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Reviews of Fairfield Inn & Suites Tustin Orange County

3.5 out of 5
Fairfield Inn & Suites Tustin Orange County
15011 Newport Ave, Tustin, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 583 out of 1004 reviews" "
Rating 8 - Good. 264 out of 1004 reviews" "
Rating 6 - Okay. 76 out of 1004 reviews" "
Rating 4 - Poor. 43 out of 1004 reviews" "
Rating 2 - Terrible. 38 out of 1004 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Lee

Business traveller
Good location but it can be noisy
Stayed 4 nights in Mar 2024
Response from Ryan- General Manager on 28 Mar 2024
Thank you for taking your time to review your recent stay with us. We are disappointed to hear that you did not enjoy your stay. We will be sharing your feedback with the appropriate team here as we strive every day to deliver the highest level of service and accommodations possible. We hope that you will return to our hotel the next time your travels bring you to our area.

8/10 Good

Jessica

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, everything was great. However the beds were so uncomfortable we hardly got any sleep from tossing and turning. They were absolutely rock solid. The breakfast wasn't all that great either, but it was free so what are you going to do? Not that it tasted bad, but there weren't a lot of options. Staff was super helpful and friendly!
Response from Ryan- General Manager on 25 Mar 2024
Thank you for taking your time to review your recent stay with us at the Fairfield Inn and Suites by Marriott Tustin/ Orange County. We are delighted to hear that you enjoyed your stay with us and that you gave us a rating of 5 out of 5 on Expedia.com. Our staff strives every day to provide the highest level of service and accommodations possible and we will be sharing your feedback as a way to continue to motive our team to deliver this high level of service. We are looking forward to your next visit with us here!

10/10 Excellent

cary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I did not like the disability room which I did not request. The room was very nice, but the shower took for ever to warm, very difficult to regulate and water went all over the floor.
Stayed 1 night in Mar 2024
Response from Ryan- General Manager on 18 Mar 2024
Thank you for staying at the Residence Inn Tustin and for sharing your wonderful review on expedia.com. We are thrilled to know that you had a great time with us and that you enjoyed our spacious suites, complimentary breakfast, and friendly staff. Your compliments are very much appreciated and encourage us to keep delivering exceptional service to our guests. We would be honored to welcome you back to our hotel whenever you are in the area. Please do not hesitate to reach out to us for any assistance or special arrangements. We hope to see you again soon and make your next stay even more enjoyable.

10/10 Excellent

Kwan Woo, Rochester

Stayed 1 night in Feb 2024
Response from Ryan- General Manager on 25 Mar 2024
Thank you for staying at the Residence Inn Tustin and for sharing your wonderful review on expedia.com. We are thrilled to know that you had a great time with us and that you enjoyed our spacious suites, complimentary breakfast, and friendly staff. Your compliments are very much appreciated and encourage us to keep delivering exceptional service to our guests. We would be honored to welcome you back to our hotel whenever you are in the area. Please do not hesitate to reach out to us for any assistance or special arrangements. We hope to see you again soon and make your next stay even more enjoyable.

10/10 Excellent

Dena

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff. Comfy, clean room.
Stayed 1 night in Feb 2024
Response from Ryan- General Manager on 23 Feb 2024
Thank you for staying at the Residence Inn Tustin and for sharing your wonderful review on expedia.com. We are thrilled to know that you had a great time with us and that you enjoyed our spacious suites, complimentary breakfast, and friendly staff. Your compliments are very much appreciated and encourage us to keep delivering exceptional service to our guests. We would be honored to welcome you back to our hotel whenever you are in the area. Please do not hesitate to reach out to us for any assistance or special arrangements. We hope to see you again soon and make your next stay even more enjoyable.

10/10 Excellent

Tammy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantatsic staff and great rooms. It’s next to the freeway and under the Orange County flight path, but inside the rooms, it’s practically silent. Very impressive. Very convenient location and great pool and hot tub!
Stayed 1 night in Feb 2024
Response from Ryan- General Manager on 19 Feb 2024
Thank you for staying at the Residence Inn Tustin and for sharing your wonderful review on expedia.com. We are thrilled to know that you had a great time with us and that you enjoyed our spacious suites, complimentary breakfast, and friendly staff. Your compliments are very much appreciated and encourage us to keep delivering exceptional service to our guests. We would be honored to welcome you back to our hotel whenever you are in the area. Please do not hesitate to reach out to us for any assistance or special arrangements. We hope to see you again soon and make your next stay even more enjoyable.

