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Reviews of Fairfield Inn & Suites by Marriott Omaha Downtown

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 582 out of 1005 reviews" "
Rating 8 - Good. 269 out of 1005 reviews" "
Rating 6 - Okay. 77 out of 1005 reviews" "
Rating 4 - Poor. 42 out of 1005 reviews" "
Rating 2 - Terrible. 35 out of 1005 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Front Desk Supervisor on 27 Mar 2024
Thank you for staying with us!

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, will stay there again
Stayed 1 night in Mar 2024
Response from Front Desk Supervisor on 27 Mar 2024
Thank you for making the Fairfield by Marriott Omaha Downtown your "home away from home!

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Convenient to get to, easy to find family-friendly places to eat. The pool area was wonderful for kids to relax and have fun.
Stayed 1 night in Mar 2024
Response from Front Desk Team on 20 Mar 2024
Hello Amy,Thank you for your 5/5 review and we are so happy to see that you have a great experience here at Fairfield Inn and we hope to see you again if you ever make it back to the Omaha area.

10/10 Excellent

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the time we arrived, until the time we left everything and everyone was amazing! The hotel, rooms, dining areas were all spotless, the staff were all so nice and helpful! Breakfast was beyond what we expect, absolutely delicious, and plenty of choices! Thank you, Anthony, Edward, Claudia, Daniel, and all the staff!!! We had the best time during our stay!!
Stayed 1 night in Mar 2024
Response from Front Desk Team on 20 Mar 2024
Hello Joanne,We are soo happy to hear that you had such a wonderful time here at Fairfield Inn. We strive to make sure all of our guests have the best time with us and we hope to see you again if you ever make it back to the Omaha area.

4/10 Poor

Felisitas

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
My van was broken into and they basically said it wasn’t their problem. I had to pay for parking separately and was told the cameras didn’t show anything. That was it and who eve owns the parking lot needs to be responsible or have something in place for customer safety . What made it really was being parked right by the entrance
Stayed 2 nights in Mar 2024
Response from Front Desk Team on 20 Mar 2024
Hello Felisitas,Thank you for your 2/5 review. We are sorry to hear about your unfortunate event. We are working on getting better security for the parking lot and for the property as well.

6/10 Okay

Diedre

Travelled with family
Liked: Staff & service
Sleeper sofa broken and room was loud due to location of linen room. Staff was friendly, and breakfast was good.
Stayed 1 night in Mar 2024
Response from Front Desk Team on 20 Mar 2024
Hello Diedre,Thank you for your 3/5 review. We are so sorry to hear your room was not up to your standards. We will be checking all of our pull out sofa's to make sure they are all in working order.

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great pool nice and quiet
Stayed 1 night in Mar 2024
Response from Front Desk Team on 20 Mar 2024
Hello Ann,Thank you for your 5/5 review. We glad to hear you had a great stay with us.

10/10 Excellent

robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff--the night staff were the best!!! We had an issue with getting airplane boarding passes printed and the night clerk allowed me to use her computer because the printer at the public computer was out of order. Made my needs easily met. Great help for us.
Stayed 1 night in Mar 2024
Response from Front Desk Team on 20 Mar 2024
Hello Robert,Thank you for your 5/5 review. We are so happy to hear you had such a great experience here at Fairfield Inn. That is the kind of costumer experience we strive for out of our staff. We hope you see you again if you ever make it back to the Omaha area.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk Team on 20 Mar 2024
Hello John,Thank you for your 5/5 review.

4/10 Poor

Herling

Stayed 2 nights in Feb 2024
Response from Front Desk Team on 20 Mar 2024
Hello Herling, Thank you for your 2/5 review. I'm sorry to see your stay was not up to your standards, if you could please reach out and let us know more about what was wrong with your stay we would appreciate it.

6/10 Okay

Kayla

Travelled with partner
Liked: Cleanliness, staff & service
Paying for parking was new for me, there is an event center or something next door and one of the nights we stayed we has to do laps around the parking lot to find a space. Additionally, there are several homeless shelters right next door to the hotel. In our room the shower curtain was in a U shape so the curtain constantly sagged into the middle, giving almost no coverage from the shower to the rest of the bathroom. My biggest complaint is that when I booked this hotel they said they had a hot tub. However, the hot tub has been filled in with cement. But the indoor pool is heated so that was nice at least.
Stayed 2 nights in Feb 2024
Response from Daniel Padilla, General Manager on 26 Feb 2024
Hello Kayla,Paid parking took effect last year, and we take pride in being the cheapest 24 hour parking around. The Design Center was the host of Omaha Fashion Week which caused over congestion in our parking lot. Please get with me on the hot tub situation. We have removed all advertising on our hot tub. I will take this feedback and improve our guest experience. Thank you again!

10/10 Excellent

Carlisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Daniel Padilla on 26 Feb 2024
Hello Carlisha,Thank you so much for the PERFECT score of 5/5 on your lodging experience here with us! We hope to see you again the next time you visit the great city of Omaha, Nebraska.

