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The floors were so dirty. As soon as we took off our shoes we literally swept the floor with our socks. Once our socks were off our feet could feel the grime and dust. At checkout the front desk clerk said she couldn't do anything about adding our CHOICE reward points. It wasn't so much she couldn't do it, but the manner she provided the information.
Maricela
Stayed 2 nights in Mar 2024
Response from Theresa on 1 Apr 2024
I am very sorry for this. I would gladly add some points for you.Please call the property any time.Sincerely,Theresa
First let me say that they property was very clean and they rooms were nice, however the staff is not friendly. Upon arrival the staff was less than friendly and placed us in a room on the first floor right next to the “breakfast room”. The guest were extremely noise until 3:00am sounding like they were in the room with us. The staff did not address. At 5:00 am the start prep for the breakfast… extremely loud! When we went to check out the front desk person ignored me for a period of time. Again nice rooms and very clean, but not friendly and worst not ever.
Rebecca
Stayed 1 night in Mar 2024
Response from theresa on 26 Mar 2024
I am so sorry we did not meet expectations. In the future ask ahead and in this situation we would of moved you. I am truly sorry for the experience. Theresa
The hotel needs to have a deep vaccuum cleaning because there is a specific part of the room that smells like a dry pee. We were stayingnin an accessible room by the way. But other part of the room is clean like the restroom. The beds are confortable and smells good too. The hotel served good breakfast as well.
kimberly
Stayed 2 nights in Mar 2024
Response from Theresa on 13 Mar 2024
Thank you Kimberly so much for the nice review. I have noted issue on the room you mentioned. I do apologize.Sincerely, Theresa
I love the fact that isn’t far from the airport and accessible to Restaurants, I like the fact the hotel has a pool and a jacuzzi
Roció
Stayed 2 nights in Mar 2024
Response from Theresa on 13 Mar 2024
Thank you so much for the lovely review. Theresa
10/10 Excellent
Leanne
12 Mar 2024
Leanne
Stayed 2 nights in Mar 2024
Response from Theresa on 1 Apr 2024
Thank you!Theresa
8/10 Good
Walter
Business traveller
5 Mar 2024
Good
Walter
Stayed 2 nights in Mar 2024
Response from Theresa Bessett on 6 Mar 2024
Thank you for staying with us and the score! Theresa
8/10 Good
Rehnuma
Travelled with family
3 Mar 2024
Liked: Amenities
Front desk Manager was great. We missed one day of room service because of staffing shortage. There were 2 incidents with guests - one needing police to come in and another guest was speaking very loudly around 1 AM waking us up.
Rehnuma
Stayed 5 nights in Feb 2024
Response from Theresa on 4 Mar 2024
Thank you for the kind words! This is me "Theresa" the FOM.I apologize for the noise or disruption. It is not typical. Please come and see us again! Theresa
8/10 Good
Tom
Travelled with family
3 Mar 2024
Liked: Cleanliness, staff & service, amenities
It was clean and comfortable. It looks like they are upgrading or refurbishing the rooms. Location is good.
Rooms are small. We were there while our daughter was at Hoag Newport giving birth. So we weren’t at the motel much.
I would stay there again.
Tom
Stayed 2 nights in Feb 2024
Response from Theresa on 4 Mar 2024
Thank you for the nice review and most of all CONGRATS!! Theresa
Thank you for the 5 of 5 Ken!! Come on back and see us soon! Theresa
8/10 Good
Brian
28 Feb 2024
Brian
Stayed 7 nights in Feb 2024
Response from Theresa on 26 Mar 2024
THANK YOU!
10/10 Excellent
Sophia
28 Feb 2024
Sophia
Stayed 2 nights in Feb 2024
Response from Theresa on 26 Mar 2024
THANK YOU
6/10 Okay
Angelica
25 Feb 2024
Liked: Staff & service
The hotel is very convenient because its very close to thw airport but it needs alot of updating. The breakfast was delicious and the breakfast room qas always clean
Angelica
Stayed 4 nights in Feb 2024
Response from Theresa on 26 Feb 2024
Thank You so much for the great feedback. We hope to welcome you back soon. Theresa
Dirty nothing worked, no shampoo & water would clog
Stacy
Stayed 2 nights in Feb 2024
Response from Theresa on 20 Feb 2024
I am so sorry that you had this experience. In the future if you could reach out we would of resolved any issue you may of had in our control.My sincere apologies. Theresa
Great propert. Walkways around rooms are loud when rolling suitcases. Other than that a very clean and nice hotel with free parking!
Ryan
Stayed 2 nights in Feb 2024
Response from Theresa on 20 Feb 2024
Thank you so much!
