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Reviews of Arnold Palmer's Bay Hill Club & Lodge

4 out of 5
Arnold Palmer's Bay Hill Club & Lodge
9000 Bay Hill Blvd, Orlando, FL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 693 out of 1001 reviews" "
Rating 8 - Good. 216 out of 1001 reviews" "
Rating 6 - Okay. 62 out of 1001 reviews" "
Rating 4 - Poor. 17 out of 1001 reviews" "
Rating 2 - Terrible. 13 out of 1001 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Grace

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it! Beautiful area, wonderful staff, will definitely be returning!
Stayed 4 nights in Apr 2024
Response from J. Cole on 11 Apr 2024
Thank you for taking the time to post a review. We are happy to hear you are satisfied with your visit and can't wait to welcome you again in the future!

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent
Stayed 2 nights in Mar 2024
Response from Jackie B. on 3 Apr 2024
Thank you so much! We hope to see you back here with us at Bay Hill! Please reach out if you have any questions.

10/10 Excellent

Marcos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for golfers …
Stayed 2 nights in Feb 2024
Response from Jackie B. on 3 Apr 2024
We are so glad you enjoyed your stay and golf here at Bay Hill. We hope to see you back with us soon.

10/10 Excellent

corey

Stayed 5 nights in Dec 2023

10/10 Excellent

Banyon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice, quite place. The only thing that we didn't like were the pillows, other than that excellent!
Stayed 2 nights in Dec 2023

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful top notch property. Impeccable grounds and facilities and amazing friendly staff.
Stayed 3 nights in Dec 2023

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from J. Cole on 30 Nov 2023
Thank you for taking the time to post a review. We are happy to hear you are satisfied with your visit!

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from J. Cole on 24 Oct 2023
Thank you for taking the time to post a review. We are happy to hear you are satisfied with your visit!

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from J. Cole on 24 Oct 2023
Thank you for taking the time to post a review. We are happy to hear you are satisfied with your visit!

10/10 Excellent

Simon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic experience to play one of the top courses in the world. Everything was very professional and friendly. Will definitely be back
Stayed 2 nights in Sep 2023
Response from J. Cole on 24 Oct 2023
Thank you for taking the time to post a kind review. We value your comments and hope to see you again soon!

6/10 Okay

Andrew

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
A very convenient location with easy parking. The property is nice and located in a quiet neighborhood. The rooms are in need of significant upgrades to include furniture and a remodeled shower. The room was clean but felt dark and musty. For a 4 star hotel, I would have expected a small mini-fridge and basic room amenities.
Stayed 4 nights in Oct 2023
Response from J. Cole on 10 Oct 2023
We want to thank you for taking the time to share your experience with us. We greatly appreciate your comments as it helps us in the decision-making process for any future changes.

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time
Stayed 1 night in Sep 2023
Response from J. Cole on 10 Oct 2023
Thank you for sharing your experience. We hope you will visit again soon!

8/10 Good

Heather, Saint Johns

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
They have done a disservice by completely changing the menu. Many things we loved like Arnie’s navy bean soup are no longer being served. The am coffee station has also been downgraded. None of the fancy carafes or rock sugar were there. On our checkout morning at 8:25 am despite the “ do not disturb “ sign on the door, housekeeping was banging on the door and woke us up. Considering that checkout time is 12 pm, it was a rude ending to an otherwise okay stay. I think the new management needs to reconsider what brings back clientele at a lodge like Bay Hill. Thanks.
Stayed 2 nights in Sep 2023
Response from J. Cole on 5 Sept 2023
We appreciate that you have taken the time out of your day to post a review and share your feedback with us. These comments are being shared with leadership to be taken into consideration and help us in the decision-making process for any future changes.

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2023
Response from J. Cole on 1 Sept 2023
Thank you for taking the time to post a review. We are happy to hear you are satisfied with your visit!

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the atmosphere, the crew was very friendly at the front desk, dining area. It was a wonderful experience.
Stayed 1 night in Jul 2023
Response from J. Cole on 1 Aug 2023
Thank you for taking the time to post a kind review. We value your comments and hope to see you again soon!

10/10 Excellent

Bryan, Tulsa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Was only there over night would go back for more nights.
Stayed 1 night in Jul 2023
Response from J. Cole on 25 Jul 2023
Thank you for taking the time to post a kind review. We value your comments and hope to see you again soon!

8/10 Good

Carlin

Response from J. Cole on 18 Aug 2023
Thank you for taking the time to post a review. We are happy to see you are satisfied with your visit!

