2 outdoor pools, pool cabanas (surcharge), pool umbrellas

Reviews of Montage Laguna Beach

5 out of 5
Montage Laguna Beach
30801 South Coast Highway, Laguna Beach, CA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 468 out of 569 reviews" "
Rating 8 - Good. 50 out of 569 reviews" "
Rating 6 - Okay. 31 out of 569 reviews" "
Rating 4 - Poor. 13 out of 569 reviews" "
Rating 2 - Terrible. 7 out of 569 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

MEHRAN, Lake Sherwood

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was fantastic.
Stayed 1 night in Mar 2024
Response from Mary Rogers on 28 Mar 2024
Dear @MEHRAN,Thank you for choosing to visit Montage Laguna Beach. I'm happy you had a wonderful experience and enjoyed our oceanfront oasis. I look forward to welcoming you back soon.Sincerely,Mary RogersManaging Director and Area General ManagerMontage Laguna Beach

10/10 Excellent

Augusto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024

2/10 Terrible

DAL LAE

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Overall hotel service is so nice in person but I had three times failed get service . 1. We ask a hand sanitize from front desk and a person said will brining it to room but did not happened. 2. We called front desk to get teeth paste and toilet paper but did not get it . 3. When we order room dining we ask extra chairs so the guy said will bring it up but did not happened so we finish dinner without chairs . Recommend improve services . Thanks
Stayed 3 nights in Feb 2024
Response from Managing Director & Area General Manager on 21 Feb 2024
Dear Dal Lae,We sincerely apologize for failing to deliver on our promise of high touch service. We can imagine how frustrating it was to feel this way. I appreciate you taking the time to share your feedback. Please know that I have communicated this with our team so we can improve and do better. If you would like to further discuss, I welcome you to call our Executive Offices. Sincerely,Mary Rogers

10/10 Excellent

Kuljeet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Rada

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service! Service! Service!
They took excellent care of us from start to finish. Was so impressed with the attention to detail and the willingness to accommodate our every request. I also don’t know how they do it but their massive pool was so warm. Perfect for a December swim.
Stayed 1 night in Dec 2023
Response from Managing Director and Area General Manager on 29 Dec 2023
Dear Rada,Thank you for choosing to stay at Montage Laguna Beach. I'm so happy you had a memorable experience and felt well taken care of throughout your entire visit. I look forward to your return.Sincerely,Mary Rogers

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

Jacob

Stayed 1 night in Dec 2023

10/10 Excellent

Aaron

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over the Top Accommodations
The accommodations were over the top! The whole stay was very enjoyable and service was top notch. I arrived in on an early flight and my room was even ready for check in, and by the way, I did not request an early check in. I definitely will stay here again.
Stayed 1 night in Dec 2023
Response from Managing Director & Area General Manager on 16 Dec 2023
Dear Aaron,Thank you for choosing to visit Montage Laguna Beach. I am thrilled you thoroughly enjoyed our beautiful accommodations and felt well taken care throughout your visit. I look forward to welcoming you back.Sincerely,Mary Rogers

10/10 Excellent

Lena, San Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I super enjoyed my stay at the beautiful Montage Laguna Beach. The staff was friendly, courteous, kind, and helpful. The property is absolutely gorgeous. The room was beautiful with an ocean view and a breathtaking sunset. I received a complementary bottle of Champagne and all my requests were fulfilled as desired. I enjoyed their restaurants and the wonderful spa experience, and I am looking forward to coming back. Lovely, gorgeous property. Well done!
Stayed 1 night in Dec 2023
Response from Mary Rogers on 16 Dec 2023
Dear Lena,Thank you for choosing to stay at Montage Laguna Beach. I'm so happy you enjoyed your entire experience, from our oceanfront accommodations and quality amenities to exceptional cuisine and spa. I look forward to welcoming you back soon.

