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Reviews of Candlewood Suites Omaha Airport, an IHG Hotel

2.5 out of 5
Candlewood Suites Omaha Airport, an IHG Hotel
2601 Abbott Plaza, Omaha, NE

Reviews

8.6

Excellent

Rating 10 - Excellent. 254 out of 490 reviews" "
Rating 8 - Good. 155 out of 490 reviews" "
Rating 6 - Okay. 54 out of 490 reviews" "
Rating 4 - Poor. 18 out of 490 reviews" "
Rating 2 - Terrible. 9 out of 490 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sheri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect for shuttling from the airport, eating dinner close by and leaving our truck there while we were on vacation.
Stayed 1 night in Apr 2024

10/10 Excellent

Kelli

Liked: Cleanliness, staff & service, property conditions & facilities
I like that the atmosphere feels homey. The rooms are always very clean and the staff always friendly.
Stayed 1 night in Apr 2024
Response from Cj on 5 Apr 2024
KelliGlad we can make you feel at home. Come back and see us again soon.

10/10 Excellent

Kinga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Cj on 5 Apr 2024
Thanks for your review.

6/10 Okay

Andrea

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Catering to multiple night stays but nowhere to hang towels in the bathroom. Inadequate light for reading Staff were lovely and accommodating
Stayed 2 nights in Mar 2024

8/10 Good

Paula

Room was clean.
Stayed 1 night in Mar 2024
Response from HB on 30 Mar 2024
Thank You for taking the time to give us a review.

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Cj on 15 Mar 2024
Ms. Carolyn Thank you for the review.

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and tiddy. The front desk person was very pleasant and helpful. We needed a sleep over for an early flight, will be staying here again.
Stayed 1 night in Feb 2024
Response from Cj on 15 Mar 2024
Ms. Rebecca Thank you for the comments and please come stay with us again.

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Great employees too!
Stayed 1 night in Feb 2024

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from HB on 12 Jan 2024
Thank you for the review.

8/10 Good

Earl

Stayed 1 night in Jan 2024

10/10 Excellent

Sheri

Liked: Cleanliness, staff & service, property conditions & facilities
CJ checked us in. She was very friendly and helpful.
Stayed 1 night in Jan 2024

4/10 Poor

margaret

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Wrong room
We checked in, got to our room, we had booked a king and were put in a queen. I went back down to the desk and explained the situation. Clerk took my keys and gave me another set to another room. We move all our belongings to new room and it's a queen as well. By now in drustrated, tored and just want to go to bed. We have always liked this hotel, this clerk needs retrained
Stayed 1 night in Jan 2024

4/10 Poor

Amy

Stayed 1 night in Dec 2023

8/10 Good

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from HB on 26 Dec 2023
Ms. PaulaThank you for the review. Glad you had a good stay. Happy Holidays

8/10 Good

Emily

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Julie, Sioux Falls

Stayed 1 night in Dec 2023

8/10 Good

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in Dec 2023
Response from HB on 10 Dec 2023
Thank you for the review.

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great for an overnight before flying….nice and close to the airport.
Stayed 1 night in Nov 2023
Response from CJ on 10 Nov 2023
SharonThank you for taking your time to give us a review. I'm glad that you liked our hotel and hope you will stay with us in the future

10/10 Excellent

ted

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and comfortable. Staff was quite friendly and helpful. Parking was ample and easy to access. I'd highly rate this establishment and would definitely stay there again.
Stayed 7 nights in Oct 2023
Response from CJ on 10 Nov 2023
TedThank You for taking your time to give us a review. I'm glad that we were able to make your stay a good one. If you need to stay again give us a call

10/10 Excellent

Dania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from CJ on 10 Nov 2023
Dania Thank you for your review. Glad that you liked your stay.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk, 2 thumbs up
Stayed 2 nights in Oct 2023
Response from CJ on 16 Oct 2023
Anonymous Thank you for the review. Come and see us again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from CJ on 16 Oct 2023
Anonymous Thank you for the review

8/10 Good

Maureen

Stayed 1 night in Oct 2023
Response from CJ on 10 Nov 2023
MaureenThank you for the review. Come see us again when you are in need of a hotel room.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Nice room. Conveniently located next to restaurant and gas station. The room should have room darkening shades instead of sheers, or a way to close the curtains. Otherwise, everything else was great.
Stayed 3 nights in Sep 2023

8/10 Good

LESTER

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great stay
Stayed 1 night in Sep 2023

2/10 Terrible

Terry

Stayed 1 night in Sep 2023
Response from HB on 16 Oct 2023
TerryI am sorry that you didn't have a great experience with us. Please contact our General Manager at 402-342-2500 to discuss how we could have done better.

