Dear Shelley, We're thrilled to hear about your overall great experience at Extended Stay America! Our friendly staff takes pride in providing exceptional service from check-in to check-out. It's wonderful that even the maids made your stay pleasant. We look forward to welcoming you back for another enjoyable experience soon!Sincerely,Hotel Management

Dear Lidia, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your room preparations. We will address this with our team to ensure rooms are checked so everything is in order as we proceed. Please return, and we will make your next stay with us outstanding.Sincerely,Hotel Management

Dear Anna, We are sorry you felt uncomfortable during your stay. Ensuring the safety and comfort of our guests is our top priority. Therefore, we regret this is not what you experienced. We value your feedback and will use it to improve our services. We hope to welcome you back for a more positive experience in the future.Sincerely,Hotel Management

Dear Lucia, We are pleased to hear that our front desk team provided you with accommodating service during your stay. However, we are sorry to learn about your negative experience with our cleaning staff. Providing courteous and helpful service is our standard, and we regret any interactions that fell short of this expectation. Your feedback is valuable, and we will address this issue with our cleaning team to ensure that all guests receive the respect and assistance they deserve. We appreciate your understanding and hope that despite this setback, you will consider giving us another opportunity to provide you with a more enjoyable stay in the future. Thank you for bringing this matter to our attention.Sincerely,Hotel Management

Dear Michael, Thank you for choosing us and taking the time to share your feedback. We sincerely apologize for your disappointment and for not meeting your expectations during your stay. Your feedback is valuable as we aim to provide the best experience for every guest. We will address your concerns internally to enhance the overall guest experience. We hope to welcome you back and give you a more satisfying stay. Your feedback is greatly appreciated.Sincerely,Hotel Management

Dear Bertha, Thank you for sharing your feedback with us. We are delighted to hear that you appreciated the kitchenette feature during your stay. However, we are sorry to learn about your safety concerns regarding the lack of security assistance. Please be assured that the safety and well-being of our guests are of utmost importance to us. We will address this issue with our team to ensure that appropriate security measures are in place to assist our guests promptly. Your feedback is valuable, and we appreciate the opportunity to improve. We hope to welcome you back for a more comfortable and secure stay in the future.Sincerely,Hotel Management

Dear okjin, Thank you so much for your kind words about Extended Stay America! Our dedicated team works hard to ensure a pristine environment for all our guests. Your positive feedback means a lot to us, and we look forward to welcoming you back for another spotless experience.Sincerely,Hotel Management

Dear Timothy, Please accept our sincerest apologies on behalf of our entire team for not meeting your expectations during your recent stay. We sincerely regret any inconvenience, especially those related to the cleanliness of our hotel, as this is a core focus of our commitment to guest satisfaction. Rest assured, we take this matter very seriously and will ensure that such oversights are not repeated. We appreciate your candid feedback as it helps us enhance our service. We hope to welcome you back, as we are dedicated to delivering the flawless visit you deserve on your next stay.Sincerely,Hotel Management

Dear Raul, Thank you for staying with us and for your review. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression. However, it is disappointing that we could not provide you with a more pleasant stay. We are grateful for the feedback and hope to have the opportunity to welcome you back in the future for a much-improved experience.Sincerely,Hotel Management

Dear PAUL, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management

Dear Guest, It was disappointing to read that we did not meet your expectations regarding our complimentary grab-and-go breakfast offerings. We take your concern seriously and will address the breakfast supply issue to ensure a more reliable and fulfilling experience for our guests. We appreciate your understanding and hope you will give us another opportunity to make it up to you on your next visit. Sincerely,Hotel Management

Dear Monica, Thank you for your honest feedback about your recent stay at Extended Stay America. We appreciate your recognition of our cleanliness and the helpfulness of our staff. We apologize for any inconvenience caused by the room's heating and the noise disturbance. Your insights are valuable, and we are committed to addressing these issues for a better experience. We hope to welcome you back and provide an improved stay that exceeds your expectations.Sincerely,Hotel Management

Dear Marissa, We are sorry to learn about the issues you encountered in your suite during your stay. Please know that we take our property's cleanliness and pest control very seriously and do our best to prevent insects' entrance into our suites. However, we understand your concern and will arrange for a professional inspection and treatment of your room as a precautionary measure. We sincerely apologize for any inconvenience caused and hope this unfortunate situation will not deter you from staying with us again. We hope you will reconsider staying with us again when you return to our area.Sincerely,Hotel Management

Dear Juxhin, We are happy you chose Extended Stay America for your recent visit to the city. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Sincerely,Hotel Management

