Ratings based on 697 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom San Francisco, Calif

Posted 21-Apr-2015
Pros: Friendliness of management and staff. Location to Balboa Island and the beach.
Location: Balboa Island, Beach, Bike Riding, Shopping.
Everyone on the staff is so happy. Very well managed hotel.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Los Altos, CA

Great service, tired property

Posted 21-Apr-2015
The staff could not be more attentive and professional. The property has been renovated several times but the rooms are small and the finishes are not high end. The restaurant/bar is sterile and at a remote area of the hotel. Our view was fabulous.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Los Angeles

Weekend getaway

Posted 20-Apr-2015
Pros: I loved the 3 pools, the clean, beautiful room. The lobby and overall hotel decor was beautiful. It would be a great place to have a wedding.
Cons: No parking fees and free wifi for hotel guests.
Location: It is right across the street from Fashion Island. You can walk to the shops and restaurant. It is a short drive to the beach. Awesome location.
The hotel and resort is gorgeous. I wish I had more time to explore the grounds. There are 3 beautiful pools. The room was clean with a great view. The staff was friendly, welcoming and courteous. The only thing I was not aware of was the parking fee, I wasn't expecting to pay $28 for parking. And there is a fee to use the wifi. Other than that, it was a wonderful stay.
1 out of 5
by A verified travellerfrom los angeles

Tribble

Posted 13-Apr-2015
The towals were not clean and so old The sheets were so smell Nobody there as a staff to help you It was diaster
5 out of 5
Recommended
for Everyone
by A verified travellerfrom calofornia

Great hotel. Close to the beach and the mall.

Posted 13-Apr-2015
The entire staff was extremely nice and accommodating. The hotel was in close proximity to the activities we were there for. It was very nice, extremely clean and I would Definately recommend it.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom atlanta ga

Walk to fashion island

Posted 12-Apr-2015
Nice hotel. Great beds. Walk across the street to the fashion island mall and lots of restaurants. Ok pool area and some limited ocean views from rooms.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Las Vegas

Nice hotel, had a Starbucks on the first floor.

Posted 02-Apr-2015
Pros: Excellent service, beautiful d├ęcor, convenient location to shopping and restaurants.
Cons: hmmmm......maybe a robe in the closet.
Location: Walking distance just across the street from Fashion Island which had tons of dog friendly stores and restaurants. Golfing available on the property.
Curb side appeal, was greeted immediately by the valet who opened our doors and always had our car ready for pick up when needed. Greeted again upon entrance, it smelled nice like fresh flowers in lobby and taken directly to the desk to get our room reservation retrieved. Had the room we requested with ocean views past the golf course on the 15h floor and were taken there by the bell clerk with our luggage. The room was clean and the bed was comfy with lot's of pillows. I did miss having a robe available in the closet. Room service was good. Hotel was walking distance across the street to the shopping mall and many very nice restaurants.
3 out of 5
by A verified travellerfrom California

Issue with Deluxe Room/Ocean View

Posted 30-Mar-2015
Pros: Location
Cons: They must not like reservations through Expedia because we had a terrible time getting the ocean view we reserved
Location: good shopping, many restaurants, golf, Laguna Beach
I paid for a Deluxe Room/Ocean View. Upon check in we were told it was a "partial ocean view." The room had a view of the pool, parking lot, and street. We asked to change rooms, again we were told we had a partial ocean view reservation. I showed the print out from the reservation which said "ocean view" nowhere did it say "partial." This was escalated to the manager and after long debate, and changing from a king bed to a double, we received an ocean view. This room did have a nice view, and a very noisy air conditioner so we slept without having it on.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Connor

As expected

Posted 22-Mar-2015
Good experience! It was what I expected. I believe a bit expensive but just fine.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel with nice restaurant and facilities.

Posted 21-Mar-2015
This hotel was a nice retreat from my hectic schedule while in Irvine. Great pools, fitness center, spa, and restaurant. Very accommodating staff.