- staff were very friendly
- the hotel and the view was beautiful and and reminded me of Bali
- pool was clean
- view of the beach was very
- food in the hotel was good (esp the beef noodles and prawn bisque)
- blackout on our last night probably due to the heavy rain. couldn't call the reception either because there was no connection. called the only number we had of the hotel but no one picked up.
- a bit too far and out of the way from town, would have been good if they provide shuttle services into town
My wife and I recently enjoyed a nice holiday at the Mango Bay Resort. We loved the setting and the service, so long as your ok with lots of nature its a beautiful stay. The lodge was especially beautiful with really excellent food.
This place has such potential and should be a wonderful experience but until the management is changed it will leave you with a sour taste in the mouth. We felt very sorry for the staff who tried so hard, and some of whom were very good in spite of language difficulities. I wanted to love it as it is beautiful and comfortable. It is close to Mango Bay resort which is great and also a beautiful stretch of beach 5 minutes walk to the right of the resort (facing the sea).
The problem is the management of the restaurant. Sometimes you were told there was no more water for tea, or to boil eggs at breakfast, or no more juice, but the main problem was there was no system in place, so you may be the first to order but find 3 or 4 other tables get served before you who arrived much later. On our final night, they were short staffed as many of the staff had left for Tet. The resort was full with only 1 waiter. Our frustrated waiter told us (after deciding to quit) that there was only 1 cook and dishwasher who had both been on since 6am, plus the receptionist, but the manager was out. 11 tables waited more than 2 hours to get their food, the atmosphere was quiet and angry.
The following morning when things were still bad even with lots of staff, a customer called the manager and lambasted him. He just blaimed everything on Tet and his staff saying that he would train them and then they would leave once paid. But he should have been there helping out. It will fail unless it changes.
D&Z from Greenwich, Royal Borough of Greenwich, London, UK
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