10/10 Excellent

gary

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

EDWARD C, Cypress

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property staffed by very courteous staff
Stayed 2 nights in Nov 2023

10/10 Excellent

Tamala

Liked: Staff & service
Kristy at The Loft restaurant is fabulous and helped us to have an enjoyable experience. Also, Concierge Christy was very friendly and wonderfully helpful. These employees make the Montage what it is. Definitely will go back.
Stayed 3 nights in Oct 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely phenomenal resort and the service is impeccable!
Stayed 1 night in Oct 2023
Response from Managing Director & Area General Manager on 17 Oct 2023
Dear Robert,Thank you for choosing to stay at Montage Laguna Beach. I am happy you had an impeccable visit and look forward to welcoming you back soon.Sincerely,Mary Rogers

10/10 Excellent

Denise

Liked: Staff & service, amenities, property conditions & facilities
The check in staff that day were exceptional. Lovely start
Stayed 1 night in Oct 2023
Response from Managing Director & Area General Manager on 17 Oct 2023
Dear Denise,Thank you for choosing to stay at Montage Laguna Beach. I'm happy you had a wonderful experience and felt well taken care of by our associates. I look forward to your return.Sincerely,Mary Rogers

10/10 Excellent

David, Whitmore Lake

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Mark

Stayed 2 nights in Sep 2023

10/10 Excellent

amanda

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for our pup. Beautiful adult only pool. Great food. Very clean room
Stayed 1 night in Sep 2023
Response from Managing Director & Area General Manager on 5 Sept 2023
Dear Amanda,Thank you for choosing to visit Montage Laguna Beach. I am happy you had a wonderful pet-friendly experience and enjoyed all of our amenities. I look forward to your return soon.Sincerely,Mary Rogers

10/10 Excellent

Emily

Stayed 2 nights in Aug 2023

10/10 Excellent

Eldar

Stayed 1 night in Aug 2023

2/10 Terrible

Alex

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
5 star hotel with 1 star service and treatment if you aren’t the right stereotype or ethnicity. From disgusted awkward looks and side eyes and being asked several times by even the same people during my stay if I was actually a guest and stopped my family and I to verify our cards / names & room number. Pool service didn’t care to serve us but one time and they never even brought our drinks!!! I was embarrassed and so frustrated day 1 at that pool we gave up and went inside to the room .. Day 2 we decide to go the beach and ask the boys for towels and chairs for my wife and daughter and the short response we got from Ashton was “ This is for guest on the montage only “ my reply “ right that’s us “ well we need to verify you are a guest… funny thing is him and his boys VERIFIED MY FAMILY AND I THE DAY BEFORE and no this was not the only time we were asked if we were guest it was a few other times.. food was okay / room was okay but my family and I felt like we were not treated fairly and will take our money elsewhere next time and never return. I’ve been treated better at 2-3 star hotels for a fraction of the costs.
Stayed 2 nights in Aug 2023
Response from Managing Director & Area General Manager on 1 Sept 2023
Dear Alex,Thank you for choosing to stay at Montage Laguna Beach. On behalf of the resort, I sincerely apologize for how we made you and your family feel when visiting , along with the genuine and high touch service we failed to deliver. I understand the investment it is to stay at our luxury resort and never want a guest to feel that their stay was undervalued. Please know that we take feedback very seriously and I can assure you that we have communicated with our pool, beach and entire team about the situation. If you would like to further discuss, I invite you to reach out to me or our executive office directly. We would like the opportunity to restore your trust in us. Sincerely,Mary Rogers

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Robert

Stayed 4 nights in Aug 2023

10/10 Excellent

Despina

Stayed 2 nights in Aug 2023

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Carrol, scottsdale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 star hands down Highly recommend this resort
Stayed 6 nights in Jul 2023
Response from Managing Director & Area General Manager on 2 Aug 2023
Dear Carol,Thank you for the kinds words and choosing to visit Montage Laguna Beach. I am happy you had a wonderful visit and look forward to your return.Sincerely,Mary Rogers

10/10 Excellent

Sue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely perfect!
Stayed 2 nights in Jul 2023
Response from Managing Director & Area General Manager on 26 Jul 2023
Dear Sue,Thank you for choosing to visit Montage Laguna Beach. I am happy you had a wonderful experience and look forward to your return.Sincerely,Mary Rogers

10/10 Excellent

irwin

Travelled with partner
Everything. Staff courteous and helpful. Rooms and grounds impeccable Travelled for 75 years and this is as good as it gets,
Stayed 3 nights in Jul 2023
Response from Managing Director & Area General Manager on 21 Jul 2023
Dear Irwin,Thank you for choosing to visit Montage Laguna Beach. I'm so glad you had a wonderful visit and thoroughly enjoyed your experience, from our guestrooms, stunning location and exceptional service. I look forward to welcoming you back for more lasting memories.Sincerely,Mary Rogers

