Tapas bar

Reviews of Hotel Banke Opera, Autograph Collection

5 out of 5
Hotel Banke Opera, Autograph Collection
20 Rue La Fayette, Paris, Paris

Reviews

8.6

Excellent

Rating 10 - Excellent. 446 out of 833 reviews" "
Rating 8 - Good. 258 out of 833 reviews" "
Rating 6 - Okay. 80 out of 833 reviews" "
Rating 4 - Poor. 28 out of 833 reviews" "
Rating 2 - Terrible. 21 out of 833 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Stayed 2 nights in Mar 2020

8/10 Good

Traveller, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was outstanding. Location was good and the room was very clean. The building itself was unique.
Stayed 3 nights in Mar 2020

10/10 Excellent

BenG, Melbourne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed here every 6 months for the past 9 years and the hotel is exceptional. The service is brillaint, decor fantastic and you can walk to the best department stores. Rooms are on the smaller side but this is Paris.
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Lobby was spectacular. Room was very well appointed and comfortable.
Stayed 4 nights in Mar 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2020

10/10 Excellent

Jenna, Paris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautifully maintained with many original features. The staff were friendly and there to help any time of the day, no task to large.
Stayed 3 nights in Mar 2020

2/10 Terrible

Anna

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
it’s def not worth the amount paid. Rooms super small, bathroom had funny smell and don’t get me started about the rest. Only good thing it’s location buy a for a room that cost so much money a night its def not worth it.
Stayed 2 nights in Mar 2020
Response from Emilie on 11 Mar 2020
Dear Guest, Thank you for your review about your stay at the Hotel Banke Opera, Autograph Collection. We truly value your feedback and I sincerely apologise that you were not entirely satisfied with your recent experience. We regret that your room and facilities were not entirely to your expectations. However, you came at the hotel during the fashion week; it’s why the rate was high. Despite, you can choose another date with us in low season, it will be a pleasure. Moreover, in the hotel we have 5 different layout of room from 20 M² to 45 M² all of them are on our website. We will be happy to help you during your next visit to choose the categories that might fit you better. Kind regards,

10/10 Excellent

HappyTraveler, Colorado

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good things to say about this hotel. Would stay here again in a heartbeat!
Stayed 9 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing location... Amazing hotel very lovely and different. Fantastic staff very very friendly and helpful.
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Early check in was well appreciated and front desk staff was efficient, soft spoken and welcoming.
Stayed 2 nights in Feb 2020

10/10 Excellent

Sadija, San Diego

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Smart phone was very useful, staff was very friendly
Stayed 6 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival they were waiting for us to Welcome and bring us to the check in desk. So friendly and professional. The lobby is amazing and beautiful. The entire team from Registration to Bellman and Bartender ...all amazing and top notch service. I will be back.
Stayed 2 nights in Jan 2020
Response from Miguel on 29 Jan 2020
Dear Guest, Thank you for your kind review about your stay in our property. We truly appreciate your comments about our unique decor and atmosphere. Also, all of our team is really proud about your comments as they strive for excellence. It will be a pleasure to welcome you back in our Hotel any time your travels bring you back to Paris. Miguel

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The fact that it’s an old historical building And the location is amazing very close to shops The building itself is beautiful
Stayed 7 nights in Jan 2020
Response from The Guest Relation Team on 16 Jan 2020
Dear Guests, Thank you very much for this great review. We are thrilled to read that you enjoyed your experience in this old diamond bank. We hope to host you back again in Paris !

10/10 Excellent

Satya, Chicago

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After many years of traveling around the world. This Hotel is one of the best collection in arts and comfort. Great service can't say enough how clean and the smell on the floor as if you are in a top spa in Paris. Loved the Dining room and the Breakfast. Thanks you we will be back soon.
Stayed 2 nights in Dec 2019
Response from The Guest Relation on 7 Jan 2020
Dear Guest, Thank you very much for this great review. Best wishes for new year 2020 !