Dear Rowena, Thank you for taking the time to leave your valuable feedback for us. We apologize for anything other than a completely satisfying stay and appreciate the feedback. Your honest comments will be shared with our associates, and we will use them for future improvements. We hope you will give us another opportunity to provide you with the great visit you deserve and to show you why we are an excellent choice when visiting the city.Sincerely,Hotel Management

Dear Arely, Thank you for your positive feedback about Extended Stay America! We're delighted to hear that you had an excellent experience during your stay. Providing a comfortable and enjoyable stay for our guests is our top priority. We appreciate your kind words and hope to welcome you back for another outstanding stay in the future.Sincerely,Hforel Management

Dear Alexandra, Thank you for choosing Extended Stay America as your place of stay. We appreciate you taking the time to leave a review and share your experience with fellow travelers. We're glad to know that you had a great stay and that our services were up to your expectations. Your positive feedback means a lot to us, and we'll make sure to pass it on to our team. We hope to have the pleasure of hosting you again on your next visit to the area. Sincerely,Hotel Management

Dear Shawna, We appreciate your feedback and sincerely apologize for any inconvenience caused by the absence of toiletries. Providing a well-equipped room is important to us, and we regret any oversight in communicating the availability of essential items. Your comments will help us address this issue and enhance our communication with guests. Your concerns are taken seriously, and we are committed to improving our services. If your travels bring you back to the area, we welcome another opportunity to provide you with a more comfortable and well-prepared stay. Thank you for sharing your insights with us.Sincerely,Hotel Management

Dear Tamica, We take our guests' privacy concerns seriously, and we apologize for any discomfort caused by the mentioned issue. This is not in line with our policies, and we will investigate the matter thoroughly. Your feedback is invaluable, and we assure you that we will take appropriate measures to address this issue and prevent any recurrence. Meanwhile, if you wish to discuss this further or have any queries, please do not hesitate to reach out to us directly at the hotel. We appreciate your bringing this matter to our attention, and we hope to have you back for the seamless stay you deserve.Sincerely,Hotel Management

Dear Steven, Please accept our apologies for the inconvenience you encountered in your suite. We want to reassure you that we do everything possible to discourage the entrance of the mentioned pest and follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, we will inspect your room professionally and treat it as a precaution. We appreciate your patience, and we hope to have the opportunity to welcome you back for a more pleasant stay in the future.Sincerely,Hotel Management

Dear Gilberto, Thank you for sharing your feedback with us. We appreciate your insights and understand the importance of maintaining a fresh and modern environment for our guests. Please know that your comments will be considered as we continuously work towards enhancing the overall experience for our guests. If your travels bring you back to the area, we hope to provide an improved and more satisfying stay. We value your input, which contributes to our ongoing efforts to serve our guests better. Thank you for choosing us.Sincerely,Hotel Management

Dear Guest, We sincerely apologize for the subpar experience you encountered during your stay. Your feedback is invaluable, and we regret falling short of your expectations. We are committed to addressing the issues you highlighted to enhance our services. Please know that your concerns will be shared with our team to ensure improvements. If your travels bring you back to the area, we would appreciate the opportunity to provide you with a much-improved experience. Thank you for bringing these matters to our attention.Sincerely,Hotel Management

Dear Lilo, We value your feedback and apologize for any inconvenience you encountered. Your insights are important, and we'll review the information provided to enhance our services. We aim to ensure a pleasant stay for all guests, and we appreciate your understanding. If your travels bring you back to the area, we'd be grateful for another opportunity to serve you better. Thank you for sharing your experience.Sincerely,Hotel Management

Dear Guest, Thank you for your review of our hotel. We are pleased to know your overall stay was satisfactory. We are happy to provide you with the utmost service and quality products to meet your requirements. We appreciate your trust in our business and assure you that we will continue to strive for excellence in all aspects of our operations. Thank you once again, and we hope you will consider a return visit so we can show you we are devoted to giving each guest a great experience.Sincerely,Hotel Management

Dear Franco, We apologize for the issues you experienced during your recent stay with us. Your feedback is discussed with our housekeeping and maintenance team to ensure rooms are thoroughly cleaned and inspected before they are allocated to future guests. Although your experience is not typical, we have room to improve, and you are assured that we will. We welcome the opportunity to prove ourselves again as your trusted hotel while in the city.Sincerely,Hotel Management

Dear Wan, Thank you for the review and for choosing us. We're sorry to hear that your experience did not meet your expectations regarding friendliness. Our sincere apologies for any inconvenience. We value your feedback and will address this with our team to ensure a more welcoming environment in the future. If your travels bring you back to the area, we hope to provide you with a better experience. Sincerely,Hotel Management