10/10 Excellent

philip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A lovely place to stay. Beautiful grounds and surrounding areas. Friendly helpful staff, and a great all round experience.
Stayed 4 nights in Jul 2023
Response from J. Cole on 7 Jul 2023
Thank you for taking the time to post a review. We are happy to hear you are satisfied with your visit!

10/10 Excellent

Marcela

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing and friendly staff, pool was very warm and available from 6am to 7pm. There is a dress code but other than that everything went smoothly.
Response from J. Cole on 7 Jul 2023
Thank you for taking the time to post a kind review. We value your comments and hope to see you again soon!

10/10 Excellent

Editha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a place to stay if you like being away from the crowds. So relaxing and quiet. Property is well kept. Just need to upgrade on the furnitures (i.e. refrigerator, iron/ironing board etc.) inside the room.
Stayed 3 nights in Jul 2023
Response from J. Cole on 7 Jul 2023
Thank you for taking the time to post a kind review. We value your comments and hope to see you again soon!

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, property conditions & facilities
Love staying at Bay Hill
Stayed 2 nights in Jun 2023
Response from J. Cole on 27 Jun 2023
We are happy to hear you enjoyed your visit. We appreciate your comments.

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
It was a total treat to stay at the King's place! (Arnie!). The whole resort felt like such understated class. The employees were attentive and professional. I enjoyed my stay from the first minute to the last.
Stayed 1 night in Jun 2023
Response from J. Cole on 28 Jun 2023
Thank you for taking the time to post a kind review. We value your comments and hope to see you again soon!

10/10 Excellent

ESTHER, Battle Creek

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023
Response from J. Cole on 24 Jun 2023
Thank you for taking the time to post a review. We are happy to see you are satisfied with your visit!

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from J. Cole on 20 Jun 2023
Thank you for taking the time to post a review. We are happy to hear you are satisfied with your visit!

10/10 Excellent

jim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The facility is immaculate, the golf course was in tremendous shape and all the staff are very nice and helpful.
Stayed 2 nights in May 2023
Response from J. Cole on 6 Jun 2023
Thank you for taking the time to post a review. We are happy to hear you are satisfied with your visit!

10/10 Excellent

Matt

Travelled with group
Liked: Cleanliness, staff & service
Great place to stay
Stayed 2 nights in May 2023
Response from J. Cole on 6 Jun 2023
Thank you for your kind review. We hope you visit again soon!

10/10 Excellent

maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If you’re a golfer this is the place to stay! Excellent!
Stayed 5 nights in May 2023
Response from J. Cole on 30 May 2023
Thank you very much for taking the time to post a review. We are delighted you enjoyed your stay and hope to welcome you back soon!

8/10 Good

Omar

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay and play golf
Stayed 1 night in May 2023
Response from J. Cole on 16 May 2023
Thank you for taking the time to post a kind review. We value your comments and hope to see you again soon!

8/10 Good

Garry

Stayed 1 night in Apr 2023
Response from J.Cole on 27 May 2023
Thank you for your review. We are glad you enjoyed your stay.

10/10 Excellent

Mike

Stayed 1 night in May 2023
Response from J. Cole on 8 May 2023
Thank you for taking the time to post a review. We hope you will visit again soon!

10/10 Excellent

Cobb

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Extremely helpful and friendly staff. Property is beautifully maintained. It was a perfect weekend getaway.
Stayed 2 nights in Apr 2023
Response from J. Cole on 3 May 2023
Thank you for taking the time to post a review. We are happy to hear you are satisfied with your visit! We hope we get to see you again soon.

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love staying at Bay Hill. The relaxing atmosphere, cosy accommodations, delicious food, and welcoming staff make every stay at Bay Hill a wonderful treat!
Stayed 1 night in Apr 2023
Response from J. Cole on 26 Apr 2023
Thank you for taking the time to post a kind review. We are delighted you enjoyed your stay and value your comments. We hope to see you again soon!

6/10 Okay

PAUL, WASHINGTON

Liked: Cleanliness, staff & service
Quiet. Poor amenities.
Stayed 3 nights in Apr 2023
Response from J. Cole on 26 Apr 2023
We appreciate you taking the time to share your experience and sorry to hear you did not enjoy your time with us.

