Exterior

Reviews of Americas Best Value Inn Holly Springs

2.5 out of 5
Americas Best Value Inn Holly Springs
120 HERITAGE DRIVE, Holly Springs, MS

Reviews

5.0
Rating 10 - Excellent. 9 out of 96 reviews" "
Rating 8 - Good. 12 out of 96 reviews" "
Rating 6 - Okay. 20 out of 96 reviews" "
Rating 4 - Poor. 24 out of 96 reviews" "
Rating 2 - Terrible. 31 out of 96 reviews" "

5.4/10

Cleanliness

5.2/10

Staff & service

3.8/10

Amenities

4.6/10

Property conditions & facilities

3.6/10

Eco-friendliness

Reviews

10/10 Excellent

angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mostly everthing
Stayed 1 night in Dec 2023

2/10 Terrible

Megan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
0/10 Absolutely atrocious. Ended up packing up and going to a different hotel. Pool was not functioning and doesn’t appear it has for some time. Filled with trash and junk. Tape holding things together in the lobby. Very unfriendly staff. Lights were flickering. Door did not close properly. Curtains would not close all the way. Absolutely horrible.
Stayed 1 night in Nov 2023
Response from Guest Relations on 8 Dec 2023
Dear Megan,All guest feedback is welcomed and appreciated. Your comments will be reviewed in detail with our maintenance team to ensure that our property and accommodations are in tip-top shape. Nonetheless, we are disappointed that we were unable to host you and deliver the stay you expected and deserve. Please allow us to welcome you back on your next visit to the area. We know we can do better, and we hope for the opportunity to prove that.

4/10 Poor

Lisa

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Roaches all in the room and a/c not good.
Stayed 2 nights in Oct 2023
Response from Guest Relations on 3 Nov 2023
Dear Lisa,We take the cleanliness of our accommodations very seriously, so it's unfortunate to hear your comments. Our housekeeping team will be sure to look into your feedback further and make improvements where necessary. Many travelers choose to stay with us time and time again for our comfortable rooms and competitive rates. We truly hope for the chance to change your perceptions in the future.

6/10 Okay

Julie, Falmouth

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Nice owner but def a motor lodge. Our room was recently remodeled and was nice for the price.
Stayed 2 nights in Oct 2023

2/10 Terrible

Benjamin

Disliked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from emmit on 5 Oct 2023
Thank you for the review i am happy to hear u enjoyed your stay. we will be happy to have u come back and stay again.

2/10 Terrible

Sharon

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
This hotel was disgusting and unsafe. They door lock was extremely difficult to open. Unsafe if there could have been a fire. The room was filthy! We had no toilet paper.
Stayed 2 nights in Sep 2023
Response from Guest Relations on 23 Sept 2023
Dear Sharon,We're sorry to hear about any upkeep or cleanliness concerns during your visit. We will be sure to look into all your comments further and make changes where necessary. Please consider giving us another chance soon.

2/10 Terrible

Star

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Everything
Stayed 4 nights in Apr 2023
Response from Guest Relations on 3 May 2023
Dear Star,We're distressed that you didn't have the comfortable visit we strive to provide our valued guests. If there was anything in particular we could've done to improve your time with us, please don't hesitate to let us know, as we constantly work hard to make the appropriate changes and enhance our guest experience. If there is any chance to welcome you back in the future and change your perceptions, we'd be grateful for it.

2/10 Terrible

Nichole

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Scared to Death in Holly Springs
This was the worst hotel I have ever seen in my life. Check-in was conducted in a room the size of a tiny closet through a window barely big enough to put a piece of paper through. The adult woman who was conducting the check in was extremely rude yet the child she had assisting her was nice. Labor laws in question but not my concern I suppose. The parking lot was filled with trash in nearly every parking spot. The party of residents outside on the balcony lasted throughout the early hours the next morning. They made vulgar comments to me and my daughter as we were trying to get in our room. They left so many beer bottles on the balcony, we had to step over them when we left the next morning. We woke to flea bites and/or bed bugs on our ankles as well. I dozed, not slept, with "fatal protection" by my head all night. We couldn't get out quick enough and had they not already had my money, I would've never stayed there.
Stayed 1 night in Apr 2023
Response from emmit on 26 Apr 2023
i do apologize about your stay at the hotel but we just did a full remodel and if u would had down to the office and talk to us we would have given you a different room and i do apologize about the other guest that are staying at the hotel. But their have been at the hotel for over 3 months working in town but i do apologize for your stay at the hotel.