4/10 Poor

patrick

Disliked: Staff & service, property conditions & facilities
no basic toiletries offered in the room such as lotion or kleenex. also they dont tell you its $10 per night to park in their parking lot. Really in Omaha? its not downtown NYC or LA. Also front doors dont open without being let in due to "security"....sketchy....wont stay here again
Stayed 1 night in Feb 2024
Response from Daniel Padilla, General Manager on 26 Feb 2024
Hello Patrick,Thank you for providing feedback on your visit. Parking took effect last year and we pride ourselves on being the cheapest 24 hour parking. Lotion is always available upon request, but Marriott no longer requires lotion to be in the room. Kleenex should always be in the slot on the sink. Thank you for sharing your feedback. I will take this and better enhance our guest experience. I thank you again. Safe travels and be well.

8/10 Good

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the website said they have a shuttle, but there was not a shuttle. That was a little disappointing.
Stayed 1 night in Feb 2024
Response from Front Desk Team on 20 Mar 2024
Hello Jane, Thank you for your 4/5 review. I'm so sorry that the website said we have a shuttle, if you could reach out to us and let us know what website you saw this on so we can get that fixed we would greatly appreciate it.

10/10 Excellent

Bill

Travelled with partner
Front desk staff welcomed us and was friendly!
Stayed 1 night in Feb 2024
Response from Front Desk Team on 20 Mar 2024
Hello Bill,Thank you for your 5/5 review. We are glad to hear you had a great stay with us here at Fairfield Inn.

6/10 Okay

Brian

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff at night great, breakfast was decent.
Stayed 1 night in Feb 2024
Response from Front Desk Team on 20 Mar 2024
Hello Brian,Thank you for your 3/5 review. Please let us know how we can improve on the breakfast.

10/10 Excellent

Mark

Stayed 1 night in Jan 2024
Response from Front Desk Team on 20 Mar 2024
Hello Mark,Thank you for your 5/5 review.

8/10 Good

brett

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Heater unit in room was noisy, turned off to sleep. Road noise from street, 2 blocks away was surprising and could be addressed with dampening shades or new windows. Front desk agent was very nice, engaging and efficient. Quality of mattress was very poor, and should be replaced. Made- bed quality was poor and not tight to the mattress. Hallways were A revised QA action plan should be implemented soon.
Stayed 1 night in Jan 2024

10/10 Excellent

Jerome

Stayed 1 night in Dec 2023

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Makayla

Stayed 2 nights in Dec 2023

10/10 Excellent

Ann

Stayed 1 night in Dec 2023

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Got into Omaha close to midnight and needed a place to stay before we finished our drive home to Colorado. At first we tried the Holiday Inn that was next to the Fairfield and they were packed according to the desk guy. Went to the Fairfield and they had available rooms and were very pleasant to interact with given the time of night.
Stayed 1 night in Nov 2023

6/10 Okay

Caroline

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Tim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet Convenient location
Stayed 1 night in Dec 2023

10/10 Excellent

Claire

Stayed 1 night in Dec 2023

8/10 Good

Craig, Rapid City

Stayed 1 night in Dec 2023

10/10 Excellent

CHRISTY, ofallon

Liked: Cleanliness, staff & service, property conditions & facilities
all good
Stayed 1 night in Dec 2023
Response from Front Desk Team on 5 Dec 2023
Hello Christy,Thank you for your 5/5 review. We are so happy to hear you had a positive experience and we hope to see you again if you ever make it back to the Omaha area.

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. We will be back!
Stayed 1 night in Dec 2023
Response from Front Desk Team on 5 Dec 2023
Hello Denise,Thank you for your 5/5 review and we are so glad to hear that you had a great time staying with us and even happier to hear that you will come see us again. We cant wait.

6/10 Okay

randi

Liked: Cleanliness, staff & service, amenities
The heat would get super hot and if we turned the thermostat down the A/C would come on
Stayed 1 night in Nov 2023
Response from Front Desk Team on 4 Dec 2023
Hello Randi,Thank you for your 3/5 review. I am sorry to hear you were having issues with the a/c unit. It can be tricky sometimes. I hope you will still consider staying with us again if you ever make it back to the Omaha area.

10/10 Excellent

JERMAINE

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Nov 2023
Response from Front Desk Team on 28 Nov 2023
Hello Jermaine,Thank you for your 5/5 review. We are so glad to hear that you had a wonderful experience here at Fairfield Inn Downtown Omaha and we sure do hope to see you again if you ever make it back to the Omaha area.

2/10 Terrible

Teresa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The sheets were so dusty I had an asthma attack. I purchased protection and can’t get my money back
Stayed 1 night in Nov 2023
Response from Front Desk Team on 28 Nov 2023
Hello Teresa,Thank you for your 1/5 review. I am so sorry to hear your stay was not up to your standards. That is definitely not our standards either here at Fairfield Inn. We will be talking with our housekeeping staff to improve on that.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice hotel in the downtown area of Omaha. The breakfast was nice as well as the room. The staff were outgoing and very friendly. That made the stay very nice as well! Thank you!
Stayed 2 nights in Nov 2023
Response from Front Desk team on 27 Nov 2023
Hello John,Thank you for your 5/5 review and we are so glad to hear that you had a wonderful experience here at Fairfield Inn Downtown Omaha and we hope to see you again if you ever make it back to the Omaha area.