10/10 Excellent

Hilaine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great shuttle service to airport
Stayed 1 night in Sep 2023
Response from HB on 13 Sept 2023
Thank You for taking the time to give us a review. Glad that the shuttle service was to you liking. Come and see us again when you are in town.

10/10 Excellent

Jackie

Stayed 1 night in Sep 2023
Response from HB on 10 Nov 2023
Thank You

6/10 Okay

Dorothy

Liked: Room comfort
Stayed 1 night in Sep 2023
Response from HB on 13 Sept 2023
Thank you for the review

8/10 Good

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from C J on 24 Sept 2023
Thank you for your time to give us a review.

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Jim Crawford on 23 Aug 2023
Jan, Thank you for your great rating of us. We hope to see you again!

10/10 Excellent

Loretta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from HB on 23 Aug 2023
Ms. LorettaSo gad that you enjoyed your stay with us. Come back and see us again when you are in the area.

10/10 Excellent

Robin

Stayed 1 night in Aug 2023
Response from HB on 13 Sept 2023
Thank You

10/10 Excellent

Leslye

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free parking
Stayed 1 night in Jul 2023
Response from HB on 21 Aug 2023
Glad to see youhad a great time. Please come and see us again.

10/10 Excellent

Andrew, Perrysburg

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Aug 2023
Response from HB on 21 Aug 2023
Thank You Andrew

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from HB on 11 Aug 2023
Thank you for the re

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from CJ on 11 Aug 2023
Glad you enjoyed your stay

10/10 Excellent

Heidi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The mattresses and pillows were very comfortable. Check in staff was very friendly and helpful. Would definitely stay here again when in Omaha.
Stayed 1 night in Jul 2023
Response from CJ on 2 Aug 2023
HeidiThanks again for the review. Glad everything was comfortable for you. Hopefully you will stop by again to stay with us

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Aug 2023
Response from HB on 2 Aug 2023
Thank you for your review. Hope to see you again.

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from CJ on 25 Jul 2023
Thank you for the review. Glad you enjoyed your stay.

10/10 Excellent

daniel

Stayed 1 night in Jul 2023
Response from HB on 11 Aug 2023
Come and see us again

10/10 Excellent

Jonathan

Stayed 1 night in Jul 2023
Response from CJ on 10 Aug 2023
Thank You for taking your time to give us a review. Hope to see you again soon.

10/10 Excellent

Pauline

Stayed 1 night in Jul 2023
Response from HB on 10 Aug 2023
Ms PaulineThank you for your review.

4/10 Poor

Leon

Disliked: Cleanliness, property conditions & facilities, room comfort
The room smelled mildewed. Although it was a one night stay, near the airport for our travels to Cancun the next morning. I will not stay at this hotel in the future.
Stayed 1 night in Jul 2023
Response from HB on 15 Jul 2023
Sorry we did not live up to your expectations. Hope you will give us another opportunity.

8/10 Good

Christine

Great service, comfortable bed, clean.
Stayed 1 night in Jul 2023
Response from HB on 12 Jul 2023
Thank You for taking the time to give us a review. Hope you will stay again when you come by.

6/10 Okay

Richard

Stayed 1 night in Jul 2023
Response from HB on 10 Aug 2023
Richard Thank you for taking your time to give us a review.

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely staying again!!
Was a wonderful room!!! Very clean… the beds were so comfortable you don’t want to get up😊CJ is an amazing employee and took care of every request and went above and beyond to make the stay one of the best ever.
Stayed 1 night in Jul 2023
Response from CJ on 12 Jul 2023
Ms.PatriciaThank you for the kind words. We try hard to make this like your home away from home. Hope to see you again.

10/10 Excellent

Christine

Stayed 1 night in Jul 2023
Response from HB on 25 Jul 2023
Thanks for the review. Glad you had a nice stay. Come and see us again.

8/10 Good

Carol

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were friendly and helpful. Property was clean. The outside patio area could use some improvements.
Stayed 2 nights in Jun 2023
Response from HB on 16 Jun 2023
Ms. CarolThank you for your review. We are working to get new grills and furniture. Hope to see you again so that you can enjoy them in the future.

6/10 Okay

Kim or Kathy

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The staff and sleeping room was great but the bathroom wall was moldy and falling apart by the shower. Seal was gone between tub and tile, moldy there too. Construction needs to fix shower and wall. Overflow on tub was also missing. Shower was a little creepy but the sleeping area was clean and great.
Response from HB on 12 Jul 2023
Thank you for the review. We are looking into the water problems that you mentioned and hope to have them addressed as soon as possible.