2/10 Terrible

Joseph

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Coffee in room, no coffee pot. No ice bucket, no microwave. Got locked out of room. Cut my key off. Rude employees and owners.
Stayed 2 nights in Feb 2023
Response from Guest Relations on 27 Feb 2023
Dear Joseph,Your impression of our hotel is surprising. However, we are committed to seizing any opportunity to improve the guest experience, and your comments will aid us in that effort. Please accept our apologies for the inconvenience of your key issues and any perceived rudeness. On your next visit, we are certain that we can regain your confidence in us. Until next time.

2/10 Terrible

Antonette

Business traveller
Disliked: Staff & service, property conditions & facilities
No hot water
Stayed 1 night in Jan 2023
Response from General Manager on 31 Jan 2023
Dear Antonette,Thank you for reaching out, though we're distressed that you didn't have the stay you expected and deserved. Please accept our sincere apologies for the lack of hot water during your recent visit. We assure you that this is not a normal occurrence and will be shared with the respective teams as we take action to rectify this matter and ensure it never happens again. In the future, we hope you consider returning and giving us another chance to change your perceptions.

2/10 Terrible

Terrance

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible no hot water or air conditioner
Stayed 1 night in Jan 2023
Response from General Manager on 27 Jan 2023
Dear Terrance,It's unfortunate to hear that our amenities failed to meet your expectations during your visit. We'll be sure to have our maintenance team look into all your comments further, and we hope you'll join us again soon.

4/10 Poor

William

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is NASTY. I walk into my room, and first noted that there was missing paint on the walls. All the furniture was dirty and had not been wiped down. The bed spread had holes all in it. Then I see 3 roaches crawling up the walls which I had to kill. Later, as I'm laying on the bed, I have 3 ants crawl on me from the bed spread. I considered leaving and going to another hotel but couldn't get a refund, so I toughed it out and stayed. But I went to the Wal Mart across the street and bought my own sheets and a blanket to use rather than the nasty one on the bed. I'll NEVER stay here again and would not recommend it to anyone else.
Stayed 1 night in Dec 2022
Response from General Manager on 17 Dec 2022
Dear William,What you have described in your review deeply troubles us. Please accept our sincere apologies for the issues you had with your room. Rest assured, we will immediately discuss these concerns with the relevant teams so we can make positive improvements. We wish you well and hope you have safe travels going forward.

6/10 Okay

Renee'

Business traveller, Travelled with partner
Liked: Amenities
Room was clean, comfortable beds. The stairs leading up to room felt rickity as we went up them. Hotel was quiet even though it's located right next to a truck stop. I would stay here again.
Stayed 2 nights in Oct 2022

2/10 Terrible

Michael P

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s even worse than you think
The whole thing was just a total mess. I felt like I needed a shower the moment I walked in the room, but the shower was the worst part. Check-in was in a medieval torture chamber. An overall disaster.
High tech setup
Bathtub was a horror show - from the grime to the collapsed tile.
Medieval torture chamber for check-in
Stayed 3 nights in Sep 2022
Response from Guest Relations on 10 Oct 2022
Dear Michael,Hearing from our valued guests aids our constant growth and improvement, so thank you for reaching out. Room integrity and making our valued guests feel comfortable are of utmost importance to us, and we sincerely apologize for dropping the ball on this occasion. Rest assured, our dedicated team will address your concerns internally as we jump into action to give our rooms the extra attention they deserve. This is not the lasting impression we want to leave you with, so please allow us to make this up to you someday.

2/10 Terrible

Katina

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay here!!
Stayed 2 nights in Sep 2022
Response from Guest Relations on 11 Oct 2022
Dear Katina,We're distressed that you didn't have the high-quality visit we strive to provide our guests. If there was anything we could've done to improve your stay, please don't hesitate to reach out to us and let us know, as we constantly work hard to improve and enhance our guest experience. In the future, we hope you consider returning and giving us another chance to change your perceptions.