10/10 Excellent

Carl, NYC

Travelled with partner
Liked: Staff & service, property conditions & facilities
The staff was unbelievably helpful. My luggage lost one for its wheels and they fixed it there at the hotel. Everyone was extremely helpful. The bar staff especially Mohamed were extremely friendly.
Stayed 3 nights in Dec 2019
Response from The Guest Relation Team on 7 Jan 2020
Dear Guest, Thank you very much for this great review. Best wishes for new year 2020 !

10/10 Excellent

Verified traveller

Travelled with family
Liked: Amenities, property conditions & facilities
It was a lovely place to stay, staff were very helpful and it was very conveniently placed.
Stayed 1 night in Dec 2019
Response from The Guest Relation Team on 7 Jan 2020
Dear Guest, Thank you very much for this great review. Best wishes for new year 2020 !

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone is very friendly and the hotel is amazingly beautiful
Stayed 1 night in Dec 2019
Response from The Guest Relation Team on 7 Jan 2020
Dear Guest, Thank you very much for this great review. Best wishes for new year 2020 !

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
What I didn’t like are the staff. I booked a non refundable room, which I understand there is a policy in place. However, as a Marriott rewards member, I reached out 10 days in advance that I may not be able to get to Paris because of the strikes and notifications of my train services. They still would not refund the money which I was disappointed in but understand. The problem is they continued messaging me about how people are checking in and out every day and taxis, car services etc.. are running fine. That’s great for all of them, but both my trains in and out of Paris were cancelled. So I have to book new hotels, trains etc.. just to get home. and don’t need to hear multiple times how everyone is great with no problems at their hotel. Every train operator and hotel I had booked gave a full refund aside from this one. So if integrity and customer service are important to you then skip this place. The $ is not a big deal to me, the principle is.
Stayed 1 night in Dec 2019
Response from Africa Garcia - General Manager Assistant on 17 Dec 2019
Sir, We are very upset with your unfair review. As you said, you chose a not refundable rate. This rate is cheaper than our regular rate with free cancellation policy but it cannot be modified or cancelled. When you reserve this kind of rate you accept that if there is any type of problem that conduce to cancel the reservation the paid amount will not be refunded. When you asked us about the cancellation terms of the reservation, we informed you about the cancellation policy and, that in case you were not able to find any other solution to reach the hotel as flights and taxis are still running, we suggested to contact your travel insurance or use the insurance through the credit card you used to book your stay as this is the very purpose of travel insurances: to provide compensation when these situations arise. The customer service and their satisfaction is our priority. Proof of this is the good reviews about our staff and their kindness. We have answered your messages in a polite manner, as we do in all circumstances. Maybe you have to question yourself about the way you have talked to us. Sadly we did not receive the same treatment from you with very rude answers and insults from yourself. We are sorry of inconvenience caused for the strikes.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, great location and friendly staff.
Stayed 1 night in Dec 2019
Response from Miguel on 6 Feb 2020
Dear Guest, Thank you for taking the time to share your review. We are glad that you found our location convenient and appreciated the quality service and that our staffs made you feel welcomed. Looking Forward to welcome you back again. Kind Regards, Miguel Guest Relations Manager

10/10 Excellent

Verified traveller

Stayed 8 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was exceptional. The staff was amazing and so friendly! The lobby was just beautiful, as well as the bar and restaurant. The room was amazing too! Very modern and clean. This was one of the best hotels I have stayed at! I would 100% recommend. I would only stay here the next time I come to Paris!
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2019
Response from The Banke Opera Hotel team on 6 Nov 2019
Dear Guest, Thank you very much for this top rating ! We hope to host you soon

2/10 Terrible

Verified traveller

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely rediculous and unfair management. I gave them 4 months notice that I wasn't able to go on my trip and they kept the $4000 that I paid! Not a penny returned to me. I will never recommend a hotel that doesn't have their customers interests in mind. Full scammers.
Stayed 6 nights in Oct 2019

10/10 Excellent

Verified traveller

Stayed 5 nights in Oct 2019
Response from The Guest Relation Team on 30 Oct 2019
Dear Guest, Thank you very much for this top rating ! Looking forward to welcoming you back at the Hotel Banke Opera, Autograph Collection

10/10 Excellent

Phoebe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2019
Response from The Guest Relation Team on 15 Oct 2019
Dear Mrs Phoebe, Thank you very much for this top rating. Your satisfaction is our reward. Please come back to visit ut again!