6/10 Okay

Laurel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Beautiful property, but ridiculously antiquated! I haven’t stayed in a hotel with fewer amenities since about 1975! Was Very disappointed in what we got for the exorbitant price we paid. No fridge/microwave/coffee pot in room. No glasses just plastic cups. A pretty green lawn doesn’t make up for everything else that was lacking. Also, to get to the accesible room you had to go up stairs and down stairs or go through the patio door. What is that about?
Stayed 2 nights in Apr 2023
Response from J. Cole on 21 Apr 2023
Hello,We greatly appreciate you taking the time to share your experience and provide feedback regarding your stay. We value your feedback and we will share your thoughts with leadership for future considerations.

8/10 Good

Herbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from J. Cole on 21 Apr 2023
Hello, Thank you for your review. We are delighted to see you enjoyed your stay with us.

10/10 Excellent

Kevin, Lake Geneva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely wonderful service.
Stayed 1 night in Mar 2023
Response from J. Cole on 21 Apr 2023
Hello,Thank you for taking the time to post a review. We are happy to hear you were satisfied with your stay.

6/10 Okay

Daniel

Business traveller
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Needs a rehab
But for history…. Really tired hotel. Bathrooms ok but everything else is really old and tired. Food was good. Golf is great, but expensive.
Stayed 1 night in Mar 2023
Response from J. Cole on 21 Apr 2023
Hello,Thank you for taking the time out of your day to leave a review and feedback. Your feedback is important to us and we will share your thoughts with leadership for future considerations.

10/10 Excellent

Kathrine

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great experience at this hotel. We felt very safe here. It was clean. The balconies were nice on the second floor. The night shift front desk staff and house keeping were kind. I believe his name was Wiliks, the night shift front desk staff went above and beyond for us during our stay. He even helped sort out a matter with expedia and helping us without us even asking. Me and the guests with me highly recommend this hotel!
Stayed 2 nights in Mar 2023
Response from J. Cole on 21 Apr 2023
Hello, We are delighted to hear that you enjoyed your stay with us. We also appreciate you taking the time to share your experience and share your thanks for the staff that made your experience all the better. We will ensure that our night auditor is recognized for the great work they are doing.

10/10 Excellent

Phillipa

Travelled with family
Liked: Cleanliness, staff & service
Clean. Very nice staff. Great food.
Stayed 3 nights in Mar 2023
Response from J. Cole on 21 Apr 2023
Hello,We are glad you enjoyed your stay, and appreciate you reaching out and sharing your review about your stay.

10/10 Excellent

Ruth

Travelled with family
Liked: Cleanliness, staff & service
Wonderful property. outstanding golf! A celebration of tradition! Highly recommend!
Stayed 1 night in Mar 2023
Response from J. Cole on 21 Apr 2023
Hello, Thank you so much for the taking time to leave us a review. We are delighted to hear that you had wonderful stay and enjoyed your experience playing golf on our course.

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from J. Cole on 21 Apr 2023
Hello,Thank you very much for taking the time out of your day to leave us a review. We are delighted to see that you enjoyed your stay!

10/10 Excellent

Claudia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this place
Response from Front Desk on 21 Feb 2023
thank you so much, we are glad you enjoyed your stay! we hope to see you back real soon.

10/10 Excellent

david

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great golf course. Bar & dining facilities were lacking in quantity.
Stayed 4 nights in Jan 2023
Response from Front desk on 30 Jan 2023
we are so glad you enjoyed your stay! we hope next time we have more items you are willing to give a try.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from star on 28 Jan 2023
Thank you for staying with us. We are glad you enjoyed your time we hope to see you back again!

10/10 Excellent

JoEllyn

Response from J. Cole on 30 Nov 2023
Thank you for taking the time to post a review. We are happy to hear you are satisfied with your visit!

8/10 Good

Jason, West Palm Beach

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd visit, excellent place and will be returning again
Response from Jamie G on 1 Jan 2023
Hello Joseph, Thank you for choosing Bay Hill, and we look forward to welcoming you back again soon.Happy New Year! Sincerely,Jamie

10/10 Excellent

Mary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was away from the hustle of Orlando but convenient enough to shopping and dining.
Stayed 2 nights in Nov 2022
Response from Jamie G on 19 Nov 2022
Hello Marry,Thank you for taking the time to share your thoughts about Bay Hill. We enjoyed having you as our guest, and we hope you will return again soon.Have a wonderful Thanksgiving.Sincerely,Jamie G

10/10 Excellent

Raquel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff!
Stayed 4 nights in Oct 2022
Response from Jamie G on 19 Nov 2022
Thank you Raquel for your kind words. We hope to welcome you back to Bay Hill again soon.Sincerely,Jamie G