10/10 Excellent

Mohamad Nader

Liked: Cleanliness, staff & service, property conditions & facilities
The stay was lovely, loved the breakfast which was included. The place was clean and very hospitable.
Stayed 3 nights in Feb 2024
Response from Ryan- General Manager on 19 Feb 2024
Thank you for staying at the Residence Inn Tustin and for sharing your wonderful review on expedia.com. We are thrilled to know that you had a great time with us and that you enjoyed our spacious suites, complimentary breakfast, and friendly staff. Your compliments are very much appreciated and encourage us to keep delivering exceptional service to our guests. We would be honored to welcome you back to our hotel whenever you are in the area. Please do not hesitate to reach out to us for any assistance or special arrangements. We hope to see you again soon and make your next stay even more enjoyable.

8/10 Good

Devyree

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
property was very nice and clean.
Stayed 5 nights in Feb 2024
Response from Ryan- General Manager on 14 Feb 2024
Thank you for staying at the Residence Inn Tustin and for sharing your wonderful review on expedia.com. We are thrilled to know that you had a great time with us and that you enjoyed our spacious suites, complimentary breakfast, and friendly staff. Your compliments are very much appreciated and encourage us to keep delivering exceptional service to our guests. We would be honored to welcome you back to our hotel whenever you are in the area. Please do not hesitate to reach out to us for any assistance or special arrangements. We hope to see you again soon and make your next stay even more enjoyable.

2/10 Terrible

Pravin, Redmond

Travelled with family and small children, Business traveller
Disliked: Staff & service, property conditions & facilities
Unable to open door using key card. Had to use maximum force to open. Stench was from some smoke. We wanted smoke free room with children staying. The front desk had no answer
Stayed 1 night in Feb 2024
Response from Ryan-General Manager on 5 Feb 2024
hank you for taking your time to review your recent stay with us. We are disappointed to hear that you did not enjoy your stay. We will be sharing your feedback with the appropriate team here as we strive every day to deliver the highest level of service and accommodations possible. We hope that you will return to our hotel the next time your travels bring you to our area.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 2 nights in Jan 2024
Response from Ryan- General Manager on 5 Feb 2024
Thank you for staying at the Residence Inn Tustin and for sharing your wonderful review on expedia.com. We are thrilled to know that you had a great time with us and that you enjoyed our spacious suites, complimentary breakfast, and friendly staff. Your compliments are very much appreciated and encourage us to keep delivering exceptional service to our guests. We would be honored to welcome you back to our hotel whenever you are in the area. Please do not hesitate to reach out to us for any assistance or special arrangements. We hope to see you again soon and make your next stay even more enjoyable.

8/10 Good

Barbara

Liked: Cleanliness, staff & service
They were doing some remodeling, so the place had a bad smell.
Stayed 1 night in Jan 2024
Response from Ryan- General Manager on 30 Jan 2024
Thank you for staying at the Residence Inn Tustin and for sharing your wonderful review on expedia.com. We are thrilled to know that you had a great time with us and that you enjoyed our spacious suites, complimentary breakfast, and friendly staff. Your compliments are very much appreciated and encourage us to keep delivering exceptional service to our guests.We would be honored to welcome you back to our hotel whenever you are in the area. Please do not hesitate to reach out to us for any assistance or special arrangements. We hope to see you again soon and make your next stay even more enjoyable.

8/10 Good

Gabriela

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ryan- General Manager on 26 Jan 2024
Thank you for choosing our hotel for your stay and for sharing your wonderful feedback with us. We are delighted to hear that you enjoyed your experience and appreciated our amenities, service, and location. Your kind words mean a lot to us and motivate us to keep up the good work.We are thrilled to have you as part of our hotel family and we look forward to seeing you again soon. Please do not hesitate to contact us if you need any assistance with your future bookings or travel plans.

10/10 Excellent

Darla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ryan- General Manager on 22 Jan 2024
Thank you for taking your time to review your recent stay with us at the Fairfield Inn and Suites by Marriott Tustin/ Orange County. We are delighted to hear that you enjoyed your stay with us and that you gave us a rating of 5 out of 5 on Expedia.com. Our staff strives every day to provide the highest level of service and accommodations possible and we will be sharing your feedback as a way to continue to motive our team to deliver this high level of service. We are looking forward to your next visit with us here!