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Does not deserve 5 stars at all. Noisy rooms, no coffee/tea maker. Went twice With colleagues for drinks to bar downstairs, bartender barely present.
Stayed 3 nights in Oct 2019
Response from The Guest Relation Team on 30 Oct 2019
Dear Guest, Please accept our apologies for falling short with your expectations. I have shared your valued comments to the F&B manager. Coffee&Tea kits are available upon request, at no extra fee. Best regards,

4/10 Poor

Adam

Disliked: Cleanliness, property conditions & facilities, room comfort
Beautiful till you get inside your room.
We chose this hotel for its location, reviews, and pictures. We thought a cute Autograph boutique hotel would be perfect for a cute romantic Paris holiday. Pulling it to the building, we loved what we saw besides the construction across the street. Entering the lobby was very dramatic and was beautiful. Check in was easy and got a lot of info about the hotels history and area. We upgraded our room to make it even more comfortable for the stay. Walking down the hall was very nice. It’s dark yet warm and cozy and parfum filled the hallway. We were very excited to see the room, and then we entered it and it was beyond underwhelming. It was actually sad, then frustrating to know how much we spent on this room. The character of the room was all over the place, small bed because it had 2 huge nightstands that were on the sides. The nightstands were sloped inward so everything rolled into the middle of them. The tv was on a side wall and angles out with an arm but it was a short arm so you couldn’t angle the tv towards the bed or the couch. Now the bathroom was a great size, white and bright, but kinda ran down. Very disappointed with it. The shower was so small I kept beating my elbows on the glass walls washing my hair. The silver metallic tiles are pretty...till you see the mildew and mold growing in the cracks and grout. It was gross. For this being a new Marriott Autograph hotel, I hope Marriott comes through and doesn’t some cosmetic work in the rooms ASAP.
Stayed 3 nights in Sep 2019
Response from The Guest Relation team on 2 Oct 2019
Dear Mr Adam, Thank you very much for taking time to write this review. While we are pleased to know of your initial impressions of our hotel, we regret that your room didn't meet your satisfaction. We encourage you to let us know of any issue during your stay, so our team can find an immediate solution, they are always happy to assist guests in finding a room best suited to them, should one be available. Rest assured we have taken good note of your comments and handed them to the relevant departments. Nevertheless, we are pleased that our location was to your liking. We all really do hope that we may be able to welcome you back in the future. My kindest regards,

8/10 Good

William B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from The Guest Relation Team on 23 Sept 2019
Dear Mr William B, Thank you very much for this great mark. We are happy to discover that you enjoyed your stay at the Banke Hotel Opera, Autograpjh Collection. Best regards,

2/10 Terrible

Verified traveller

Stayed 2 nights in Aug 2019
Response from Solene - Guest Relation on 21 Aug 2019
Dear Guest, I am very sorry to discover the rate you gave us. Would you like to tell me a bit more about your stay at the Banke Hotel?

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2019
Response from The Guest Relation Team on 20 Aug 2019
Thank you very much ! We look forward to welcoming you back soon

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in excellent location. Room is very small.
Stayed 1 night in Jul 2019
Response from The Guest Relation Team on 20 Aug 2019
Thank you very much ! We look forward to welcoming you back soon

8/10 Good

Khalid

Liked: Cleanliness, property conditions & facilities, room comfort
Close to everywhere.
The place is really good, I will sure look it up next time in town
Stayed 3 nights in Jul 2019
Response from The Guest Relation Team on 20 Aug 2019
Dear Mr Khalid, Thank you very much ! We look forward to welcoming you back soon

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb!
Superb! This upcycled boutique hotel has all the bells and whistles you are looking for if you need this as your tourist homebase. Friendly and personable staff along eith convenient metro rails or walkable spot to sites.
Stayed 2 nights in Jul 2019
Response from The Guest Relation Team on 17 Jul 2019
Dear Mrs Diane, Thank you very much for this amazing review! Your satisfaction is our reward. We all hope to have a future occasion to host you back in Paris