2/10 Terrible

scott

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I agreed to a "non-refundable" condition online but this hotel is so rundown and decrepit that Expedia needs to remove it from its options. I spent 5 minutes in the room before leaving, and was so shocked that I took pictures and videos to document how bad it was. It's an embarrassment to not only Expedia but I cannot imagine America's Best Value Inns putting their name on this place. Awful doesn't begin to describe it, and I would like my money back (I did not spend the night - I just left).
Stayed 1 night in Aug 2022

2/10 Terrible

Sandrea

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Boo. Not as described!
Didnt stay. Chose this hotel because it was supposed to have a pool. I had been traveling with a 5 year old for 7 hours and he was ready to go swimming. The owner said due to Covid the pool was closed. Not acceptable as an answer to me because when i saw the pool it was obvious that it has been down for quite a long time. Covid is no longer a good excuse for not upkeeping your facilities.
Stayed 1 night in Aug 2022
Response from Guest Relations on 21 Aug 2022
Dear Sandrea,Thank you for taking the time to leave us your review. We apologize for any disappointment in our available amenities during your visit and we understand your frustration. Please know that due to the ongoing pandemic, our pool currently remains closed. Despite this, we hope you'll come back and visit us again the next time you come to the area.

10/10 Excellent

Charles, Detroit

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very accommodating. The area had limited transportation service. So if you fly into Holly Springs rent a vehicle.
Stayed 7 nights in Nov 2020

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best
Family owned , however it was a wonderful stay. Peaceful. So peaceful I fact I left my blinds open and took a nap. I would stay here again. The deluxe rooms are the best
Stayed 1 night in Jul 2020

6/10 Okay

jason

Travelled with family
Ok place
It was ok for last of the minute stay
Stayed 1 night in Jul 2020

6/10 Okay

Cassie

Disliked: Staff & service, amenities, property conditions & facilities
I didn't see any bugs. That is a good thing. Could use an upgrade
Stayed 1 night in Jul 2020

2/10 Terrible

Chris, El Dorado

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to get 4 new keys because of electronic malfunction over the course of two day stay. Was blamed as my fault every time by woman at front desk. She was also very had to communicate with. Rooms were pretty dinghy. Paid $90/night for a $50/night quality.
Stayed 2 nights in Jun 2020

10/10 Excellent

Beverly, Holly springs ms

Business traveller
Liked: Cleanliness, staff & service
There wasn't that I didn't like. Everything was great
Stayed 1 night in Feb 2020

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Quick & Easy. Great staff & good price
Check in went very smoothly and quickly. The staff was excellent! Professional, kind & courteous. Room was clean neat, & comfortable. Bathroom was a bit dated and hot water came slowly. Very good AM check out and continental breakfast.
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Didnt like a thing..it was a dump.ceiling in bathroom was falling in door handles fell off. It was BAD !!!
Stayed 1 night in Feb 2020
Response from Dhanji Patel on 21 Feb 2020
We are sorry about the problems you had during your stay. We are working on getting the property back up and to better standards. Please give us a try next time your in town.

6/10 Okay

Kathy

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Bed was comfortable, plenty of tv channels on direct tv, but carpet was awful, kinda grimy.
Stayed 1 night in Dec 2019
Response from Lady on 29 Dec 2019
Hi Kathy, First I want Thanks You for staying with us and making a review so we can correct the problem. I am sorry that the carpet was a little grimy wasn't up to your standard. But I do apologizing and appreciated your review and if you are traveling through here again to choose our property we will do all we can to correct the problem. Thanking for staying at American Best Value Inn. Staff manager

6/10 Okay

Martin

Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Nov 2019

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Expedia charged us for the stay, and then the hotel receptionist charged us again. The process for getting a refund for the extra charge is confusing. The hotel has a race track near by and it was quite noisy (Sunday night) until after 11:30 pm.
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I didn't like that they wouldn't accept my xhexknin because Experian didn't send then a cc to charge my room and everything with the room was disappointing.
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Travelled with family
Disliked: Amenities, property conditions & facilities
It was all we needed passing thru. A little rest and a shower. A leak in the ceiling with what looked to be mold was disturbing but o well.
Stayed 1 night in Jul 2019

8/10 Good

Andrea

Liked: Cleanliness, staff & service, room comfort
Vacation travel stay
Just a nights stay to break up a long trip. Decent room. Wish the breakfast was a little better.
Stayed 1 night in May 2018

4/10 Poor

John, Days Inn, Holly Springs , room 212

Disliked: Cleanliness, property conditions & facilities, room comfort
Ac didnt work. Shower curtain rod broken. Vent in bathroom did not work.old and outdated electrical with no place to plug in phone chargers.
Stayed 1 night in May 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Dog friendly
The hotel is very old and in need of much repair. With that said, they accommodated or dogs which we are always greatful for. The staff was very friendly and helpful.
Stayed 5 nights in Apr 2018
Response from Emmit on 14 May 2018
Thank u