10/10 Excellent

Debbie

Stayed 2 nights in Jan 2024
Response from Ryan- General Manager on 30 Jan 2024
Thank you for choosing our hotel for your recent stay and for sharing your feedback on expedia.com. We are delighted to hear that you enjoyed your experience with us and that you appreciated our amenities, service, and location. Your kind words mean a lot to us and motivate us to keep improving our standards of excellence.We would love to have you back as our guest anytime you visit Tustin. Please feel free to contact us directly for any special requests or preferences. We look forward to seeing you again soon and making your next stay even more memorable.

6/10 Okay

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room is clean. TV not working, all EV charging not working. Free breakfast is basic and Okay. Bread toaster takes over 5 mins to toast.
Stayed 1 night in Jan 2024
Response from Ryan- General Manager on 3 Jan 2024
Thank you for taking your time to review your recent stay with us. We are disappointed to hear that you did not enjoy your stay. We will be sharing your feedback with the appropriate team here as we strive every day to deliver the highest level of service and accommodations possible. We hope that you will return to our hotel the next time your travels bring you to our area.

8/10 Good

Michael

Stayed 1 night in Dec 2023
Response from Ryan-General Manager on 22 Jan 2024
Thank you for taking your time to review your recent stay with us at the Fairfield Inn and Suites by Marriott Tustin/ Orange County. We are delighted to hear that you enjoyed your stay with us and that you gave us a rating of 4 out of 5 on Expedia.com. Our staff strives every day to provide the highest level of service and accommodations possible and we will be sharing your feedback as a way to continue to motive our team to deliver this high level of service. We are looking forward to your next visit with us here!

8/10 Good

Guifen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall is good. Only there are not so many food choices
Stayed 1 night in Dec 2023
Response from Ryan- General Manager on 23 Dec 2023
Thank you for taking your time to review your recent stay with us at the Fairfield Inn and Suites by Marriott Tustin/ Orange County. We are delighted to hear that you enjoyed your stay and gave us a rating of 8 out of 10 on Hotels.com. Our standard Housekeeping service interval is every 3 days, but if you wish to receive service more frequently, just let the Front Desk know. We are looking forward to your next visit with us here!

6/10 Okay

Tri

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
There was construction on the ground; a bit dirty. Listed as ev chargers were available on-site, however non was in service. Overnight parking was $15/night. Staff was friendly. Free breakfast was good
Stayed 1 night in Dec 2023
Response from Ryan- General Manager on 21 Dec 2023
Thank you for taking your time to review your recent stay with us. We are disappointed to hear that you did not enjoy your stay with us. Our staff strives every day to provide the highest level of service and accommodations possible and we will be sharing your feedback as a way to continue to motive our team to deliver exceptional service. We are looking forward to your next visit with us here!

2/10 Terrible

Keiko

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Ryan- General Manager on 21 Dec 2023
Thank you for taking your time to review your recent stay with us. We are disappointed to hear that you did not enjoy your stay with us. Our staff strives every day to provide the highest level of service and accommodations possible and we will be sharing your feedback as a way to continue to motive our team to deliver exceptional service. We are looking forward to your next visit with us here!

10/10 Excellent

David

Stayed 2 nights in Nov 2023
Response from Ryan- General Manager on 21 Dec 2023
Thank you for taking your time to review your recent stay with us at the Fairfield Inn and Suites by Marriott Tustin/ Orange County. We are delighted to hear that you enjoyed your stay and gave us a rating of 10 out of 10 on Hotels.com. Our staff strives every day to provide the highest level of service and accommodations possible and we will be sharing your feedback as a way to continue to motive our team to deliver this high level of service. We are looking forward to your next visit with us here!

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Nov 2023
Response from Ryan- General Manager on 21 Dec 2023
Thank you for taking your time to review your recent stay with us at the Fairfield Inn and Suites by Marriott Tustin/ Orange County. We are delighted to hear that you enjoyed your stay with us and that you gave us a rating of 5 out of 5 on Expedia.com. Our staff strives every day to provide the highest level of service and accommodations possible and we will be sharing your feedback as a way to continue to motive our team to deliver this high level of service. We are looking forward to your next visit with us here!