10/10 Excellent

Verified traveller

Stayed 4 nights in Jun 2019

10/10 Excellent

Anne-Marie, Tampa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location and room size and layout was excellent and the service was incredible. Every recommendation made was spit on and we could not be happier with our choice of hotels.
Stayed 5 nights in May 2019
Response from The Guest Relation Team on 5 Jun 2019
Dear Mrs Anne Marie, many thanks for this great review and top rating ! Your satisfaction is our reward. Please come again to visit us in Paris

10/10 Excellent

Sarah, Pennsylvania

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When arriving this “old bank” that was converted into a hotel is jaw dropping and eye catching. Rudy at the front door was very welcoming and helpful through our entire stay. Patricia helped check us u In and she was outstanding. She told us where to go and what to do and was super helpful. She walked us to our room and showed us the amenities. As an American in Paris, the location was perfect and the staff was excellent
Stayed 3 nights in May 2019
Response from The Guest Relation Team on 5 Jun 2019
Dear Guests, many thanks for this great review and top rating ! Your satisfaction is our reward. Please come again to visit us in Paris

10/10 Excellent

JerryAndEileen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent and took care of everything. Marie and Solene were the best! We loved seeing them every day of our stay.
Stayed 13 nights in May 2019
Response from The Guest Relation Team on 5 Jun 2019
Dear Guests, many thanks for this great review and top rating ! Your satisfaction is our reward. Please come again to visit us in Paris

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel Every year I visit it from tunisia
Stayed 4 nights in May 2019
Response from The Guest Relation Team on 14 May 2019
Many thanks for your loyalty with Hotel Banke !

10/10 Excellent

Verified traveller

Stayed 6 nights in Apr 2019
Response from The Guest Relation Team on 9 May 2019
Thank you very much for yout top rating. Happy to know that you spent a great stay at the Banke Opera Hotel!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Nice location and ambience- would be nice if they make the shower stall floor skid proof. And provide hand holds
Stayed 4 nights in Apr 2019
Response from The Banke Hotel Team on 7 May 2019
Thank you for publishing thus review online. We hope to host you back at the Banke Hotel in Paris !

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service exceptional given concern re May Day marches
Stayed 1 night in Apr 2019
Response from The Guest Relation Team on 2 May 2019
Thank you for your rating! We hope to host you back soon at the Banke Hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel! Comfortable rooms and the smart phone provided was great for getting around!
Stayed 1 night in Apr 2019
Response from The Guest Relation Team on 23 Apr 2019
Many thanks for this great review! We are very pleased to read that you enjoyed the room and its accessories while you were in Paris. We hope you will vist us again on your next trip to Paris !

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from The Banke Team on 9 Apr 2019
Many thanks for this great mark after your recent stay at the Banke Hotel, in Paris! Looking forward to welcoming you soon

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Banke was an amazing place to stay. The staff was warm and welcoming and made us feel like we belonged there even though we felt like we weren't worthy. The staff went above and beyond to help me celebrate my boyfriend's birthday. The food was amazing and I wish I could have it every day. The location was perfect for everything we wanted to see. I highly recommend this hotel to anyone staying in Paris
Stayed 3 nights in Mar 2019
Response from Célia. Guest Relations on 27 Mar 2019
Dear client, Thank you so much for your comment. We are pleased and happy that your trip was a success. We hope to welcome you back very soon at the Banke Hotel! King regards,

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from The Guest Relation team on 22 Mar 2019
Dear Mrs Amy, Many thanks for this great mark! Your satisfaction is our reward. We hope to see you soon at the Banke Hotel

2/10 Terrible

Verified traveller

Disliked: Staff & service
Stayed 1 night in Mar 2019
Response from The Banke Team on 30 Apr 2019
We are sad and sorry to discover the mark. Would you like to share any feedback with us?

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2019
Response from The Banke Team on 9 Apr 2019
Many thanks for this great mark after your recent stay at the Banke Hotel, in Paris! Looking forward to welcoming you soon

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019
Response from The Guest Relation Team on 22 Mar 2019
Many thanks for this great mark! Your satisfaction is our reward. We hope to see you soon at the Banke Hotel

6/10 Okay

Stirling

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Feb 2019
Response from The Guest Relation Team on 8 Feb 2019
Thank you very much for staying with us at the Banke Hotel !