2/10 Terrible

Ovation, Hoffman Estates, IL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
That will be my last time there
My reservation was not correct, and I was charged extra for my children even though I made it clear that I would have them with me at the time of booking the room. There were not enough towels in the room. The carpet was damp. There was an odor in the room that could not be masked by the air freshener I went and purchased. The beds were uncomfortable, and the 'free' breakfast was a disgrace. I would have been more comfortable sleeping outside. My children were just as disappointed, and eager to get out of this flea bag motel. It seems the owners do minimal because there are not many choices for hotels in town. It's worth it to drive a little further to get better accommodations.
Stayed 2 nights in Apr 2018
Response from Emmit on 9 May 2018
Sry for the inconvenience at your stay at days inn holly springs ms

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No water in pool. Poor customer service. Lack a breakfast that was advertised. Below standards
Stayed 1 night in Apr 2018
Response from Emmit on 6 May 2018
Sorry sir the pool wasnt open at that time we was getting ready but we had rain few days and i apologize for my staff for being rude i will have to take them back to training or to the basic one on one

8/10 Good

Loren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only complaint is the WiFi. Pretty much useless.
Response from Emmit on 10 Apr 2018
Thank u i hope u stay with us again and we will work on the wifi

8/10 Good

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I HAVE ENJOYED MY STAY AT THIS HOTEL ON MULTIPLE OCCASIONS.
Response from Emmit on 10 Apr 2018
I am happy we was great and u keep coming back thanks

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a dump.
Yeah, it's a dump and the so called non-smoking room reeked of smoke.
Stayed 3 nights in Mar 2018
Response from Emmit on 10 Apr 2018
Sry

6/10 Okay

You james

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Old but clean
Is an older motel & is in need of a face lift. It was clean & the bed was comfortable. WIFI was slow. Breakfast was OK, cereal , toaster waffle, sweet rolls , coffee, etc.. I would stay again but would like to see a remodel.
Stayed 1 night in Feb 2018
Response from emmit on 26 Feb 2018
thank u for your feed back we will try to do your best we r also working on remodel the hotel. hope to see u soon again at the hotel thank u

8/10 Good

Jeromie

Liked: Staff & service, room comfort
Be on the look out
The people were nice. Beds were comfortable but check your coffee pot because ours had chucks of white green and black mold in it. The front desk immediately replaced it but come on people cleaning the room is supposed to include the coffee pot. The toilet and a huge amount of dust built up behind it. We didn't even trust the cleanliness of the shower so we didn't take 1. We waited til we got to our next destination. Just be on the look out for dirty spots.
Stayed 1 night in Jan 2018
Response from emmit on 26 Feb 2018
thank u for your feed back we hope to see u again at the hotel thanks

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very outdated hotel. Only One working accessible electrical outlet for charging electronics for 4 people.
Stayed 2 nights in Nov 2017

8/10 Good

CB33, Starkville, MS

Liked: Cleanliness, room comfort
For my convenience
Experience was okay. I did not like the fact that the person at the front desk never made eye contact with me and did not greet me as I expected. I was not made to feel welcomed until I was asked for identification and tag number. Other than that, my stay was what I expected and fit what I needed to accomplish my business in this town the two days I was there.
Stayed 1 night in Nov 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Broken shower no hot water breakfast cold no coffee or milk no hotel staff around for help
Stayed 3 nights in Oct 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Days Inn - Holly Spring
Room was disgusting - bugs in drawer & on desk, shower falling apart, blood splatters on lamp shade & wall, blood on sheets, doorway torn up, dirty carpeting. Went to gas station late & did not feel safe.
Stayed 1 night in Oct 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty and out of date.
The hotel was dirty and out of date. There was rust in the shower and the fixtures looked like they were about to fall apart if you touched them. They had a cable box rigged and balanced on top of the t.v. Which looked to be a safety hazard. The so called breakfast was muffins and doughnuts. I will never stay again nor do I recommend anyone else.
Stayed 1 night in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nights rest
Stopped in from a long trip to get some rest. Good place. No issues. Great water pressure.
Stayed 1 night in Oct 2017

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Bad
This place is a rathole. Old furniture. Moldy AC. Bathroom door broken. List goes on
Stayed 1 night in Sep 2017

6/10 Okay

Tim, Birmingham, AL

Good overall experience
The check-in process was quick and painless. The overall experience was what you can expect from a small town.
Stayed 1 night in Jul 2017
Response from Emmit on 9 Sept 2017
Thank u hope u will vist us again