10/10 Excellent

Jazmin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Ryan- General Manager on 21 Dec 2023
Thank you for taking your time to review your recent stay with us at the Fairfield Inn and Suites by Marriott Tustin/ Orange County. We are delighted to hear that you enjoyed your stay with us and that you gave us a rating of 5 out of 5 on Expedia.com. Our staff strives every day to provide the highest level of service and accommodations possible and we will be sharing your feedback as a way to continue to motive our team to deliver this high level of service. We are looking forward to your next visit with us here!

10/10 Excellent

Cesar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó mucho,es la segunda vez que me hospedo ahí y seguiría quedándome una estadía muy buena!!!
Stayed 4 nights in Nov 2023
Response from Ryan- General Manager on 28 Nov 2023
Thank you for taking your time to review your recent stay with us at the Fairfield Inn and Suites by Marriott Tustin/ Orange County. We are delighted to hear that you enjoyed your stay with us and that you gave us a rating of 5 out of 5 on Expedia.com. Our staff strives every day to provide the highest level of service and accommodations possible and we will be sharing your feedback as a way to continue to motive our team to deliver this high level of service. We are looking forward to your next visit with us here!

8/10 Good

Cary

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff was very friendly and I liked the property overall. However the main reason I booked this hotel was for the charging stations as I rented a Tesla. I was told that the charing stations had not been working for a couple of months, so that became a point of frustration for me both in regards to my time and additional costs out of pocket needed to charge the car elsewhere. That really should have been updated and removed from the property amenities.
Stayed 3 nights in Nov 2023
Response from Ryan- General Manager on 17 Nov 2023
Thank you for taking your time to review your recent stay with us at the Fairfield Inn and Suites by Marriott Tustin/ Orange County. We are delighted to hear that you enjoyed your stay with us and that you gave us a rating of 4 out of 5 on Expedia.com. Our staff strives every day to provide the highest level of service and accommodations possible and we will be sharing your feedback as a way to continue to motive our team to deliver this high level of service. We are looking forward to your next visit with us here!

10/10 Excellent

Emmanuel

Stayed 5 nights in Nov 2023
Response from Ryan- General Manager on 15 Nov 2023
Thank you for taking your time to review your recent stay with us at the Fairfield Inn and Suites by Marriott Tustin/ Orange County. We are delighted to hear that you enjoyed your stay and gave us a rating of 10 out of 10 on Hotels.com. Our staff strives every day to provide the highest level of service and accommodations possible and we will be sharing your feedback as a way to continue to motive our team to deliver this high level of service. We are looking forward to your next visit with us here!

8/10 Good

Nora

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff
Stayed 4 nights in Nov 2023
Response from Ryan- General Manager on 14 Nov 2023
Thank you for taking your time to review your recent stay with us at the Fairfield Inn and Suites by Marriott Tustin/ Orange County. We are delighted to hear that you enjoyed your stay with us and that you gave us a rating of 4 out of 5 on Expedia.com. Our staff strives every day to provide the highest level of service and accommodations possible and we will be sharing your feedback as a way to continue to motive our team to deliver this high level of service. We are looking forward to your next visit with us here!

10/10 Excellent

June

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Ryan- General Manager on 14 Nov 2023
Thank you for taking your time to review your recent stay with us at the Fairfield Inn and Suites by Marriott Tustin/ Orange County. We are delighted to hear that you enjoyed your stay with us and that you gave us a rating of 5 out of 5 on Expedia.com. Our staff strives every day to provide the highest level of service and accommodations possible and we will be sharing your feedback as a way to continue to motive our team to deliver this high level of service. We are looking forward to your next visit with us here!

10/10 Excellent

Jordan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, stayed for one night so that we were close to the airport. Clean and functional.
Stayed 1 night in Nov 2023
Response from Ryan- General Manager on 13 Nov 2023
Thank you for taking your time to review your recent stay with us at the Fairfield Inn and Suites by Marriott Tustin/ Orange County. We are delighted to hear that you enjoyed your stay and gave us a rating of 5 out of 5 on Travelocity. Our staff strives every day to provide the highest level of service and accommodations possible and we will be sharing your feedback as a way to continue to motive our team to deliver this high level of service. We are looking forward to your next visit with us here!