10/10 Excellent

Norma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous property! Every need was met with a smile.
Stayed 1 night in Jul 2023
Response from Managing Director & Area General Manager on 17 Jul 2023
Dear Norma,Thank you for choosing to visit Montage Laguna Beach. I am so happy you had a great experience and felt the genuine service of our associates. I look forward to your return.Sincerely,Mary Rogers

10/10 Excellent

Adelle Marie, Corona del Mar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 2 nights in Jul 2023
Response from Managing Director & Area General Manager on 6 Jul 2023
Thank you for choosing to stay at Montage Laguna Beach. I am glad you had an exceptional experience and I look forward to welcoming you back.Sincerely,Mary Rogers

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
It is expensive but totally worth it! Property, staff and services provide above and beyond experience
Stayed 1 night in Jun 2023
Response from Managing Director & Area General Manager on 6 Jul 2023
Dear Martha,Thank you for choosing to stay at Montage Laguna Beach. I am thrilled you had a wonderful experience and look forward to your return.Sincerely,Mary Rogers

10/10 Excellent

Timothy

Stayed 1 night in Jun 2023

4/10 Poor

Verified traveller

Disliked: Staff & service
The lobby is beautiful and there are many aesthetic paintings on the walls. The room is just all right. The room 222 had just an ordinary green
Stayed 1 night in Jun 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
This property is amazing!
Stayed 1 night in May 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family laguna trip
Was one of the best hotels we’ve ever stayed at, service was out of this world
Stayed 2 nights in May 2023
Response from Managing Director & Area General Manager on 24 May 2023
Dear Michael,Thank you for choosing to visit Montage Laguna Beach with your family. I am happy you had an exceptional visit and look forward to your return.Sincerely,Mary Rogers

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Montage is a great resort. One of the best in the world. Staff are outstanding A . Service is the best.
Stayed 3 nights in May 2023
Response from Managing Director & Area General Manager on 19 May 2023
Dear William,Thank you for choosing to stay at Montage Laguna Beach. I am happy you had a wonderful experience and look forward to welcoming you back soon.Sincerely,Mary Rogers

6/10 Okay

Lydia

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Found a glob of hair on the shower wall. Overpriced for what you get. Room service food was awful - definitely not worth the prices.
Stayed 2 nights in May 2023
Response from Managing Director and Area General Manager on 19 May 2023
Dear Lydia,We sincerely apologize for the lack of cleanliness and quality of cuisine. We appreciate you expressing your feedback and have shared this with our team. Please reach out to our executive offices as we would like to discuss this further.Sincerely,Mary Rogers

10/10 Excellent

Neina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

luciana

Stayed 1 night in Apr 2023

10/10 Excellent

daisy, North Hollywood

Stayed 1 night in Apr 2023

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can't recommend it enough!
Absolutely incredible stay for our wedding! We loved every minute and the staff was just BEYOND on it - all of them!!
Stayed 2 nights in Mar 2023
Response from Mary Rogers on 4 Apr 2023
Dear Ashley, thank you for choosing to celebrate your special day with us. We're thrilled you had an exceptional visit and felt well taken care of. We look forward to your return!

10/10 Excellent

Doug

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the nicest hotels we have ever stayed. Spectacular setting and the staff is phenomenal. A true delight.
Stayed 1 night in Mar 2023
Response from Mary Rogers on 14 Mar 2023
Dear Doug, thank you for staying at Montage Laguna Beach. I am happy you had a wonderful experience and look forward to welcoming you back soon.

6/10 Okay

tim

Stayed 5 nights in Feb 2023

10/10 Excellent

Derek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 1 night in Mar 2023
Response from Mary Rogers on 14 Mar 2023
Dear Derek,Thank you for choosing to stay at Montage Laguna Beach. I am happy you had an amazing experience at our oceanfront resort and look forward to your return.

10/10 Excellent

Wolfgang, Carlsbad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed great food and very friendly service.
Stayed 2 nights in Mar 2023
Response from Mary Rogers on 14 Mar 2023
Dear Wolfgang,Thank you for choosing to visit Montage Laguna Beach. We pride ourselves on providing excellent service and exceptional dining experiences. I am happy you had the opportunity to experience this first hand and look forward to welcoming you back.

10/10 Excellent

Hiroyuki

Stayed 1 night in Feb 2023

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023

10/10 Excellent

Nasem

Stayed 2 nights in Feb 2023

10/10 Excellent

Jillian

Stayed 4 nights in Feb 2023