to see bigger beds
Location: it is close to everything, universal, restaurants....
The hotel is fine for a short period of time. The beds are double but not big enough for my liking, but the rooms are clean so that's fine. The pool is big and clean. The staff is nice and the reception area is nice and clean. It is good value for money.
3 out of 5
by A verified travellerfrom Windsor, ON

Pros and Cons of my stay at Best Western Gateway

Posted 10-Jan-2015
Pros -good location -close to most theme parks in the area -very nice and helpful staff -free shuttle service to Universal/Seaworld/Wet-N-Wild Cons -room was not very clean (curtains had mold on it) -vending machines were always out of stock (at least on my floor) -in room directory book was out of date I would probably not stay at this hotel again. 6/10