10/10 Excellent

Roman

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and we enjoyed our stay.
Stayed 1 night in Nov 2023
Response from Ryan- General Manager on 13 Nov 2023
Thank you for taking your time to review your recent stay with us at the Fairfield Inn and Suites by Marriott Tustin/ Orange County. We are delighted to hear that you enjoyed your stay with us and that you gave us a rating of 5 out of 5 on Expedia.com. Our staff strives every day to provide the highest level of service and accommodations possible and we will be sharing your feedback as a way to continue to motive our team to deliver this high level of service. We are looking forward to your next visit with us here!

10/10 Excellent

Bappi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet location and the hotel. Staffs were wonderful to deal with. Breakfast included nice touch. Only con would be besides the Starbucks/subway and the burger place no other food option nearby. But we had a car so we no issue.
Stayed 4 nights in Oct 2023
Response from Ryan- General Manager on 13 Nov 2023
Thank you for taking your time to review your recent stay with us at the Fairfield Inn and Suites by Marriott Tustin/ Orange County. We are delighted to hear that you enjoyed your stay with us and that you gave us a rating of 5 out of 5 on Expedia.com. Our staff strives every day to provide the highest level of service and accommodations possible and we will be sharing your feedback as a way to continue to motive our team to deliver this high level of service. We are looking forward to your next visit with us here!

4/10 Poor

Sreedhar

Business traveller
Disliked: Property conditions & facilities
Bath shower is horrible it burned my skin water flow is slow it took 15-20mins
Stayed 2 nights in Nov 2023
Response from Ryan- General Manager on 13 Nov 2023
Thank you for taking your time to review your recent stay with us. We are disappointed to hear that you did not enjoy your stay. Our staff strives every day to provide the highest level of service and accommodations possible and we will be sharing your feedback as a way to continue to motive our team to deliver this high level of service. We are looking forward to your next visit with us here!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Ryan- General Manager on 13 Nov 2023
Thank you for taking your time to review your recent stay with us at the Fairfield Inn and Suites by Marriott Tustin/ Orange County. We are delighted to hear that you enjoyed your stay and gave us a rating of 10 out of 10 on Hotels.com. Our staff strives every day to provide the highest level of service and accommodations possible and we will be sharing your feedback as a way to continue to motive our team to deliver this high level of service. We are looking forward to your next visit with us here!

10/10 Excellent

Kun

Stayed 2 nights in Oct 2023
Response from Ryan- General Manager on 25 Nov 2023
Thank you for taking your time to review your recent stay with us at the Fairfield Inn and Suites by Marriott Tustin/ Orange County. We are delighted to hear that you enjoyed your stay with us and that you gave us a rating of 5 out of 5 on Expedia.com. Our staff strives every day to provide the highest level of service and accommodations possible and we will be sharing your feedback as a way to continue to motive our team to deliver this high level of service. We are looking forward to your next visit with us here!

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Ryan- General Manager on 1 Nov 2023
Thank you for taking your time to review your recent stay with us at the Fairfield Inn and Suites by Marriott Tustin/ Orange County. We are delighted to hear that you enjoyed your stay and gave us a rating of 10 out of 10 on Hotels.com. Our staff strives every day to provide the highest level of service and accommodations possible and we will be sharing your feedback as a way to continue to motive our team to deliver this high level of service. We are looking forward to your next visit with us here!

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2023
Response from Ryan- General Manager on 1 Nov 2023
Thank you for taking your time to review your recent stay with us at the Fairfield Inn and Suites by Marriott Tustin/ Orange County. We are delighted to hear that you enjoyed your stay with us and that you gave us a rating of 5 out of 5 on Expedia.com. Our staff strives every day to provide the highest level of service and accommodations possible and we will be sharing your feedback as a way to continue to motive our team to deliver this high level of service. We are looking forward to your next visit with us here!

10/10 Excellent

Henry

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Ryan- General Manager on 30 Oct 2023
Thank you for taking your time to review your recent stay with us at the Fairfield Inn and Suites by Marriott Tustin/ Orange County. We are delighted to hear that you enjoyed your stay and gave us a rating of 10 out of 10 on Hotels.com. Our staff strives every day to provide the highest level of service and accommodations possible and we will be sharing your feedback as a way to continue to motive our team to deliver this high level of service. We are looking forward to your next visit with us here!