6/10 Okay
Marilou
Business traveller
18 Feb 2024
Liked: Staff & service
Disliked: Amenities
Place needs a lot of renovation esp. the ELevators(smells mold & dirty)
Marilou
Stayed 2 nights in Jan 2024
Response from Theresa on 20 Feb 2024
Marilou, We are in a renovation stage here at the hotel. We do appreciate your feedback and look forward to your return. Theresa
10/10 Excellent
Isidro
17 Feb 2024
Isidro
Stayed 1 night in Feb 2024
Response from Theresa on 20 Feb 2024
Thank you!
8/10 Good
DUK, Camas
15 Feb 2024
Liked: Cleanliness, staff & service
Overall I satisfied with stay at this hotel. Good location for easy access to the freeway and bed was comfortable. I didn't try their breakfast but liked coffee. Only reason I gave 3 star for property condition is that this is old facility may need some more renewal. Other than that happy stay. Thanks!
DUK
Stayed 4 nights in Feb 2024
Response from Theresa on 16 Feb 2024
Thank you for your feedback. We are renovating and love for you to return. Try our breakfast as well!Sincerely, Theresa
our main issue staying here was that you can hear everything outside of your room. we stayed on the first floor and couldn’t sleep in more than we wanted to because there was lots of noise and talking coming from the outside of the room. we could hear footsteps and talking of anyone outside of the room and it was loud. the bathtub had a very large stain and one of the mornings there was a spider in the bathtub. staff was very friendly.
Eduardo
Response from Theresa on 16 Feb 2024
Eduardo,We are very sorry you could not sleep during your stay. I sure hope you come back and see us. You can always request a higher floor which in deed would be helpful with noise level most of the time. We value your feedback.Sincerely, Theresa
This is an older property needs updating. No usb ports to charge electronics. The mattress was not comfortable. The manager was nice the room was clean. It met my needs for an overnight stay. The breakfast was good.
Sharon
Stayed 1 night in Feb 2024
Response from none on 10 Feb 2024
Hello Sharon! We are certainly apologetic in regards to the mattress. Thank you for the kind words about myself and breakfast! We sure hope you come back to see us soon.Sincerely, Theresa BessettFront Office Manager
Handicap parking was no direct route to lobby and there was a fairly large lip on the sidewalk path to handicap parking that made it difficult for wheelchair to roll over. However the breakfast room was very well cared for and well appointed.
Wendy
Stayed 3 nights in Feb 2024
Response from none on 10 Feb 2024
Dear Wendy,I do apologize about the walk way and will look in to it. We are really glad you enjoyed the breakfast here. We appreciate your feedback.Sincerely,Theresa BessettFront Office Manager
The lady who was in charge of the free breakfast today was so kind and helpful! She’s goes above and beyond! I will be going back just because of her service!
Mario
Response from none on 10 Feb 2024
Mario,Thank you so much for the kind words. We are also happy you will be back. Safe travels Mario.Sincerely, Theresa
Close to the airport, good breakfast, and parking was included in the already low price compare to hotels near by.
Room walls were not insulated very well/sound proof and allowed noise from neighbors into the room.
Steve
Stayed 1 night in Jan 2024
Response from Theresa on 20 Feb 2024
Thank you so much for the review. We appreciate yourfeedback..Theresa
Front desk employees were rude. There’s construction going on, the rooms behind ours are being remodeled. Constant banging and loud noise, plus worker’s blasting music. We could not sleep in. We ended up checking out on Sunday at 4am. Seems like the worker’s who were remodeling were staying next to our room they were very loud as well woke up on Saturday morning at 2am. Hotel was clean and breakfast was good. I won’t be staying here again though.
Verified traveller
Stayed 2 nights in Jan 2024
Response from Theresa on 16 Feb 2024
Dear Guest,I sincerely apologize for the experience you had at the property. Renovation can be tricky when a business is open 24 hours. We do our best to operate the construction during reasonable hours. I personally sure love a chance to show you a very positive stay. You are welcome back. Go ahead and ask for me Theresa the Front Office Manager. I promise to insure you have a fabulous stay! Theresa
Property under construction! Lots of noises dirty and I got stuck on doors of elevator I let front office know and was advice very rude to take my problems with Expedia!! Not pleasant stay at all
Elvia
Stayed 1 night in Jan 2024
Response from Theresa on 16 Feb 2024
Dear Elvia,I am so sorry that you had this experience and appreciate you sharing. We had been going through renovation in order to provide the best quality for our guests. It was notated on line and at check in. I sure hope you come back and enjoy the renovation.Sincerely Theresa