10/10 Excellent

Gregory

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price was right
Stayed 2 nights in Nov 2023
Response from Front Desk Team on 27 Nov 2023
Hello Gregory,Thank you for your 5/5 review and we are glad to hear that your stay here at Fairfield Inn was a good price for you and we hope to see you again if you ever make it back to the Omaha area.

2/10 Terrible

Alan

Travelled with pets, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I didn't like anything bc I will never understand someone whom doesn't love dogs
Stayed 1 night in Nov 2023
Response from Front Desk Team on 23 Nov 2023
Hello Alan, Thank you for your review. I'm sorry you had a bad experience, however we are not a pet friendly hotel only for service animals. That does not make us hate dogs.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was nice and the room was nice and clean.
Stayed 1 night in Nov 2023
Response from Front Desk Team on 20 Nov 2023
Hello Lisa,Thank you for your 5/5 review, also we are glad to hear you had a good experience.

8/10 Good

Beverley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Front Desk Team on 15 Nov 2023
Hello Beverley,Thank you for your 8/10 review and we hope you will visit us again if you ever make it back to the Omaha area.

10/10 Excellent

Jordan

Stayed 1 night in Nov 2023
Response from Front Desk Team on 5 Dec 2023
Hello Jordan,Thank you for your 5/5 review. We are glad that you had a wonderful stay here at Fairfield Inn Downtown Omaha. We hope to see you again if you ever make it back to the area.

6/10 Okay

Bree

Travelled with group
Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Front Desk Team on 13 Nov 2023
Hello Bree,Thank you for your 6/10 review. Can you please let us know what or if any issues you had so we can further improve?

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Front Desk Team on 12 Nov 2023
Hello Robert,Thank you for your 5/5 review.

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Front Desk Team on 12 Nov 2023
Hello Linda,Thank you for your 10/10 review.

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, all of the staff were very friendly, especially the lady who got the breakfast ready in the mornings. She was absolutely lovely.
Stayed 3 nights in Oct 2023
Response from Front Desk Team on 9 Nov 2023
Hello Anthony,Thank you for your 10/10 review. We are so glad to hear that you had a great stay and we hope to see you again if you ever make it back to the Omaha area.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
The hotel was clean and the bed was very comfortable. We ended up using the indoor pool and the water was surprisingly comfortable. Usually the water is so cold at hotel pools that we aren't able to get in but that was not the case at this hotel. The one downside to this hotel is that you have to pay to park there.
Stayed 1 night in Nov 2023
Response from Front Desk Team on 7 Nov 2023
Hello Jennifer, Thank you for your 8/10 review and we are so glad to hear you had a great stay. I understand your frustration on the parking, however we are the cheapest one in the downtown area. We hope to see you again if you ever make it back to the Omaha area.

10/10 Excellent

marlene, Sioux Falls

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Friendly staff. Comfortable room. Good breakfast with a nice variety of options including turkey sausage for those who don’t eat pork. Convenient to downtown.
Stayed 1 night in Nov 2023
Response from Front Desk Team on 6 Nov 2023
Hello Marlene,Thank you for your 5/5 review. We are so glad to hear you had a wonderful stay and we do try to have enough variety in breakfast for all of our guests needs. We hope to see you again if you are ever in the Omaha area.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Front Desk Team on 7 Nov 2023
Thank you for your 10/10 review.

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Didn’t like that we had to pay for parking.
Stayed 1 night in Nov 2023
Response from Front Desk Team on 6 Nov 2023
Hello Julie,Thank you for your 4/5 review. I understand your frustration about our parking, however we are the cheapest one in down town. I hope you will still come stay with us if you ever make it back to Omaha.

2/10 Terrible

Fayann

Stayed 2 nights in Oct 2023
Response from Front Desk Team on 23 Nov 2023
Hello Fayann,Thank you for your review. Can you please let us know what the issues are so we can improve.

4/10 Poor

Syrazhidin, Chicago

Stayed 1 night in Oct 2023
Response from Front Desk Team on 21 Nov 2023
Hello Syrazhidin,Thank you for your 2/5 review. Can you please share with us some of the issues you had so we can better improve.

8/10 Good

Sherry

Stayed 1 night in Oct 2023
Response from Front Desk Team on 20 Nov 2023
Hello Sherry,Thank you for your 4/5 review.

2/10 Terrible

Meylin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
My boyfriend and I woke up in the middle of the night because we felt itchy and we kept scratching ourselves. We were so tired we went back to sleep. We woke up around 10 and noticed we had little bites on our arms, stomach, and back. We were going to say something when we were leaving but there was nobody at the desk. Today my boyfriend noticed that there was liquid coming out of the bites. The person that checked us in Friday night was very nice, they are nice. The place looks clean. But the bed bugs was terrible, I would like if I could get a refund.
Stayed 1 night in Oct 2023
Response from Front Desk Team on 1 Nov 2023
Hello Meylin,We are so very sorry to hear about your experience and we will be letting our GM know about your issues.