10/10 Excellent

Gamaliel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks all the staff great place to stay..
Stayed 1 night in Oct 2023
Response from Ryan- General Manager on 30 Oct 2023
Thank you for taking your time to review your recent stay with us at the Fairfield Inn and Suites by Marriott Tustin/ Orange County. We are delighted to hear that you enjoyed your stay with us and that you gave us a rating of 5 out of 5 on Expedia.com. Our staff strives every day to provide the highest level of service and accommodations possible and we will be sharing your feedback as a way to continue to motive our team to deliver this high level of service. We are looking forward to your next visit with us here!

8/10 Good

John H, Granite Falls

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were some maintenance issues in the room, the handheld shower head was missing, so water was shooting out of the connection when the shower was turned on. The privacy curtains on the window were missing, and the desk clerk said a lot of rooms had that problem. The hot tub / whirlpool was out of order. The remote control for one of the television didn't work. The room itself was clean and well furnished.
Stayed 5 nights in Oct 2023
Response from Ryan-General Manager on 18 Oct 2023
Thank you for taking your time to review your recent stay with us at the Fairfield Inn and Suites by Marriott Tustin/ Orange County. We are delighted to hear that you enjoyed your stay with us and that you gave us a rating of 4 out of 5 on Expedia.com. Our staff strives every day to provide the highest level of service and accommodations possible and we will be sharing your feedback as a way to continue to motive our team to deliver this high level of service. We are looking forward to your next visit with us here!

2/10 Terrible

iris

Disliked: Cleanliness, staff & service, property conditions & facilities
I had a pre-paid reservation for 3 days. I had to leave after one night due to a crazy amount of bed bugs; they were visible and aggressive. Add that to noise levels from highways that are just crazy. The front desk was not willing to waive the rest of the reservation. Do yourself a favor: look for another hotel.
Response from Ryan- General Manager on 16 Oct 2023
Thank you for taking your time to review your recent stay with us. We are disappointed to hear that you did not enjoy your stay. We will be sharing your feedback with the appropriate team here as we strive every day to deliver the highest level of service and accommodations possible. We hope that you will return to our hotel the next time your travels bring you to our area.

10/10 Excellent

Alfredo

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2023
Response from Ryan- General Manager on 16 Oct 2023
Thank you for taking your time to review your recent stay with us at the Fairfield Inn and Suites by Marriott Tustin/ Orange County. We are delighted to hear that you enjoyed your stay and gave us a rating of 10 out of 10 on Hotels.com. Our staff strives every day to provide the highest level of service and accommodations possible and we will be sharing your feedback as a way to continue to motive our team to deliver this high level of service. We are looking forward to your next visit with us here!

8/10 Good

Esmeralda

Liked: Cleanliness, staff & service, property conditions & facilities
Good standard hotel
Stayed 1 night in Oct 2023
Response from Ryan- General Manager on 16 Oct 2023
Thank you for taking your time to review your recent stay with us at the Fairfield Inn and Suites by Marriott Tustin/ Orange County. We are delighted to hear that you enjoyed your stay with us and that you gave us a rating of 4 out of 5 on Expedia.com. Our staff strives every day to provide the highest level of service and accommodations possible and we will be sharing your feedback as a way to continue to motive our team to deliver this high level of service. We are looking forward to your next visit with us here!

10/10 Excellent

Naazi

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Ryan- General Manager on 16 Oct 2023
Thank you for taking your time to review your recent stay with us at the Fairfield Inn and Suites by Marriott Tustin/ Orange County. We are delighted to hear that you enjoyed your stay and gave us a rating of 10 out of 10 on Hotels.com. Our staff strives every day to provide the highest level of service and accommodations possible and we will be sharing your feedback as a way to continue to motive our team to deliver this high level of service. We are looking forward to your next visit with us here!

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Shampoo and Conditioner and Body Wash Was Great 👍
Stayed 2 nights in Oct 2023
Response from Ryan- General Manager on 12 Oct 2023
Thank you for taking your time to review your recent stay with us at the Fairfield Inn and Suites by Marriott Tustin/ Orange County. We are delighted to hear that you enjoyed your stay with us and that you gave us a rating of 5 out of 5 on Expedia.com. Our staff strives every day to provide the highest level of service and accommodations possible and we will be sharing your feedback as a way to continue to motive our team to deliver this high level of service. We are looking forward to your next visit with us here!

10/10 Excellent

Harry F, Deptford

Liked: Amenities
Staff was great. Breakfast was also very good. Technical activation of the fire alarm at 3:30 am and 4:15 am was a bit of a shock, but staff quickly advised it was not an active fire.
Stayed 4 nights in Oct 2023
Response from Ryan- General Manager on 11 Oct 2023
Thank you for taking your time to review your recent stay with us at the Fairfield Inn and Suites by Marriott Tustin/ Orange County. We are delighted to hear that you enjoyed your stay with us and that you gave us a rating of 5 out of 5 on Expedia.com. Our staff strives every day to provide the highest level of service and accommodations possible and we will be sharing your feedback as a way to continue to motive our team to deliver this high level of service. We are looking forward to your next visit with us here!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice lodging
We were pleased with our stay at the Fairfield Inn & Suites Tustin. The hotel’s overall appearance is great, and the staff was friendly and helpful. Room is clean and comfortable.
Stayed 1 night in Oct 2023
Response from Ryan- General Manager on 30 Oct 2023
Thank you for taking your time to review your recent stay with us at the Fairfield Inn and Suites by Marriott Tustin/ Orange County. We are delighted to hear that you enjoyed your stay and gave us a rating of 10 out of 10 on Hotels.com. Our staff strives every day to provide the highest level of service and accommodations possible and we will be sharing your feedback as a way to continue to motive our team to deliver this high level of service. We are looking forward to your next visit with us here!

10/10 Excellent

Lynn, DOWNINGTOWN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, close to John Wayne airport. Easy parking, clean room and friendly staff. Pool area was a bit sparse and could use an update. Overall very good stay!
Stayed 4 nights in Oct 2023
Response from Ryan- General Manager on 10 Oct 2023
Thank you for taking your time to review your recent stay with us at the Fairfield Inn and Suites by Marriott Tustin/ Orange County. We are delighted to hear that you enjoyed your stay with us and that you gave us a rating of 5 out of 5 on Expedia.com. Our staff strives every day to provide the highest level of service and accommodations possible and we will be sharing your feedback as a way to continue to motive our team to deliver this high level of service. We are looking forward to your next visit with us here!

10/10 Excellent

Angie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Ryan- General Manager on 10 Oct 2023
Thank you for taking your time to review your recent stay with us at the Fairfield Inn and Suites by Marriott Tustin/ Orange County. We are delighted to hear that you enjoyed your stay and gave us a rating of 10 out of 10 on Hotels.com. Our staff strives every day to provide the highest level of service and accommodations possible and we will be sharing your feedback as a way to continue to motive our team to deliver this high level of service. We are looking forward to your next visit with us here!

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Our first impression was a good one — very clean lobby and public restrooms, and a very helpful staff. And that impression proved correct over the three night stay. We were very satisfied and would definitely stay again if we were in the area.
Stayed 3 nights in Oct 2023
Response from Ryan- General Manager on 11 Oct 2023
Thank you for taking your time to review your recent stay with us at the Fairfield Inn and Suites by Marriott Tustin/ Orange County. We are delighted to hear that you enjoyed your stay with us and that you gave us a rating of 5 out of 5 on Expedia.com. Our staff strives every day to provide the highest level of service and accommodations possible and we will be sharing your feedback as a way to continue to motive our team to deliver this high level of service. We are looking forward to your next visit with us here!

6/10 Okay

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was hard and uncomfortable to sleep. The pills were so flat it didn’t give my head support. Woke up with neck pain. And then the planes at night you can hear them. Couldn’t sleep well because of the noise.
Stayed 1 night in Oct 2023
Response from Ryan- General Manager on 9 Oct 2023
Thank you for taking your time to review your recent stay with us. We are disappointed to hear that you did not enjoy your stay. We will be sharing your feedback with the appropriate team here as we strive every day to deliver the highest level of service and accommodations possible. We hope that you will return to our hotel the next time your travels bring you to our area.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Ryan- General Manager on 9 Oct 2023
Thank you for taking your time to review your recent stay with us at the Fairfield Inn and Suites by Marriott Tustin/ Orange County. We are delighted to hear that you enjoyed your stay and gave us a rating of 10 out of 10 on Hotels.com. Our staff strives every day to provide the highest level of service and accommodations possible and we will be sharing your feedback as a way to continue to motive our team to deliver this high level of service. We are looking forward to your next visit with us here!